---
title: GoTo Connect Reviews
meta_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1421 reviews by the users' company size, role or industry
  to find out how GoTo Connect works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 1421
  scale: '5'
date_modified: '2026-09-18'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# GoTo Connect Reviews
**Vendor:** GoTo  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 1,421  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About GoTo Connect
GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.



## GoTo Connect Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users appreciate the **ease of use** of GoTo Connect, enabling smooth interactions and seamless functionality anywhere. (127 reviews)
- Users appreciate the **timely and helpful customer support** of GoTo Connect, enhancing their overall experience and efficiency. (46 reviews)
- Users praise the **reliability** of GoTo Connect, ensuring seamless communication and consistent performance without glitches. (44 reviews)
- Users find the **easy setup** of GoTo Connect convenient for managing calls and adding new users effortlessly. (40 reviews)
- Users value the **user-friendly interface** of GoTo Connect, appreciating its ease of use and seamless integration with Microsoft Teams. (34 reviews)
- Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (33 reviews)
- Efficiency (32 reviews)
- Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews)
- Setup Ease (32 reviews)
- Communication (31 reviews)

**What users dislike:**

- Users report frequent **call issues** with sound quality, delays, and occasional software glitches affecting communication. (28 reviews)
- Users face **significant limitations** with GoTo Connect, including an outdated app interface and challenging offboarding processes. (20 reviews)
- Users find the **limited features** frustrating, particularly with complex fax processes and confusing functionality. (19 reviews)
- Users report **inconsistent customer service** , experiencing both helpful and unhelpful representatives, leading to frustration in problem resolution. (17 reviews)
- Users experience **poor customer support** , with inconsistent service and difficulty in resolving issues effectively. (17 reviews)
- Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews)
- Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews)
- Phone Issues (14 reviews)
- Difficult Setup (13 reviews)
- Lack of Intuitiveness (13 reviews)

## GoTo Connect Reviews
  ### 1. Great Value System

**Rating:** 4.5/5.0 stars

**Reviewed by:** Clint A. | Vice President Of Product Development, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 23, 2025

**What do you like best about GoTo Connect?**

Great Value
Easy to use
Easy to setup/onboard

**What do you dislike about GoTo Connect?**

Screen share via web app
Softphone UI could use some work

**What problems is GoTo Connect solving and how is that benefiting you?**

We use GoTo for our business phones and virtual meetings. We were using a local provider for phones previously, and an alternative for virtual meetings. GoTo allowed us to combine products under one provider, and save a fair amount doing so.

  ### 2. Get your calls anywhere in the world

**Rating:** 5.0/5.0 stars

**Reviewed by:** Beth L. | Office Administrator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

What I like best about GoTo is being able to have the app on my cell phone. I can answer work calls from anywhere in the world. (and I have) The quality of service is as if you are at your desk answering a hard lined phone.

**What do you dislike about GoTo Connect?**

Navigating setting up, updating the dial plan.

**What problems is GoTo Connect solving and how is that benefiting you?**

Remote staff being able to answer from anywhere.

  ### 3. Great voip system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason C. | Tier 3 consultant, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

The ease of editing call routes and plug and play nature of it.

**What do you dislike about GoTo Connect?**

I don't like how call paging is handled. Paging is not easy to implement. In other phone systems you can add users to a paging group and it populates the paging button on all phones that are in that group.

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo is providing excellent voip and pbx services

  ### 4. Great phone solution for small business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hank T. | President, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 16, 2024

**What do you like best about GoTo Connect?**

Easy to deploy to employees in multiple locations. Set up of call tree and dial plans is quick and easy to change as needed. Seemless integration between desktop and mobile app. Quick and easy to add and remove users and new phone numbers and extensions.

**What do you dislike about GoTo Connect?**

It can be difficult to get in touch with and communicate with customer support. Often takes several tries to troubleshoot issues.

**What problems is GoTo Connect solving and how is that benefiting you?**

Most of our employees work from home, so GoTo is a great solution for easily managing many locations and different devices. GoTo also allows us to text from our main line, which has become much more convenient recently. Automated texting when we can't answer the phone is also nice. GoTo's admin portal is by far the easiest I have ever used for setting up dial plans, call trees, forwarding, and messages.

