--- title: Skilljar by Gainsight Reviews meta_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 405 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 405 scale: '5' date_modified: '2026-08-04' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Skilljar by Gainsight Reviews **Vendor:** Gainsight Inc. **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 405 ## About Skilljar by Gainsight Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. ## Skilljar by Gainsight Pros & Cons **What users like:** - Users love the **intuitive platform** of Skilljar by Gainsight, enhancing ease of building and managing training programs. (5 reviews) - Users highlight the **great customer support** from Skilljar, enhancing their learning and overall experience with the platform. (4 reviews) - Users highly value the **comprehensive features** of Skilljar, enhancing training efficiency and improving learner engagement significantly. (3 reviews) - Users value the **helpful customer support** from Skilljar, enhancing their experience and ensuring smooth implementation. (3 reviews) - Users value the **seamless integration** with systems like Salesforce, enhancing CRM functionality and tracking learner progress effortlessly. (3 reviews) - Intuitive (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Content Quality (2 reviews) - Customizability (2 reviews) **What users dislike:** - Users find Skilljar's **reporting capabilities inadequate** , often needing data exports for deeper insights and customization challenges. (3 reviews) - Users find the **reporting capabilities of Skilljar limited** , often requiring data exports for deeper insights and customization. (3 reviews) - Users find the **time-consuming processes** in Skilljar frustrating, especially with quiz management and reporting features. (3 reviews) - Users find the **quiz management cumbersome** , requiring separate windows for question banks, which detracts from efficiency. (2 reviews) - Users experience **limited customization** options in Skilljar, requiring technical skills for deeper modifications and design adjustments. (2 reviews) - Users find the **reporting capabilities limited** , needing to export data for deeper insights, which is inconvenient. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - Cumbersome Interface (1 reviews) - Dashboard Issues (1 reviews) ## Skilljar by Gainsight Reviews ### 1. It was productive **Rating:** 5.0/5.0 stars **Reviewed by:** Emma S. | Sales Specialist, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Skilljar by Gainsight?** their lessons are relevant to todays needs **What do you dislike about Skilljar by Gainsight?** I need customer service direct line to talk to real people **What problems is Skilljar by Gainsight solving and how is that benefiting you?** To gain more experience in my job. ### 2. Smoothest Onboarding and best continued support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Skilljar by Gainsight?** Coming from Learndash/WordPress, this was extremely user-friendly, and our team was able to navigate the setup with ease. The support from both our CSM and onboarding specialist was unmatched. We could not have done it with either of them, and they were both extremely responsive every step of the way. **What do you dislike about Skilljar by Gainsight?** There were a couple of small things that we had to work through. It ended up being things we had to change in our process, as with implementing any new system. Also, we were assured that some things are on the roadmap. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight CE is solving many things for our team and company. Being able to easily update content, creating a certification program, and providing internal training by utilizing current resources are some of the many things it is solving for our team. ### 3. Excellent team, and great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Skilljar by Gainsight?** The Gainsight Customer Education team is fantastic. I feel confident they can help me meet my goals, and support is very quick. The product itself is easy to use. We were looking for an LMS with an excellent end-user experience and CE allowed us to create the custom feel we wanted. The admin side is intuitive and easy to use. The out-of-the-box course editor is pretty good and it's easy to integrate SCORM files and courses from other authoring tools. Reports are okay. If you're more technical, the API is well-documented and it's easy to use it to pull custom reports. The feature set is always growing; our account team listens well and incorporates our feedback into the product roadmap. The solutions team has helped us do some pretty custom stuff including integrating with other systems for our certification program and we're very happy with the result. **What do you dislike about Skilljar by Gainsight?** Right now you can create custom learner and course features, but can only report on them via the API. The course editor is pretty good, but knowledge of HTML is handy if you want do something like color block sections or custom layouts (or you can use another authoring tool for this). **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight CE allows our customers to access self-serve, self-paced training materials and quickly skill up on our software. ### 4. CE is very intuitive and easy to create content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Skilljar by Gainsight?** The onboarding process was very easy. Starting from scratch we were able to work with the implementation team to help create courses and learning paths suited for our customers. The creation process was very easy and we could create many courses rather quickly. For the end user, the design and flow of the courses is staraight forward. **What do you dislike about Skilljar by Gainsight?** It can take a while sorting throught he reports to get what you are looking for. The groups feature is a llittle clunky and can be improved. It is hard to distinguh compled and in progress courses from the dashboard for the end user. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** CE is helping us to train our end users on how to use our software and we are able to direct our customers to CE for their learning instead of needing to have indivual calls. It has also helped our customers with their internal new employee onboarding. We also would have customers that would not know the moduels and things that we offer and with CE is is easy for them to find and learn about the different products available. ### 5. Great experience during Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Skilljar by Gainsight?** My experience with my Implementation Manager Logan couldn't be better. He was readily available whenever I needed help and offered super useful tips and guidance throughout the process. Having this kind of dedicated support made the transition to Skilljar easy. **What do you dislike about Skilljar by Gainsight?** Creating courses is easy but getting the website to look the way you want less so. At the end of the day, it's not a complete content CMS. You'll be fine as long as you have the ability to code or have resources to help you. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Educating our customers, partners, employees. ### 6. Meat of the class was useful, waiting for the support files annoying **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Skilljar by Gainsight?** Ease of Use and Features, Integration and Implementation works **What do you dislike about Skilljar by Gainsight?