GoTo Connect Reviews & Product Details

The user interface is intuitive and easy to navigate. The reporting functions are an excellent tool for call tracking and analysis, making it simple to review activity and understand results. Review collected by and hosted on G2.com.

The only downside I’ve run into is with the call queues. Sometimes an agent gets logged out without me realizing it, and it would be really helpful to have an alert or some kind of notification when not all agents are logged into a call queue. Review collected by and hosted on G2.com.

We use the phone system with them and its been pretty stable Review collected by and hosted on G2.com.

While pricing is competitive - its an additional interface to manage for a customer who's using Microsoft Teams for communication Review collected by and hosted on G2.com.

Allows our team to stay connected and communicate throughout the day. Review collected by and hosted on G2.com.

It lacks many features that would be helpful, such as a search of messages. It doesn't regularly load/refresh correctly between phone and desktop, so sometimes messages are not seen. There are push notifications for messages but not team chats, which makes team chats far less helpful. If they would work out the bugs and add a message/chat search feature, we would be much more likely to recommend this. Review collected by and hosted on G2.com.

affordable and customizable, has lots of features for a very low price Review collected by and hosted on G2.com.

the setup is really confusing and hard to understand, the help desk isn't US based and has been difficult to work with both from a language standpoint and a technical standpoint. Review collected by and hosted on G2.com.

I like GoTo Connect’s connectivity and ease of use. I find the platform very easy to navigate, and calls are reliable whether I use a hardwired device or the mobile app. It lets me connect with customers easily without calls dropping or service interruptions. The initial setup was very easy. Review collected by and hosted on G2.com.

Na Review collected by and hosted on G2.com.

I like that GoTo Connect allows me to communicate with customers and employees. It was pretty easy in the beginning and is pretty user friendly. Review collected by and hosted on G2.com.

Their customer service is terrible. I have had constant issues, and no one will do what they say they're gonna do. I just asked for a phone call back about a particular case that I opened up. And they won't even call me from sales. They keep you on hold, and they just transfer you from person to person to person. One particular issue, I had the literally would not resolve it or let me talk to anyone that would help me and it's been going on for over a year now. And they just keep closing a case, and I have to start the whole process over again. It's been a terrible experience where over 10 employees have told me that they will fix this problem, and then they never do. for over a year now every person (sales, Customer service, technical) say they will fix this or contact someone who will. It never happens. they stop replying and close the case then I have to start over again. Review collected by and hosted on G2.com.

GoTo Connect brings unified communication in our company, allowing us to combine video conferencing, phone systems, contact center and messaging, all in one solution

I appreciate the reliability and ease of use that GoTo Connect offers and this leads to flexible and quality calls

GoTo Connect has created for us a straightforward administration portal and this makes it easy to manage all calls

GoTo Connect provides us with both desktop and mobile app versions, making our employees to remain connected while in any location

GoTo Connect gives a brilliant and real time call analytics and this shows valuable insights on customer interactions and team performance Review collected by and hosted on G2.com.

GoTo Connect needs detailed and proper configuration, more so with companies that has complex communication demands

I don’t like the interface, despite being functional, the vendor would have made it modernized Review collected by and hosted on G2.com.

I really like the ease of use and the good customer service that GoTo Connect provides. I also appreciate that it allows me to use my company phone number to easily text with one number instead of having to use my personal cell. I've even referred friends to it because of these great features. Review collected by and hosted on G2.com.

The caller ID feature doesn't work as well for me. I'd like it to be easier to show client names. Review collected by and hosted on G2.com.

I love the ease of administration with GoTo Connect. Using the Admin center makes managing our team easy, and the interface is intuitive and user-friendly. I find it quick to make changes and visually see and manage our contact center phone traffic, which helps optimize the customer experience. The ability to manage our call center through the contact center feature is one of my favorite aspects. I also really appreciate the GoTo mobile app, which makes it easy for our team to be on the go and never miss a customer call or text. Setup was very easy, much simpler than our previous solution, even with more capabilities. Review collected by and hosted on G2.com.

Honestly, there is nothing I would improve - it works great! Review collected by and hosted on G2.com.

It’s an all-in-one phone system that’s easy to use and straightforward to implement and maintain. It’s well-suited for small and medium-sized businesses that want a softphone-only VoIP setup.

It has intuitive features AI chatbot for quick support responses, and text-to-speech, which we utilize for auto-attendant scripts.

The application has a 99.9% uptime, and their support team is quick to respond. Review collected by and hosted on G2.com.

I don’t like that the app can’t sync Microsoft Teams presence with my GoTo Connect status.

It’s also somewhat annoying that I can’t receive email notifications for faxes sent from any of the apps (web, mobile, or desktop).

Lack of integrations with MSP-related RMM or PSA tools like HaloPSA Review collected by and hosted on G2.com.