  ### 5. Great Option

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicolas B. | Paralegal, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 03, 2025

**What do you like best about GoTo Connect?**

It is an easy platform to do phonecall and interactions inside and outside the workspace

**What do you dislike about GoTo Connect?**

as for now, everything has been good with the tool

**What problems is GoTo Connect solving and how is that benefiting you?**

contacting clients and customers in a easy way and receiving later their calls

**Official Response from Rachael Brandt:**

> Thank you for your review. We're glad to hear that GoTo Connect has made it easy for you to connect with clients and customers, both inside and outside the workplace. It's wonderful to know the platform is meeting your needs. If you ever have feedback or need assistance, we're always here to help.

  ### 6. we recommend go to connect

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 20, 2025

**What do you like best about GoTo Connect?**

The support contact of GoTo Connect is always very helpful, fast, and easy to use. The admin portal is very helpful in many ways. The phones and all the extensions, voicemail, call park, etc., are very easy to use.

**What do you dislike about GoTo Connect?**

While the admin portal is helpful, placement of topics and where things are is sometimes confusing. Also, it would be nice if the phone number displayed on the screen when checking voicemail.

**What problems is GoTo Connect solving and how is that benefiting you?**

Go to helps us easily communicate with patients and assist them with specific needs when using different options on the phone recording.

  ### 7. GoTo is your Go To!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Randi P. | Office Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 03, 2025

**What do you like best about GoTo Connect?**

Everything you need is all in one place. Customer service and technical support is amazing.

**What do you dislike about GoTo Connect?**

Sometimes finding the correct screen is difficult to navigate.

**What problems is GoTo Connect solving and how is that benefiting you?**

All in one support for our telephones. I am able to answer calls on my phone.

  ### 8. Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda C. | HR MAnager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 23, 2025

**What do you like best about GoTo Connect?**

It's very easy to make changes. The technical support is very thorough and helps you to understand exactly what needs to be done,

**What do you dislike about GoTo Connect?**

Nothing I can think of at this time. So far we've had no issues.

**What problems is GoTo Connect solving and how is that benefiting you?**

The system allows us to route calls seamlessly and have multiple dial plans for different situations

  ### 9. Been using it for years - flexible, multifaceted, professional and solid

**Rating:** 5.0/5.0 stars

**Reviewed by:** Keith J. | CEO and Chief Technology Officer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 21, 2025

**What do you like best about GoTo Connect?**

GotoConnect gives me a full-featured PBX, just like something a big company would have, for an excellent price. It makes no sense to go to any other carrier when you have such an extensive set of features. Being able to seamlessly integrate digital phones, computer headsets, and cell phones as part of my overall PBX gives me unlimited freedom in how to run my business. The initial setup was a breeze. And I can make changes on the fly and present whatever type of phone experience I'd like for my callers. I use this system every day multiple times a day and it has a solid presence in my business. Whenever I've needed assistance, support is polite and thorough.

**What do you dislike about GoTo Connect?**

Probably the only downside is that I probably get more disconnected calls (mid call) with this system than with a traditional land line. But it's probably less than I get with a cell phone. And it's no telling if the problem is with me or with my caller.

**What problems is GoTo Connect solving and how is that benefiting you?**

Reimagining my phone communications in the face of rapid changes in the business and the environment (pandemic, work from home, mobile staff).

  ### 10. Effortless Communication Anywhere with Intuitive Soft Phone Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 10, 2025

**What do you like best about GoTo Connect?**

The ability to use a phone anywhere, as well as the soft phone capabilities.

**What do you dislike about GoTo Connect?**

It can sometimes be difficult to add new physical phones.

**What problems is GoTo Connect solving and how is that benefiting you?**

Simplifies our communication.

  ### 11. GoTo Connect Phone System

**Rating:** 3.5/5.0 stars

**Reviewed by:** Harlan N. | General Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 30, 2025

**What do you like best about GoTo Connect?**

Contact Center is a great feature that has made a big difference for us.

**What do you dislike about GoTo Connect?**

System can tend to be a bit glitchy. Customer support sometimes can be a bit lacking as well.

**What problems is GoTo Connect solving and how is that benefiting you?**

A VOIP system has been a great benefit for us, one positive things is a lot call routing etc is customizable on the admin portal.

  ### 12. Excellent Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura V. | Office Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 29, 2025

**What do you like best about GoTo Connect?**

The easy way it is to connect with my clients

**What do you dislike about GoTo Connect?**

The glitches that sometimes happens on the app

**What problems is GoTo Connect solving and how is that benefiting you?**

It is helping contact my clients and also providing information to my client on time

  ### 13. Overall, a Great Experience with GoTo Connect

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 20, 2025

**What do you like best about GoTo Connect?**

GoTo has done a fantastic job with their Connect VoIP platform! There have been no major issues from installation to general maintenance of the service over the past few months! When it came to having a few call quality issues, support was quick to help when requested!

