Compare Dialpad Connect and Google Voice 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$10.00 1 Google Voice Per Month
Dialpad Connect
Star Rating
(4,144)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGoogle Voice
Star Rating
(165)4.1 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 Google Voice Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Google Voice excels in providing a convenient and secure communication method, allowing users to take their number anywhere and access messages online. This flexibility is particularly appreciated by those who need to stay connected without sharing personal information.
- Users say Dialpad Connect stands out for its user-friendly interface, making it easy for new team members to adapt quickly. The platform's ability to manage calls, messages, and meetings all in one place is a significant advantage, enhancing productivity and collaboration.
- Reviewers mention that while Google Voice offers a lower entry-level price, Dialpad Connect justifies its higher cost with advanced features like AI-driven call management and seamless integration with tools like Salesforce and Hubspot, which are crucial for sales tracking.
- According to verified reviews, Dialpad Connect receives higher marks for overall support quality, with users highlighting the responsive assistance they receive, which can be a deciding factor for businesses that rely heavily on customer service.
- G2 reviewers note that Google Voice has a solid reputation for ease of use, with many users appreciating the straightforward setup process. However, some users feel that it may not fully meet their specific workflow needs compared to Dialpad Connect's more customizable options.
- Users highlight that Dialpad Connect's reliable call quality and the ability to manage communications across devices provide a cohesive experience, making it a preferred choice for businesses that prioritize seamless connectivity and collaboration.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Google Voice
Starter
$10.00
1 Google Voice Per Month
- Calls between Google Voice numbers included
- Calls to the US from any Google Voice number included
- Calls to Canada from a Canadian or US Google Voice number included
Free Trial
Dialpad Connect
Free Trial is available
Google Voice
No trial information availableRatings
Meets Requirements
8.9
3,210
8.2
125
Ease of Use
9.1
3,385
8.7
126
Ease of Setup
9.0
1,215
8.4
43
Ease of Admin
8.9
1,122
8.0
29
Quality of Support
8.5
2,497
7.2
92
Has the product been a good partner in doing business?
8.9
1,046
6.8
22
Product Direction (% positive)
8.2
3,061
6.7
125
Features by Category
Lead Facilitation
7.7
25
Not enough data
7.5
25
Not enough data
8.2
25
Not enough data
8.1
26
Not enough data
Organization
8.1
25
Not enough data
8.9
25
Not enough data
8.9
25
Not enough data
Performance Analysis
8.2
26
Not enough data
8.4
26
Not enough data
Sales Analysis
8.1
24
Not enough data
8.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
9.3
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.7
1271
Not enough data
8.8
287
Not enough data
8.9
44
Not enough data
8.9
322
Not enough data
9.2
47
Not enough data
Meeting Coordination
8.7
1186
Not enough data
8.8
1107
Not enough data
8.9
354
Not enough data
9.2
357
Not enough data
Software Type
8.6
1034
Not enough data
9.0
345
Not enough data
8.9
262
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.0
24
Not enough data
9.2
32
Not enough data
9.0
26
Not enough data
8.6
37
Not enough data
7.6
24
Not enough data
8.1
24
Not enough data
Basic Communication
9.2
915
|
Verified
Not enough data
8.3
434
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
8.4
453
|
Verified
Not enough data
8.9
631
|
Verified
Not enough data
9.1
627
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.9
22
Not enough data
8.5
24
Not enough data
8.0
23
Not enough data
8.2
22
Not enough data
Access
8.7
518
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
9.1
688
|
Verified
Not enough data
Advanced Features
8.6
640
|
Verified
Not enough data
8.7
509
|
Verified
Not enough data
9.3
785
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
7.2
6
Agentic AI - Outbound Call Tracking
7.8
9
Not enough data
8.2
10
Not enough data
Calling
9.0
602
Not enough data
Feature Not Available
Not enough data
9.1
634
Not enough data
9.1
648
Not enough data
8.3
10
Not enough data
Contacts
8.7
644
Not enough data
8.6
571
Not enough data
8.6
513
Not enough data
Insights
8.5
488
Not enough data
8.7
550
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
9.1
13
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
123
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Google Voice are categorized as Google Workspace Communication Tools
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Outbound Call Tracking, VoIP Providers, and Video Conferencing
Google Voice has no unique categories
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.2%
Information Technology and Services
8.2%
Computer Software
7.8%
Financial Services
4.7%
Real Estate
3.7%
Other
67.4%
Marketing and Advertising
9.5%
Information Technology and Services
6.3%
Computer Software
5.7%
Education Management
5.7%
Non-Profit Organization Management
4.4%
Other
68.4%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
What is Google Voice used for?
1 Comment
HB
Google Voice is a free, cloud-based phone service that allows users to make and receive calls, send text messages, and access voicemail using a single phone...Read more
Google Voice has no more discussions with answers
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