--- title: Skilljar by Gainsight Reviews meta_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 403 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 403 scale: '5' date_modified: '2026-07-19' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Skilljar by Gainsight Reviews **Vendor:** Gainsight Inc. **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 403 ## About Skilljar by Gainsight Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. ## Skilljar by Gainsight Pros & Cons **What users like:** - Users love the **intuitive platform** of Skilljar by Gainsight, enhancing ease of building and managing training programs. (5 reviews) - Users highlight the **great customer support** from Skilljar, enhancing their learning and overall experience with the platform. (4 reviews) - Users highly value the **comprehensive features** of Skilljar, enhancing training efficiency and improving learner engagement significantly. (3 reviews) - Users value the **helpful customer support** from Skilljar, enhancing their experience and ensuring smooth implementation. (3 reviews) - Users value the **seamless integration** with systems like Salesforce, enhancing CRM functionality and tracking learner progress effortlessly. (3 reviews) - Intuitive (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Content Quality (2 reviews) - Customizability (2 reviews) **What users dislike:** - Users find Skilljar's **reporting capabilities inadequate** , often needing data exports for deeper insights and customization challenges. (3 reviews) - Users find the **reporting capabilities of Skilljar limited** , often requiring data exports for deeper insights and customization. (3 reviews) - Users find the **time-consuming processes** in Skilljar frustrating, especially with quiz management and reporting features. (3 reviews) - Users find the **quiz management cumbersome** , requiring separate windows for question banks, which detracts from efficiency. (2 reviews) - Users experience **limited customization** options in Skilljar, requiring technical skills for deeper modifications and design adjustments. (2 reviews) - Users find the **reporting capabilities limited** , needing to export data for deeper insights, which is inconvenient. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - Cumbersome Interface (1 reviews) - Dashboard Issues (1 reviews) ## Skilljar by Gainsight Reviews ### 1. Easy to implement and fairly intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Skilljar by Gainsight?** With a fairly streamlined implementation process, we were up and running in a short time. The system is very powerful. We aren't using all of the features yet and there are many powerful features that we're planning on growing into. It is fairly intuitive once you understand how the course management and the catalog pages work together. **What do you dislike about Skilljar by Gainsight?** There's a bit of a learning curve in understanding groups and students and how they work together. We have to use code snippets to perform some functions that aren't readily apparent. There are some things that we can't manipulate that we have to rely on the Skilljar team to do. The analytics dashboard could be a bit less clunky. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have been able to host all of our eLearning content in one platform. We can see what our customers are accessing and use analytics to learn more about our customers. We are definitely engaging more with our customers in an interactive way versus simply providing them with a knowledgebase. **Official Response from Jeremy Kelderman:** > Hi there, we appreciate you taking the time to share your thoughts! I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 2. Easy, Intuitive, and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia A. | Customer Knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Skilljar by Gainsight?** Not only did I enjoy working with my Implementation Team, but I love how easy and intuitive SkillJar is to work with. Our site was customized to look like our product page thanks to their ProServ team, and all our content is presented in a clean and intuitive manner. **What do you dislike about Skilljar by Gainsight?** It's hard to find some analytics, and I had to set up automation through Zapier to auto-add users to groups. I know it can't have everything, but I'm happy with what we have. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed a public-facing LMS platform to host product certification. We have an internal LMS that isn't as customizable as SkillJar. SkillJar worked with us to make everything as seamless as possible. **Official Response from Jeremy Kelderman:** > Hi Alicia, thank you for taking the time to share your feedback! It's awesome to read how great your experience has been thus far. I've surfaced your comments up to our CS and Product Leadership as we're always looking at things we're doing well and where we need to get better. As always, let us know if there's anything we can do to help. ### 3. Great, personalized experience **Rating:** 5.0/5.0 stars **Reviewed by:** Asia J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Skilljar by Gainsight?** The team & that for the most part the platform is pretty intuitive for how complex it needs to be. **What do you dislike about Skilljar by Gainsight?** The most difficult part for me is the technical understanding of the platform - but I lack knowledge about integrations etc. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Offers High quality content to coaching customers - helps the coaching community grow and helps us share our proprietary content. Helps coaching clients and others with their growth and development. ### 4. An educator's dream software **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Skilljar by Gainsight?** Intuitive & easy to use for our end-users. **What do you dislike about Skilljar by Gainsight?** Platform customization can sometimes feel limiting, especially from the design angle. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar helps us deliver fundamental content to our users during their onboarding process, which we're now able to do at scale, saving our team many many hours on customer training. ### 5. Easy to use and great results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Skilljar by Gainsight?** I like the ability to grant access to a certain set of users so internal and external users can check on specific user groups. The software I used previously did not allow our team to limit access for external users. **What do you dislike about Skilljar by Gainsight?** I think the menus are not very intuitive and it takes multiple clicks to find certain information. I would prefer it there were one-click options to take you to certain commonly used features, for example, all training records for a certain user. It is very hard to find the URL for a particular course you need to share - the URL should be clearly shown in the Details page for a course. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar allows me to quickly assemble, clone, and customize training courses for my users. It is easy to get training certificates and the integration with Salesforce allows us to centralize training completion data. **Official Response from Jeremy Kelderman:** > Hi there, we appreciate you taking the time to share your thoughts! I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 6. Northpass Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Skilljar by Gainsight?** The team at Northpass was very responsive to our needs. We presented them with a short time frame to institute our training site. **What do you dislike about Skilljar by Gainsight?** Initial set up required more modifications than we anticipated. However, they have been agile and catering. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our previous training website was rudimentary and awkward. We now have a central resource and training page that is easily created, updated and managed. ### 7. Expensive but worth the service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kat K. | Customer Success Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Skilljar by Gainsight?** A user-friendly dashboard that controls all the content and users of your academy/learning platform. Skilljar Academy hosts numerous courses that guide you to become familiar with the dashboard. **What do you dislike about Skilljar by Gainsight?** There isn't anything I dislike particularly, but like any other SaaS product, I submitted some feature requests/enhancements to our CSM. Some are surveys, quiz enhancement for more interactive assessment, and easier coding platforms (those code snippets are so annoying to use). **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Customer Education is often overlooked, but Skilljar helps you and the company understand its importance and how it affects the product's user experience and prevent churn. **Official Response from Jeremy Kelderman:** > Hi Kat, we appreciate you taking the time to share your thoughts! I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 8. Solid LMS with good customer service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Skilljar by Gainsight?** I like the customizations and analytics Skilljar provides. With the code snippets feature, I can usually suit the interface to fit our audience's needs. There are also good integrations with Credly and Salesforce. **What do you dislike about Skilljar by Gainsight?** I wish that SCORM content could open in a new window and still be tracked. There are also some challenges with separating data across multiple domains. I would like to see these fixes prioritized. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is improving its analytics and is also offering more ways to customize and automate user interactions. The developer template database has grown and provides a lot of help with custom code. ### 9. 4+ Years Active Skilljar User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Skilljar by Gainsight?** The Skilljar software tool is easy to learn, customer support/service is first class. As I started to use the software it became obvious the developers had put thought into the UI, everything was intuitive and made sense. I wasn't an expert after but I understood the complexities within a couple of weeks. **What do you dislike about Skilljar by Gainsight?** The only thing I've run into is our company heavily relies on promo codes, since we use promo codes heavily space quickly becomes overwhelmed and harder to manage. I'd like to see an "Inactive tab" as well as an "Active tab" **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We use Skilljar to train our HMIS users and employees. The biggest benefit is the flexibility to achieve our goals through the analysis of the data. Skilljar Integrations are a valuable part of what we will do in the future. **Official Response from Jeremy Kelderman:** > Hi there, We appreciate you taking the time to share your thoughts. I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 10. A great and scaleable customer education system platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew E. | Senior Manager, Education & Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Skilljar by Gainsight?** This has been an integral part of our customer education offering and has enabled us to transform our programs for our clients. **What do you dislike about Skilljar by Gainsight?** The customization has a bit of a ways to go, and there could be more out of the box solutions in the future. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Overall scale issues that we had prior to Skilljar have been successfully solved, and it has provided a much more intuitive experience for all of our clients. ### 11. Great tool for organizations at any level! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Skilljar by Gainsight?** The user friendly platform that allows scalablity for many organizational needs for internal and external customer growth. Their product is designed for their customers and it shows in their product delivery and support around their customers' needs. **What do you dislike about Skilljar by Gainsight?** Not much to say to dislike. Like all technology tools, there are learning curves around knowing how to utilize it to the full potential. They do have great learning modules on their tool and they make them accessible to all of their customers. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Meeting the internal compliance needs for our company and allowing us to reach out customer's needs in a scalable and profitable way. ### 12. Easy to Create a Sophisticated Customer Education Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Skilljar by Gainsight?** The customer support through the onboarding process was great. They were very responsive and helped with any issue that came up. I also found building courses and making our academy site look professional and sophisticated easy. This platform has changed the game for our customer education & onboarding processes. **What do you dislike about Skilljar by Gainsight?** There were a few features that felt less intuitive particularly around creating user groups and various other background details. I love the monthly metrics report but I wish I could set it up to send to a group of people instead of having to ask users to opt-in to the report. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Adding an academy has greatly reduced the amount of time our customer success managers have to spend on training new users. It has also improved our internal onboarding for new employees. We're excited about how much more we can continue to do and how much potential there is to make our onboarding and customer training more efficient. **Official Response from Jeremy Kelderman:** > Hi there, Thank you for your review! We truly appreciate you taking the time to share your thoughts. It's awesome to read of the positive impact you've seen on your business by partnering with Skilljar. I've passed along your comments to our internal teams. If you are comfortable sharing additional specifics about your product feedback, please do surface them to your CSM! Best, Jeremy ### 13. Skilljar enables our premium customer facing education program **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie B. | Senior Manager, Customer Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Skilljar by Gainsight?** The ability to provide a purchase point/shopping cart experience for customers to search, buy and complete training is the most important aspect of Skilljar. Not all LMS vendors provide that capability which is limited in expanding free programs to paid programs. **What do you dislike about Skilljar by Gainsight?** The limited ability to customize administration permissions across domains and the consumption (not sales centric) analytics. Data and performance metrics are pivotal to the expansion and support of a customer education program. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar allows us to directly sell our education services to customers in a simple and consumable way. We have both self paced and instructor-led offerings in the tool, which enables a blended learning environment for our customers. **Official Response from Jeremy Kelderman:** > Stephanie, thanks for taking the time to share your thoughts and write a review about your experience using Skilljar! ### 14. Be prepared to do the work to make it work... **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Skilljar by Gainsight?** It has all the core features you would expect out of the box - course builder, SCORM support, and is easy to embed videos from another site (we use Wistia). There are plenty of integrations for you to integrate your full stack of learning tools. **What do you dislike about Skilljar by Gainsight?** Many customizations to the product are handled through code snippets - these are prone to error and require a lot of internal documentation to keep track of which settings have been entered to manipulate what. These code snippets are most commonly the answer to quick a configuration of the product rather than making the choice available in the UI. The analytics are very lacking. Enhancements have been promised, but these are slow to release and even when they do, there is limited functionality (90 day lookback limit). If you want to connect your data to Salesforce prepare to have a significant charge for a connector. No native survey feature - you must rely on a 3rd party integration or hack it with their quiz functionality. Email notification control is limited and you do not have any visibility to see which emails are sent - this is a request to CSM or support to pull those details. Support is often confusing as there are at least 3 separate locations to learn about the product and find answers - and not any active participation by current members in a community. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We need to be able to rapidly build and publish content to our customers and Skilljar as a platform allows that. We have different groups and personas and we are able to set up the platform with a unique experience for each. **Official Response from Jeremy Kelderman:** > Hi there, Thank you for sharing about your experience with Skilljar. I've escalated your feedback as our goal is to offer our customers the best experience possible. The Skilljar Leadership Team has already reviewed your comments and would like to reach out to learn more from you but are unable to do so as this is anonymous. We'd appreciate it if you would mention this feedback directly to your CSM. Alternatively, you can notify our Support Team using the attached Resource URL. Once we receive your contact information, CS Leadership will be in touch to discuss further. Thanks, Jeremy ### 15. Solid backbone for our CustomerEd content **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Skilljar by Gainsight?** Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations! **What do you dislike about Skilljar by Gainsight?** Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We're able to deflect support tickets, boost customer satisfaction, and build loyalty to our brand. It's also a great way to provide some thought leadership for the industry. **Official Response from Jeremy Kelderman:** > Hello, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS Support and CSM leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy ### 16. New hires content and skill jar features **Rating:** 4.5/5.0 stars **Reviewed by:** Marina F. | FaaS Trainer and Project Manager ( Operations) , Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Skilljar by Gainsight?** The most helpful feature for me is the ability to quickly switch the types of content and make courses and lessons dynamic. Other competitors will be doing only specific types of training in separate modules. **What do you dislike about Skilljar by Gainsight?** The only downside I have noticed is that sometimes based on the knowledge; videos are not embedded in all formats. Some improvements can be adding the meeting links into the skill jar so students can have them all in one spot. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Currently is solving a lot of gaps on the team crossing and also its beneficital to save some time while students are going trought the training vs having 1:1 live training **Official Response from Jeremy Kelderman:** > Marina, thanks for taking the time to write a review about Skilljar. We appreciate the feedback! ### 17. Whitetail Properties Real Estate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Skilljar by Gainsight?** The best part about Northpass is the overall functionality and navigation of the tool, the simplicity of course creation, and the communication with your team. **What do you dislike about Skilljar by Gainsight?** There are aspects of the tool that could use more development to enhance the overall experience for the teachers on the backside. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Enhancing the educational experience that we provide to a salesforce of 300 + real estate agents. ### 18. Easy to use, easy to navigate, and it's customizable to your look and feel. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Skilljar by Gainsight?** As a user and as an admin, the system directs the functionality and is much simpler than other systems. The Help Center is exceptionally straightforward, and the directions are clear. **What do you dislike about Skilljar by Gainsight?** There is no list of contacts to send out email blasts of new courses or updates, so our touches to our users could be more efficient through the platform. Also, at times, when creating courses and catalogs, though ultimately I figure out how to connect and publish, I feel that I toggle between Domains and Course Management tabs often and with no distinguished order to accomplish my task quicker. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have a broad user base, from clinic users to employees. This platform allows tailoring to each type of user. The flexibility to theme our site to match our branding makes it a coherent system with our other on-brand items. The tracking of user completions and analytics has progressed in how we continue to use the system and engage our users to visit more often. **Official Response from Jeremy Kelderman:** > Hi there, we appreciate you taking the time to share your thoughts! I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 19. Set-up took longer than expected but it was absolutely worth it! **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver G. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Skilljar by Gainsight?** Excellent support rolling out the platform, particularly from Logan, our Customer Implementations Manager. It is also an excellent interface, very user-friendly, and we have received great responses from our users. **What do you dislike about Skilljar by Gainsight?** Not much to say. The only thing that took longer than expected was setting up our Single Sign-on and groupings for different user groups, which was essential for the rollout of our Academy. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Creating modular training material that can be easily updated and created by the commercial team. Using SSO to connect users to the content relevant to their setup ### 20. Easy to implement, easy to use, and support is very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar's platform is very easy to use--it was easy to implement and setup and it's easy to maintain. It also has a robust Salesforce integration which was critical for our needs. **What do you dislike about Skilljar by Gainsight?** After crossing a certain threshold of content and audiences I find myself wishing that there were more options for organizing content visually on the backend. However, the exporting and filtering capabilities are solid so it's not a deal breaker. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Providing educational content in a way that is easy for customers to access and use. Skilljar's platform lets us provide training content that is more dynamic and engaging for our customers. **Official Response from Jeremy Kelderman:** > Hi there, we appreciate you taking the time to share your thoughts! I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 21. Easiest onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Molly M. | Customer Knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Skilljar by Gainsight?** I love how easy it is to get in touch with customer success and support. Their responses are quick and thorough. I also really enjoyed the ease of admin settings. **What do you dislike about Skilljar by Gainsight?** There are some limitations with built-in customizations. I wish there were more options for quizzes and automations. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed a way to provide external training to improve our self-service resources and this satisfied that need. **Official Response from Jeremy Kelderman:** > Hi Molly, thank you for sharing your feedback! We really appreciate you taking the time to tell others about your experience and allow us to discover ways to serve you better! ### 22. Great LMS for any sized team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar is very easy to get into and get started. No matter your team size, the platform makes it simple to start moving forward. It's also so customizable that you can make it the site you had in mind when you started your project. **What do you dislike about Skilljar by Gainsight?** If you're not familiar with HTML code and you're wanting to customize your site on your own, it's a bit hard. But if you have resources available to you, it's simple for any HTML for those who work with it normally. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed to get a customer education center up and running quickly, Skilljar allowed us to do just that. Now our customers are able to have guided self-paced onboarding/education. **Official Response from Jeremy Kelderman:** > Thank you for taking the time to submit a review about Skilljar! It means a lot that you took the time. As always, let us know if you need help in any way. ### 23. User friendly system **Rating:** 4.5/5.0 stars **Reviewed by:** Nakema G. | Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Skilljar by Gainsight?** I like how we can easily set up and provide users with a link to our training material. **What do you dislike about Skilljar by Gainsight?** I dislike that when you create user groups for reporting purposes there isn't a way to restrict an admin from being able to access all users in the system if they need to add additional users to their user group. As a vendor that works with multiple organizations the ability to restrict the list of users by email address or some other method would be extremely helpful when we think about the reporting ask of our customers. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is helping us to create customized training for our customers which is something our customers have been asking of us for a while now. **Official Response from Jeremy Kelderman:** > Hi Nakema, Thank you for taking the time to share your thoughts and submit a review. I've escalated your product feedback to our teams to review further as we're always looking to understand how we can continue to meet customer needs. Happy educating! Best, Jeremy ### 24. Easy implementation and reliable software **Rating:** 4.5/5.0 stars **Reviewed by:** Asta L. | Head of Customer Education, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Skilljar by Gainsight?** Admin dashboard is simple and easy to use for building the basics of a customer education program, and you get good support from the implementation manager. I also like their own Academy and Help center, which offer good guidance and help on specific topics. SSO login was a must for us, and implementing that went smoothly with the help of Skilljar team. **What do you dislike about Skilljar by Gainsight?** When it comes to the visual design of the site, the platform could offer more configurability and templates. Also more ways of customizing the experience for an individual learner would make a difference. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We wanted to improve product adoption, standardize and automate our online training, and reduce the need for instructor lead trainings. We have been able to build a good foundation for our online training program and have received positive feedback from our customers and users. ### 25. Excellent user experience and team support! **Rating:** 4.5/5.0 stars **Reviewed by:** Julia B. | Product Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Skilljar by Gainsight?