**What do you dislike about GoTo Connect?**

There have been no major issues that have made me not like Connect.

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo is allowing us to maintain communication with our community and other staff while also giving us another means of emergency communication

  ### 14. Helpful software in an office setting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Audrey C. | Office Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

The platform is very user friendly & easy to navigate

**What do you dislike about GoTo Connect?**

No complaints. Cannot think of anything that needs to change.

**What problems is GoTo Connect solving and how is that benefiting you?**

Automated phone system that redirects calls to my cell phone when there is an emergency call outside of our business hours

  ### 15. Honest Review for services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 29, 2025

**What do you like best about GoTo Connect?**

the ease of use once i got a better understanding of the product

**What do you dislike about GoTo Connect?**

its a little over whelming with all the options

**What problems is GoTo Connect solving and how is that benefiting you?**

communication and after hours calling

  ### 16. Easy-to-use admin portal

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 09, 2025

**What do you like best about GoTo Connect?**

GoTo Connect is consistently recognized as a robust, feature-rich, and reliable cloud communication platform, especially for small to midsize teams. It excels in uptime, call quality, ease of setup, and support. If your organization relies heavily on mobility, call routing, and centralized management, it's a strong candidate.

However, if you require deep integration with niche third-party tools, experience advanced paging/softphone use cases, or have spotty network connectivity, these may present challenges.

**What do you dislike about GoTo Connect?**

Integrations beyond Slack, Zendesk, Salesforce—e.g., HubSpot—are limited

**What problems is GoTo Connect solving and how is that benefiting you?**

Crystal‑clear voice quality, with virtually no dropped calls or latency issues

**Official Response from Rachael Brandt:**

> Thank you for your thoughtful review. We're delighted to hear that you value GoTo Connect’s reliability, call quality, and ease of use. We appreciate your feedback on integrations—please check out our full list of integrations on our marketplace, as we’re constantly adding new options to expand compatibility. Thanks for choosing GoTo Connect!

  ### 17. Go to connect is best meeting app we used in our live sessions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohan S. | Senior Software Engineer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 01, 2025

**What do you like best about GoTo Connect?**

when we are live with this app we never had glitch in our communication in between the conversations. We had good experience overall with this ap

**What do you dislike about GoTo Connect?**

Fronend design is too boring. If it have nice attractive design it nice actually

**What problems is GoTo Connect solving and how is that benefiting you?**

if it had good user interface actually will help in using on the daily basis

**Official Response from Rachael Brandt:**

> Thank you for your review! We’re delighted to hear that GoTo Connect has provided you with smooth, glitch-free communication during your live sessions. We appreciate your feedback about the design and user interface—it helps us know where we can improve. Thanks for sharing your thoughts with us!

  ### 18. Run from this company!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Jeff M. | V.P Operations, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

Thankfully we rarely need their support as we have become experts in the product

**What do you dislike about GoTo Connect?**

Support is horrid, the product does not work as advertised (especially the AI) and outages are often.

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo Connect provides phone service and reporting

  ### 19. Experience with GoTo Connect

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

Ease of administration and support to end users.

**What do you dislike about GoTo Connect?**

Reporting capabilities are lacking and need to be revamped from UI to what information can be reported on.

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo allows us to move around from desktop to mobile device, to desk phone seamlessly. We have users who are remote or have a need to be present at several locations throughout a given day and this has allowed them to work without interruption.

  ### 20. My phone provider for several years!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dave N. | Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 21, 2025

**What do you like best about GoTo Connect?**

I've never had a call drop, and I've had good experiences with support when I've needed them (which is few and far between)

**What do you dislike about GoTo Connect?**

Their application on desktop is limited in its text (SMS) feature set, much to its detriment. You're unable to delete text messages, which is silly.

**What problems is GoTo Connect solving and how is that benefiting you?**

I'm able, as a solo small business, to separate my personal communications from my business. I'm also able to handle call hours via the schedule, so no business calls come through after hours, which makes family time so much easier to handle!

  ### 21. Great phone system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Makayla T. | Practice Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 20, 2025

**What do you like best about GoTo Connect?**

The personalized aspects of the software and how easy it is to use

**What do you dislike about GoTo Connect?**

Unable to use on certain web browsers...

