--- title: Skilljar by Gainsight Reviews meta_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 406 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 406 scale: '5' date_modified: '2026-08-13' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Skilljar by Gainsight Reviews **Vendor:** Gainsight Inc. **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 406 ## About Skilljar by Gainsight Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. ## Skilljar by Gainsight Pros & Cons **What users like:** - Users love the **intuitive platform** of Skilljar by Gainsight, enhancing ease of building and managing training programs. (5 reviews) - Users highlight the **great customer support** from Skilljar, enhancing their learning and overall experience with the platform. (4 reviews) - Users highly value the **comprehensive features** of Skilljar, enhancing training efficiency and improving learner engagement significantly. (3 reviews) - Users value the **helpful customer support** from Skilljar, enhancing their experience and ensuring smooth implementation. (3 reviews) - Users value the **seamless integration** with systems like Salesforce, enhancing CRM functionality and tracking learner progress effortlessly. (3 reviews) - Intuitive (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Content Quality (2 reviews) - Customizability (2 reviews) **What users dislike:** - Users find Skilljar's **reporting capabilities inadequate** , often needing data exports for deeper insights and customization challenges. (3 reviews) - Users find the **reporting capabilities of Skilljar limited** , often requiring data exports for deeper insights and customization. (3 reviews) - Users find the **time-consuming processes** in Skilljar frustrating, especially with quiz management and reporting features. (3 reviews) - Users find the **quiz management cumbersome** , requiring separate windows for question banks, which detracts from efficiency. (2 reviews) - Users experience **limited customization** options in Skilljar, requiring technical skills for deeper modifications and design adjustments. (2 reviews) - Users find the **reporting capabilities limited** , needing to export data for deeper insights, which is inconvenient. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - Cumbersome Interface (1 reviews) - Dashboard Issues (1 reviews) ## Skilljar by Gainsight Reviews ### 1. Easy to use and implement **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee D. | Enterprise Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Skilljar by Gainsight?** I have been using/administrating Northpass for our LMS for over 2 years. I have enjoyed being able to create the modules and continue to expand our knowledge base for our new clients. I appreciate the ease of use and documentation that supports how to get started. **What do you dislike about Skilljar by Gainsight?** I wish it integrated to Salesforce for free but I know all companies can't make integration easy or free just a wish not a complaint. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is enabling my customers to use our product. It provides a self-service, at-pace product for my clients to onboard and understand our product. It also helps us enable security across our internal teams. We leverage a couple of courses internally to practice security for our organization. ### 2. A great academy tool to connect with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Skilljar by Gainsight?** Northpass offers a platform that directly links our expertise and knowledge to customers. The setup was simple, and the support from our account manager, Nergis, was outstanding—constant communication and always helpful as we tailored the user experience. I appreciate how Northpass syncs with Hubspot, consolidating all our information in a single location. **What do you dislike about Skilljar by Gainsight?** Northpass is actively engaged in product development, and I'm excited about the forthcoming enhancements. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is helping us bridge the knowledge gap between our experts and customers. ### 3. Great LMS for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Skilljar by Gainsight?** I enjoy the ease of use in building content and the ability to easily share content with those needing to enroll in the program. **What do you dislike about Skilljar by Gainsight?** I would like more functionality within the learning path (the ability to clone a pathway and more data readily available in this view because I love the addition of the enrollment section). **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass has helped us stay organized and save time. We have a much easier way to track and support our customer education experience. ### 4. Northpass Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kim April C. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Skilljar by Gainsight?** Northpass is such a great idea when doing modules and trainings. You were able to monitor your progress and you will be required to finish the entire module before you move on to the next without skipping anything. **What do you dislike about Skilljar by Gainsight?** I do not have anything to dislike about Northpass as it is a great application in doing trainings and reading modules. Our trainers have the capability to download videos that is a great help with our learning. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is a great application for training and modules as you get to monitor your progress and it is mandatory for you to finish the entire module from start to finish before moving on to the next chapter. ### 5. A solid app with a few improvements needed **Rating:** 3.5/5.0 stars **Reviewed by:** Carla A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Skilljar by Gainsight?** I think the plans at Northpass are really accommodating, especially when it's unclear how many learners will be joining monthly. The UX from the Learner side is attractive, and we have been fortunate to use our marketing materials easily to create a smooth and streamlined catalog experience. We haven't used the analytics yet, but what I can see is easy to understand and use. I have also appreciated having Tracy alongside us for implementation. We can run ideas or questions by her, and she will ask elsewhere if she doesn't have the information. **What do you dislike about Skilljar by Gainsight?** When working on a course with another colleague, there is no way to annotate or communicate editing history. We have so much technical knowledge to deliver so it would be great to do our peer review process directly inside Northpass. Also, this might be an error or it might be due to the license, but our membership comes with 1 IORAD license. It seems if my colleague creates an IORAD embed code and shares it with me, I cannot add that code to the course, so all IORAD content is stuck exclusively with the license holder. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We want to provide asynchronous training to our clients that is personalized, aligns with out visual branding content, and where access can be granted through our help center. We have been able to do all of these things. ### 6. Northpass will allow us to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Skilljar by Gainsight?