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# Dialpad Connect vs Google Voice Comparison - What are their main differences?

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Dialpad ConnectGoogle Voice[+ Add Product](#)

Reviews

**Dialpad Connect** [

4.4/5(4,216)

](https://www.g2.com/products/dialpad-connect/reviews#reviews)

**Google Voice** [

4.1/5(167)

](https://www.g2.com/products/google-voice/reviews#reviews)

Pricing

**Dialpad Connect**
Free Trial

**$25** Per user, per month invoiced annually · Pro

**Google Voice**
 **$10.00** 1 Google Voice Per Month · Starter

**Pricing Insights**
from reviews

Time to Implement

**Dialpad Connect**
1 month

Based on 594 responses

**Google Voice**
\<1 monthFaster

Based on 13 responses

Return on Investment

**Dialpad Connect**
12 months

Based on 434 responses

**Google Voice**
7 months5 months sooner

Based on 12 responses

Perceived Cost

**Dialpad Connect**
$$$$$

**Google Voice**
$$$$$

Average Discount

**Dialpad Connect**
9%

**Google Voice**
12%3% more

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

 ![Google Voice](https://images.g2crowd.com/uploads/product/hd_favicon/3b18afc2e31e8a2591f5af8120af4120/google-voice.svg "Google Voice")

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Pros & Cons

**Dialpad Connect**
[
Ease of Use (130)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews)[
Call Management (71)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews)[
Call Issues (57)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews)[
Connection Issues (43)
](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews)

**Google Voice**
[
Phone Numbers (7)
](https://www.g2.com/products/google-voice/reviews?filters%5Bsentiment_snippet%5D=1364540&qs=pros-and-cons#reviews)[
Text Messaging (4)
](https://www.g2.com/products/google-voice/reviews?filters%5Bsentiment_snippet%5D=1364613&qs=pros-and-cons#reviews)[
Limited Features (3)
](https://www.g2.com/products/google-voice/reviews?filters%5Bsentiment_snippet%5D=1364192&qs=pros-and-cons#reviews)[
Connection Issues (1)
](https://www.g2.com/products/google-voice/reviews?filters%5Bsentiment_snippet%5D=1364114&qs=pros-and-cons#reviews)

Integrations

**Dialpad Connect**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82fc1e9c237ef89f7dfac67a73569ec0/appfolio.png "Product Avatar Image")

AppFolio

](https://www.g2.com/products/appfolio/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee74cc542892f17dc5873ec632e4f9aa/datarails.png "Product Avatar Image")

Datarails

](https://www.g2.com/products/datarails/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image")

Microsoft Dynamics 365 Sales

](https://www.g2.com/products/dynamics-365-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[
View all
](https://www.g2.com/products/dialpad-connect/integrations)

**Google Voice**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65e597103b089dfd2b79a04fd5ccbf3e/instagram-for-business.png "Product Avatar Image")

Instagram for Business

](https://www.g2.com/products/instagram-for-business/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9b3c8e4a39f7d5835144a15cbcaf9986/youtube-mentions.jpg "Product Avatar Image")

YouTube Mentions

](https://www.g2.com/products/youtube-mentions/reviews)[
View all
](https://www.g2.com/products/google-voice/integrations)

Ratings

Meets Requirements

**Dialpad Connect**

8.9

8.93,243

**Google Voice**

8.2

8.2127

Ease of Use

**Dialpad Connect**

9.1

9.13,444

**Google Voice**

8.7

8.7128

Ease of Setup

**Dialpad Connect**

9.0

9.01,249

**Google Voice**

8.3

8.345

Ease of Admin

**Dialpad Connect**

8.9

8.91,149

**Google Voice**

7.8

7.830

Quality of Support

**Dialpad Connect**

8.5

8.52,553

**Google Voice**

7.2

7.294

Has the product been a good partner in doing business?

**Dialpad Connect**

8.9

8.91,073

**Google Voice**

6.5

6.523

Product Direction (% positive)

**Dialpad Connect**

8.2

8.23,087

**Google Voice**

6.7

6.7127

Features

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

8.9

1,590

Not enough data

Collaboration Tools

Screen Sharing

8.7(won by default)

1271

Not enough data

Presentations

8.8(won by default)

287

Not enough data

Whiteboarding

8.9(won by default)

44

Not enough data

Real-Time Chat

8.9(won by default)

323

Not enough data

Hand Raising

9.2(won by default)

47

Not enough data

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

8.7(won by default)

1185

Not enough data

Video Call Recording

8.8(won by default)

1107

Not enough data

Participant Permissions

8.9(won by default)

354

Not enough data

One-Click Join

9.2(won by default)

357

Not enough data

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

8.6(won by default)

1034

Not enough data

Browser Application

9.0(won by default)

345

Not enough data

Desktop Application

8.9(won by default)

264

Not enough data

Agentic AI - Video Conferencing

Autonomous Task Execution

Feature Not Available

Not enough data

Proactive Assistance

Feature Not Available

Not enough data

Decision Making

Feature Not Available

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.6

1,037

Not enough data

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.0(won by default)

27

Not enough data

Call Management

9.1(won by default)