**What problems is GoTo Connect solving and how is that benefiting you?**

Streamlining out calls

  ### 22. Goto is a product that is easy to set up with a short learning curve.

**Rating:** 5.0/5.0 stars

**Reviewed by:** DeWayne D. | Business Intelligence, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 12, 2025

**What do you like best about GoTo Connect?**

Easy to use and route calls. Implementation was easy even when we decided to bring our phones over to the platform. The analytics helps us serve our customers better everyday.

**What do you dislike about GoTo Connect?**

Support is OK. Sometimes the AI tries to answer my question but it does not understand.

**What problems is GoTo Connect solving and how is that benefiting you?**

We are able to see how many calls we are missing. We can track inbound calls by the phone number they use to call us. We have 3 numbers and we can see which number they are using. The elimination of the fax machine has been a huge help and allowed us to get rid of a line that would not be needed.

  ### 23. GoTo Connect Phone System

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeff P. | Solutions Engineer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 29, 2025

**What do you like best about GoTo Connect?**

Always working for us and work flow is easy to use

**What do you dislike about GoTo Connect?**

Report is sub par. We can not the reports needed for our office

**What problems is GoTo Connect solving and how is that benefiting you?**

Remote access for users (home office). Not PBX equipment

  ### 24. I do wish it was a little more user friendly

**Rating:** 3.5/5.0 stars

**Reviewed by:** Felicia M. | Practice Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 03, 2025

**What do you like best about GoTo Connect?**

The new Updated. Thumbs up. Looks more like iphone text messages

**What do you dislike about GoTo Connect?**

Needs to be more user friendly and look more like iphone. Should function more like whats app text messaging

**What problems is GoTo Connect solving and how is that benefiting you?**

N/A

**Official Response from Rachael Brandt:**

> Thank you for your feedback! We're happy to hear you like the updated look and messaging style. We appreciate your suggestions for making GoTo Connect even more user-friendly and will keep them in mind for future improvements. Thank you for helping us enhance the experience.

  ### 25. Excellent features and crystal-clear call quality.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


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**Reviewed Date:** December 13, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about GoTo Connect?**

The GoToConnect back-end PBX is robust, straightforward to set up, and physical desk phones function seamlessly. It’s easily one of the top choices for overhead paging solutions.

Customer service and support are also excellent.

**What do you dislike about GoTo Connect?**

The desktop application is a bit basic compared against Zoom Phone or Dialpad

**What problems is GoTo Connect solving and how is that benefiting you?**

Phone calls for our business.

  ### 26. Great experience so far

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

I like that I am able to automate it from anywhere. It is very helpful to me and my team.

**What do you dislike about GoTo Connect?**

So far, I haven't found anything that I dislike about GoTo.

**What problems is GoTo Connect solving and how is that benefiting you?**

It is simplifying our answering services. It has relieved some of the added tasks from my team on the ground.

  ### 27. The system has been nice to use on the Admin side of things, the UI is well laid out and easy to use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

So far I really like the UI of the Admin portal.

**What do you dislike about GoTo Connect?**

The Support could be better, it would be nice to talk to someone in the U.S.

**What problems is GoTo Connect solving and how is that benefiting you?**

GOTO is solving the need for a VOIP and the ability to have a phone for everyone in the company.

  ### 28. BUYER BEWARE - POOR SERVICE and SUPPORT

**Rating:** 0.0/5.0 stars

**Reviewed by:** John H. | Owner, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 15, 2024

**What do you like best about GoTo Connect?**

Sometimes the phone system works as it's intended to.

**What do you dislike about GoTo Connect?**

Our GoTo Connect phone system will go down from time to time and reaching someone in their support center has it's challenges. While on hold, my calls often get dropped leaving me to call back again. Certain phones in my clinic disconnect from our other phones from time to time. When you connect with someone from support you are often speaking with someone from another country with a language barrier. Yesterday, our phones were down for an entire day which hurt our business and cost us a lot of money. The app feature wasn't working either. I tried calling their support number several times which had me on hold each time for 15 minutes and then my call would drop. I would highly recommend using a local vendor because with this company you are nothing but a number. I asked to be released from a contract they placed me in and they said the outage and all my concerns does not warrant me to be released from my contract which is why I'm taking time to write this review. Sadly, you won't find a Google review for this company which is strange and I can now see why. Unfortunately my services with them is no longer a good fit nor will they share a survey with me when asked to share my displeasure. I feel stuck in a bad agreement so I would recommend looking at a local telecommunications vendor for better phone services for your business. I personally know several other businesses within my network that share similar opinions so I would recommend looking at another phone service.

