# Freshstatus by Freshworks Reviews **Vendor:** Freshworks **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.5/5.0 **Total Reviews:** 370 ## About Freshstatus by Freshworks Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. ## Freshstatus by Freshworks Reviews ### 1. Gives our users the insights that they need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Freshstatus by Freshworks?** Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communication features. It's ideal for teams of any size, with a free version for small organizations and advanced options for larger enterprises. Its seamless integration with other tools enhances its utility, making it a top choice for maintaining transparent communication about system statuses and incidents. **What do you dislike about Freshstatus by Freshworks?** Although the free version is generous, some of the more advanced features and customization options are only available in the paid plans. This can be a barrier for small organizations or startups that need more sophisticated functionalities but have limited budgets. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It makes it easy for our support team to keep our customers updated, instead of our developers having to write updates. ### 2. Streamlined Uptime Management for the Technology Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Freshstatus by Freshworks?** Webviso provides thousands of customers across the world with web hosting and website management services. In operating such a platform, uptime monitoring is critical. That's where Freshstatus comes in. Our experience with Freshstatus has been positive over the years we had used it. In the fast-paced tech industry where every moment of downtime counts, the simplicity of quickly creating an incident report is invaluable. Whether we're dealing with a minor incident or the ocassional outage (it happens!), Freshstatus allows us to share our updates promptly, ensuring all of our clients are properly informed of the status of our online operations. What sets this uptime status service apart is its intuitive interface, which will make sense to both beginners and experienced users searching for a status monitoring tool. Navigating through it is a breeze and the process of creating and managing incidents is remarkably straightforward, with a lot less of the 'clunky navigation' to click through that other providers have. The ability to provide real-time updates and notifications to my clients has played an important role in maintaining the level of service our users expect. I especially enjoy the ability to use my website as a custon domain for the status page. In addition, customer support has been helpful - whenever we needed assistance, the support team was prompt and genuinely helpful (24x7 email support and 24x5 phone support is included on all plans). This level of support further solidified our trust in Freshstatus as our uptime monitoring utility. Our team highly recommends this service to anyone seeking a robust uptime monitoring solution that not only works without a hitch, but also satisfies your customers when they need to be in the loop. **What do you dislike about Freshstatus by Freshworks?** We have only a couple minor issues with the service. One being that you have to self-host your own status page logo when other services offer an ability to upload it directly to the platform. This is an issue because when our service may be experience an outage, our logo file will also not be available. We'd also like to see further status page customization options and the ability to hide the "Agent Login" button. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Keeping our customers informed of our service status. ### 3. The Best On The Internet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Freshstatus by Freshworks?** I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for website status displays. It's so easy to implement, a baby could do it. Their customer support helps with every issue. It can intergrate with so many other applications. **What do you dislike about Freshstatus by Freshworks?** I think that one widget should be given for free to help those who can not afford this software. I use freshstatus daily. Unfortunately I am unable to use one of the most vital parts. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It helps show my IT staff and my customers the running status of our connected softwares. ### 4. A Great status page for professional. **Rating:** 4.0/5.0 stars **Reviewed by:** Logan . | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Freshstatus by Freshworks?** I personnaly use Freshstatus since 1 year, my status page is amazing with a lot of informations for all of my customers. I was supprised by the number of free functionality of this free status page. The status page is really easy to use and implement on our website. I don't personnaly experienced issues with my status page since i use it everyday. **What do you dislike about Freshstatus by Freshworks?** I think the status page should more customizable. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus permit to stay informed of the uptime of my servers and i can talk with my customer for all problems or maintenances. ### 5. No reason not to, quick, free and easy to set up **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Freshstatus by Freshworks?** Set up as a quick and free solution but it's unlikely that we will replace it with a competitor's product anytime soon as it sufficiently feature rich and meets all our basic needs. **What do you dislike about Freshstatus by Freshworks?** Have seen no obvious way to send out email notifications to mailing groups which would be particularly useful as ours are dynamic. User email addresses must be subscribed at an individual level (however admins are able to import a csv file of addresses to subscribe and using their RSS feed and widget can get information to more people). This is likely because their billing model is based on the number of subscribers. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** When fully set up will both passively and actively inform our employees of technology status by business area or office location ### 6. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Freshstatus by Freshworks?