--- title: Skilljar by Gainsight Reviews meta\_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 405 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 405 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Skilljar by Gainsight Reviews & Product Details Visit Website Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. * * * Product Website Skilljar by Gainsight Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Skilljar by Gainsight Community](https://www.g2.com/products/skilljar-by-gainsight/discuss) Languages Supported Czech, Danish, German, English, French, Irish, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Albanian, Swedish, Turkish, Ukrainian, Chinese (Traditional) Solution Type All-in-One Overview by Melanie Paddock Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/skilljar-by-gainsight/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Skilljar by Gainsight Integrations (2) What do users say about integrations? Verified by Skilljar by Gainsight [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews) Show More ![Christian Nico M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian Nico M.") CM Christian Nico M. Customer care specialist Outsourcing/Offshoring Mid-Market (51-1000 emp.) 6/14/2023 "Taking an online training course has never been this fun." 5/5 What do you like best about Skilljar by Gainsight? What I love most about Northpass is how video is integrated directly into the slide; we could play it there. Unlike with other platforms I tried before, whenever there is a video to play, it pops up another page, and sometimes access is restricted, and it causes a lot of delays. I somehow liked that there is a prerequisite course before I can take another one. This ensures that I have proper knowledge before taking a class. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? Everything about the platform is great! My feedback is maybe not for Northpass but for the administrator. I would love it if the data or information were updated. This way, we know what is the latest trend. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? It helps us learn on our own but still in a fun interactive way. This is realized by inserting videos within the slides prepared in advance. The trainer does not need to be constantly talking. After each course, we go through more examples and some questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Diana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana S.") DS Diana S. Mid-Market (51-1000 emp.) 6/12/2023 "Best training platform I've ever use" 5/5 What do you like best about Skilljar by Gainsight? I like how Northpass keeps us calibrated. This tool helps us provide more excellent knowledge by giving us the best quality tool for training reference within our organization. I also like how creative the creator can be when building the training for our company. Northpass also gives us the time it will take for us to finish one module. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? The thing I don't like about Norhpass is its gap and glitch in some modules. There are modules where the audio and video cannot be played; only the creator can access the audio. I also suggest giving us the option within the Northpass itself to zoom the content on the app. As per my experience, I don't have the opportunity to zoom the attached file with the slide; the only zoom option I have is within the computer's zooming option, which makes the page bold all at once. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? Northpass helps our organization relay all the necessary details and gives us the most efficient time to train upskilled employees. Northpass is very helpful, especially with the self-thought type of people, as they have time to study the module silently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/23/2023 "Excellent experience from implementation to launch" 5/5 What do you like best about Skilljar by Gainsight? We migrated from another LMS to Skilljar. The Implementation team made the entire migration process very simple and straightforward. Within a few days, our entire team was proficient using Skilljar - the dashboard is clean and intuitive. The Skilljar Academy provided all of the training we needed to get started. We received great support throughout the entire implementation process, and good advice to steer us in the right direction with our new customer education site. Now that we are live, we've received very positive feedback from our learners. They report that the interface is clean and easy to navigate, content is easy to find, and they are very happy with the new experience. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? Skilljar is designed primarily as a customer education platform, but we use it for both customer education and internal training. There are a few limitations when it comes to managing internal training. Our previous LMS supported the use of due dates, reporting on overdue training, and manager notifications. We have found workarounds for each of these gaps, but it would be nice to see a self-serve reporting option, where we could tailor our own reports or analytics. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? Skilljar makes a great first impression with our customers, improving customer experience and satisfaction with training. It also enables greater scalability for us, supporting self-serve account creation and management for our customers. It has reduced our internal administration for content and user management by more than 75%, and enabled us to focus on content development instead. Review collected by and hosted on G2.com. Show More 8/23/2024 Current UserValidated ReviewerSource: Organic EB Ellen B. Small-Business (50 or fewer emp.) 5/15/2023 "Excellent customer service" 4/5 What do you like best about Skilljar by Gainsight? Excellent customer service from our rep, Nergis Tepeli. We meet regularly to talk about how best to use Northpass for our real estate university. She's responsive to our needs and very easy to work with. We've been able to ask for and get custom solutions, one in particular that will be great for other Northpass customers: linked, pop-up glossary. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? Northpass isn't able to perform the way we want/need in a few situations. For example, I want to be able to replicate a learner's exact experience by accessing their account on the back end as an administrative impersonator, but that's not available in Northpass. Also, Northpass is not intuitive to use. I have to poke around to find what I'm looking for (reports, specific data, etc.), which is inefficient and frustrating. Fortunately, we have Nergis to ask, but I'd rather the UI work better. Also, Northpass needs more options for learner interactions. For example, hot spots would be awesome. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? We are an education company, so Northpass as an LMS is the at the heart of what we do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/6/2023 "Great Integrations" 5/5 What do you like best about Skilljar by Gainsight? I'm new to Skilljar and the platform has a ton integrations that can help with making learning much more engaging. I love the idea of being able to integrate in hands-on lab and integrations. We are starting with low-statkes certification but there are integrations for high-stake when we get there which is fantastic for us when decide to scale later. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? Out of the box it is pretty underwhelming but the integrations and customizeablitly is where it helps out Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? We're building out a Certification program and seeing that Skilljar has a bunch of integrations is super helpful Review collected by and hosted on G2.com. Show More 11/14/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian O.") BO Brian O. Mid-Market (51-1000 emp.) 7/17/2023 "Skilljar Implementation" 5/5 What do you like best about Skilljar by Gainsight? Skilljar has been great with the customization of branding and messaging, more robust analytics than our previous platform, we've been able to build out SSO and love the opportunity to monetize in the future. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? Majority of the reports are stock and cannot be manipulated, aside from drilling down into specific date ranges and group or domain analytics. I'd love to be able to add/remove columns in-app. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? Skilljar is helping solve the problem of delivering a more robust set of self-paced training offerings so that our onboarding team can focus more on the technical aspects of customer implementations, and our CSMs can partner with clients on strategy, rather than doing ad hoc training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EA Emelina A. Enterprise (\> 1000 emp.) 4/25/2023 "Skilljar made my work life easier!" 4/5 What do you like best about Skilljar by Gainsight? Since switching to Skilljar, we have received great feedback about the user experience. The ability to customize each domain's look and feel is excellent. It allows us to give employees, customers and partners a personalized experience based on the business relationship. Skilljar has made it easier for students to navigate the training offerings and, in turn, has lowered the number of support tickets students open when it comes to navigating, registering and completing training. Regarding creating and publishing courses, plans and paths are very easy to learn and understand. Having the many setting options allows us to create one course for all domains while still allowing us to have a specific setting for each domain! This is a great time saver for those courses we need to publish in all our domains! I also LOVE the training credit option! Using the promo codes did not work very smoothly for our business, no fault of Skilljar, so when the training credits went live, it was like angels came from the skies above and blessed me with extra time in my day! This drastically cut down the number of support tickets regarding promo codes not working for their desired courses. These tickets are practically non-existent now! Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? I have found several pain points with the platform as an administrator. Reporting I have found that the lack of customized reporting has been the biggest issue for our Education and Training department. I would like to see the ability to customize my reports with any of the available data in Skilljar. I know this is in the works and should be an option soon. Student Event Cancellations In addition, I would love to see an option to opt-in to receiving student event cancellations. Occasionally, a student cancels their live event registration, and I have no idea until after I have invoiced them for the event. Avoiding unnecessary invoices would be fantastic! Removing Certifications Finally, we have had some issues with students obtaining certificates of completion they did not earn. I typically need to open a case to have the certificate removed; being able to do this myself would be great. Registration Deadlines We cannot lock registrations and often get students who can register after the event has started. Adding a registration deadline for all events would be very helpful. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? Skilljar has allowed us to give our customers a great user experience that they did not have with our previous vendor. One of the most significant issues we had with our last vendor was the code validation which had to be done manually on our end and caused delays with registration confirmations and even with invoicing. This is no longer an issue with our business since Skilljar can quickly validate the promo codes and training credits with automated registration confirmations. Since switching to Skilljar, most of my daily tasks have become more manageable and less stressful! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Susan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan G.") SG Susan G. Senior Operations Manager - Customer Experience Retail Mid-Market (51-1000 emp.) 4/19/2023 "A Fantastic LMS with Expert Support" 5/5 What do you like best about Skilljar by Gainsight? Northpass is easy to use out of the box. So easy that when we set it up almost two years ago, it was done extremely quickly! After multiple admins added a proliferation of content, it was difficult to find what you needed, and the content was confusing and outdated. The team at Northpass was extremely helpful in supporting our refresh and worked very hard to keep the platform cleaner and the content more discoverable. Working with Nergis and Kaitlyn is a pleasure; they are both extremely knowledgeable and helpful. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? I would like to see Northpass change a couple of things. Firstly, the organization of content around courses. Making adding content outwith a course easier would make the platform more comprehensive and more useable as a knowledge center and an LMS. Also, making the analytics more robust and ensuring statistics and usage rules can be set up to suit specific use cases would make the platform even better. The team at Northpass is working on some of these improvements on their existing road map already. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? Our primary use for Northpass is to host Client Education. It is a crucial user support system for our clients. We also use the platform to host internal training. As a global company, it is critical that we can share onboarding, compliance and development content with our talent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JL Jay L. Mid-Market (51-1000 emp.) 7/11/2023 "Adequate LMS solution with exceptional service" 3.5/5 What do you like best about Skilljar by Gainsight? Fairly easy to create course content. Can publish the same course in multiple locations without duplication, easy to add new dashboard users Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? while course content creation is fairly easy, the experience publishing/organizing/creating navigation for the content is not intuitive. This is also true of many settings such as labeling, groups. Difficult to make bulk edits. Aesthetics of courses leaves much to be desired and could use some more templates or styling help so that courses look good out of the box. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? The need for an internal training system that is repeatable, scalable, trackable, measurable. Before this system, all of our training was pretty tracked through spreadsheets Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashlee D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashlee D.") AD Ashlee D. Enterprise Customer Success Manager Small-Business (50 or fewer emp.) 6/14/2023 "Easy to use and implement" 5/5 What do you like best about Skilljar by Gainsight? I have been using/administrating Northpass for our LMS for over 2 years. I have enjoyed being able to create the modules and continue to expand our knowledge base for our new clients. I appreciate the ease of use and documentation that supports how to get started. Review collected by and hosted on G2.com. What do you dislike about Skilljar by Gainsight? I wish it integrated to Salesforce for free but I know all companies can't make integration easy or free just a wish not a complaint. Review collected by and hosted on G2.com. What problems is Skilljar by Gainsight solving and how is that benefiting you? Northpass is enabling my customers to use our product. It provides a self-service, at-pace product for my clients to onboard and understand our product. It also helps us enable security across our internal teams. We leverage a couple of courses internally to practice security for our organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Skilljar by Gainsight? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Skilljar by Gainsight ](https://www.g2.com/products/skilljar-by-gainsight/discussions/new) GU Guest User What is Skilljar Customer Education Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-skilljar-customer-education-platform-used-for) GU Guest User • Last activity over 3 years ago What does Northpass do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-northpass-do) [ View all Discussions ](https://www.g2.com/products/skilljar-by-gainsight/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/skilljar-by-gainsight/pricing) Skilljar by Gainsight Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_96a57eca23bdf0d7ff4b27e88f7f19ad/learnupon.png "Product Avatar Image") LearnUpon 4.5/5(254) [ Compare Now ](https://www.g2.com/compare/learnupon-vs-skilljar-by-gainsight) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_947e0b67813ce87a8fb30ec4f72cb303/docebo.jpg "Product Avatar Image") Docebo 4.3/5(748) [ Compare Now ](https://www.g2.com/compare/docebo-vs-skilljar-by-gainsight) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5fef15936627dac55873302a7b11add3/absorb-software-absorb-lms.png "Product Avatar Image") Absorb LMS 4.6/5(958) [ Compare Now ](https://www.g2.com/compare/absorb-software-absorb-lms-vs-skilljar-by-gainsight) ##### ##### Skilljar by Gainsight Features Course Authoring Course Builder Assessments & Quizzes Course Delivery Learning Paths/Tracks Training & eLearning Content Delivery and Tracking Customer Training Platform Basics Third-Party Integration Multiple Content Types [ View More Features ](https://www.g2.com/products/skilljar-by-gainsight/features) ## Top-Rated Alternatives [ ![LearnUpon](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LearnUpon") LearnUpon 4.5/5(254) ](https://www.g2.com/products/learnupon/reviews) [ ![Docebo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Docebo") Docebo 4.3/5(748) ](https://www.g2.com/products/docebo/reviews) [ ![Absorb LMS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Absorb LMS") Absorb LMS 4.6/5(958) ](https://www.g2.com/products/absorb-software-absorb-lms/reviews) [ View All Alternatives ](https://www.g2.com/products/skilljar-by-gainsight/competitors/alternatives) ##### Categories on G2 [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)[Customer Education](https://www.g2.com/categories/customer-education) ##### Explore More [What are the most trusted managed mobility services platforms by operations leaders based on user reviews?](https://www.g2.com/discussions/managed-mobility-services-mms-what-are-the-most-trusted-managed-mobility-services-platforms-by-operations-leaders-based-on-user-rev%20)[F5 NGINX vs Speed Kit for a team that needs a web server accelerator at scale: which gives better results for engineering teams that need both caching and real-time delivery monitoring?](https://www.g2.com/discussions/f5-nginx-vs-speed-kit-for-a-team-that-needs-a-web-server-accelerator-at-scale-which-gives-better-results-for-engineering-teams-that-need-both-caching-and-real-time-delivery-monitoring)[Best platforms for tracking company equipment and inventory](https://www.g2.com/discussions/best-platforms-for-tracking-company-equipment-and-inventory) [Is KeyShot worth the licence cost for product visualization work?](https://www.g2.com/discussions/is-keyshot-worth-the-licence-cost-for-product-visualization-work)[What is the best network management tool for hybrid networks?](https://www.g2.com/discussions/what-is-the-best-network-management-tool-for-hybrid-networks)[Pros and Cons Details](https://www.g2.com/products/skilljar-by-gainsight/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)