** One of my favorite things about Northpass is that we are not limited in our growth. Other platforms are priced by learner, and Northpass realizes that the ability to train a larger number of people is key to successfully training software solutions. The interface is easy to navigate and fairly intuitive. **What do you dislike about Skilljar by Gainsight?** I wish there was a way for reviewers to leave comments on an activity without modifying the activity itself. Without it, designers are left to search for what area requires modification. If there was a way to attach a "notebook" to each activity, that would be great! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We were finding it incredibly time-consuming to train customers live. In addition, any staff members brought in after training happened were left to watch a recording. This will allow us to educate not only customers today but also customers in the future. Additionally, we can make content change as our software evolves. ### 7. From compliance-based training to conceptual-based training, Northpass does it all **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Skilljar by Gainsight?** We wanted a fully customisable learning platform -- both UI and UX. Northpass was able to accommodate all our requirements and specs. Great bunch of people, good with comms and fast turnaround. Out of the box, their learner UX was one of the best compared to other platforms during our initial evaluation. With their Enterprise plan, we could fully customise the learner-views to exactly how we want it, unifying our existing product design system. **What do you dislike about Skilljar by Gainsight?** More robust content versioning would be great -- the ability to see who last edited it, what they changed, (and potentially changelog-type notes). From a content editing perspective, the content and quizzes are separately managed and need to be 'linked' together; it would be more intuitive to have quizzes managed directly in the content editor side. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Before switching to Northpass, our learning consists purely of compliance-based training. While these are important for us to be security oriented and for our certifications, we lacked the conceptual onboarding. As a non-traditional industry, our company has a steep initial learning curve -- on one estimate, it takes a new employee 6 months to fully understand the ins-and-outs and be confident in their job. We wanted to cut that down and provide the tools they need to be successful in their role. Northpass allows us to create a hands-off learning platform, reducing the repeated 1:1 teaching while allowing the learners to return whenever they need a refresher. From an experience perspective, it gave us the opportunity to focus on 1:1 advanced training rather than bogged down by the basics. ### 8. Northpass review **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Skilljar by Gainsight?** The fact that Northpass functions as a learning tool for us concierges is something I appreciate about it. It is easy to use, and you can easily search through all of the topics or issues. **What do you dislike about Skilljar by Gainsight?** I have not encountered any issues while using Northpass, either on the website or in the application, since the first time I used it. I absolutely enjoy using Northpass for learning and studying. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The issue that Northpass resolved for our business is that it is a very simple platform with excellent support. For us concierges to flourish at our jobs, it is crucial that we educate ourselves. ### 9. Best Training Application **Rating:** 5.0/5.0 stars **Reviewed by:** Earven F. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Skilljar by Gainsight?** What I enjoy about Northpass is that this program works as a learning application for us concierges. It is simple to use, and all of the subjects or topic s are simply searchable. **What do you dislike about Skilljar by Gainsight?** From the first time that I used Northpass until now, I have not found any flaws in using this application or website. I really like using Northpass when it comes to studying and learning **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The problem that Northpass solved in our company is that it is incredibly straight-forward platform with incredible support. It is important for us concierge to educate ourselves so that we can excel in our work. ### 10. Patrycja Krol and Tracy McMahon were friendly, professional, and responsive to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Janell W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Skilljar by Gainsight?** Patrycja and Tracy were very friendly, professional, and responsive to our needs. Patrycja and Tracy communicated effectively and in a timely manner. They both made certain to fulfill all meeting requests as soon as possible. Any time clarity was needed, they stuck with us through discovery and we could help us resolve any issues that arose. They were patient, understanding, complimentary and a joy to work with. THANK YOU BOTH! **What do you dislike about Skilljar by Gainsight?** In my experience thus far - there is nothing I "dislike about Northpass." Roughly two times I misunderstood a particular process - but Northpass was able to provide clarity. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed an LMS that was more user-friendly than our previous LMS - thus far, Northpass is providing that. Our customers will surely be more happy with a user-friendly LMS for their online certification and coursework. ### 11. Very intuitive platform with exceptional design possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Skilljar by Gainsight?** Intuitiveness Engaging layout Quality of the support team ★★ ★ Possibility to build several academies with a single tool Nice analytics capabilities Built-in authoring tool IORAD license comprised in the package Flat rate approach with different plans depending on your need **What do you dislike about Skilljar by Gainsight?** Nothing we "dislike" just opportunities to grow further: It would be nice to have the option to "bypass" northpass out-of-the box "course player" when working with SCORM files AICC compatibility would be appretiated It would be nice to be able to "mark courses as complete" on behalf of a user in some instances Being able to add deadlines to an assigned course would also be great. Being able to impersonate end-users as an administrator would also be a plus. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Customer and Partner enablement. Employee orientation, technical enablement and compliance training. ### 12. Good software must buy **Rating:** 4.5/5.0 stars **Reviewed by:** Sri A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Skilljar by Gainsight?** Skilljar is a top-notch customer education platform that provides an easy-to-use and customizable learning environment for companies of all sizes. The platform is intuitive, user-friendly, and provides a comprehensive set of features that are essential for creating engaging and effective learning experiences. One of the key strengths of Skilljar is its versatility. The platform is designed to support a wide range of learning formats, including video, audio, and interactive lessons. It also offers a variety of customization options, allowing companies to create branded learning experiences that align with their brand and messaging. **What do you dislike about Skilljar by Gainsight?