** making participants either buy more product or wait well past the scheduled ‘class duration’ **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Use of complex software features ### 7. Our experience with Gainsight CE "Northpass" has been outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar B. | Courier Strategy & Operations Lead, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Skilljar by Gainsight?** The support we receive from our Customer Success Manager, Courtney, and our Implementation Manager, Patrycja, has been incredible. They are always there to address any question we may have, making our journey very seamless. Northpass has done a great job in creating an easy to use and manage LMS. The interface is very user friendly, reducing the learning curve for any administrators. The functionality and navigation are easy for anyone to set-up the content and get them live in no time. Northpass has all the analytical tools that we needed, but I wish there were options to create more customized reports. The mobile-friendly academy that is easy to navigate, has become an integral part of our daily courier onboarding flow. It is trully the easiest way to train the community. Finally, the pricing structure is predictable and easy to understand, unlike competitors, where's pricing fluctuates based on learners active. **What do you dislike about Skilljar by Gainsight?** The only thing that we had a bit of trouble with was the lack of sandbox testing mode for the APIs. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass has addressed and resolved challenges we had within our courier onboarding process. The platform has brought improvements, resulting in huge benefits for our courier operations team. Before Northpass, the process was very manual, requiring lots of time and effort. With the implementation of Northpass we have freed-up more than 3 hours daily from our team. This helped the team focus on more strategic and value-added work. The courses are now available on demand, allowing couriers to access them on their own time. This has led to a reduction of over 60% in onboarding times. ### 8. Above and Beyond Support and Migration **Rating:** 4.5/5.0 stars **Reviewed by:** Gary W. | Instructional Designer / Video & ELearning Content Developer / LMS Expert, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Skilljar by Gainsight?** The ease of setup, migration from our old LMS vendor and most importantly, learner experence and outreach. **What do you dislike about Skilljar by Gainsight?** Some customizable reporting features, The ability to mark one or more learners complete in a course in one shot, having more than one "enrollment" form for different audiences instead of having a custom one built that needs to serve all audiences. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are able to reach a much larger audience at a much lower cost than we could previously with our previous LMS vendor. By training this extended audience it enables them to be better educated on our platform and therefore recommends our platform to the state, which it turs re-sign another annual contract with our company keeping returning revenue. ### 9. Customer Education simplified! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Skilljar by Gainsight?** Gainsight Customer Education is highly user-friendly and intuitive to navigate. I love that I could configure and populate an entire learning management system (LMS) simply by learning by doing. The support team is fantastic and will help you immediately with any questions. The LMS is highly flexible and can be customized to fit your needs. **What do you dislike about Skilljar by Gainsight?** I would appreciate some more built-in independence when it comes to certain functionalities, such as user management (e.g., license expiry automation) or video captions (e.g., language flexibility and upload). **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight Customer Education is a dedicated learning management system (LMS) for customers with integrated analytics and integrations, which helps us focus on the mission at hand: providing a first-in-class customer support experience. ### 10. Timesaver for onboardings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Skilljar by Gainsight?** Gainsight CE is mainly used for customer onboarding, and has helped us save time. This enabled our CSMs to take a more strategic approach and share best practices. Courses and learning paths are easy to set up. **What do you dislike about Skilljar by Gainsight?** The addition of learners into groups is a bit of a tedious process, which can have ripple effects unto accurate reporting. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our first objective with aquiring Gainsight CE was to shorten the customer onboarding time and guarantee a linear process. We have seen an effective decrease in onboarding weeks, and enable our users to gain product knowledge quicker. ### 11. Working with Gainsight/Northpass **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyenne C. | Supervisor of Training and Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Skilljar by Gainsight?** The people! Our CSM was responsive and connected us with all the right players to get the work done. **What do you dislike about Skilljar by Gainsight?** I had high hopes for reports, but maybe we have a unique use case that's hard to meet. However, the team made us some fantastic custom reports that hit the mark. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We use gainsight for our customer support team's LMS. We're able to load up content, make adjustments, and assign things out as needed. We use the data to track performance. ### 12. User friendly Learning Management System and responsive support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Skilljar by Gainsight?** Gainsight Customer Education provides a user friendly LMS experience with the freedom to create and scale learning programs the way we want. Ultra-fast authoring and intelligent administration, along with integrated learning experiences. Plus, responsive support. The ability to build on-demand training and use the content as needed i.e., internal training for employees, onboarding, etc. Also, the ability to create specific courses that tailor to specific roles and groups is helpful. I also appreciate the integration features such as, hubspot, iorad, etc. **What do you dislike about Skilljar by Gainsight?** Live Training Events is an aspect platform that I would like to see enhancements made, specifcially with increased adminstrator customization abilities. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Guided and automated onboarding Just-in-time training Role-specific training SSO and integration with our internal platform ### 13. using to do trainings and knowledge assessments **Rating:** 4.5/5.0 stars **Reviewed by:** Annie L. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Skilljar by Gainsight?** I think Skilljar is a great tool for companies. i use it a couple of times a week to learn about our product and its great that you can see your progress easily and it very clear and easy to navigate. **What do you dislike about Skilljar by Gainsight?** dont have anything negative about it as of now **What problems is Skilljar by Gainsight solving and how is that benefiting you?** helping me understand the product and helping me to do my job better. showing me mandatory trainings that i need to do, sales techniques, wellbeing courses etc ### 14. Versatile learning management platform with all the insights you'll need! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Skilljar by Gainsight?** Our team finds the insights in Northpass extremely beneficial for our tracking and monitoring of our program success metrics. We also make great use of the communication tools to have automated nudge reminder emails sent to participants enrolled in courses. We find designing courses and learning paths to be very intuitive in Northpass and with more practice, it becomes second nature. We also make use of the Hubspot integration to create custom properties for our broader email marketing campaigns. Our CS contact is also very supportive. **What do you dislike about Skilljar by Gainsight?** Design or web layout modifications require approval and can take a lengthy period of time to take affect. This impacts the user experience and what they are engaging with.It is difficult to get changes made in a timely manner. We have also had issues in our courses with assignment glitches and using the video milestone feature, which we have had to stop using all together. Our Hubspot integration was also not syncing properly for some time, which took weeks to remediate. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It helps us provide self-paced training opportunities for customers to learn more about our products by completing courses and learning paths. ### 15. Great supportive team that helps on quick notice **Rating:** 4.5/5.0 stars **Reviewed by:** Fairuz H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Skilljar by Gainsight?** Nergis and the entire team is super supportive. We had some issues getting onto the platform and getting it live but always appreciate how active and communicative they are to helping us resolve our issues. **What do you dislike about Skilljar by Gainsight?** We have to upload our own templates for classes. In comparison other platforms had templates that could be preloaded in. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is used for onboarding our Helpers and Hands to get them ready for the platform and getting more deliveries. It is a good quality screening tool. ### 16. Best user experience for any online academy **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew L. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Skilljar by Gainsight?** The ease of use for implementing reduced the amount of resources we had to allocate to this project. This platform is used daily by our end users and well as our internal employees. During implementation any time we needed support or hit a roadblock the Skilljar team was there to help us overcome it. Their new AI features will make content creation much easier and I really love their integration with our CRM. **What do you dislike about Skilljar by Gainsight?** Less features for internal enablement use cases, though good enough if you're looking for a single platform for both internal and external. Would love to see features that allow us to assign reviewers as part of assignments/courses. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Platform consolidation, cost reduction, ease of use for customers and employees ### 17. From zero to 100 in next to no time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Skilljar by Gainsight?** Gainsight Customer Education took us from the kernal of idea to a professional academy style training resource in a few short months. Our content creators can easily work up courses and exams without the need for programming skills and code. **What do you dislike about Skilljar by Gainsight?** We come across bugs from time to time, but to Gainsight's credit they have addressed some already. A direct e-commerce facility is a gap, it would be great if they addressed this at some point soon. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The need to create professional quality customer education resources without the need for programming or coding skills ### 18. Easy to use platform with great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal N. | Product Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Skilljar by Gainsight?** I recently started using Skilljar and I am blown away by how easy it is to use! The platform is incredibly user-friendly and intuitive, making it a breeze to navigate and customize. If don't have much experience with HTML or CSS, no worries! Skilljar provides pre-made code snippets that you can easily plug in to customize your platform. But what really sets Skilljar apart is their amazing customer service. Whenever I've had a question or issue, their support team has been quick to respond and incredibly helpful. It's clear that they truly care about their customers and are dedicated to providing the best possible experience. Overall, I highly recommend Skilljar to anyone looking for a powerful, easy-to-use LMS with top-notch customer support. **What do you dislike about Skilljar by Gainsight?** I recently used Skilljar and while I found it to be a useful platform for e-learning, I was disappointed with the lack of SCORM analytics. Specifically, I wish there was more visibility into user interaction within each SCORM file. With more analytics, I believe Skilljar would be even more valuable for tracking learner progress and improving course content. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar Customer Education Platform is helping us improve completion rates by providing a user-friendly and engaging learning experience. This platform solves several problems related to customer education, such as difficulty in tracking progress, lack of engagement, and limited course accessibility. With Skilljar, we can easily monitor our learners' progress, create interactive content, and offer flexible course options that cater to different learning styles. By using this platform, we have seen a significant increase in completion rates. Overall, Skilljar has been a valuable tool for us in delivering effective and efficient customer education. ### 19. Skilljar's Platform Continues to Drive Success For Our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Jerod H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Skilljar by Gainsight?** I like how intuitive it was to figure out. There is a bevvy of documentation for just about everything you could think of. For the concepts that are a bit more confusing, the support staff has been very attentive to our company needs. I use the platform very frequently and have become very familiar with the many features that are offered. I also want to point out that it was very easy to integrate our own services, such as single sign on, to create a seamless user experience. Implementation of our own CSS was very easy as well. **What do you dislike about Skilljar by Gainsight?** The main thing I didn't like, from a developers perspective, was that there isn't much documentation on each individual page you may encounter when implementing your CSS and styling rules. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Yeah so we are a small company and we rely heavily on sales from customer education. With a team of five developers and 4 web applications (including our Skilljar LMS), we found Skilljar empowered us to do much more with a lot less resources. We use the platform to host course materials, manage student enrollments, track and monitor purchases, and the monetization of our courses. ### 20. Best in class product and people! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Skilljar by Gainsight?