** Freshstatus has a lot of great features added to their free plan, and once my account was setup it was very intuitive to use. They also include an API interface where I can programatically update my product's status, which is amazing! **What do you dislike about Freshstatus by Freshworks?** It was difficult to setup an account for freshstatus **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I use Freshstatus for a status page for my discord bot. It allows my users to easily check the availablity of my bot's components. ### 7. Great alternative to other paid services **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos B. | Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Freshstatus by Freshworks?** We use to have statuspal but it went paid completely, we now use the full suite of free freshworks services and will upgrade as soon as we grow. **What do you dislike about Freshstatus by Freshworks?** Nothing really, you guys offer a ton of good value to startups. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Monitoring our properties ### 8. Great for new SaaS business **Rating:** 4.0/5.0 stars **Reviewed by:** Antoine B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Freshstatus by Freshworks?** Freshstatus by Freshworks is an excellent service for monitoring the status of your websites, APIs, and other online services. One of the best things about this service is how easy it is to set up and get started. The status page is user-friendly for our customer, with a clear and straightforward layout that makes it easy to understand the status of your systems at a glance. Additionally, it's effortless to add a custom domain to your status page, giving you complete control over your brand's image and messaging. **What do you dislike about Freshstatus by Freshworks?** However, one of the things I didn't like about Freshstatus is that the admin interface can be a bit confusing at first. It takes some time to navigate and figure out where everything is located. But once you get used to it, it's not a significant issue, and the benefits of using the service far outweigh any initial confusion. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus is helping our busines to track our application uptime, API response times, and other critical metrics in real-time, which helps us to identify and quickly resolve any issues that may arise. It is also helpful to alert our customers. This proactive approach to monitoring and management ensures that businesses can maintain the highest levels of service quality and availability, which is essential for building and maintaining customer trust and loyalty. ### 9. Great tool for communicating with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Joe S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Freshstatus by Freshworks?** We can customize the look to fit our website **What do you dislike about Freshstatus by Freshworks?** Would be better to be able to drill down deeper **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It helps us start the process of troubleshooting much faster ### 10. Great platform and experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jared L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Freshstatus by Freshworks?** Absolutely love the free functionality. This really helps small businesses keep their customers and clients informed on their status. **What do you dislike about Freshstatus by Freshworks?** While there are limited features with the free version, it is still very customizable and worth it! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Helping communicate outages and incidents with out IT framework. ### 11. An imperfect, but quickly improving Service Desk platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Freshstatus by Freshworks?** Freshstatus has a lot going for it. A quick, intuitive way to define service delivery for the catalog of services we all support, and to show one's customers (external or internal) what's up, down, degraded or about to undergo maintenance is a solid boon. **What do you dislike about Freshstatus by Freshworks?** Freshstatus doesn't (yet) integrate with Freshservice - so we find ourselves having to list things like maintenance windows, service degradations, and more in two places. As a small team where everyone already wears a lot of hats, this extra step can feel like a lot - especially in an emergency situation. However, their roadmap seems to indicate that this integration is coming soon... so we are keeping our fingers crossed. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** There's often a perception that "everything is always down" - or, simple frustrations over our staff not having a single place to look for status updates, service uptimes, and other things they need to know about technology statuses to get their jobs done. Freshstatus is a strong step in the right direction for us to be able to better provide our internal customers with this critical information. ### 12. It's been a good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Freshstatus by Freshworks?** Freshstatus was really easy to setup and integrate into our systems. **What do you dislike about Freshstatus by Freshworks?** I wish I could monitor other status pages with Freshstatus to give me the full picture of my on premis and cloud enviornment. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Letting end users know the status of services. ### 13. Really easy to use and a simple way to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Freshstatus by Freshworks?** You can see status clearly and there's flexibility to get the message you need to out to the masses. The best part is people can subscribe to updates so those that really care can be kept up-to-date. **What do you dislike about Freshstatus by Freshworks?** I don't have anything negative to say about it. Support has always been really responsive when I needed something. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicating with customers when something is not performing properly. Communication is key to help people understand that an issue being experienced is acknowledged, being worked on and also when it's expected to be resolved. When something goes wrong, you need to communicate. ### 14. One of the best free status pages **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Freshstatus by Freshworks?