---
title: Fullview Reviews
meta_title: 'Fullview Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 15 reviews by the users' company size, role or industry to
  find out how Fullview works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 15
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Fullview Reviews
**Vendor:** Fullview  
**Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 15
## About Fullview
Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.



## Fullview Pros & Cons
**What users like:**

- Users value the **customer engagement tools** in Fullview, especially the replay feature for tracking interactions. (1 reviews)
- Users value the **easy setup** of Fullview, enabling quick access to customer interaction replays effortlessly. (1 reviews)
- Users value the **session replay feature** for understanding customer interactions within the application effectively. (1 reviews)
- Users appreciate the **ease of setup for replays** , allowing insights into customer interactions within applications. (1 reviews)



- [View Fullview pricing details and edition comparison](https://www.g2.com/products/fullview/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-15+01%3A18%3A13+-0500&secure%5Bsession_id%5D=68193d32-3c27-42f4-922c-d07d0604b23e&secure%5Btoken%5D=f69dd4c6c53dbdb92fabc4de9f4763f692bb9815a4225e13319d39ccdec92f71&format=llm_user)

## Fullview Features
**User Behavior**
- Click Tracking
- Mouse Movement 
- Frustration Tracking

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Process Automation**
- Onboarding Flow Management
- E-Signature
- Data Capture
- Auto-Capture

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Multi - Session Handling
- Multi-Monitor Support

**Administration**
- Access Control
- Web Page Navigation
- Real Time Assistance

**Generative AI**
- AI Text Generation
- AI Text Summarization

**A/B Testing **
- Error and Bug Tracking
- Split URL Testing
- Data Analysis
- Notes

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Identity Verification**
- ID Scanning
- KYC
- Credit Check

**Maintenance**
- Remote Reboot
- Remote Printing

**Security**
- Data Security
- Data Masking

**Visitor Information**
- User Identification
- Search Box

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Generative AI**
- AI Text Summarization

**Agentic AI -  Digital Customer Onboarding**
- Decision Making

**Security**
- Data Encryption
- Compliance

**Agentic AI - Session Replay**
- Cross-system Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Device Support**
- Multi-Platform Support
- Cross-Platform

**Performance**
- Reporting

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