** From our first interaction with Gainsight CE, we were instantly impressed and hooked. The Gainsight team is top notch and is knowledgeable, professional, and easy to work with. The product is a dream to work with and has all we need plus things we didn't know we needed. **What do you dislike about Skilljar by Gainsight?** I think providing honest, constructive feedback is important. I've thought about this a lot and I cannot think of one dislike thus far with Gainsight CE! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We were looking for a new LMS that had the ability to integrate with HubSpot. Gainsight CE not only checks this box, but has so many other features and benefits that we hadn't even thought of. ### 21. Excellent tool to build Customer & Partner education initiatives **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Skilljar by Gainsight?** - intuitve UI/UX - great API docs - super easy to integrate with **What do you dislike about Skilljar by Gainsight?** The only knock is that when our customers & partners complete a certification, the certificate they earn doesn't populate into the automatic LinkedIn post because LinkedIn doesn't support PDF files in posts - perhaps this is more of a knock on LinkedIn :-) **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Educating our internal employees, partners, and customers. We have tons of great content and certification programs. Skilljar - in conjunction with our software - enables our customers and partners to really master their BillingPlaform skills. Users are guided through step-by-step instructions in Skilljar to build out use cases in our software; when users finish the module, they verify their work via a widget within our software which runs checks; when successfully completed, our software calls out into Skilljar to unlock subsequent modules. Skilljar was super easy to integrate with. ### 22. Northpass is easy to use and intuitive and the support team is incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Skilljar by Gainsight?** I love the media upload and being able to replace the documents . THe customisation is great as well. **What do you dislike about Skilljar by Gainsight?** I wish we could like events a bit better to out look calendars, I also wish that we could search for Media files when looking to upload scorm files in courses. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is giving us analytics, along with a user friendly system which is enhancing self led learning. ### 23. It's been a pleasure working with the Gainsight team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Skilljar by Gainsight?** Gainsight have a responsive team who have taken care of our needs right from the outset. They've worked closely with us to understand the solution we want to deliver and have helped us achieve our goal. **What do you dislike about Skilljar by Gainsight?** Initially it was the inability to reach individual learners to remind them of outstanding course activities, but we worked with the Gainsight dev team who delivered a solution that remedied this. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The ability to offer a blended learning solution is key to the success of our global education program. The Gainsight LMS allows us to deliver our courses and educational assets to students all around the globe. ### 24. Skilljar as a great partner to develop our education program **Rating:** 4.5/5.0 stars **Reviewed by:** Margaux B. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Skilljar by Gainsight?** I joined the implementation process a bit later but was welcomed by a passionate and skilled implementation manager. Their customer onboarding experience is on point and I felt like they were truly partnering with me to make the launch of our LMS successful. **What do you dislike about Skilljar by Gainsight?** There are some improvements they can make to the admin experience: Creating lessons and courses has been easy but managing the publishing has been tricky at time. They do not yet support the scheduling to publish courses in the future which would be handy. Lastly, the data isn't that intuitive to consume and action on. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar allows us to scale our customer education so our teams can focus on value adding activities. ### 25. Great product, great company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Skilljar by Gainsight?** The platform is extermely intuitive. From a platform perspective, namely utilizing the platform itself to meet our business outcomes, it was easy and seamless to use. The integrations take some work, but they are comprehensive and well worth the time. The team we work with is (and the team we worked with during implementation was) extremely professional, knowledgeable, and helpful. **What do you dislike about Skilljar by Gainsight?** Nothing really. The integrations that we required for launch required slightly more work than we anticipated, but, overall, it's been a great experience so far. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The main problem Skilljar Customer Education Platform is solving for us is the ability to gain insights and collect data on how customers and team members are engaging with our learning content. It is also assisting us in creating efficiencies in our content creation processes. ### 26. Northpass - changing the game for hiring gig workers! **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan E. | Compliance Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Skilljar by Gainsight?** Northpass can easily be implemented into other systems to create video trainings/quizzes. Quickly see analytics to make improvements to these courses. **What do you dislike about Skilljar by Gainsight?** We had a hiccup with users getting stuck but has been fixed and working great! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is able to reach our users more efficiently and in their own time. We can also keep our brand messaging consistent from user to user. ### 27. Customer service has been on point with the Gainsight Customer Education team!! **Rating:** 5.0/5.0 stars **Reviewed by:** Reesa A. | Customer Engagement/ Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Skilljar by Gainsight?** All of the Gainsight Customer Education has been extremely helpful when we have met online and through email. Their attention to detail and ensuring we receive the attention that we need in a timely manner! **What do you dislike about Skilljar by Gainsight?** There is nothing I disliked with Gainsight Customer Education. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are able to provide a certification process for the administrators and agents that use Incident IQ software. ### 28. Gainsight Is wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Skilljar by Gainsight?** Gainsigh Customer Education provides wonderful design options and tons of insightful analytics into the LMS platform allowing us to truly customize the user experience.. **What do you dislike about Skilljar by Gainsight?** What I desire most from Gainsight Customer Education is the ability to auto-create groups based on various contact objects read from the salesforce integration **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Gainsight Customer Education Allows us to offer self-paced, self-service content and courses to out users while still allowing us to provide live-trainings for users who want more of an interactive environment ### 29. Great platform for customer learning **Rating:** 4.5/5.0 stars **Reviewed by:** Marie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Skilljar by Gainsight?