** The variety of settings is fascinating, plus Freshstatus is completely free of charge for up to 200 subscribers and should remain so permanently. The features that are already included can keep up with big players like Atlassian's Status Page. I have tested several open source variants, which unfortunately are hardly maintained anymore. From hosted sites Freshstatus is one of the few that are free and offer such amount of features. **What do you dislike about Freshstatus by Freshworks?** If there is still the possibility to display only certain services on the status page for certain subscribers, this would be a great advantage for our use case in the company. Otherwise, there is not much to complain about. Currently it is not possible to register for free. This is perhaps a negative point for customers who are not yet registered. I hope this will be removed soon. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We map the internal communication for incidents and maintenance work via Freshstatus. Due to this, all employees are always informed and have a history. ### 15. Good straightforward product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Freshstatus by Freshworks?** It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services **What do you dislike about Freshstatus by Freshworks?** I'm not sure if it's still available for new customers to sign up for **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicting with our customers during critical incidents. ### 16. Freshstatus **Rating:** 4.5/5.0 stars **Reviewed by:** Tina B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Freshstatus by Freshworks?** Ease of use for the customer and display. **What do you dislike about Freshstatus by Freshworks?** Needs more option and clearer instructions in some areas. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communication with all customers & employees to know the status of the program as well as upcoming maintance in one place. ### 17. The most easy way to announce service status across the globe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Freshstatus by Freshworks?** We have been looking for an easy-to-use, flexible and API-friendly service for letting everyone know about the incidents and upcoming maintenance across the globe. **What do you dislike about Freshstatus by Freshworks?** We did not like the watermarks being all around the status page and decided to inform them about this to help this valued service get better, and they removed most of the banners (except the one at the bottom, which is acceptable and required as this is a free service) just a few weeks after we contacted them. As of today, we do not have any issues or dislikes about the service. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Informing everyone about our incidents was painful as we have customers worldwide for different services. Freshstatus by Freshworks completely fixed this problem for us *for FREE*. ### 18. Simple and easy status page for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Eduardo G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Freshstatus by Freshworks?** Freshstatus is so easy to install and put on air to fast! I've created my own custom status page in 20min or less and is so important for us to communicate to our customers if the platform is down. **What do you dislike about Freshstatus by Freshworks?** There is nothing bad, maybe could have more custom options like fonts or text colors in some titles. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We can communicate the status of the platform, scheduled maintenances and incidents to our customers and IT crew. ### 19. Seems to ne a nice extra feature on top of Freshdesk (still discovering it) **Rating:** 4.0/5.0 stars **Reviewed by:** Youri P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Freshstatus by Freshworks?** - Integration with Freshdesk - Easy way to inform all our freshdesk users of general issues as well as unavailability of some colleagues (vacations for instance) **What do you dislike about Freshstatus by Freshworks?** Nothing till now but I am still figuring out how to get the most of this free app. I just hope it will allow me to replace the google calendar shared with all my team **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Till now I had no way to inform all the freshdesk users when each agent will be unavailable due (vacations, medical license, training, etc.). It would allow to not rely on third-party app. ### 20. So easy to deploy **Rating:** 5.0/5.0 stars **Reviewed by:** Matthieu N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Freshstatus by Freshworks?** Freshstatus was so easy to configure and integrate into our application that we dispensed with any in-house development to display the status of our components. **What do you dislike about Freshstatus by Freshworks?** We've searched and searched, but so far nothing. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus is the tip of the iceberg. Coupled with freshping and freshservices, we have succeeded in industrializing the monitoring and communication of incidents and maintenance to our users. ### 21. Status updates lets my merchants know whats up with our system **Rating:** 5.0/5.0 stars **Reviewed by:** Shamar G. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Freshstatus by Freshworks?** I can share the insight status of our platform with our users **What do you dislike about Freshstatus by Freshworks?** I don't have any dislikes as yet, everything works well so far **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** My users sending multiple support tickets ### 22. Freshstatus is very useful and free software. It really helps our company a lot in many aspects. **Rating:** 5.0/5.0 stars **Reviewed by:** Raymund M. | Chief Internet Consultant/President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Freshstatus by Freshworks?** What I like about Freshstatus is very useful and free to use. It really helps us inform our stakeholders, system administrators, and, end-clients if any server incidents occur. **What do you dislike about Freshstatus by Freshworks?** I think one of the sad thing to point out is when you connect the custom domain and it really difficult to get verified if your DNS was proxied for security reason. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus enables us to be informed through its integrations to Freshping whenever our website or server is down. It will help us inform our stakeholders as well as our clients with regard to that incident. We can also inform them in advance whenever there is scheduled maintenance. ### 23. amaxing product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Freshstatus by Freshworks?