** From onboarding to implementation to regular platform use, the support from the Skilljar team is unmatched. They help provide valuable solutions and insights. **What do you dislike about Skilljar by Gainsight?** No major dislikes. Wish there was more support around the customization of design when hosting content. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar has allowed us to gather and review valuable insights on our content that was unavailable through other platforms. ### 26. NorthPass is highly capable with extreme responsiveness to its customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | Product Line Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Skilljar by Gainsight?** NorthPass' flexibility and capabilities in the field. **What do you dislike about Skilljar by Gainsight?** There is nothing to dislike. NorthPass has exceeded expectations. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** NorthPass is developing a LMS for our online certification program and NorthPass has shown consistency in it's customer service. ### 27. The platform was user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaclyn P. | Customer education manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Skilljar by Gainsight?** Simplicity of use, analytics, course building **What do you dislike about Skilljar by Gainsight?** Better analytics on qualitative data, the ability to have surveys within the course. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Reducing our live in person sessions and the ability to offer on demand session to our customers across the globe. **Official Response from Jeremy Kelderman:** > Hi Jaclyn! We appreciate you taking the time to share your thoughts. I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 28. Top notch LMS system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Skilljar by Gainsight?** Easy to track client engagement with courses using their Analytics to drill down into participation. Great flexibility when setting up branded Academy web pages, using tagging to group course types. Post-course survey responses, created in Skilljar prove invaluable in providing course back feedback and success stories to Management. Dedicated support from our dedicated Customer Success Manager, provides ongoing support and suggestions for increasing client engagement and marketing strategies for our courses. **What do you dislike about Skilljar by Gainsight?** It's not always intuitive, and there's a lot to learn about this program, however, this is where the support of our CSM comes into their own providing customized support. Also as our courses are created in Articulate, we need to edit HTML code when uploading courses, however, Skilljar support were great in working with us to create a workaround. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar allows us to give new and potential clients direct access to marketing strategies, and onboarding online learning, without the need of manually registering delegates that some other systems require. ### 29. Easy to use platform, great services approach and team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar market positioning and our interactions with their team have been spot on. Our implementation manager was great and the Quickstart support materials and online resources were very good. **What do you dislike about Skilljar by Gainsight?** Product feels a little early in its functional build out - it does the basics well and I'm looking forward to future releases. They seem to acknowledge the areas where the product needs work which fills me with confidence that they understand us and that they'll get there over time. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Adapting core LMS features for external (customer/partner) KM requirements. This helps us tailor knowledge transfer to customer/user personas which our own product adoption. **Official Response from Jeremy Kelderman:** > Hi there, Thank you for your review! I've passed along your comments to both our CS and Product teams. We appreciate you taking the time to share your thoughts! Best, Jeremy ### 30. Score it a 9 as there's always room to improve. Overall it's an efficient tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2023 **What do you like best about Skilljar by Gainsight?** Cool interactive learning and engagement tool for your audience. **What do you dislike about Skilljar by Gainsight?** Nothing really. All seems to be working well. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Learning and engagement platform ### 31. Amazing LMS **Rating:** 4.5/5.0 stars **Reviewed by:** Sarath Chandra M. | Training Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Skilljar by Gainsight?** The UI is very user-friendly and it's easy to explore the options. Love the Analytics feature. **What do you dislike about Skilljar by Gainsight?** Having an option to customize the report fields would be great and Having Dashboards feature will also help. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Helping us train our customers and have the best user experience. Helping us track the customer training progress. **Official Response from Jeremy Kelderman:** > Hi Sarath, Thank you for your review! I've passed along your comments to our Product teams. We appreciate you taking the time to share your thoughts! Best, Jeremy ### 32. Well executes, easy to use platform **Rating:** 3.5/5.0 stars **Reviewed by:** Sneha S. | Product marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Skilljar by Gainsight?** User-friendly UI and monthly connections with the rep to clear any roadblocks faced. **What do you dislike about Skilljar by Gainsight?** The publishing of courses is a bit too tedious and involves many steps. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The problem of reporting has been made easy with in-depth insights from Skilljar. ### 33. Collaborative and Responsive, Northpass exceeds expectatons **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel K. | Education Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Skilljar by Gainsight?** The team is incredibly collaborative. Anything we asked of them, they partnered to try and make into a reality. Even if it wasn't possible, they looked for alternative ways of doing things. Outstanding customer service **What do you dislike about Skilljar by Gainsight?** Limited functionality for content creation and reporting. We felt somewhat limited in what we could create for coursework and in reporting, the canned reports weren't as helpful as we needed them to be. The beta reports were promising but worked a bit slow. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Scaling our education resources beyong live trainings. We are not benefiting financially yet but that is more on us. We are more productive in terms of requiring our users to take pre courses before onboarding which helps to break up the time services is spent training our users. ### 34. Valuable asset for our customer education program **Rating:** 3.5/5.0 stars **Reviewed by:** Meagan J. | Customer Education Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Skilljar by Gainsight?