** I find the most helpful aspect of Skilljar is the ease of use. Creating engaging lessons that can be broken down into chunks of content is key for adult learning. I also appreciate the ability to create small assessments that can be embedded through each couurse. Sending out course links to our customers is easy. **What do you dislike about Skilljar by Gainsight?** I wish that Skilljar had scorm capabilities built into the platform. My company doesn't hae the resources to purchase an additional platform, but having the ability to do that right in skiljar would be an option that my company would consider purchasing. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is allowing us to create and deliver learning experiences for our customers. We can easily clone master courses that we can then deliver to hundreds of school districts throughout the US. ### 30. Solid implementation for an easy-to-use but powerful customer-facing LMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Skilljar by Gainsight?** Skilljar understands customer education and has built an LMS designed for it. Their platform is easy to use. We had a smooth implementation process. We ran into some issues with smaller implementation pieces, but they were resolved via support. We did have one larger problem with native integration, but most of the problems originated in a third-party system, not Skilljar itself. Skilljar responded promptly and professionally to any issues that came up. **What do you dislike about Skilljar by Gainsight?** We ran into a few issues with smaller implementation pieces, which were resolved via support. The specific knowledge base articles on those issues were missing some key information. So, they did get resolved, but took a little longer because the articles were inaccurate. We did have one larger problem with native integration, but most of the problems originated in a third-party system, not Skilljar itself. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It allows us to onboard new users and let existing users level up their skills. The platform makes creating and updating content easy, and the default experience for our end-users is good. They can easily navigate and find content to continue learning. The platform provides detailed metrics we can use to improve our content and can integrate with the systems we use for our certification program. ### 31. Exceptional Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Skilljar by Gainsight?** The upside of Northpass (and honestly, one of the reasons we choose them) is that they had the ability for us to look to the future. With Northpass we will be able to include all employees as well as eventually some external partners. Additionally, working with our Customer Success Manager has been very helpful. Our timeline for implementation and launch was not what they normally would have experienced however, she was very patient and understanding with us. She has always been able to provide additional support and answer any questions we might have (even if we asked it multiple times). **What do you dislike about Skilljar by Gainsight?** The only thing I could say that I disliked about Northpass had to do with its setup/ ability to upload external courses. We ran into a couple of issues where the file formats were not compatible. Had we known this prior to signing the contracts we might have gone with another content provider. Although this was a very large hiccup our team at Northpass helped us edit the file names and upload almost 3000 courses into our Academy. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass offers our employees a valuable resource. We hope to see more managers create learning paths for their departments to help with overall employee growth and of course retention. ### 32. Easy to use and easier to maintain and scale! **Rating:** 4.5/5.0 stars **Reviewed by:** ★ Rupal N. | Executive Committee Member, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Skilljar by Gainsight?** - Ease of use, user friendly, and inutituve - Quick time to set up - Scalable - Easy Interations - Abilty to personalize - Our CSM (Nergis) **What do you dislike about Skilljar by Gainsight?** - The Reporting functionaliity could be more robust. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Scalability, Modularized and Personalized training was needed for our end users that we could launch in a short period of time. ### 33. Great company to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Troy T. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Skilljar by Gainsight?** It is a solid platform creating and providing educational content in whatever capacity you may need. My account representative is always upbeat, helpful, and willing to provide as much support as needed. The platform is easy to use and their implementation team was fast and effective. **What do you dislike about Skilljar by Gainsight?** I can't think of anything at the moment. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It allows us to provide an educational platform we use to educate our clients. The interface is clean, intuitive to users and easy to navigate. ### 34. Helpful program! **Rating:** 4.0/5.0 stars **Reviewed by:** Farwa A. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Skilljar by Gainsight?** Northpass makes bringing content to our clients/applicants much easier. It is user-friendly. Program offers wonderful analytics and power to the administrators to tailor the courses to their preferences. **What do you dislike about Skilljar by Gainsight?** Sometimes there are software glitches, but customer support and the team is very helpful! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Bringing content to our applicants in a user friendly way! ### 35. Northpass is a Solid Choice! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Skilljar by Gainsight?** Our Northpass Academy is easy to navigate from both an administrative and user perspective. What makes it even better are the team members, Nergis Tepeli, Marta Zagdanska, and Brian Bastante that we have consistenly worked with. Nergis has been extremely helpful and communicative as it relates to all of the questions and updates we've requested. The partnership that Northpass provides AgencyBloc is impeccable as they listen and evolve the product based off of recommendations. **What do you dislike about Skilljar by Gainsight?** The amount of customization is concerning. My fear is having too much customizations could lead to repercussions down the road. We do not want it so customized, we can't turn back or implement new features or functionality. The filtering in the product could be better, but we are well on our way to make that happen with Nergis' help! Also, additional customization takes away from our ability to make changes and updates as necessary. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It allows clients to access the training video content when they need it. ### 36. Okay product, but disappointing support when you need it **Rating:** 1.5/5.0 stars **Reviewed by:** Jonathan 🗒 S. | Enterprise Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Skilljar by Gainsight?** It's useful to have a variety of integrations and there's lots of useful resources like their developer center that allows you to add customizations to your site to give it enhanced features and atyle **What do you dislike about Skilljar by Gainsight?