**What problems is GoTo Connect solving and how is that benefiting you?**

They are not solving problems but creating them.

  ### 29. Best Product Ever!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

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**Reviewed Date:** May 21, 2025

**What do you like best about GoTo Connect?**

It is able to help me save time by streamlining my communication between both of my stores.

**What do you dislike about GoTo Connect?**

The Mobile app doesn't always cooperate.

**What problems is GoTo Connect solving and how is that benefiting you?**

It is streamlining our internal communication, and makes contacting leads easier & Faster through the mobile app.

  ### 30. Great platform and service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about GoTo Connect?**

I like how easy it is to navigate the platform and application. Creating dial plans and call queues are eay also.

**What do you dislike about GoTo Connect?**

I wish there were more customizable reports.

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo solve all of our Voip requires and call center features.

  ### 31. GoTo Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Shelley K. | Coordinator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 19, 2024

**What do you like best about GoTo Connect?**

I find that overall, GoTo is easy to navigate and seems to be user friendly. This program is something that I use daily in my work. I do enjoy that it is web based and it is not necessary for me to download software on my computer.

**What do you dislike about GoTo Connect?**

There are often times when the software is glitchy. This results in missed calls on my end which can be frustrating sometimes. Sometimes when I reach out to customer service, I am not always provided with help. The issues tend to be blamed on internet issues when indeed the issues are the same across the board for all of my CSRs and we are located in various locations across the country.

**What problems is GoTo Connect solving and how is that benefiting you?**

I don't really see it as solving any problems. But rather, a utilization for my work day.

  ### 32. Answer your office phone from anywhere!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 27, 2025

**What do you like best about GoTo Connect?**

I like that I can answer my office phone from anywhere using the app. I can transfer calls and listen to voicemail easily.

**What do you dislike about GoTo Connect?**

Sometimes the reception isn't the best. At times, my assistant answers and I can't tell if she got the call or if I just missed it.

**What problems is GoTo Connect solving and how is that benefiting you?**

This product takes the hassle out of watching the phones.

  ### 33. Great, Dependable service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ron R. | Financial Advisor, Small-Business (50 or fewer emp.)

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**Reviewed Date:** February 06, 2025

**What do you like best about GoTo Connect?**

Reliable service, easy to use. No down time.

**What do you dislike about GoTo Connect?**

Tech support - had trouble getting them to resolve voice clipping issues

**What problems is GoTo Connect solving and how is that benefiting you?**

Moved over from Ring Central. GoTo is easier to use and more cost-effective

  ### 34. One of the best meeting tool I've tried

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ayode C. | Executive Assistant, Online Media, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** December 25, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about GoTo Connect?**

With this tool, you're in the office even when you're at home. It allows you to communicate with colleagues with extreme easy

**What do you dislike about GoTo Connect?**

We had the chance to try it, but for our uses is expensive

**What problems is GoTo Connect solving and how is that benefiting you?**

It's easy to use but it's expensive

  ### 35. GoTo Connect improved the culture of our business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kirk D. | Operations Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 05, 2024

**What do you like best about GoTo Connect?**

I love the flexibility of having an app on my phone as a business phone line. I can work from anywhere any time, and still support our customers AND connect with our internal team.

**What do you dislike about GoTo Connect?**

I use my iPhone exclusively for GoTo. We take approx. 50-70 incoming calls per day. 

When an incoming call comes in, I wish that all options were functional - Mute, Hold, Transfer. When I am ready for those items, I have to unlock my phone, which delays the action. I would love if when an incoming call is answered (from the iPhone being locked), that all phone options were automatically available on my screen.

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo Connect allows multiple team members, sometimes in different locations, to support all of our existing customers and new customer calls. Previously, our small business only had (1) singular phone that would then require call backs from various lines. When we dial out, customers see our main line. When incoming calls are received, they can reach ANY of our members and get connected to the right person to solve their problem.

**Official Response from Goto Customer Success:**

> We really appreciate you taking the time to share your experience with us Kirk. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible. Thanks for being a valued part of our community!

