Skilljar by Gainsight Reviews & Product Details

We migrated from another LMS to Skilljar. The Implementation team made the entire migration process very simple and straightforward. Within a few days, our entire team was proficient using Skilljar - the dashboard is clean and intuitive. The Skilljar Academy provided all of the training we needed to get started.

We received great support throughout the entire implementation process, and good advice to steer us in the right direction with our new customer education site.

Now that we are live, we've received very positive feedback from our learners. They report that the interface is clean and easy to navigate, content is easy to find, and they are very happy with the new experience. Review collected by and hosted on G2.com.

Skilljar is designed primarily as a customer education platform, but we use it for both customer education and internal training. There are a few limitations when it comes to managing internal training. Our previous LMS supported the use of due dates, reporting on overdue training, and manager notifications. We have found workarounds for each of these gaps, but it would be nice to see a self-serve reporting option, where we could tailor our own reports or analytics. Review collected by and hosted on G2.com.

What I like best about Gainsight is how it allows us to bring everything together into a single, cohesive experience. The integrations between Gainsight products like CS, PX, and Skilljar ensure our teams are aligned and able to act on real-time insights. Features like automated course assignments within Skilljar save us time and help scale our onboarding more effectively. Gainsight’s tools have also allowed us to focus implementation resources strategically, bring clarity to client engagement, and improve our ability to track and measure training adoption and retention.

The support team is fantastic, too – responsive and invested in understanding our unique challenges. Gainsight’s features and reliability provide a much stronger foundation for centralizing our customer education and engagement efforts. We’ve seen real ROI in saved resources and strengthened client relationships. Review collected by and hosted on G2.com.

The main challenge we’ve faced with Gainsight is ensuring all our complex use cases seamlessly align across the products, especially due to the varied needs of our internal teams and acquired businesses. It’s taken time and effort to navigate those intricacies, but the Gainsight team has been supportive in helping us work through them. As we continue integrating tools like PX and Skilljar, we’d love to see even more guidance tailored to addressing complex, multi-business-unit setups. Review collected by and hosted on G2.com.

Skilljar is a mature Learning Management System (LMS) that is both exhaustive in its capabilities and easy to use. MasterControl has an unusually vast training library and an unusually complex web of learning use cases. Skilljar allowed us to build out our academy site infrastructure with a flexible combination of no-code and custom elements. Robust user management, course, path, and catalog capabilities have allowed us to transform our offering from a mere course library into a dynamic learning ecosystem. Thanks to an MCP, we've also automated the publishing workflow between our authoring tool and the LMS. Review collected by and hosted on G2.com.

Currently, Skilljar catalog pages are built on "invisible" dynamic code or custom hard code, or a combination of the two. Technical limitations of the combined approach have prevented us from maximizing the potential of our pages. Hopefully Skilljar will make it easier to move objects like courses and paths around relative to hard-coded elements. Review collected by and hosted on G2.com.

For us, the real value has been the ability to bring Academy and Community together in one connected ecosystem. Having learning and community on the same Gainsight foundation means our customers and partners experience enablement as one journey rather than separate tools - and it opens the door to unified insight across both. The platform supports structured learning at scale, from microlearnings and on-demand courses to learning paths and certifications. Review collected by and hosted on G2.com.

Having moved Academy onto the same foundation as Community, the next step I'm keen to see is those two coming closer still - so learning and community activity inform each other seamlessly for each account. Review collected by and hosted on G2.com.

I really like Skilljar by Gainsight for its analytics and integration with Salesforce, which weren't available in other platforms we looked at. The course management and asset management features are easy, and the user experience is simple, allowing people to log in quickly and start consuming content. The ability to share certificates on LinkedIn is a huge plus for us. It's great for incentivizing completion by letting users post their achievements on LinkedIn. I also appreciate the support from Skilljar Academy and the onboard manager, who was amazing. Review collected by and hosted on G2.com.

I think the only thing that I don't really fully understand yet is Skilljar only has one-way integration with Salesforce. We originally intended on having data flowing between both systems freely, without using middleware. But, yes, Skilljar cannot pass data from Salesforce back to Skilljar without using middleware. Review collected by and hosted on G2.com.