** The support team has been lacking. While the support resources are good in their help center and university, the actual support team has been disappointing on more than one occasion. It seems often the first instinct is to use a knowledge base article and to not ask clarifying questions or provide actionable testing steps; reactive over proactive. This results in delays in service, response, and resolution that may cost your business time and students. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It's used to host the online university that sets up our new users and provides additional courses to specialize knowledge in other areas. It's been helpful to scaling education efforts across customers when it works as expected **Official Response from Jen Raphael:** > Hi Jonathan - Thank you so much for your feedback. We do our best to meet and exceed the expectations of our customers and we apologize if we fell short for you. I have reached out to our support team and it sounds like they have provided you with everything you need. Please reach out to me if you still need anything resolved or need support in any way. We care about our customers and want to make sure you are taken care of! Once again, our apologies for not getting you the support you needed. We will ensure we do better by you in the future. Thanks for being the best part of Skilljar. ### 37. Finally, an LMS that makes learning simple, accessible, and easy to manage! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Skilljar by Gainsight?** Having implemented a number of learning platforms in the past, it was truly refreshing to work with Northpass, a company and product in relative infancy. This means that they've been able to take a fresh look at how to make online learning simple yet engaging, that they take time to listen to their customers as they build out their roadmap, and they are not bound by archaic and ugly technologies that are difficut to evolve with the times. With Northpass, I was able to realize the academy that we needed, without comprimise. We were able to look forward to what we wanted to deliver not just over the coming months, but the coming years - and we we able to build that prior to our launch. Northpass may lack some of the administrative depth of the full-suite HR systems, but all of this is achievable through thier APIs, if you need it. Instead, Northpass allows you to put learning into the hands of those who need it, fast. The simplicity of the platform out of the box is its strength, and it's adaptability is its superpower. The last thing your learners need is to have to learn your platform as well as your content - we've only recieved positive feedback from our learners about the platform. Northpass is intutitive and through the liquid templates allows you to directly edit your pages and your static content. It;s pricing structure is a breathe of fresh air in an industry designed to cost you more $$ the more successful your programs are. This is fine if you're monetizing education, but it's hard getting executive sponsorship when your response to being quizzed on costs is that you can't give a definitive answer - it's very rare that you ever know exactly how many users or active users you'll end up having. The implementation team delivered to our specifications, and their support team is responsive and take the time to explain when needed. Our dedicated CSM is awesome - always on hand if we need her, and is an advocates for our needs back into the business. Keep it up Northpass! **What do you dislike about Skilljar by Gainsight?** Things can occasionally feel a bit scrappy, but that's expected from a young company. The oproduct lacks a lot of bonus features that other vendors offer, but as the product grows I expect these to be even better from Northpass, who aren't dealing with pushing updates out on an older platform - or worse still, having to aquire them in to make end-user experiences disjointed. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Onboarding, customer education, internal education ### 38. Extremely smooth experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Marni S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Skilljar by Gainsight?** I love the Token Based SSO and how seamless it is for our end users to login to our academy. We came from a previous LMS that didn't offer this, making it a poor user experience, so we are extremely thankful that Skilljar was able to support us on this front. **What do you dislike about Skilljar by Gainsight?** Haven't experienced anything that I dislike yet! We are freshly out of Implementation. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Providing our customers who are newly implementing our product, with a self service academy that allows them to consume courses on their time. We will also be utilizing federated search within ZenDesk, which will allow our customers to sdearch for a particular topic, and LMS coures relevant to their search will populate, which will hopefully cut down support response time or the need for a customer to even talk to our support team, because they have found the answer so quickly. ### 39. Good platform for customer education **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Skilljar by Gainsight?** It's been a great tool to create courses to support customer education. Course design has been simple to learn and easy to replicate across courses. Their support team is responsive to communication and work with you to problem solve when questions arise. **What do you dislike about Skilljar by Gainsight?** In the way in which we are using the platform, when updates to courses need to be made it requires a great deal of effort. It's also not as seamless to integrate data into other platforms as we would like. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is solving the problem of offering asynchronous professional learning is a way that is easily replicable across our clients while giving us the data and insights district leaders are looking for. ### 40. Standalone Learning Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Skilljar by Gainsight?** It's relatively simple to use and learn it's administrative functions. It can do most things that you would find in a LMS and can also help you create content. Their customer support and account management is top-notch. It can face internally and externally for both sets of clients. **What do you dislike about Skilljar by Gainsight?** They're still working out some of the functions but are always open to improvement ideas. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It houses our training and records learning in a simple, easy to use platform. We can easily see who has completed eLearnings and instructor-led training. We can use the platform to build and deliver training which is nice. ### 41. Taking an online training course has never been this fun. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian Nico M. | Customer care specialist, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Skilljar by Gainsight?** What I love most about Northpass is how video is integrated directly into the slide; we could play it there. Unlike with other platforms I tried before, whenever there is a video to play, it pops up another page, and sometimes access is restricted, and it causes a lot of delays. I somehow liked that there is a prerequisite course before I can take another one. This ensures that I have proper knowledge before taking a class. **What do you dislike about Skilljar by Gainsight?