** While Skilljar is an excellent platform for customer education, one potential negative aspect is its pricing structure. Skilljar's pricing can be on the higher side for some smaller businesses or organizations with limited budgets, especially when compared to some of its competitors in the market. Additionally, some users may find the platform's user interface and navigation to be slightly complex or overwhelming, especially if they are new to online learning management systems. However, this can be mitigated with proper training and support from Skilljar's team. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Another great feature of Skilljar is its analytics capabilities. The platform provides detailed reports on learner engagement and performance, allowing companies to track the success of their training programs and make data-driven decisions to improve their content and delivery. There are additional apis which can be used to funnel the data to data warehouse for further analysis ### 13. Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Katie K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Skilljar by Gainsight?** Northpass’s customer service is unmatched. When I first started in my role using Northpass, our customer success representative set up a weekly time to check in. Six months later, we are still having those check-ins. Our contact, Norm Rasmussen, works with us to meet our needs and help us using Northpass to its fullest potential. He answers our questions and helps us find solutions and best ways to use the product. The LMS is easy to use and really meet the needs of our company. **What do you dislike about Skilljar by Gainsight?** We do wish there was some more variety in the types of activities Some type of survey feature to get feedback from our learners, maybe an integration with Google Drive **What problems is Skilljar by Gainsight solving and how is that benefiting you?** User who have completed our Northpass offerings adopt our software faster and have more informed and positive onboarding and training experiences We can access in- depth analytics and view performance and success of our learners. ### 14. From purchase to launch, a wonderful experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Luke D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Skilljar by Gainsight?** The team that helps you out from the beginning of the purchase process to the initial launch of your LMS (the implementation team) was outstanding. I felt supported the entire way through and never had a question go unanswered. The Skilljar dashboard as an admin is easy to understand, the easiest of all LMS I have used and I was able to pick it up very quickly and start building courses. It was so easy that we were able to launch more courses than we originally had planned for our first launch. I can't say enough good things about the team that we worked with and feel like that will just continue to be true going forward. **What do you dislike about Skilljar by Gainsight?** There are minor limitations and things I would like to see added but nothing that truly impedes what we are trying to do. For example, it would be great to have a mixed content lesson type. As in we could have both a video and text in a lesson as a combined type. The good news is that I was told that feature is on the product roadmap! Other than that, I haven't felt limited by the system as of yet. Hopefully that doesn't change. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We were originally only offering live webinars on a set schedule for our users. With Skilljar we are now empowering them to learn on their own time and they now have this as an additional learning resource to enhance their knowledge and experience with our products. ### 15. It works & is making an impact! **Rating:** 5.0/5.0 stars **Reviewed by:** Karena N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Skilljar by Gainsight?** I love the Customer Success & Support team. The team is always quick to answer and understands the WHY behind our requests without ever needing to explain it to them. The UI is highly user-friendly and it just makes sense. **What do you dislike about Skilljar by Gainsight?** Parts of the platform are still a work in progress. The reporting can be enhanced a bit, and there are small platform functionalities we have asked for that should already be there. The significant part, though, is that the team has addressed those areas and is already looking at enhancing them for us and other platform users. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Online learning is how the world is going these days, especially in Global organizations. This platform has helped launch our new hire onboarding program, and we can now track employees' product and system knowledge. Our company's retention has not been the best, and this is hopefully going to improve it across the organization. ### 16. The Northpass Team is incredible to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia H. | Director of Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Skilljar by Gainsight?** Northpass has been an excellent solution for our training needs. We have used the learning management system in a variety of ways to educate our learners, including on-demand courses for self-paced learning and hybrid training that includes live or virtual instruction and accessing material online in Northpass. Northpass allows us to use many tools in the learning process, including video instruction, quizzes, surveys, attaching supporting documents, and assignment submissions. Northpass has native integration with Hubspot, our CRM, and allows us to reach and engage with new audiences and automate our communication. Northpass is highly customizable and compliments our brand perfectly. The team at Northpass is extraordinary. They are highly responsive, very involved, and provide guidance to elevate our student's experience. I want to give special recognition to Nergis Tepeli, who has assisted us in every step of building our learning center, and Hubert Dykiel, who has been a great partner in customizing our learning center. **What do you dislike about Skilljar by Gainsight?** The feedback we have would be to streamline the assignment submission and grading process so there are fewer clicks and the learner's email is not involved. We would prefer to communicate with the learner in Northpass regarding their assignment submission. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I believe Northpass is working on our ability to view a student's quiz score instantaneously, which is important to us. ### 17. We love skilljar! **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Skilljar by Gainsight?** Wonderful customer support! Easy to get in touch with and always receptive to feedback. **What do you dislike about Skilljar by Gainsight?** It was a bit of a learning curve at first but now the muscle memory has kicked in. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar is a great place to house our e-learning and recorded VILT. ### 18. Comprehensive Learning Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Skilljar by Gainsight?** When our company began the search for a learning management solution, we wanted to find a platform that was easy to use, customizable and data-rich. Plenty of platforms offered one or the other, but only Northpass could deliver on all three. In the end, it was a no-brainer. **What do you dislike about Skilljar by Gainsight?** It would be great if Northpass could hold our company data. Instead, it can only push data to our other platforms. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Over the years, our company struggled to onboard customers in an effective and homogenous manner. With Northpass, we're able to deliver engaging, educational content at precise moments of our customers' journey that speaks to their unique situations and needs. By doing so, we can asynchronously educate our customers and ensure that our live touchpoints are more impactful. ### 19. 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Skilljar by Gainsight?** Courtney and Charles have been super helpful with our transition from Coassemble to Northpass! While there are a few features we'd like to see implemented, they've been willing to find workarounds to fit our needs for the time being. The platform is easy to use from both an admin and learner side, and as a company that utilizes Northpass for gig workers, we've seen a decrease in the time it takes for learners to complete their course/onboarding. **What do you dislike about Skilljar by Gainsight?** In the future, I'd like to see more interactive options for modules, e.g. drag and drop quizzes, or options to present information in a way that isn't just a video or text. But as a young company, the current course building options are easy to use and definitely cover the basics! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We use Northpass to onboard gig workers, and our previous LMS was glitchy and frequently had bugs, causing massive delays in the onboarding of our gig workers. ### 20. Skilljar platform overview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Skilljar by Gainsight?** The people that work at Skilljar are phenomenal. They are very willing to work with you to accomplish your business needs. They are always willing to create custom solutions for you and to put some of your requests in their product roadmap. **What do you dislike about Skilljar by Gainsight?** The platform is easy to learn, but if you do have a custom setup it becomes a little more complicated. After a couple of proservs, there is quite a bit that needs to be updated in the theme which is HTML and CSS so if you do not have a lot of experience with code, it can become a little more challenging to use the platform. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar helps us host all of our learning content in one place and online which is what our customer base needs. It also helps us keep multiple sites and domains all in one place. ### 21. Exception Customer Service from an Industry Leader **Rating:** 4.5/5.0 stars **Reviewed by:** Bryant H. | Instructor & Graduate Faculty (Instructional Designer), Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Skilljar by Gainsight?** Hands down, Northpass has some of the best customer service in the business. My contacts at Northpass Nergis Tepeli and Travis Nardin respond to any issues or concerns with speed and efficiency. They are always prepared with multiple viable solutions to solve our business needs and will patiently and methodically work with us throughout the implementation process. Moreover, I greatly value that they place emphasis on knowing their clients and understanding how we use Northpass to solve our needs. This is obviously a top-down mentality at Northpass as their CEO Stephen Cornwell took the time to meet with me to better understand my role and how Northpass might be able to better support us going forward. **What do you dislike about Skilljar by Gainsight?** Northpass offers a great product! No dislikes here. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass provides learning and training solutions for our workforce of over 100,000 gig workers. We leverage their platform to share knowledge, offer certifications, and provide on-going professional development. ### 22. Fantastic Partnership with NorthPass **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla C. | CX Application Specialist , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Skilljar by Gainsight?** NorthPass has created a genuinely customizable LMS that looks great and functions nicely. Beyond the product, my interaction with NorthPass employees has been superb. Our CSM is always available for feedback or questions. The support team responds quickly and is willing to help troubleshoot any problems that may arise. **What do you dislike about Skilljar by Gainsight?** As with any product, we have found some limitations or needs we have that are not yet available. NorthPass is constantly iterating and finding room for improvement. I can always bring feedback to our CSM to see if we can look into adding items to the product to utilize our academy to the best of its ability. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** NorthPass is providing a robust LMS that houses our training material. Training & Education is a vital component to any business. We have found that our customers return to the training to manage their connections with retailers more effectively. Without NorthPass, we wouldn't have a strong foundation for that training material. ### 23. Highly customizable customer education platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Skilljar by Gainsight?** It was very important to us that our Academy felt like an extension of our website and our product. Skilljar is highly customizable and provides us this capability to create a seamless experience for our customers. Implementation process was wonderful and our IM, Logan, served as a fantastic strategic partner for us! **What do you dislike about Skilljar by Gainsight?** Dependency on coding to do some of this design. However, this is something that's being worked on! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Unlocking self-service education for our customers at scale. ### 24. Preferred Training Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Skilljar by Gainsight?** The most helpful about Northpass is that it allows me to find all modules I need easily. When I start a course, it is very neat to see all the topics included in the presentation. **What do you dislike about Skilljar by Gainsight?** What I dislike about Northpass is that there are no comments or notes section where I can put a note on a part of the presentation. Maybe adding a notes section on the page can be helpful for me to take notes while learning. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass made learning via a presentation or module easier. The way it is organized and efficient, especially when a video is added to the presentation, Northpass helps me to learn easily and effectively throughout the module. ### 25. Easy to use LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Skilljar by Gainsight?