GetThru Reviews & Product Details

I've always appreciated the quick and responsive customer support from GetThru. Before finding GetThru I was stuck with vendors who were slow to respond or didn't prioritize my needs. There's nothing worse than having a dozen volunteers log in to call or text from various locations and the system doesn't work or you can't get ahold of someone to help.

With GetThru I know that there's someone available to troubleshoot in the rare situations when I need help. I worry less because the system is updated and maintained on a regular basis. It's great knowing that both my first time and seasoned volunteers are going to easily log in, start contacting voters and log off after a fun experience and know that they've made an impact.

As a campaign manager, I also know that I'm only going to be charged for the work that we did and knowing that I don't have to pay large amounts in advance if I don't want to is great. I can budget accordingly and pay for my calls and texts at the end of the month. I've been using GetThru since 2020 and cannot imagine moving to another vendor any time soon. Review collected by and hosted on G2.com.

I would love to have a better integration of emojis, pictures and videos in the ThruText platform. Review collected by and hosted on G2.com.

What I like is the ability to dial four times more phones than manual dialing. Review collected by and hosted on G2.com.

When dealing with volunteers and seniors it can be difficult to create an account. It is a 3-step process and I lost volunteers weekly because they were frustrated. I had to set-up breakout rooms to have individuals share their screen (another technology barrier) so that I could troubleshoot. If they used their phone it became even more difficult. Review collected by and hosted on G2.com.

As a smaller organization, we required the capability to integrate peer-to-peer messaging into our campaigns. Given that messaging volume may fluctuate, fair pricing was an important consideration for us. ThruText's on-demand pricing played a critical role in our decision-making process, and we are extremely satisfied with the results.

The customer support provided has been exceptional. The ease of use, support videos, and quick chat options have minimized the need for me to seek assistance. Review collected by and hosted on G2.com.

Provisioning times can be as long and impact sending. Review collected by and hosted on G2.com.

I love the mere fact that GetThru merged ThruTalk and ThruText together to make productivity a lot easier. Customer service was amazingly helpful and prompt and all functions were easy to navigate Review collected by and hosted on G2.com.

There were a lot of error messages and tech glitches that took place based upon the capacity of folks on one campaign or initiative at once. Review collected by and hosted on G2.com.

I love that GetThru provides opt outs or helps us clean our CRM via their export of lists to identify what system and phone type our donor has. I've been thrilled to see them improve their dedicated number feature, quick send, and great client managers and customer service. In addition, I am able to use GetThru for all major fundraising campaigns which is about 5-6 throughout a calendar year. Review collected by and hosted on G2.com.

I am still working on getting used to the Call centers as they are not so fluid as texts, meaning the process to set up a call center is not as user friendly as texting. Review collected by and hosted on G2.com.

It is super easy to set up. Very easy to use. My 60yo co worker was able to do it and he struggles with texting. Customer service is very fast in responding. It's very well priced compared to other programs. Review collected by and hosted on G2.com.

The exports are not the best when you are reviewing the conversations. It has every exchange on its own line, rather than grouping a conversation together. Review collected by and hosted on G2.com.

I enjoy the ease of system use and the reporting. Review collected by and hosted on G2.com.

There is little to no real time analytics and no in call agent monitoring for training and or support purposes. With most calls being done remotely, I don't really know what's happening until the shift is over. Review collected by and hosted on G2.com.

Customer/Tech Support are excellent. GUI is very user friendly and no code experience needed for integration with CRM. Review collected by and hosted on G2.com.

There is a bit of onboarding necessary yet not so much for the tools level of difficulty but for the regulatory hurtles that we have to be vetted. Review collected by and hosted on G2.com.

The UI is easy to interact with and the initial learning curve is minimal and the process to setting up a campaign is straight-forward and intuitive for the even the least tech savvy person Review collected by and hosted on G2.com.

At times, I often find myself struggling to get the to the dialer landing page of an active campaign. I am not sure if I can explain this better but essentially, the process to getting to the page where you send out the texts is a bit unclear from after setting the campaign up. Review collected by and hosted on G2.com.

Ease of use and trust that GetThru knows all of the current policies and best practices regarding mass texts and informs clients about new regulations in a timely manner. Review collected by and hosted on G2.com.

I can't think of anything I dislike but it is the only texting platform I have used so very little to compare it to. Review collected by and hosted on G2.com.