We are long-time SkillJar users and absolutely thrilled to now have it run by Gainsight-- we are just scratching the surface regarding our LMS data getting into Customer CS, exploring how we can connect more to community for a seamless end user experience, etc, but it's a huge deal for us. Getting all of these platforms centralized and data sharing is huge because it allows us to identify opportunities, champions, and more with our customers and user base. We have an amazing and responsive CSM that is always ready to propose ideas and solutions about how we can make the most of this connection as well, which we really really appreciate. Review collected by and hosted on G2.com.

I don't love the process of submitting a help desk ticket. It used to be easier and now it runs through zendesk, requests a login, etc. Review collected by and hosted on G2.com.

I appreciate that Skilljar by Gainsight is simple to use, which makes delivering courses and education straightforward for our customers. I also had a wonderful experience with the support team, especially with Mohith, who was excellent at listening and responding thoroughly without the usual back-and-forth. It's rare to have a support team that can answer complex problems quickly and follow up actively. These aspects stand out positively in my experience with Skilljar. Review collected by and hosted on G2.com.

Skilljar by Gainsight is lacking in several areas, particularly in its analytics capabilities. I was surprised to find that you can't see overall data from the native course rating feature. You have to log in course by course without any way to export all the data. It's also feature-light and not very intuitive, especially with how quizzes and their banks are managed separately before combining them. Making edits is confusing too, like checking who's enrolled in a course requires navigating through a series of dropdowns under analytics instead of directly from the course. Overall, it's pretty simple but lacking in features, so we end up using additional tools like SurveyMonkey to fill the gaps. The system could definitely use more bulk options for editing and a clearer, more transparent interface, as it feels a bit patched together. Review collected by and hosted on G2.com.

What I like best about Skilljar is how intuitive and flexible it is for creating scalable learning experiences. It makes it easy to organize and deliver enterprise customer education, track engagement and completion, and create a more structured learning journey intentionally orchestrtaed with our client lifecycle. I also appreciate how well it supports our broader goals around self-service, product adoption and customer enablement. Review collected by and hosted on G2.com.

The functionality for B2B is fine, but we have some B2C models in our business and the lack of functionality on the Skilljar side will most likely prevent those various lines of business from migrating into the Skilljar platform keeping them in multiple LMS's. Review collected by and hosted on G2.com.

The course structure makes it easy to organize a multi-part learning path, and the automated lifecycle emails have been a real asset to keep learners engaged without manual follow up. On top of that, the support team has been excellent. They are responsive, knowledgeable, and quick to walk me through trickier configuration questions/roadblocks rather than just pointing me at documentation. Review collected by and hosted on G2.com.

Some of the more advanced configuration wasn't self explanatory, and the documentation didn't always cover the "why" behind certain settings. I ended up troubleshooting through a mix of Skilljar's support team and other resources rather than being able to figure it out from the platform alone. Review collected by and hosted on G2.com.

What seems strongest about Skilljar by Gainsight is that it gives the team a more scalable learning platform that can support structured customer education, certifications, session activity, and path progress while also feeding that information into broader CX systems. The direction also seems aligned with how our teams are thinking about it overall: not as a standalone training tool, but as part of a more unified onboarding and engagement motion across Gainsight, Skilljar, and community. That makes it valuable beyond just course delivery because it can help connect learning activity to customer journeys, follow-up, and account visibility in a more operational way. Review collected by and hosted on G2.com.

The biggest downside seems to be implementation and integration complexity rather than the learning use case itself. There were blockers around SSO, creative and UI work, unsupported features like learning-type tags, and follow-on dependencies across Salesforce, Gainsight, and reporting. There were also real migration and data-quality issues called out during launch, including a migration mishap affecting a large number of records and historical learner data not fully pulling into downstream systems. So the caution point is that the platform can be powerful, but its value depends a lot on the surrounding data flows and integrations working reliably. Review collected by and hosted on G2.com.