** User-friendly, captivating and very effective. **What do you dislike about Skilljar by Gainsight?** Skilljar lacks social interactivity to some extent. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar LMS provides an option to download the uploaded SCORM/HTML content for admins and super admins. This, in turn, acts as a backup repository for e-Learning professionals. **Official Response from Jeremy Kelderman:** > Hi there, We appreciate you taking the time to share your thoughts. I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 26. Northpass is Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Allison B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Skilljar by Gainsight?** Northpass is customizable to your needs and allows users to make it exactly what they need. We've heard many positive comments from our clients about their experience with the platform, and we've been able to provide a fantastic learning opportunity to our users. The service is also fantastic. We've worked with Nergis, and she's been prompt, helpful, and essential to our success with the platform. Additionally, the Support Team is responsive and always there to answer a question. **What do you dislike about Skilljar by Gainsight?** The customizations in Northpass are fantastic, but the Learning Paths and communication tools are still two spaces where they're growing. I'm excited to see the growth there, and I'm excited to use the improved functionality. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We can now provide an online, self-guided educational academy for our clients. It's been a dream of ours for a long time, and we were able to make it a reality with Northpass. ### 27. Great implementation that got us to a successful launch **Rating:** 4.0/5.0 stars **Reviewed by:** Helena L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Skilljar by Gainsight?** We had a very professional and knowledgeable team help us set up. We worked with Patrycja (implementation manager) and Hubert (web developer) to bring our vision to life, and they really pulled through for us in a tight timeline, while having the most encouraging and positive attitude. Everything is very customizable in how you want your LMS to look, especially if you can provide the designs and assets. We have just completed implementation and will be moving forward with our CSM, Tracy, who also has been very responsive and great to work with. **What do you dislike about Skilljar by Gainsight?** I wish there were more interactive content options as some other LMSes do; such as matching, clicking the correct answer on a screenshot, etc. Analytics aren't very user-friendly and intuitive — there are many different reports you have to click into and it's unclear what each report is meant to show you. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** After expending the resources to acquire customers, we then need to provide scalable and self-paced education to help our them be successful on our tool, which Northpass is allowing us to do. ### 28. AMAZING Learning Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Skilljar by Gainsight?** I love that we get to meet with our CSM on a recurring schedule. or request meetings to review any questions or assistance. I love that we can use the reports and analytics to make data driven decisions. **What do you dislike about Skilljar by Gainsight?** I wish Skilljar had the ability to read SCORM files or accept xAPI files. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** User adoption and increasing the implementation process of our product. ### 29. Perfect for Getting Started with Asynchronous Customer Education **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Skilljar by Gainsight?** Northpass has been the perfect partner in helping us launch a new training format for our customers. They have been highly supportive in tailoring this tool to fit the needs of our industry, helping us meet our goals, and setting the vision for how we can make it even more effective in the future. I cannot speak highly enough of the people we have worked with; from sales to customer success and customer support - everyone has been responsive, understanding, and made us feel like they are committed to our success. **What do you dislike about Skilljar by Gainsight?** Our challenges with Northpass have been minor, mostly in content organization and batch actions. We have seen some of those addressed with features they have added in the last year and are looking forward to what they can do next. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our initial goals with Northpass were to be able to provide a training option for some of our smaller accounts that would free up our consultants to spend more time supporting larger accounts and to provide a resource that has become a standard expectation among our larger accounts. We succeeded in doing both in our first year with Northpass and are now working on how we can use these tools to create new, revenue-generating products in the next two years. ### 30. Always quick to respond. **Rating:** 3.5/5.0 stars **Reviewed by:** Natalie D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Skilljar by Gainsight?** They are always quick to respond and open to feedback. Easy to add and replace SCORM files and assign courses to people and/or groups. I like having control of notifications. **What do you dislike about Skilljar by Gainsight?** Setting up ILT courses is not as custom as we would like. We would like to be able to attach our own questionare in order to sign up and have the ability to control registrants (add, waitlist, approve, unregister, etc.) **What problems is Skilljar by Gainsight solving and how is that benefiting you?** They have been continually looking at how to improve reports which is very important to us. ### 31. TPT & Clever's Customer Education Platform of Choice -- For Educators! **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Skilljar by Gainsight?** The most helpful thing about Skilljar was the way you could create modules from a number of different types of content: video, PDF, interactive quizzes, etc. I also loved the help and support you get from your AM when standing up your site. **What do you dislike about Skilljar by Gainsight?** I think the biggest areas of improvement are streamlining the UI /UX so it's more intuitive and adding more analytics and data to track the effectiveness of the courses. Having more beautiful "out of the box" design templates could also be useful for those teams that don't have in-house design support or can't afford to get design consultants/contractors. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** In Clever’s history, customer training had always been decentralized–leaving it up to school districts, application partners, or our Customer Success reps to do the heavy lifting. Most of the time, training was expensive and varied widely. Without a scalable way to train customers on our product, many great features went unnoticed and unused, leading to less value. A lack of user education also often manifested itself in increased help desk tickets and frustrated users. In a recent report from Education Week, teachers cited that fewer than 50% of them receive training on how to implement edtech in the classroom. ### 32. Skilljar is a quality customer education LMS! **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Skilljar by Gainsight?