** i like that i cab let clients know whats up and down i also liek that i can keep stuff internally without people seeing it **What do you dislike about Freshstatus by Freshworks?** I dont like that it hard to use it on a mobile phone to update stuff **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** it hasnt yet solved anything but i did uodate a incident today for the fisrt time ### 24. Suitable as status indicator **Rating:** 5.0/5.0 stars **Reviewed by:** Martin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Freshstatus by Freshworks?** Indicate affected services Integration with other services **What do you dislike about Freshstatus by Freshworks?** A little bit harder to understand for beginners **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Outages of systems, functional issues ### 25. Switched from another software **Rating:** 5.0/5.0 stars **Reviewed by:** Jonas R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Freshstatus by Freshworks?** Freshstatus offers a much larger set of features and administration options than other/similar providers of such software. This makes Freshstatus unbeatable to use as a status site. **What do you dislike about Freshstatus by Freshworks?** There is actually not much negative to say about Freshstatus. The only negative thing is that you can no longer manually change the email address of the account owner without contacting support. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows us to run a status site on our own domain while keeping our operating costs low. Few providers of such a solution offer this. ### 26. Light and free status page by Freshworks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Freshstatus by Freshworks?** The UI and responsiveness of the platform. **What do you dislike about Freshstatus by Freshworks?** I need a version in Portuguese Brazil but now is only in Englsh. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Visibility of enterprise digital services status. ### 27. great for status pages **Rating:** 5.0/5.0 stars **Reviewed by:** Luc S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Freshstatus by Freshworks?** It is a Great system for 1.Great Status page 2.Great UI **What do you dislike about Freshstatus by Freshworks?** What is bad? There is no payment option so you can do white labels **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Not to get tickets from people ### 28. Still new to the system however appears easy and convenient to use **Rating:** 4.0/5.0 stars **Reviewed by:** Louise F. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Freshstatus by Freshworks?** We are already Freshdesk customers so it seemed only logical to use another Freshworks product for a status page. As I am already familiar with otehr Freshworks admin pages I have found Freshstatus very easy and intuitive to navigate. **What do you dislike about Freshstatus by Freshworks?** It allows you to navigate away from a page without prompting you to save which is frustrating if you have spent time adding groups and services but have not clicked "save and publish" - this button is also greyed out if a group does not have services. It is also unclear how create an incident and update a status at the same time - it looks like this is two separate actions. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The intention of the the product is to prevent customers all reporting the same issues as instead they can subcribe to incident updates so the automation should save time. ### 29. Very easy and useful **Rating:** 4.5/5.0 stars **Reviewed by:** Badreddine Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Freshstatus by Freshworks?** I've been using Freshstatus for a while and I'm really happy with it. It's a great service for monitoring the uptime and performance of my website and other critical systems. The real-time updates are very helpful and the service is very easy to use. Overall, I highly recommend Freshstatus to anyone looking for a reliable monitoring solution. **What do you dislike about Freshstatus by Freshworks?** It will be userful to give access with a pin code for exemple **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus improve our business by providing real-time updates that help us ti communicate with our customer in incident management ### 30. Great free status page **Rating:** 4.5/5.0 stars **Reviewed by:** The E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Freshstatus by Freshworks?** Saves me coding up a status page and hosting it myself. **What do you dislike about Freshstatus by Freshworks?** All good. Working on API next on integration **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It allows me to put up a statue page for my home services - and soon via integration to Zabbix/API I'm self writing ### 31. Great for Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Freshstatus by Freshworks?** I just love the fact they offer a free service for startups and small businesses. That changed the perception our clients have of our service. As a SaaS we need to prove that our service is working well, and they provide exactly that. My clients can check our status, and this increases the chance of closing contracts. **What do you dislike about Freshstatus by Freshworks?** I don't like their pricing model too much. I know they have a lot of different services but it's complex to understand the difference between their services. I could not set a SSL to my freshstatus page also. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** They are solving the problem of monitoring web services, creating alerts for the customers, showing badge on the web that my service is trustworthy and allowing clients to check all maintenance we did. ### 32. Easy, Simple and Quick Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel N. | Executive Director, Cyber security , Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Freshstatus by Freshworks?** Easy to adopt, set and run your status page. - Nice integrations with Cloud Providers - Generic Integration like webhooks and API - Customizable Page and Authentication **What do you dislike about Freshstatus by Freshworks?** Still in early stages. Small product in Freshporfolio but very responsive team. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Keep tracking of Incidents reports. Unified status page for internal customers. ### 33. Very Good Serivce **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Freshstatus by Freshworks?** The fact it is free and can do so much! I love it **What do you dislike about Freshstatus by Freshworks?** Nothing yet. I am still testing it but so far so good **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It is helping me keep track of websites ### 34. Really Great Dashboard for Small IT Depts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Freshstatus by Freshworks?** Easy to communicate with large group and eliminate the need for multiple emails and phone calls. **What do you dislike about Freshstatus by Freshworks?** I would like an integration with freshservice to choose subscribers versus manually inputting them 1 by 1. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Reducing phone calls and status emails when issues arise. ### 35. Great Features, Low Cost **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Freshstatus by Freshworks?** I enjoy FreshStatus because of the wide range of features and options combined with the lower cost of use for our small business. Services are on-par with other big leading status page providers. **What do you dislike about Freshstatus by Freshworks?** It seems to take a little longer time to introduce new features. However, this is not a significant issue due to the quality of the existing product offerings. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Giving a common one place for people to go to find out service status and reduces the need for phone calls or email tickets asking about service status ### 36. The easy way to communicate all incidents in one platform **Rating:** 4.5/5.0 stars **Reviewed by:** WIlfredo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2023 **What do you like best about Freshstatus by Freshworks?** I would like an easy way to communicate with our corporate people about all incidents that affect the operation continuity in a fashion way. Also the easy integration with other modules solution that the company offers in one roof. **What do you dislike about Freshstatus by Freshworks?** Sometimes the way to do configuration is not clear a simple eyes. Needs to start to search for more information, tutorial, and or FAQs. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Help me a lot to communicate all incidents that affect the production on a single page and offer other types of communication with all of them. ### 37. Really handy and easy to use status update system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Freshstatus by Freshworks?** Its very easy to use and the customer facing portal is well designed and simple. The portal is fully customisable, very impressed. **What do you dislike about Freshstatus by Freshworks?** It would be good if it integreted better with Freshservice (or even became part of Freshservice). **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus should reduce the number of calls we get from end users if we can proactively point them towards a status page so they can see we are working on the issue. ### 38. Great tool **Rating:** 3.5/5.0 stars **Reviewed by:** Jens W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about Freshstatus by Freshworks?** First Setup is very easy, you get a complete status page very soon. **What do you dislike about Freshstatus by Freshworks?** There is no native support for SSL on your custom status page, also the handling of pings with freshping is not that intuitive. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Outages of systems and overview of different services. ### 39. Simple interface but very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy N. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Freshstatus by Freshworks?** I love that it's simple, cheap, effective, and full-featured. **What do you dislike about Freshstatus by Freshworks?** My only complaint is that the custom domains don't seem to work on the admin console, which is only really an issue because we manually have to grab other links to send to customers that request them instead of just sending a link straight out of the admin console. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** FreshStatus gives us a simple way to communicate outages and incident updates to avoid constant phone calls and emails about these things. It gets customers better data more quickly, and frees up our techs to work "real" issues instead of communicating status updates. ### 40. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Freshstatus by Freshworks?** The ease of use and ability to customize **What do you dislike about Freshstatus by Freshworks?** I don't really have all that much to say about what it's lacking - I've used the platform for various small businesses over the years and have seen as features have been added to improve and make for a better user experience each time. I do have 2 suggestions though: 1. Email Notification Templates: to be able to replicate/copy over/share the same email notification templates between agents & subscribers (as an option, per individual type). 2. Subscriber settings: it's pretty tiresome for the subscriber to manage their settings if they have to login, it would be far easier to have them determine at the point of clicking "Subscribe" which services they'd like to be alerted for. By default, it includes all Service Components, would be nice to select which one's you're interested in without having to create a subscriber login profile. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It's far easier to manage incidents and communicate with customers as opposed to sending multiple messages over multiple platforms. We can now share a "canned response" with them to follow the incident updates on the network status page, and encourage them to turn on updates. ### 41. Overall good incident notificaiton system. **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Freshstatus by Freshworks?** Working well to notify my internal company. Grouping resources and allowing our Users to subscribe to events is key **What do you dislike about Freshstatus by Freshworks?** Unable to sync users or groups from FreshService is the biggest detriment to program. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Notifying our company in a consistent and relatable manner. We were utilizing email prior. ### 42. So far it seems very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Scott H. | VP of Information Systems & Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Freshstatus by Freshworks?** Very easy to use. The price is awesome. The number of integrations and walking you thru them is also very good **What do you dislike about Freshstatus by Freshworks?** So far I have really not come across any. The only thing I would mention is the lack of being able to get a realistic price up front. Yeah, the free account is great, but we are just below it and it would be great to be able to easily see what I could expect. Atlassian is notorious for offering limited free plans and then to add the 1 user that puts you over the limit is a huge cost. So knowing this before hand would be great. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Keeping the business users and employees alerted to our critical infrastructure items ### 43. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob D. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Freshstatus by Freshworks?** The free offerings are great for monitoring my home server and services. The status page looks nice and the integration with the free Freshping monitoring is very handy. **What do you dislike about Freshstatus by Freshworks?** No issues that I have been able to detect **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Having a handy status page and free external monitoring ### 44. Reasonable Status Page system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Freshstatus by Freshworks?** Allows incidents and scheduled mainenance to be easily presented, **What do you dislike about Freshstatus by Freshworks?** Direct integrations for notifications would be more convenient (e.g. posting a message in our internal Google Chat) but with a little code and the webhooks we should be able to get something works **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Letting out internal and external stakeholders know about what is happening without them needing to ask us when we are busy fixing a problem ### 45. The system is so easy to use, and couldnt think of any bad points to comment. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Freshstatus by Freshworks?** The system is so easy to setup and use. It is clean and simple not just for internal use but for our clients as well. Would strongly recommend every company should use something like this **What do you dislike about Freshstatus by Freshworks?** Honestly, nothing! I think that the product does everything we need it to do. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Easy communication for our clients and hopefully will have them verify staus online to reduce calls. (more than likely not) but will hopefully slowly get clients to change the way they work ### 46. New User **Rating:** 2.5/5.0 stars **Reviewed by:** William G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Freshstatus by Freshworks?** I'm a New User to FreshStatus product line. I like what I see so far. Just trying to iron out a few issues here and there but nothing deal-breaking as of yet. **What do you dislike about Freshstatus by Freshworks?** Havent found one yet. I'll see how it goes from here on out. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Better Communication between our customers and us. ### 47. We already use the platform, but the monthly fee is high due to the dollar in Brazil **Rating:** 1.0/5.0 stars **Reviewed by:** GABRIEL D. | IT COORDINATOR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Freshstatus by Freshworks?** I am familiar with the freshstatus tool, but we use freshping and it is very useful for monitoring because it is simple to configure and I have now integrated with freshstatus to test it **What do you dislike about Freshstatus by Freshworks?** As I informed you, I am familiar with the Freshstatus status tool that I integrated at the time to use as soon as I finish it, I can give you a better evaluation after using it **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** a web page for our CEO, COO and CFO and other stakeholders to track IT statuses ### 48. Easy to setup and use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Freshstatus by Freshworks?** Very easy an quick to set up and start using Can be used with a custom domain Very customizable for a free tool **What do you dislike about Freshstatus by Freshworks?** Do not accept upload of images for customization **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Reduce the quantity of redundant tickets opened by internal clients ### 49. Easy to use and good looking status page with incident reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Freshstatus by Freshworks?** I like the integration with Freshping, so my status pages refresh automatically. It's great that our clients can subscribe to updates. **What do you dislike about Freshstatus by Freshworks?** Currently nothing. It works very well. We never had any issues. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Our clients have a platform where they can see if everything works. ### 50. Very simple and easy to setup **Rating:** 5.0/5.0 stars **Reviewed by:** Stewart W. | Company Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Freshstatus by Freshworks?** freshstatus is Very simple and easy to setup allowing us to spend more time on the things that matter most it also has a free account that will get you off to a flying start in no time **What do you dislike about Freshstatus by Freshworks?** Have not found anything we don't like about this service **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows us to link Freshping with Freshstatus at no charge allowing us to automate or fault response faster - [View Freshstatus by Freshworks pricing details and edition comparison](https://www.g2.com/products/freshstatus-by-freshworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+10%3A33%3A07+-0500&secure%5Bsession_id%5D=f4ec82dd-704a-4662-990c-23f6cb57122a&secure%5Btoken%5D=93f82a2ff9cff3f0b28b7a1bcf29167d28cda12a5dbc270be3cd44030c20b4c1&format=llm_user) ## Freshstatus by Freshworks Features **Generative AI** - AI Text Generation **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Freshstatus by Freshworks Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (931 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews)