What do you like best about GitHub Copilot?
The agent mode in VS Code has fundamentally changed how I handle my day-to-day work supporting complex enterprise platform issues. I use it constantly for:
- Debugging payments & billing issues - When investigating payment failures, invoice discrepancies, or billing escalations, Copilot helps me trace through transaction flows, search for related Jira tickets from similar past incidents, draft investigation summaries, and identify patterns across cases. It keeps track of the troubleshooting steps I've already tried so I don't go in circles.
- Triaging LBP and platform escalations - Copilot helps me analyze repro steps, determine correct routing (e.g., distinguishing Online Jobs issues from LBP based on user-facing workflows vs. enterprise identifiers), and document findings. It retains the routing logic I've taught it so I don't re-explain our criteria every time.
- Jira ticket management - I create, update, search, and link Jira issues directly from my editor. Instead of context-switching to the browser and filling out 10 fields, I describe what I need in plain English and Copilot handles creation with proper categorization, adds comments, links related issues, and transitions statuses.
- Knowledge base maintenance - I use it to search and update our Confluence documentation - drafting troubleshooting guides from raw case notes, keeping routing rules current, and structuring KB articles so the whole team benefits.
- D365 case categorization - Copilot helps me remember and consistently apply complex routing rules (which Reason/Reason Details map to which team, how page type conversions route, etc.) across hundreds of cases.
The MCP integrations mean I have a single pane of glass for code, tickets, docs, Slack, and internal tooling - all without leaving VS Code. Review collected by and hosted on G2.com.