** Skilljar is committed to quality in everything they do. The Skilljar product is well-built and constantly improving. They take me seriously if they don't have a feature I need. I have seen one of my needed features be vetted, explored, and produced within in a matter of months from my request. I recognize that they can't do this for every need. Still, I bring this experience up to illustrate how much they value their customers by providing a highly functional, high quality product. Not to mention, their customer success and customer support agents are phenomenal to work with **What do you dislike about Skilljar by Gainsight?** There are a lot of opportunities to learn about Skilljar product and I have to have a different login for each of them. It can be very confusing. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Learners are all unique, which makes building a customer education platform difficult. How do you reach every learner in the ways they need to learn? Skilljar provides a large variety of ways to provide eLearning experiences to our unique customers. ### 33. Amazing Northpass **Rating:** 5.0/5.0 stars **Reviewed by:** Carmela M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Skilljar by Gainsight?** What i love about Northpass is that we can review or have a refresher on our courses in case we need to check specific courses. **What do you dislike about Skilljar by Gainsight?** None so far. We find Northpass very useful. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** In case that we need to have a refresher on a certain topic. We just need to open Northpass and then we can review certain topics. ### 34. Good and (hopefully) Heading Toward GREAT **Rating:** 4.0/5.0 stars **Reviewed by:** Jody H. | Senior Training & Enablement Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar has a lot of good features that make managing your education experience easy, especially after the initial setup. We can easily manage our live and self-paced training offerings from a central place, track our learners progress, get data for our leadership team, and create a cute, branded experience for our customers to immerse themselves in. **What do you dislike about Skilljar by Gainsight?** There are a lot of good features that are just missing some extra cherry-on-top functionality. My main gripes are currently slated to be potentially worked on, but I'll mention them regardless - lack of multi-day live events, navigation is wonky and hard to find certain settings, lack of easy customization for the web side of things and for the lessons. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Customer Education is paramount to customer success. Skilljar enables us to quickly and easily get customers into our learning experiences. It also helps us train our internal employees. ### 35. Easy to use interface **Rating:** 3.5/5.0 stars **Reviewed by:** Lizann D. | Senior Instructional Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Skilljar by Gainsight?** It has an easy-to-use and understand administrator dashboard and interface. **What do you dislike about Skilljar by Gainsight?** The analytics and reporting could be improved. It would be helpful if you had the ability to create custom reports that can be sent automatically. Skilljar does not have this yet, but they are working on it. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Provides the ability to offer self-serve training at scale. It integrates with Credly, Stripe, ChurnZero, Salesforce and provides SSO integration. It has the ability to provide certification programs and digital badging so users can share their accomplishments on social media. Skilljar offers a very robust implementation program that got us up and running quickly (3-4 months). ### 36. Completely customized to our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Skilljar by Gainsight?** Northpass has at all times tried to rebuild the LMS exactly according to our ideas and requirements. In doing so, they worked on tricky solutions and provided them to us. They were always open to new ideas and detours to realize our wishes as best they could. **What do you dislike about Skilljar by Gainsight?** The only problem was the structure for processing the changes we wanted. Relatively quickly, however, we then drew up a project plan including responsibilities and priorities. This made things run much easier **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It helps us train our users and show them in a structured way how to prepare themselves ### 37. Great customer service and resolution times! **Rating:** 5.0/5.0 stars **Reviewed by:** Carl D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Skilljar by Gainsight?** Ability to receive meaningful analytics. **What do you dislike about Skilljar by Gainsight?** Nothing to report on at this time, the platform is great. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Allows our organization the ability to see what customers are learning, where they are having issues, and saves our internal teams time by doing so! ### 38. Excellent platform with fantastic support! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Customer Support / Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Skilljar by Gainsight?** LMS is solid. They are super willing to share tools to enhance your customer's learning journey without having to pay for professional services unless you want to have them do the work for you. Support is incredible and IMO most important, you get GOOD and solid answers from them. **What do you dislike about Skilljar by Gainsight?** The quizzes are OK but I would like to see more options. They've been improving analytics, which is good, since I can't afford the CMDB connector. I wish I knew about their role/scopes because the non-enterprise subscription doesn't have the role/scope permissions I'd like. That's been a little difficult for managing permissions for my other users. Then again, most of the work I do, so who cares right? There are a couple of ILT issues I've had where I'd like for a bit more flexibility, but that might just be because we handle training differently than others. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Delivering training content to users - what an LMS does - and we really need to get more out to our customers. We only had a KB previously and it just wasn't enough. It has also been a very good ILT/VILT training platform. Frankly, it has gone beyond our expectations because now we have a single point of contact customers are using more and more. We just have to grow it! **Official Response from Jeremy Kelderman:** > Hi Thomas, we appreciate your feedback! I'll be sure to pass along your feedback to our Product Team about your experience with quizzes and ILT and it's great to hear the analytics enhancements we've made have been helpful! Thanks for the opportunity to partner with you! ### 39. Wonderful Northpass **Rating:** 5.0/5.0 stars **Reviewed by:** Josette C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Skilljar by Gainsight?** I enjoy using Northpass because it makes it simple to design, oversee, and scale our educational initiatives as we see fit. **What do you dislike about Skilljar by Gainsight?