** Everything about the platform is great! My feedback is maybe not for Northpass but for the administrator. I would love it if the data or information were updated. This way, we know what is the latest trend. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It helps us learn on our own but still in a fun interactive way. This is realized by inserting videos within the slides prepared in advance. The trainer does not need to be constantly talking. After each course, we go through more examples and some questions. ### 42. Best training platform I've ever use **Rating:** 5.0/5.0 stars **Reviewed by:** Diana S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Skilljar by Gainsight?** I like how Northpass keeps us calibrated. This tool helps us provide more excellent knowledge by giving us the best quality tool for training reference within our organization. I also like how creative the creator can be when building the training for our company. Northpass also gives us the time it will take for us to finish one module. **What do you dislike about Skilljar by Gainsight?** The thing I don't like about Norhpass is its gap and glitch in some modules. There are modules where the audio and video cannot be played; only the creator can access the audio. I also suggest giving us the option within the Northpass itself to zoom the content on the app. As per my experience, I don't have the opportunity to zoom the attached file with the slide; the only zoom option I have is within the computer's zooming option, which makes the page bold all at once. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass helps our organization relay all the necessary details and gives us the most efficient time to train upskilled employees. Northpass is very helpful, especially with the self-thought type of people, as they have time to study the module silently. ### 43. Excellent experience from implementation to launch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Skilljar by Gainsight?** We migrated from another LMS to Skilljar. The Implementation team made the entire migration process very simple and straightforward. Within a few days, our entire team was proficient using Skilljar - the dashboard is clean and intuitive. The Skilljar Academy provided all of the training we needed to get started. We received great support throughout the entire implementation process, and good advice to steer us in the right direction with our new customer education site. Now that we are live, we've received very positive feedback from our learners. They report that the interface is clean and easy to navigate, content is easy to find, and they are very happy with the new experience. **What do you dislike about Skilljar by Gainsight?** Skilljar is designed primarily as a customer education platform, but we use it for both customer education and internal training. There are a few limitations when it comes to managing internal training. Our previous LMS supported the use of due dates, reporting on overdue training, and manager notifications. We have found workarounds for each of these gaps, but it would be nice to see a self-serve reporting option, where we could tailor our own reports or analytics. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar makes a great first impression with our customers, improving customer experience and satisfaction with training. It also enables greater scalability for us, supporting self-serve account creation and management for our customers. It has reduced our internal administration for content and user management by more than 75%, and enabled us to focus on content development instead. ### 44. Excellent customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Ellen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Skilljar by Gainsight?** Excellent customer service from our rep, Nergis Tepeli. We meet regularly to talk about how best to use Northpass for our real estate university. She's responsive to our needs and very easy to work with. We've been able to ask for and get custom solutions, one in particular that will be great for other Northpass customers: linked, pop-up glossary. **What do you dislike about Skilljar by Gainsight?** Northpass isn't able to perform the way we want/need in a few situations. For example, I want to be able to replicate a learner's exact experience by accessing their account on the back end as an administrative impersonator, but that's not available in Northpass. Also, Northpass is not intuitive to use. I have to poke around to find what I'm looking for (reports, specific data, etc.), which is inefficient and frustrating. Fortunately, we have Nergis to ask, but I'd rather the UI work better. Also, Northpass needs more options for learner interactions. For example, hot spots would be awesome. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are an education company, so Northpass as an LMS is the at the heart of what we do. ### 45. Great Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Skilljar by Gainsight?** I'm new to Skilljar and the platform has a ton integrations that can help with making learning much more engaging. I love the idea of being able to integrate in hands-on lab and integrations. We are starting with low-statkes certification but there are integrations for high-stake when we get there which is fantastic for us when decide to scale later. **What do you dislike about Skilljar by Gainsight?** Out of the box it is pretty underwhelming but the integrations and customizeablitly is where it helps out **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We're building out a Certification program and seeing that Skilljar has a bunch of integrations is super helpful ### 46. Skilljar Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Brian O. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Skilljar by Gainsight?** Skilljar has been great with the customization of branding and messaging, more robust analytics than our previous platform, we've been able to build out SSO and love the opportunity to monetize in the future. **What do you dislike about Skilljar by Gainsight?** Majority of the reports are stock and cannot be manipulated, aside from drilling down into specific date ranges and group or domain analytics. I'd love to be able to add/remove columns in-app. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is helping solve the problem of delivering a more robust set of self-paced training offerings so that our onboarding team can focus more on the technical aspects of customer implementations, and our CSMs can partner with clients on strategy, rather than doing ad hoc training. ### 47. Skilljar made my work life easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Emelina A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Skilljar by Gainsight?** Since switching to Skilljar, we have received great feedback about the user experience. The ability to customize each domain's look and feel is excellent. It allows us to give employees, customers and partners a personalized experience based on the business relationship. Skilljar has made it easier for students to navigate the training offerings and, in turn, has lowered the number of support tickets students open when it comes to navigating, registering and completing training. Regarding creating and publishing courses, plans and paths are very easy to learn and understand. Having the many setting options allows us to create one course for all domains while still allowing us to have a specific setting for each domain! This is a great time saver for those courses we need to publish in all our domains! I also LOVE the training credit option! Using the promo codes did not work very smoothly for our business, no fault of Skilljar, so when the training credits went live, it was like angels came from the skies above and blessed me with extra time in my day! This drastically cut down the number of support tickets regarding promo codes not working for their desired courses. These tickets are practically non-existent now! **What do you dislike about Skilljar by Gainsight?