** -Clean and customizable user interface for learners -Easy to create new and manage existing courses -Data syncs back to Salesforce, making it easy for our CSMs to see which of their customer accounts are actively engaging with training **What do you dislike about Skilljar by Gainsight?** -Admin user interface is not always intuitive. There are several settings that do not live where you'd think they would (i.e., course/publishing settings are often in two different places) -Analytics dashboard is underwhelming, both in the data it provides and in the way it's presented (the data is not as "pretty" as their competitors') **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Scale! We moved from a 1:1 training model where our CSMs trained each of their customers individually (including any one-off training for new employees at existing customers) ### 35. Being held back by support **Rating:** 3.5/5.0 stars **Reviewed by:** Audrius P. | Customer Education Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Skilljar by Gainsight?** That we could customize our solution, however, not without nuanses such as specific pages can only be customized by only becoming enterprise users. **What do you dislike about Skilljar by Gainsight?** Communication was something that I felt like was the biggest negative. When it comes to Northpass building a custom solution you'd expect more communication but I felt like I was almost spamming them with things that they should look into rather than the other way around. **Recommendations to others considering Skilljar by Gainsight:** Make sure that you understand that in order to have a customized version of Northpass for your company it will require at least a month if not more to set it up. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We haven't realized any benefits so far because, honestly, I see more negatives than positives so far. ### 36. Fantastic LMS option for external use cases (customers, partners, vendors) **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | Senior Technical Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar is a terrific LMS option for external users (customers, partners, vendors) especially with various extensions and add-ons, and integrations that can be utilized. If you need some insights into options and suggestions for the implementation or growing your platform, the support Skilljar offers can be critical to moving forward and reaching success. **What do you dislike about Skilljar by Gainsight?** Keep in mind you will need a developers and permissions, and to roll up your sleeves if you are looking to set up SSO and Salesforce integration. There are some clunky requirements here, but even that was something that Skilljar management took seriously and worked to fix for future customers, which was much appreciated. **Recommendations to others considering Skilljar by Gainsight:** Make sure you know what features and integrations will be the most important to you. We did well with our Salesforce and SSO requirements, but it took some back and forth to work it all out. If you need integrations for internal audiences, like Workday, you will want to get as specific with your questions as possible beforehand to see if it will meet your needs. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed a new LMS. We used LearnUpon for years and across many departments. Many of those departments moved to Continu. However, we were the only external-facing training and enablement program, and we found Skilljar to be a much better fit for that. Plus, the customer service has been far better than our experiences with the other two. The issues we needed to solve were better reporting and Salesforce integration, a more seamless provisioning of accounts and content access, and more control over the content and flow for the learners. Skilljar worked with us to perfect the Salesforce integration as we marched towards implementation, and in establishing SSO with the partner Salesforce portal. The last issue with control over the content flow was something we worked out independently with another vendor (7 Summits). Also, one area where we'd like to see improvement is more around-the-clock coverage with support, as our business is global and we "follow the sun". ### 37. Excellent product for a expedited implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar is extremely easy to use. We were able to create new courses quickly, deploy them to employees and partners, and garner feedback that has been used to shape our enablement team's focus for 2022. **What do you dislike about Skilljar by Gainsight?** The lesson editor gives you the basics to create your lesson content. If you want anything more than text formatting, code snippits, images, or lists you'll need to know HTML, JavaScript, and CSS. It's great that the source code options are there, but I'd like to see more built in (or copy and pasteable) elements. Things like collapsible sections and layout templates could take make a great improvement. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are enabling our customers, partners, and employees to get up to speed on our product. We've already been told by some of our delivery teams that we've significantly sped up the onboarding of their resources. ### 38. Review for SkillJar **Rating:** 5.0/5.0 stars **Reviewed by:** James T. | OPs exec, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Skilljar by Gainsight?** The implementation process, it was very well structured. **What do you dislike about Skilljar by Gainsight?** It was very complicated although it was communicated well. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It decreases the time spent on training for my team. ### 39. Great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Skilljar by Gainsight?** Once you know how to use the features it can deliver so much **What do you dislike about Skilljar by Gainsight?** It isn't always intuitive so you need to ask for help. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Providing an on-demand learning platform with learners only able to access relevant courses ### 40. Enablement for Success **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | Global Education Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar enabled us to have our first ever customer-facing education portal that provided our customers with the ability to self-serve their education needs. We were previously using Litmos and had to depend on another content manager to advertise our catalog on the web. **What do you dislike about Skilljar by Gainsight?