** None so far. I love everything about nortpass **What problems is Skilljar by Gainsight solving and how is that benefiting you?** accessible, allowing users to choose from a variety of courses, learning routes, and certification programs and progress through them. ### 40. Solid Customer-Facing LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Skilljar by Gainsight?** A huge factor in a customer-facing LMS is its professional services - Northpass's team is fantastic. They're quick to respond and incredibly helpful. Regarding the platform, NP has great integrations and Workato for everything else. **What do you dislike about Skilljar by Gainsight?** Analytics could use some improvement; it would be nice to be able to pipe data out of NP a little easier. Also, I've noticed discrepancies in some of their reports. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It's reducing the friction of onboarding new customers by automating/providing self-service training. We're also using it for internal training and considering the possibility of prospect-facing content as well. ### 41. Amazingly versatile. Helping us scale to thousands of students **Rating:** 5.0/5.0 stars **Reviewed by:** Claire F. | Student Programs Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Skilljar by Gainsight?** The platform is incredibly customizable and even has an API for automating tasks such as third party badging. More than anything, the Skilljar onboarding team is incredible - they set us up for success and proactively checked in with us for months, giving us constant advice on how to better our student experience. **What do you dislike about Skilljar by Gainsight?** Very little to complain about. I'd love to see more features added to the API, such as the ability to manage users via the API. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar helps teams actualize their customer/internal education goals in a highly user-friendly way. The ability to group learners and set up custom automating grouping rules creates a very granular analytics report that has helped us act on optimizing our content. The flexibility of the platform has enabled us to set up "observer" users, such that we can enable third-party educators to view their students' progress in our learning content. **Official Response from Jeremy Kelderman:** > Hello Claire! We appreciate you taking the time to share your thoughts. I've already surfaced your feedback to CS and Product leadership as we're always looking at what we're doing well and where we need to improve. Thanks for the opportunity to partner with you! ### 42. Sophisticated LMS with a variety of tools to provide effective training resources. **Rating:** 3.5/5.0 stars **Reviewed by:** Jenna C. | People Ops Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Skilljar by Gainsight?** I enjoy the ability to customize our training resources for our employees. Having a Northpass connection like Norm has made it easy to understand how the system itself works. **What do you dislike about Skilljar by Gainsight?** There are quite a few nuances to utilizing this system, in addition to its integrations with BambooHR, as well as OpenSesame. There could be clearer ways to use these integrations. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Establishing training courses that carry over data into our HRIS system has streamlined the way that we record data for training, learning, and development purposes. ### 43. Northpass LMS Is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Justin V. | Customer Education Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Skilljar by Gainsight?** Northpass LMS has the tools and technology that I require to do my job, and the pricing is better than other vendors. The team at Northpass has been instrumental in getting all of my needs met, and we were able to have a soft launch of the LMS with in two weeks! **What do you dislike about Skilljar by Gainsight?** There is nothing that I dislike about Northpass LMS. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** It is solving the need to have a customer-facing LMS that has reasonable pricing and all the requisite technology to run a SaaS product academy including Instructor-Led Training options, Learning Paths, easy Course creation, certifications and good analytics. ### 44. Easy to setup, lots of options to enhance **Rating:** 5.0/5.0 stars **Reviewed by:** Cody D. | Director, Customer Education and Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Skilljar by Gainsight?** The platform is built with customer education in mind, so it is easy to deploy to an external audience. They also have a comprehensive Salesforce integration, which allows us to combine learner data with customer data in the CRM. **What do you dislike about Skilljar by Gainsight?** There are some limitations in the lesson types and types of quiz questions. The in-app analytics aren't terrific, but we're getting around that through SFDC integration. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed a customer-facing platform that allowed us to surface our learning content in an easy-to-discover way, but also gave us options on who would see each course (i.e. gating). ### 45. Great host for a customer learning platform **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly O. | Customer Training & Enablement Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar gives us all the features we need to build our customer learning platform. It gives us plenty of options for creating our instructor-led courses and self-paced classes for customer training, with all the options you'd need. It provides a wide variety of lesson types for self-paced courses like you might expect, SCORM, video, text-based courses, etc. Also appreciate the analytics that are available. **What do you dislike about Skilljar by Gainsight?** The interface is occasionally challenging to navigate and not super intuitive. Settings you might expect to be in one menu location might be in a completely different part of the platform, so knowing where to go can occasionally be a challenge. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar allows our customers to choose the best training experience for them, whether self-paced courses on their own time or virtual instructor-led courses for a more personalized experience. **Official Response from Jeremy Kelderman:** > Hi Kelly, thank you for sharing your feedback and taking the time to submit a feedback about your experience with Skilljar! ### 46. An amazing implementation team **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Skilljar by Gainsight?** Overall Northpass is a great LMS. Our team of Patrycja and Hubert were incredible to work with and helped us implement our company academy. This tool and team have been great to train our users to be more productive and achieve their business goals. **What do you dislike about Skilljar by Gainsight?** I wouldn't say there are many downsides, but the team can continue to build out their assignment product capabilities and options for native interactivity within the tool. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is helping us scale our training efforts for end users and customers as they set up and onboard to our application. We're also using Northpass for evergreen training to make more customers even more successful. ### 47. Great LMS - Well suited for SAAS Companies **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Skilljar by Gainsight?** The ease of use is great. Very simple to upload courses, navigate the menus, and get something online quickly. My implementation team was excellent to work with and took care of everything I needed and more. **What do you dislike about Skilljar by Gainsight?** Not much to dislike. The custom variables are unintuitive but the team is there to help out so it's not a big deal. Nothing really standing out as "negative" about their offering. Solid product and team. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We struggle to keep our userbase up to date on how to most effectively use our services - Northpass will help us solve that problem. ### 48. simple, good and functional **Rating:** 4.5/5.0 stars **Reviewed by:** Laura H. | Manager Instrutional Design, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Skilljar by Gainsight?** The customer service is really good, the platform is good but it has some limitations that can be compensated by using third party integrations. Their roadmap is good and I can see that they listen to their customers. **What do you dislike about Skilljar by Gainsight?** The analytics are a bit limited, and some tasks need a lot of manual work. The good thing. is that their technical team is open to feedback, and sometimes they can take over some of these tasks **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Initially we were going to use it just for customer training, but it's so good and user friendly that we decided to use it for partner training and employee training ### 49. Best in class Customer Education platform **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. | Director of Customer Education, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Skilljar by Gainsight?** I love how user-friendly the Skilljar platform is and how easy it is to develop and present content to diverse learners. We are using Skilljar for both internal and external education, and it has been very intuitive for team members to build content. It has been equally easy for our users to access content and get the information they need to be successful using our platform, tools and data. **What do you dislike about Skilljar by Gainsight?** My only complaint is that Skilljar could expand upon their web app integrations and provide a bit more flexibility with customizing some of the apps. We are using Skilljar for both internal and external domains and the limited Salesforce integration has been an obstacle for us. Additionally, the ability to customize integrations with other apps (e.g. more instances of Gainsight beyond Gainsight PX) would make it even easier for customers to maximize the value they get from Skilljar. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar integrates seamlessly with our tech stack and makes it easy to provide excellent educational content to our customers and partners with trackable metrics to demonstrate program value. **Official Response from Jeremy Kelderman:** > Thank you for your review, Chris! We love hearing how Skilljar is helping your programs and also learning of ways we can continue to get better. I've escalated your feedback about the integrations to our Product Team for further review. ### 50. The most powerful, flexible, and approachable tool to scale customer training **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin L. | Director, Customer Enablement & Training, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Skilljar by Gainsight?** The ability to tag and group content is my favorite feature because it allows you to show/hide filters based on the catalog page you visit. This functionality is incredibly powerful for showcasing a huge library of content, logically organized by different content types and learner personas. The Skilljar team is also very knowledgeable and goal-oriented. On multiple occasions during implementation, my developer team asked to speak to someone "technical" at Skilljar, and my assigned Implementation Manager was fully capable to handle the questions they asked. **What do you dislike about Skilljar by Gainsight?** There are a couple of features lacking for which I've made feature requests: Path completion events, email customizations for path enrollments, and cosmetic "nice to haves" for the web design experience. All things considered, there aren't many things for which I haven't been able to find a workaround. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar helped us execute our vision for a self-sufficient learning system for anyone to use our product to the fullest extent. By delivering self-led learning paths by persona, we've reduced risk within paying customers by easing change management and nurturing after onboarding. We've also reduced the average number of days in our customer onboarding process, spend less time in 1:1 training, and influenced time to effectiveness within employee onboarding. Although we are early in our program, we also see the potential for growing our brand and influencing account acquisition. **Official Response from Jeremy Kelderman:** > Hi Kristin, Thank you for your review! We appreciate the positive and constructive feedback as we continually look to provide our customers with the best experience. It's exciting to see how the partnership with Skilljar has helped your program and that you've felt well taken care of by our teams. Best, Jeremy ## Skilljar by Gainsight Discussions - [What does Northpass do?](https://www.g2.com/discussions/what-does-northpass-do) - 1 comment - [What is SchoolKeep?](https://www.g2.com/discussions/what-is-schoolkeep) - 1 comment - [View Skilljar by Gainsight pricing details and edition comparison](https://www.g2.com/products/skilljar-by-gainsight/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+10%3A28%3A52+-0500&secure%5Bsession_id%5D=d3bafb17-a60b-4fe1-b623-dfa172c190e0&secure%5Btoken%5D=3514f2dc0f2f88d3ab251e2ae0f064c55ef4357f08bdc3ed04ddd778c5e5a011&format=llm_user) ## Skilljar by Gainsight Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Skilljar by Gainsight Features **Platform Basics** - Third-Party Integration - Multiple Content Types - Mobility **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine - Interactive Content - Course Management - Training Management - Assessment Management - Compliance Management **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Learning Paths/Tracks - Customizable Branding - SCORM Compliance - Multi-Language - Microlearning - Course Library - Reminders - Training Companies - Certification & Licensing - Gamification - Surveys & Feedback - Course Authoring - Synchronous Learning - Activity Monitoring - Training Administration - Learner Portal - AI Copilot - Social Learning - Mobile Learning - Course Tracking - User Onboarding - Progress Tracking - Employee Training - Asynchronous Learning **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation ## Top Skilljar by Gainsight Alternatives - [LearnUpon](https://www.g2.com/products/learnupon/reviews) - 4.5/5.0 (247 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (732 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (946 reviews)