  ### 36. Practicality and Reach of GoToConnect Cloud Telephony

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica S. | Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 10, 2024

**What do you like best about GoTo Connect?**

The tool is intuitive and complete, it does not require a long learning curve or technical knowledge to use. On a daily basis, it ends up becoming a great ally in ensuring high availability, whether internally with other employees or with customers and suppliers. All with high voice quality and resources. In addition, the solution is easy to implement as it is in the cloud and also has several integrations, which allows the work to be centralized.

**What do you dislike about GoTo Connect?**

I believe that until today I have not had any problems with the solution. Maybe what could be improved is the question of pricing

**What problems is GoTo Connect solving and how is that benefiting you?**

Call countries in Latin America at no additional cost, have numbers in more than one country, without actually being in that country. Have recordings of calls and audits about them

**Official Response from Goto Customer Success:**

> We really appreciate you taking the time to share your experience with us Jessica. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

  ### 37. 2nd year Go To Connect User and very pleased

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kenneth F. | President, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 23, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about GoTo Connect?**

I like the following:
Easy on the eyes user interface or screen 
Functions are clear to view, navigate and comprehend
Phone and Meeting integration is on point and works well for my business
Like the Free Go To Meeting

**What do you dislike about GoTo Connect?**

Would appreciate information on SPAM calls elimination

**What problems is GoTo Connect solving and how is that benefiting you?**

Business communication with consolidate platform for our business phone contacts and meetings
One price for all communications

One stop combined communications platform for efficient collaboration and outreach to our Ecosystem including Suppliers/Vendors, Developers (staff), Admin Staff, Customers and Prospects

  ### 38. Easy access to manage system

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 23, 2025

**What do you like best about GoTo Connect?**

Having the app to be able to access calls when out of office

**What do you dislike about GoTo Connect?**

Phone tree is a little confusing to manage

**What problems is GoTo Connect solving and how is that benefiting you?**

Easy to see calls recorded for customer improvement

  ### 39. Reliable, but continues to improve.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.)

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name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 22, 2025

**What do you like best about GoTo Connect?**

GoTo Connect's features work well for our company, allowing a directory and various groups to be set-up.

**What do you dislike about GoTo Connect?**

Occasionally, audio features do not seem to go through the proper channels.

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo Connect has enabled my company to offer flexibility to its employees with hybrid or remote work.

  ### 40. Excellent sales team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Reviewed Date:** February 06, 2025

**What do you like best about GoTo Connect?**

go to connect is best on sales team , also on techinical support side they will always call you back.

**What do you dislike about GoTo Connect?**

sometimes on billing side , they always a little delay

**What problems is GoTo Connect solving and how is that benefiting you?**

no problems using go to

  ### 41. Good system for businesses

**Rating:** 3.0/5.0 stars

**Reviewed by:** Tammy D. | Founder & CEO, Professional Training & Coaching, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 16, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about GoTo Connect?**

Easy to use. I also like the portal online that I can easily go to and hear messages or make changes. It is also a very fair price.

**What do you dislike about GoTo Connect?**

It became too expensive. I would like to easily connect with them with quick questions when needed.

**What problems is GoTo Connect solving and how is that benefiting you?**

Business Phone & Fax Services

  ### 42. Great Product with a Great Team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adam P. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 27, 2024

**What do you like best about GoTo Connect?**

The helpful customer service agents. They are always so helpful, prompt to call back and they always follow up. The sales team is also easy to work with and to contact. Scoping calls are mutually beneficial and productive. The new admin platform is great! I had no idea about it until a scoping call and was surprised at how logical and easy it is to use. I use the portal daily to ensure calls are flowing correctly and making sure dial plans are maximized to minimize wait times.

**What do you dislike about GoTo Connect?**

The biggest thing and this isn't a dislike, is the fact that the clock was removed from the softphone home page. Since I hide my taskbar on my laptop, I used that as a quick glance for the time. Since it's been removed, I've had to download extra software to have a desktop clock.

**What problems is GoTo Connect solving and how is that benefiting you?**

Currently, they are helping me with a new contact center add-on to be able to pull additional data from our team. Also helping to make sure we can have messages for meetings play on scheduled days without having to manually switch each sound clip.

  ### 43. Nice platform and great for all times

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peter D. | Software Technician , Veterinary, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** December 25, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about GoTo Connect?**

The customer service is pretty, online admin console is good and capabilities as well<br>The follow me function is very helpful as it can forward your call to your mobile<br>Support 24/7<br>Favourite tool

**What do you dislike about GoTo Connect?**

Some features of the software need to be updated as they are very limited. Setting up dial plan can be confusing to setup at first

**What problems is GoTo Connect solving and how is that benefiting you?**

Highly recommend

  ### 44. Product features are amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Janet R. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 02, 2024

**What do you like best about GoTo Connect?**

I love that I can answer the office line from my cell phone when I've stepped away from my desk, down the hall or even if I'm away from the office altogether. I can remotely transfer the calls to someone's office line or their cell phone. I can return phone calls using my cell phone, but I can choose to have the office number appear to the receiver. I love all the great features! The product was easy to implement and easy to use... our office staff uses GoTo Connect everyday!

**What do you dislike about GoTo Connect?**

It's hard to say what I "don't" like. I like EVERYTHING about GoTo Connect!

**What problems is GoTo Connect solving and how is that benefiting you?**

GoTo Connect captures all the phone calls. It also alerts me to scammers with the caller ID info - and allows me to block future repeat calls. Great feature!

  ### 45. A solid VOIP choice for our MSP business.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 17, 2024

**What do you like best about GoTo Connect?**

1 Ease of use with our softphone system for our engineers. 2. Call flow and controls allow us to be granular while providing a straightforward diagram for building our dialers. 3. Agent controls and status options are robust

**What do you dislike about GoTo Connect?**

My only complaint would be the softphone app, I'd like to see more development in this department. However, we've put in requests and our team has seen these come to life.

**What problems is GoTo Connect solving and how is that benefiting you?**

Its been the perfect solution for our VOIP needs. With several of our teams across the globe, it's been our unified communication for our call center and internal teams to communicate. LOVE LOVE LOVE the status controls the agents can select when working with our clients.

**Official Response from Goto Customer Success:**

> We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

  ### 46. Nice platform for Call Center administration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 05, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about GoTo Connect?**

The Dial Plan is very effective and very adjusted for needed.

**What do you dislike about GoTo Connect?**

Log In sometimes on a web page is failed.

**What problems is GoTo Connect solving and how is that benefiting you?**

About the initial configuration they offer very good support.

**Official Response from Goto Customer Success:**

> We really appreciate you taking the time to share your experience with us. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible. We’re so glad to hear that you had a Very good experience with us.

  ### 47. Simple To Use

**Rating:** 3.0/5.0 stars

**Reviewed by:** Richard L. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 03, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about GoTo Connect?**

The program has been very simple to use. I rarely have any issues. When I have had issues, they have made it simple to call in and explain my issues. They are able to take over from there. They had a quick turnaround time at fixing a problem we had with GoTo not working properly. I have been using this program for around 2 1/2 years now and have been pleased with the service I have received. I have been able to get it to work on my Cel phone and multiple locations. Great job on the Teche Support guys. I also work in Tech Support and can say they have made this program easy to troubleshoot.

**What do you dislike about GoTo Connect?**

There isn't much I can say about what I don't like. There are a couple times where there are issues with previous call loading and at time the program loads fairly slow. But everything has been very manageable.

**What problems is GoTo Connect solving and how is that benefiting you?**

Its solving call management and workflow at my job. But I really don't like the pop-up for answering calls on the platform and on my desktop. It's always in the way. If a call comes into the queue and I'm in the middle of dialing a call, it's in the way and makes it impossible to finish dialing the call I was trying to make. The pop-up on my desktop, I hate that it's always on the top of all my pages, it's only in the way and very annoying.

  ### 48. GoTo Connect - For small/mid sized businesses

**Rating:** 4.5/5.0 stars

**Reviewed by:** Terra S. | Director of Marketing, Logistics and Supply Chain, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 09, 2024

**What do you like best about GoTo Connect?**

The development teams behind GoTo Connect take the time to understand each use case and any issues that arise. They are solutions builders not just developers.

**What do you dislike about GoTo Connect?**

The support team isn't always up to date on the latest features so that can make things challenging when trying to get solutions quickly.

**What problems is GoTo Connect solving and how is that benefiting you?**

Go To Connect offers our company a fantastic phone option with the ability to text both individual messages and campaigns.

**Official Response from Goto Customer Success:**

> We really appreciate you taking the time to share your experience with us. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

  ### 49. The perfect stay-connected solution for any team, anywhere in the world

**Rating:** 5.0/5.0 stars

**Reviewed by:** Doc P. | Principle, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 10, 2024

**What do you like best about GoTo Connect?**

GoTo offers the flexibility of a truly mobile solution agnostic of location. It simply works once provisioned and plugged in to a working ethernet connection. [or via wifi if the device is wifi-enabled/capable]. Physical phones are super-simple to use once provisioned and set up. Customer Support is one of the most compelling reasons to go with this vendor/solution. It integrates beautifully with our remote team and allows us to maintain a virtual presence, the next best thing to a brick and mortar presence; but much more flexible in its ability to keep the team connected and productive.