** It could stand to support live instructor-led courses better. We have course sessions built within our ILT courses, and it is sometimes problematic for customers to self-select their sessions. Also, the organization of it could stand to be improved. Once you have a lot of courses in your catalog, it's going to take some patience to navigate through them all. Analytics, though much is provided, it doesn't all translate to how we understand and explain the outcomes of our programs. **Recommendations to others considering Skilljar by Gainsight:** This is likely one of the top LMS platforms in the industry, so it should already be in your top 5. The rest is up to you to figure out within the parameters of how you operationalize your education programs, which one is going to work best for you. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have been able to expand our catalog with self-paced courses and labs, saving on resources that would've been devoted to instructor-led courses. As a result, we've expanded our user base and scaled back on our overhead costs. ### 41. Skilljar is growing along with our Learning Program - and it's exciting! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley K. | Senior Learning Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Skilljar by Gainsight?** As a team that is continuing to grow, with a learning program that continues to evolve, it's great to see the growth and improvements that skilljar is making. While some of the capability is still future dated, it feels like Skilljar is developing one step ahead of our needs. This growth has allowed and encouraged us to reimagine our learning platform for our clients and to leverage new releases in our delivery of high-quality client experiences. I also appreciate the customer service. I really feel like Skilljar is available to me. Our rep- Becca Davis, has been incredible in her ability to respond and guide our team appropriately and as needed. Her engagement and responsiveness is truly unlike any other experience I've had with a Learning Management System. **What do you dislike about Skilljar by Gainsight?** Some of the basic capability that we would like to have is not natively available in Skilljar - for example, having a flow where we can easily mark a single course completion as satisfying the requirements for another course/courses. This is something that we should probably have the capability of doing as a user without having to engage in a development service or Pro-serve. Additionally, there is still limited engagement capability from within the system, which either doesn't allow for engagement - or is limited in its customization. I would love to be able to use the same system email capability available in individual courses, but with our learning paths, and at this time, that is not possible. **Recommendations to others considering Skilljar by Gainsight:** Skilljar is growing and improving. If you are willing to be patient as they advance their capability, I'd definitely recommend Skilljar - their customer service is unmatched, and their commitment to evolution and meeting needs is worth the investment. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We've been able to offer client's a learning experience that has a mix of options and is a fair representation of our current state as far as the sophistication of use client's can engage in different types of learning, including eLearning, registering, and attending VILTs through our Zoom integreation. We can easily track engagement and use this data for goal setting. ### 42. Overall great LMS and innovating to become better **Rating:** 4.0/5.0 stars **Reviewed by:** Abby M. | Education Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Skilljar by Gainsight?** The ability to design custom courses, learning paths, and live trainings makes it a versatile and flexible LMS. **What do you dislike about Skilljar by Gainsight?** The rich text editor is not very robust. Ability to customize the overall design is lacking. Communication features are limited and a bit convoluted. Integrations to allow more automation, like automatic enrollment/graduation/certificate awarding. More integration with billing. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass has allows our product to become more automated and professional, thus improving our sales and overall client satisfaction. It has provided more organization to our internal education, as well. ### 43. We love the Skilljar team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Skilljar by Gainsight?** The Skilljar dashboard is very simple and easy to use, making it very user-friendly. The analytics are great and easy to use. The people are also wonderful. Our CSM is also the best, she's super responsive and always trying to help us. We've done several special projects with their CSS and Dev teams and it's always been a pleasure. **What do you dislike about Skilljar by Gainsight?** Skilljar doesn't always work well with SCORM files. We've had a few incidents where the information from an exam wasn't saved and can't seem to find a root cause. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It is our learning hub for clients, that is an easy one-stop shop. We are even looking to expand and use it for internal enablement. **Official Response from Jeremy Kelderman:** > Hi there, Thank you for your review! I've passed along your comments to both our CS and Product teams. With your feedback, we'll celebrate our teams and learn of ways we can do better. We appreciate you! Best, Jeremy ### 44. Excellent LMS, easy to use, amazing customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Collin B. | D, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Skilljar by Gainsight?** We use Skilljar for our external LMS and love its ease of use and feature set. The reporting is easy and allows me to track KPIs for performance and revenue easily. We sell single-purchase course content and subscription-based use and Skilljar makes it easy to offer both options to clients. The absolute best thing about Skilljar is the customer service. I love that we are supported by our CSM and have the opportunity to meet with her monthly. The Quarterly Business Review data is also extremely beneficial. **What do you dislike about Skilljar by Gainsight?** Skilljar is a purpose-built external LMS, but we also require an internal LMS with standard integrations with things like ADP and Microsoft Teams - these additions would be amazing. **Recommendations to others considering Skilljar by Gainsight:** I have reviewed other LMSs and Skilljar is my favorite for customer education. We have roughly 10,000 active students per year and everyone seems happy with their experience! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Offering a branded, self-service portal where clients can register and purchase training. Having training at the client's fingertips helps us to keep Support cases down. In 2021 we expanded our content, increased Marketing efforts, rebranded our Skilljar domains, and increased revenue by 38% over 2020. ### 45. Northpass raised the standard in creating a customizable LMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Kallie C. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Skilljar by Gainsight?** The best part of working with Northpass is by far the people there. From day one I had constant support in the creation of my online academy, and in my opinion went above and beyond in making sure my ideas came to fruition. **What do you dislike about Skilljar by Gainsight?** There are some features that I would like to see in an LMS that are missing in Northpass, just minor technical functionalities that I feel one day NP will have. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is allowing my company to reimagine how continuing education is distributed to those in healthcare. They have allowed us to create a modern platform that is user-friendly so that our learners can easily access and enjoy the content that will further their knowledge in wound care. ### 46. Excellent product, with some improvement areas **Rating:** 5.0/5.0 stars **Reviewed by:** Luca A. | Senior Curriculum Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Skilljar by Gainsight?** Reporting, ease of use, simple and effective structure **What do you dislike about Skilljar by Gainsight?** Support is slow, and customer support online as well. It is very difficult to customise, documentation of PAI is lacking **What problems is Skilljar by Gainsight solving and how is that benefiting you?** delivery of online training 24/7, branding of training portals **Official Response from Jeremy Kelderman:** > Hi Luca, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy ### 47. Thank you Northpass **Rating:** 5.0/5.0 stars **Reviewed by:** Angela C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Skilljar by Gainsight?** Our experience of partnering with Northpass for our LMS has been excellent. It is a very user-friendly system, that allows us create exciting, informative and client-focused courses for those working in the Early Childhood Care and Education sector in Ireland. As well as Northpass being a great platform to work on, the level of support we have received has been excellent. **What do you dislike about Skilljar by Gainsight?** There is very little to dislike. Our users love the courses so much they would like their accreditation certificates and be bigger!! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We can offer flexible learning where our users can learn at their own pace anywhere We can update courses very quickly as legislation and guidelines change, giving us the leading edge We can add new courses regularly, giving our users a diverse range of courses to choose from We can respond quickly to changing times as we have full control over our learning platform and we don't have to rely on a third party for updates We love that we can upload video which is very popular in our courses ### 48. Great customizable platform for every need **Rating:** 4.0/5.0 stars **Reviewed by:** Emily E. | E learning designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Skilljar by Gainsight?** The data analytics are amazing, they have so much data **What do you dislike about Skilljar by Gainsight?** If you do not have web dev abilities it is hard to make customizations without support **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Amazing ux for our customers **Official Response from Jeremy Kelderman:** > Thanks for taking the time to submit a review about Skilljar, Emily! ### 49. Skilljar LMS review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Skilljar by Gainsight?** Simple, clean interface. User friendly. Can complete steps without a lot of clicks. Quality out of the box analytics. **What do you dislike about Skilljar by Gainsight?** Wish you could duplicate/copy across domains, so you don't have to recreate paths and pages on each domain. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Better user interface for both students and admins than our previous provider. This saves time for all users when taking training and/or as an admin of the LMS. **Official Response from Jeremy Kelderman:** > Hi there, Thank you for taking the time to submit a review about Skilljar. We know you're busy so it means a lot to us. We're always looking at how we can do better. So your feedback has been shared with our CS and Product leaders for further review. Thanks again! Jeremy @ Skilljar ### 50. Easy-to-use software, above-and-beyond support **Rating:** 5.0/5.0 stars **Reviewed by:** Conor B. | Senior Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Skilljar by Gainsight?** I can't say enough good things about the people at Northpass. The sales team was incredibly responsive to our (somewhat unique) use case, and the customer success team has exceeded my expectations every step of the way. We've asked a lot of them, and they've consistently delivered. I truly believe that they are invested in our success, and it's such a relief knowing that I can count on them for seemingly anything. On top of all of this, the software itself is simple, user-friendly, and reliable. And I almost forgot: Love the HubSpot integration! **What do you dislike about Skilljar by Gainsight?** The analytics module is a bit confusing. I'm sure I'll get the hang of it over time, but at first glance, it's a little difficult to figure out where you're supposed to go, how you can filter/segment the data, etc. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We're using Northpass to deliver video-based, prospect-facing learning experiences. Thus far, the primary benefit is that we've been able to level up our thought leadership program without needing to invest in some crazy technical solution. ## Skilljar by Gainsight Discussions - [What does Northpass do?](https://www.g2.com/discussions/what-does-northpass-do) - 1 comment - [What is SchoolKeep?](https://www.g2.com/discussions/what-is-schoolkeep) - 1 comment - [View Skilljar by Gainsight pricing details and edition comparison](https://www.g2.com/products/skilljar-by-gainsight/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+14%3A56%3A16+-0500&secure%5Bsession_id%5D=32bc9142-7a68-4a34-a14e-d7185df1fd32&secure%5Btoken%5D=28a39000205da04eec1027a5b044ec7c844e4d819be7018175a428814863f2db&format=llm_user) ## Skilljar by Gainsight Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Skilljar by Gainsight Features **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Generation **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Generative AI** - AI Text Generation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation **Agentic AI - Corporate Learning Management Systems ** - Natural Language Interaction ## Top Skilljar by Gainsight Alternatives - [LearnUpon](https://www.g2.com/products/learnupon/reviews) - 4.5/5.0 (247 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (729 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (936 reviews)