50

Not enough data

Network monitoring

9.1(won by default)

30

Not enough data

Integrations

8.6(won by default)

54

Not enough data

Virtual PBX

7.6(won by default)

24

Not enough data

SIP trunking services

8.1(won by default)

24

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.3(won by default)

954

|

Verified

Not enough data

Video Calls

8.4(won by default)

443

|

Verified

Not enough data

Instant Messaging

9.1(won by default)

732

|

Verified

Not enough data

Screen Sharing

8.4(won by default)

455

|

Verified

Not enough data

Conference Calls

8.9(won by default)

636

|

Verified

Not enough data

Desk-to-Desk Calls

9.2(won by default)

632

|

Verified

Not enough data

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

8.1(won by default)

25

Not enough data

Cross-system Integration

8.6(won by default)

25

Not enough data

Adaptive Learning

8.0(won by default)

23

Not enough data

Proactive Assistance

8.3(won by default)

23

Not enough data

Access

Software Pairing

8.7(won by default)

519

|

Verified

Not enough data

Browser Extension

8.7(won by default)

576

|

Verified

Not enough data

Individual Download

9.1(won by default)

691

|

Verified

Not enough data

Advanced Features

Hold Music

8.6(won by default)

642

|

Verified

Not enough data

Automated Attendants

8.7(won by default)

510

|

Verified

Not enough data

VOiP Number

9.3(won by default)

793

|

Verified

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

7.6

7

Agentic AI - Google Workspace Communication Tools

Cross-system Integration

Not enough data

7.6(won by default)

7

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

9.1

165

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

8.8(won by default)

91

|

Verified

Not enough data

Native VoIP

9.2(won by default)

99

|

Verified

Not enough data

CCaaS Option

9.1(won by default)

81

|

Verified

Not enough data

Features

Voicemail to Email

9.1(won by default)

127

|

Verified

Not enough data

File Sharing

9.3(won by default)

92

Not enough data

Voice Conferencing

9.3(won by default)

114

|

Verified

Not enough data

Video Conferencing

9.3(won by default)

85

|

Verified

Not enough data

Conference Transcripts

8.8(won by default)

101

|

Verified

Not enough data

Voicemail to SMS

Feature Not Available

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews)

Dialpad Connect

Small-Business(50 or fewer emp.)

57.7%

Mid-Market(51-1000 emp.)

32.7%

Enterprise(\> 1000 emp.)

9.5%

[![Google Voice](https://images.g2crowd.com/uploads/product/hd_favicon/3b18afc2e31e8a2591f5af8120af4120/google-voice.svg "Google Voice")](https://www.g2.com/products/google-voice/reviews)

Google Voice

Small-Business(50 or fewer emp.)

63.4%

Mid-Market(51-1000 emp.)

24.8%

Enterprise(\> 1000 emp.)

11.8%

Small-Business

(50 or fewer emp.)

57.7%

63.4%

Mid-Market

(51-1000 emp.)

32.7%

24.8%

Enterprise

(\> 1000 emp.)

9.5%

11.8%

Reviewers' Industry

[![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews)
Dialpad Connect

Information Technology and Services

8.2%

Marketing and Advertising

8.1%

Computer Software

7.7%

Financial Services

4.6%

Real Estate

3.8%

Other

67.5%

[![Google Voice](https://images.g2crowd.com/uploads/product/hd_favicon/3b18afc2e31e8a2591f5af8120af4120/google-voice.svg "Google Voice")](https://www.g2.com/products/google-voice/reviews)
Google Voice

Marketing and Advertising

9.4%

Information Technology and Services

6.3%

Computer Software

5.6%

Education Management

5.6%

Non-Profit Organization Management

4.4%

Other

68.8%

FAQs

## Dialpad Connect vs Google Voice FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Google Voice vs Dialpad Connect?

Dialpad Connect stands out from Google Voice with higher reviewer ratings, stronger support, and more advanced call management features.

| [Google Voice](https://www.g2.com/products/google-voice/reviews) | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) |
| --- | --- |
| 4.1/5 (166 reviews) | 4.4/5 (4201 reviews) |
| Small-Business | Small-Business |
| 8.3 | 9.0 |
| 7.2 | 8.5 |
| Phone Numbers (7 all-time mentions) | Ease of Use (126 all-time mentions) |

### How do the pricing models of Google Voice and Dialpad Connect compare?

Dialpad Connect is rated higher for value, with reviewers expressing greater satisfaction with its pricing and feature set compared to Google Voice.

- **Google Voice:** Reviewers highlight affordability and low cost, but note limited features and value for growing businesses.
- **Dialpad Connect:** Reviewers describe the platform as offering strong value for its robust feature set, with positive sentiment around its pricing and included capabilities.
- **Switching reasons:** Recent reviewers mention switching from Google Voice to Dialpad Connect for more advanced features and better business support.