**What do you dislike about GoTo Connect?**

Goto Connect has everything we need at this stage of our growth.

**What problems is GoTo Connect solving and how is that benefiting you?**

- VOIP for the entire team
- Soft phones and where warranted, physical devices
- SMS/MFA for certain MFA-dependent services we subscribe to
- Conference calling

**Official Response from Goto Customer Success:**

> Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. We are committed to work better on our product for our community.

  ### 50. Good alternative to zoom

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 22, 2025

**What do you like best about GoTo Connect?**

Convenient for virtual meetings for work

**What do you dislike about GoTo Connect?**

Sometimes it lasts and is slower than others

**What problems is GoTo Connect solving and how is that benefiting you?**

Virtual meetings


## GoTo Connect Discussions
  - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote
  - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote
  - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote
  - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote
  - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote

- [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-09-18+18%3A09%3A47+-0500&secure%5Bsession_id%5D=0ff76fd1-fb6e-4f07-9603-f4dd08061f27&secure%5Btoken%5D=45ff5d609a9129e3b2c01caa117fb19e6939872f261cd0c1e02984ae50c43c39&format=llm_user)

## GoTo Connect Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Documents**
- Editing
- Document Signature 
- Storage
- Fax to Email
- Document Storage
- Secure Data Storage
- Electronic Signature

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - Online Fax**
- Autonomous Task Execution
- Cross-system Integration
- Active Directory Integration
- Third-Party Integrations
- File Transfer

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Process**
- Mentions
- Tickets
- Macros

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 
- Real-Time Data
- Live Chat
- Call Scheduling

**Sending**
- Fax Number
- Existing Numbers
- Cross-Platform Sending
- Unlimited Sending
- Contact Management
- Alerts
- Print Management
- File Management
- Invoice Management
- Email Management
- Compliance Management
- Communication Management
- Call Center Management
- User Management
- Email to Fax
- Fax Management

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Extensions**
- Native VoIP

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Full Text Search
- HIPAA Compliant
- Audit Trail
- Delivery Tracking
- Multiple Format Support
- Access Controls/Permissions
- FoIP
- Purchasing & Receiving
- SMS Messaging
- CRM
- Whitelisting/Blacklisting
- Status Tracking
- Multiple User Accounts
- Archiving & Retention
- Encryption
- Document Templates
- Generative AI
- Self Service Portal
- Electronic Faxes
- Collaboration Tools
- AI Copilot
- Voice Mail
- Automated Routing
- Reporting & Statistics
- API
- Alerts/Notifications
- Caller ID
- SSL Security
- Role-Based Permissions
- Activity Tracking
- Monitoring
- Contact Database

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Performance**
- Third-Party Integrations
- Compliance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration
- Third-Party Integrations
- Computer Telephony Integration

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis
- Call Monitoring
- Real-Time Monitoring
- Reporting/Analytics
- Text to Speech

**Additional Functionality**
- AI Copilot
- Activity Tracking
- Call Routing
- Call Scripting
- Contact Management
- Power Dialer
- Preview Dialer
- Auto-Dialer
- Call Tracking
- Real-Time Reporting
- Customer Database
- Lead Management
- Predictive Dialer
- Call Center Management
- Integrations Management
- Activity Dashboard
- Automatic Call Distribution
- Campaign Management
- Generative AI
- Interaction Tracking
- Caller ID
- Call Transfer
- Call Disposition
- Voice Mail
- Chat/Messaging
- Automatic Outbound Dialer
- Call Reporting
- API
- Contact Database
- Lead Capture
- CRM
- Call List Management
- Progressive Dialer
- Campaign Specific Caller ID
- List Management
- Customizable Fields
- AI/Machine Learning
- Reporting & Statistics
- Multi-Channel Communication
- Alerts/Notifications
- Multi-Campaign
- Workflow Management
- Call Logging
- Lead Distribution
- Queue Management
- Inbound Call Center
- For Sales Teams/Organizations
- Data Security
- Outbound Call Center
- Performance Management
- Compliance Management
- Mobile Access
- Email Management

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- File Sharing
- Voice Conferencing
- Video Conferencing
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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