** I have found several pain points with the platform as an administrator. Reporting I have found that the lack of customized reporting has been the biggest issue for our Education and Training department. I would like to see the ability to customize my reports with any of the available data in Skilljar. I know this is in the works and should be an option soon. Student Event Cancellations In addition, I would love to see an option to opt-in to receiving student event cancellations. Occasionally, a student cancels their live event registration, and I have no idea until after I have invoiced them for the event. Avoiding unnecessary invoices would be fantastic! Removing Certifications Finally, we have had some issues with students obtaining certificates of completion they did not earn. I typically need to open a case to have the certificate removed; being able to do this myself would be great. Registration Deadlines We cannot lock registrations and often get students who can register after the event has started. Adding a registration deadline for all events would be very helpful. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar has allowed us to give our customers a great user experience that they did not have with our previous vendor. One of the most significant issues we had with our last vendor was the code validation which had to be done manually on our end and caused delays with registration confirmations and even with invoicing. This is no longer an issue with our business since Skilljar can quickly validate the promo codes and training credits with automated registration confirmations. Since switching to Skilljar, most of my daily tasks have become more manageable and less stressful! ### 48. A Fantastic LMS with Expert Support **Rating:** 5.0/5.0 stars **Reviewed by:** Susan G. | Senior Operations Manager - Customer Experience, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Skilljar by Gainsight?** Northpass is easy to use out of the box. So easy that when we set it up almost two years ago, it was done extremely quickly! After multiple admins added a proliferation of content, it was difficult to find what you needed, and the content was confusing and outdated. The team at Northpass was extremely helpful in supporting our refresh and worked very hard to keep the platform cleaner and the content more discoverable. Working with Nergis and Kaitlyn is a pleasure; they are both extremely knowledgeable and helpful. **What do you dislike about Skilljar by Gainsight?** I would like to see Northpass change a couple of things. Firstly, the organization of content around courses. Making adding content outwith a course easier would make the platform more comprehensive and more useable as a knowledge center and an LMS. Also, making the analytics more robust and ensuring statistics and usage rules can be set up to suit specific use cases would make the platform even better. The team at Northpass is working on some of these improvements on their existing road map already. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our primary use for Northpass is to host Client Education. It is a crucial user support system for our clients. We also use the platform to host internal training. As a global company, it is critical that we can share onboarding, compliance and development content with our talent. ### 49. Adequate LMS solution with exceptional service **Rating:** 3.5/5.0 stars **Reviewed by:** Jay L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Skilljar by Gainsight?** Fairly easy to create course content. Can publish the same course in multiple locations without duplication, easy to add new dashboard users **What do you dislike about Skilljar by Gainsight?** while course content creation is fairly easy, the experience publishing/organizing/creating navigation for the content is not intuitive. This is also true of many settings such as labeling, groups. Difficult to make bulk edits. Aesthetics of courses leaves much to be desired and could use some more templates or styling help so that courses look good out of the box. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The need for an internal training system that is repeatable, scalable, trackable, measurable. Before this system, all of our training was pretty tracked through spreadsheets ### 50. Easy to use and implement **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee D. | Enterprise Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Skilljar by Gainsight?** I have been using/administrating Northpass for our LMS for over 2 years. I have enjoyed being able to create the modules and continue to expand our knowledge base for our new clients. I appreciate the ease of use and documentation that supports how to get started. **What do you dislike about Skilljar by Gainsight?** I wish it integrated to Salesforce for free but I know all companies can't make integration easy or free just a wish not a complaint. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is enabling my customers to use our product. It provides a self-service, at-pace product for my clients to onboard and understand our product. It also helps us enable security across our internal teams. We leverage a couple of courses internally to practice security for our organization. ## Skilljar by Gainsight Discussions - [What does Northpass do?](https://www.g2.com/discussions/what-does-northpass-do) - 1 comment - [What is SchoolKeep?](https://www.g2.com/discussions/what-is-schoolkeep) - 1 comment - [View Skilljar by Gainsight pricing details and edition comparison](https://www.g2.com/products/skilljar-by-gainsight/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+16%3A10%3A31+-0500&secure%5Bsession_id%5D=d6da2ecc-c5c5-439d-97a1-2ddf36dd0d23&secure%5Btoken%5D=a84096b86dd2410045b04e649b6c62a4d2d8b2887300fac1f6491251c407bf6a&format=llm_user) ## Skilljar by Gainsight Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Skilljar by Gainsight Features **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine - Interactive Content - Course Management - Training Management - Assessment Management - Compliance Management **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Learning Paths/Tracks - Customizable Branding - SCORM Compliance - Multi-Language - Microlearning - Course Library - Reminders - Training Companies - Certification & Licensing - Gamification - Surveys & Feedback - Course Authoring - Synchronous Learning - Activity Monitoring - Training Administration - Learner Portal - AI Copilot - Social Learning - Mobile Learning - Course Tracking - User Onboarding - Progress Tracking - Employee Training - Asynchronous Learning **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation ## Top Skilljar by Gainsight Alternatives - [LearnUpon](https://www.g2.com/products/learnupon/reviews) - 4.5/5.0 (247 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (729 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (944 reviews)