### What are the best alternatives to Google Voice and Dialpad Connect?

The top three alternatives to Google Voice and Dialpad Connect are RingEX, Quo, and 3CX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Google Voice](https://www.g2.com/products/google-voice/reviews) | 4.1/5 (166 reviews) | Small-Business | Reviewers highlight affordability and ease of use | Phone Numbers (7 all-time mentions) |
| [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4201 reviews) | Small-Business | Reviewers describe strong value for robust features | Ease of Use (126 all-time mentions) |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432 reviews) | Small-Business | — | — |
| [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5 (3400 reviews) | Small-Business | — | — |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — |

### Which Google Workspace Communication Tools features should I prioritize when comparing Google Voice and Dialpad Connect?

Buyers comparing Google Voice and Dialpad Connect should prioritize Ease of Use, Ease of Setup, Quality of Support, Call Management, and Voice Transcription.

- **Ease of Use:** Google Voice scores 8.7; Dialpad Connect scores 9.1.
- **Ease of Setup:** Google Voice scores 8.3; Dialpad Connect scores 9.0.
- **Quality of Support:** Google Voice scores 7.2; Dialpad Connect scores 8.5.
- **Call Management:** Dialpad Connect is cited in 70 all-time reviews for call management features, while Google Voice does not reach the publish floor for this theme.
- **Voice Transcription:** Dialpad Connect is cited in 49 all-time reviews for voice transcription, a feature not highlighted for Google Voice.

### What are the pros and cons of Google Voice vs Dialpad Connect?

Dialpad Connect's headline strength is its ease of use and advanced call management, while Google Voice is valued for its affordable phone number management.

- **Google Voice strengths:** Phone Numbers (7 all-time mentions), Text Messaging (4), Ease of Use (3), Easy Setup (2), Privacy (2), Affordable (1), Business Growth (1), Collaboration (1), Communication Improvement (1), Features (1), Support Efficiency (1).
- **Google Voice trade-offs:** Limited Features (3), Connection Issues (1), Missing Features (1), Number Management (1), Poor Automation Support (1), Poor Customer Support (1), Poor Reporting (1), Registration Issues (1), Software Bugs (1).
- **Dialpad Connect strengths:** Ease of Use (126), Call Management (70), Helpful (56), Call Recording (55), Voice Transcription (49), Reliability (45), Call Quality (38), Easy Communication (30), Calling Features (27), Easy Access (27), Cross-Platform (18), Daily Use (15).
- **Dialpad Connect trade-offs:** Call Issues (55), Connection Issues (42), Missing Functionality (29), Connectivity Issues (26), Missing Features (25), Call Disconnections (23), Call Connectivity Issues (18), Inaccuracy (15).

### Is Google Voice or Dialpad Connect better for small businesses?

Dialpad Connect is the better fit for small businesses, with higher satisfaction scores and more robust features cited by small-business reviewers.

- **Google Voice:** Largest segment is Small-Business; reviewers appreciate affordability and ease of use but note limited features for growing businesses.
- **Dialpad Connect:** Largest segment is Small-Business; reviewers consistently highlight advanced features, ease of use, and strong support for small business needs.

### Which Google Workspace Communication Tools platform has better integrations?

Dialpad Connect is favored for integrations, with reviewers citing more integration options and specific third-party tool support.

- **Google Voice:** No recent reviewer-cited integrations reach the publish floor.
- **Dialpad Connect:** Front integration is cited in 35 all-time reviews, with additional mentions of Salesforce and other business tools in recent reviews.

### How do Google Voice and Dialpad Connect compare on customer support?

Dialpad Connect outperforms Google Voice on Quality of Support by a material margin, with an 8.5 score versus Google Voice's 7.2.

- **Google Voice:** Reviewers note inconsistent support experiences, with several citing poor customer support and slow resolution of issues.
- **Dialpad Connect:** Reviewers consistently highlight responsive and helpful support, with many citing fast resolution and knowledgeable assistance.

### Which is easier to implement, Google Voice or Dialpad Connect?

Dialpad Connect is easier to implement than Google Voice, with a 9.0 Ease of Setup score compared to Google Voice's 8.3.

- **Google Voice:** Reviewers describe setup as generally straightforward but mention occasional confusion and setup challenges, especially for advanced features.
- **Dialpad Connect:** Reviewers consistently report easy and intuitive setup, with positive sentiment around onboarding and deployment for teams.

### Which product has better Mobile?

Dialpad Connect is rated higher for Mobile, with more reviewer-cited strengths and positive sentiment around its mobile experience.

- **Google Voice:** Mobile is cited as a benefit in recent reviews, with reviewers appreciating the ability to use the service on both computer and mobile devices.
- **Dialpad Connect:** Mobile is cited as a strength in recent reviews, with reviewers highlighting the reliability and feature set of the mobile app, as well as the ability to switch between devices.

Alternatives

**Dialpad Connect Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work")

[
8x8 Work
](/products/8x8-work/reviews)

 ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace")

[
Zoom Workplace
](/products/zoom-workplace/reviews)

**Google Voice Alternatives**

 ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo")

[
Quo
](/products/quo-quo/reviews)

 ![iPlum](https://images.g2crowd.com/uploads/product/hd_favicon/c8716f4bd929c9b99a6939f2b59d7c81/iplum.svg "iPlum")

[
iPlum
](/products/iplum/reviews)

 ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius")

[
Gmelius
](/products/gmelius/reviews)

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)