GoTo Connect Reviews & Product Details

Jive makes it extremely easy to get setup as a partner, and to quickly ramp up to be able to service customers. The support and enablement is fantastic! Review collected by and hosted on G2.com.

I wish the desktop app integrated with Office more seamlessly. Review collected by and hosted on G2.com.

Friendly GUI, Available support, Amazing compatibility, very redundant, Rarely any global outages. very reasonable pricing and plans, AI integrations available. Amazing contact center tools and features. Wide range of integrations available. Review collected by and hosted on G2.com.

I have very few dislikes, as a VOIP Engineer I would like more visibility in call tracking details, however goto support is usually able to assist when any concerns or issues point us into call tracing. Review collected by and hosted on G2.com.

What I like best about GoTo Connect is how easy it is to use and how it keeps all of our business communications in one place. The platform is user-friendly, and managing calls, voicemails, and extensions is pretty straightforward. I also appreciate the flexibility to make and receive calls from anywhere, whether I'm in the office or working remotely. Overall, it's a convenient and reliable system that makes day-to-day communication much easier. Review collected by and hosted on G2.com.

Some of the administrative features can be a little confusing and aren't always as user-friendly as I would like. Making changes to users, extensions, or settings can sometimes take more steps than necessary. I think the platform could benefit from a more streamlined interface to make managing everything quicker and easier. Review collected by and hosted on G2.com.

Admin dashboard, easier to troubleshoot most of the issues. Review collected by and hosted on G2.com.

None so far. Most likely need recommendation how to cut the cost Review collected by and hosted on G2.com.

I find the admin system of GoTo Connect to be very user-friendly, which makes setting everything up and maintaining the system convenient. I also appreciate the AI chat feature as it's very useful for answering questions on how to set things up. Review collected by and hosted on G2.com.

When trying to reach out to technical support, it is a bit of a pain because they only give you a phone number to call and you are not able to email them or anything. Review collected by and hosted on G2.com.

All inclusive platform that we can use to connect from phones, meetings and everything in between. Review collected by and hosted on G2.com.

Nothing to dislike its a great service and company. Review collected by and hosted on G2.com.

I find GoTo Connect to be a very effective telecom and messaging platform for my call center representatives, making them more efficient. I appreciate its ease of use, as both the setup and any changes are simple, and we don't need a highly trained employee to manage the system. The system is easy to use, and it doesn't require a full admin to operate. We use their call center product, which provides real-time monitoring and enhanced reporting, so we always know what's happening with all sides of our communications. The initial setup was incredibly simple. On a scale from 1 to 10, I'd give a recommendation score of 10 for GoTo Connect. Review collected by and hosted on G2.com.

AI virtual agent. When they first rolled it out, we tried to use it to capture caller info and do certain steps and at that time, the virtual agent did not have those capabilities. Review collected by and hosted on G2.com.

I really like that we can transfer calls professionally, and I also appreciate how easily all of our contacts can be entered. Review collected by and hosted on G2.com.

Once in awhile a call will drop, but overall the platform works well. Review collected by and hosted on G2.com.

I use GoTo Connect primarily for conference calls and meetings, and I really prefer using the phone's microphone since it's clearer than webcam mics. This is something I use almost every day. Additionally, being partners with GoTo Connect allows us to sell the phones to clients and access the partner portal to write up quotes, which is great. It's really beneficial that we not only use the platform but are familiar enough to deliver it to other customers. Switching from analog to GoTo Connect has been a very good experience—they're dependable. The upgrade to Yealink phones and having employees on the side panels with hot buttons has been very beneficial too. The setup of GoTo Connect is very easy, and we frequently assist new clients upgrading to the system. Review collected by and hosted on G2.com.

Sometimes we get a lot of dropped calls, and we've checked it's not actually our service, so I think it's sometimes the internal issue with the program. I don't like the navigation on the phone app. It's sometimes a little overwhelming, and I would like it to be more simplified. It would be nice to have a setup where employees and favorites are just placed in a spot to easily work with, instead of having to adjust settings. Review collected by and hosted on G2.com.

The user interface is intuitive and easy to navigate. The reporting functions are an excellent tool for call tracking and analysis, making it simple to review activity and understand results. Review collected by and hosted on G2.com.

The only downside I’ve run into is with the call queues. Sometimes an agent gets logged out without me realizing it, and it would be really helpful to have an alert or some kind of notification when not all agents are logged into a call queue. Review collected by and hosted on G2.com.