# TrueLark Reviews **Vendor:** Weave **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About TrueLark TrueLark AI for dental is for DSOs and multi-location dental practices. It's an AI-powered patient communications solution that integrates with your PMS. TrueLark AI answers 100% of missed calls and converses with patients via SMS or web chat. Patients can book/cancel/reschedule appointments and get answers to questions right in the text thread with a few clicks. Our clients convert phone calls to bookings convert online leads to new patients, reduce costs and improve the patient experience. Plus, the monthly cost is less than a week's wages for a front desk or call center employee. ## TrueLark Pros & Cons **What users like:** - Users appreciate the **efficient communication capabilities** of TrueLark, which streamline front desk operations and enhance clarity. (4 reviews) - Users value the **immediate response time** of TrueLark, ensuring no opportunity is missed even during busy hours. (2 reviews) - Users love the **text messaging feature** for its ease of use and prompt replies, enhancing communication convenience. (2 reviews) - Users appreciate the **efficient appointment management** of TrueLark, reducing staffing needs and simplifying follow-ups. (1 reviews) - Users appreciate the **communication ease** with TrueLark, enjoying effortless voice-to-text message interactions. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users experience **scheduling issues** , encountering problems with appointments that are set for unavailable times or incorrect details. (3 reviews) - Users experience **booking issues** with TrueLark, including discrepancies and unnecessary time additions causing confusion in scheduling. (2 reviews) - Users often face **linking issues** , resulting in the creation of duplicate patient records and confusion. (1 reviews) - Users report **inaccurate scheduling** , leading to confusion with days, times, columns, and providers. (1 reviews) - Users feel the **limited customization options** hinder their ability to tailor the platform to their needs. (1 reviews) - Poor Usability (1 reviews) - Software Bugs (1 reviews) ## TrueLark Reviews ### 1. Never miss opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Owings Mills M. | Studio Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about TrueLark?** We never miss an opportunity during our rush hours to engage with a lead or even our members, because TrueLark follows up immediately and collects info from each caller. **What do you dislike about TrueLark?** Sometimes there may be booking discrepancies, but I haven’t actually checked to see if it’s something that could be tweaked. **What problems is TrueLark solving and how is that benefiting you?** Truelark has greatly reduced our missed opportunities to speak to and engage with guests. This helps us to bring in more leads with more booking opportunities and keep our members satisfied. ### 2. Has made my job easier! **Rating:** 5.0/5.0 stars **Reviewed by:** ALS Alexandria M. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about TrueLark?** Having an assistant engage with the guest when I am not able to has help me out a lot. The system was easy to integrate into the studio. **What do you dislike about TrueLark?** I haven't seen a downside yet in my experience. It sends us messages if there is something that the system is not able to handle. **What problems is TrueLark solving and how is that benefiting you?** It's helping to answer phones and book appointments when no one else is available. ### 3. Great AI- Customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about TrueLark?** TrueLark is proving to be a valuable asset for our team. Every day, it saves us hours that would otherwise be spent on repetitive tasks. **What do you dislike about TrueLark?** After the AI becomes familiar with your routines and workflows, it truly proves to be a valuable asset. **What problems is TrueLark solving and how is that benefiting you?** This tool assists our customers when we experience downtime or are closed outside of regular business hours. ### 4. Overall A Good Addition To Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny P. | Operations Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about TrueLark?** The feature that allows it to answer questions helps reduce some of the workload for the front office. **What do you dislike about TrueLark?** The system allows appointments to be scheduled at times that are actually unavailable. **What problems is TrueLark solving and how is that benefiting you?** This tool helps to reduce my workload. ### 5. Office Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about TrueLark?** I appreciate the notifications when it doesn't have an answer. It avoids confusion for patient and staff. **What do you dislike about TrueLark?** Sometimes it's unable to link or find the patient so it creates a new one. **What problems is TrueLark solving and how is that benefiting you?** It's allowing us to never miss an opportunity to reach out to our patients - we pride ourselves in returning calls and getting back to patients promptly. ### 6. Great application! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about TrueLark?** The ease of reading the voice message and ability to reply back via text **What do you dislike about TrueLark?** It seems to skip back to "Mine" when I'm trying to quickly move onto the next message. **What problems is TrueLark solving and how is that benefiting you?** Making replying to voicemails easy and also scheduling appointments for me. ### 7. Truelark to reduce receptionist costs. **Rating:** 4.0/5.0 stars **Reviewed by:** Angie D. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about TrueLark?** Truelark is able to handle a variety of front desk communication tasks such as making, canceling and changing appointments, which reduces our need for front desk staffing and the costs associated with that. We also appreciate the online database, which makes it easy to review all calls and determine which contacts need follow up. **What do you dislike about TrueLark?** Truelark is still a non-human product and therefore there are some shortfalls, such as not showing as available appointments not being show due to specific details noted or adding extra time onto appointments unnecessarily, resulting in the need to clean up the bookings a bit. **What problems is TrueLark solving and how is that benefiting you?** Truelark reduces the overall need for receptionists, which allows us to decrease our staffing costs. ### 8. overall a great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about TrueLark?** I appreciate the immediate response patients when I've missed their call. **What do you dislike about TrueLark?** I think the setup for schedules could be made more intuittive and user friendly. **What problems is TrueLark solving and how is that benefiting you?** Response time to patients. Eliminating phone time for easy to handle patient needs. ### 9. extreme discrepancy and alot of inaccuracies with scheduling in the right spot/column/day **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about TrueLark?** we have a bot scheduling after hours so nobody is missed. Emergencies are given attention to right away. **What do you dislike about TrueLark?** inaccurate scheduling/days/times/columns and providers **What problems is TrueLark solving and how is that benefiting you?** scheduling dental office visits, hygiene, and tending to emergencies ### 10. Great platform for float spa **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about TrueLark?** Innovation and support. I love the texting feature **What do you dislike about TrueLark?** as a franchisee, we have no control over many settings **What problems is TrueLark solving and how is that benefiting you?** Booking, communication and staff management ### 11. The easiest platform for communication with users and customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan P. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about TrueLark?** I like that you can interact with users/customers in the easiest and fastest way there is in the web world, you can be in touch fast and in no time you will be handling users/customers issues or reviews. **What do you dislike about TrueLark?** I personally do not dislike anything regarding the platform, as I stated, it is easy and helpful. It gives you many ways to handle everyday communication with anyone. **Recommendations to others considering TrueLark:** I deeply recommend FrontDeskAI to every single person or company. You don't have to look anywhere else! **What problems is TrueLark solving and how is that benefiting you?** I am solving many problems with FrontDeskAI daily, as I am solving users/customers issues or feedback within one platform which it has been the best experience. ### 12. FrontdeskAI: It works!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Siddharth V. | Digital Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about TrueLark?** Its 24/7personilized chat support which is also customizable to ones need. **What do you dislike about TrueLark?** Chatbots sometimes sounds too mechanical. **What problems is TrueLark solving and how is that benefiting you?** Easy to Customers/Clients issues. Benefit is getting good feedback from the clients and better experience. ### 13. wonderful service **Rating:** 5.0/5.0 stars **Reviewed by:** Najee J. | Brand Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about TrueLark?** The service is super easy to use and very user friendly **What do you dislike about TrueLark?** There is nothing that I dislike or would change **Recommendations to others considering TrueLark:** n/a **What problems is TrueLark solving and how is that benefiting you?** FrontDeskAL helps make everything easier it helps put all the information resources and tools I need in one easily accessible place ### 14. Easy to use, pretty good AI that fools a lot of customers in thinking it is a real person **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about TrueLark?** FrontDeskAI does a great job at handling voicemails and responding through text to spa clients that we don't catch on the phone. AI is human-like in its speech and many customers are unsure of whether it is a real person or not. **What do you dislike about TrueLark?** Sometimes double books appointments, has trouble moving scheduled appts to different time slots. **What problems is TrueLark solving and how is that benefiting you?** Its like having an extra person around to answer the phone when spa workers are busy with clients. - [View TrueLark pricing details and edition comparison](https://www.g2.com/products/truelark/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+04%3A04%3A46+-0500&secure%5Bsession_id%5D=89f64e92-7e7c-4a5f-b8c8-21030d2d84e7&secure%5Btoken%5D=da48d45a3ca239b5212f1514f82647b9f1040991b74e6891f182c914ea9f7832&format=llm_user) ## TrueLark Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Generative AI** - AI Text Summarization ## Top TrueLark Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,957 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (496 reviews)