--- title: Freshstatus by Freshworks Reviews meta\_title: 'Freshstatus by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 370 reviews by the users' company size, role or industry to find out how Freshstatus by Freshworks works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 370 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Freshstatus by Freshworks Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshstatus by Freshworks but has limited features. Are you part of the Freshstatus by Freshworks team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshstatus by Freshworks Community](https://www.g2.com/products/freshstatus-by-freshworks/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Niranjan Ragavan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Dynatrace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ View All Alternatives ](https://www.g2.com/products/freshstatus-by-freshworks/competitors/alternatives) ## User Insights Average based on 370 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 6/5/2023 "An imperfect, but quickly improving Service Desk platform" 4/5 What do you like best about Freshstatus by Freshworks? Freshstatus has a lot going for it. A quick, intuitive way to define service delivery for the catalog of services we all support, and to show one's customers (external or internal) what's up, down, degraded or about to undergo maintenance is a solid boon. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Freshstatus doesn't (yet) integrate with Freshservice - so we find ourselves having to list things like maintenance windows, service degradations, and more in two places. As a small team where everyone already wears a lot of hats, this extra step can feel like a lot - especially in an emergency situation. However, their roadmap seems to indicate that this integration is coming soon... so we are keeping our fingers crossed. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? There's often a perception that "everything is always down" - or, simple frustrations over our staff not having a single place to look for status updates, service uptimes, and other things they need to know about technology statuses to get their jobs done. Freshstatus is a strong step in the right direction for us to be able to better provide our internal customers with this critical information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 1/9/2024 "It's been a good experience." 4/5 What do you like best about Freshstatus by Freshworks? Freshstatus was really easy to setup and integrate into our systems. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I wish I could monitor other status pages with Freshstatus to give me the full picture of my on premis and cloud enviornment. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Letting end users know the status of services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chris D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris D.") CD Chris D. Founder Small-Business (50 or fewer emp.) 6/23/2023 "Really easy to use and a simple way to communicate with customers" 5/5 What do you like best about Freshstatus by Freshworks? You can see status clearly and there's flexibility to get the message you need to out to the masses. The best part is people can subscribe to updates so those that really care can be kept up-to-date. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I don't have anything negative to say about it. Support has always been really responsive when I needed something. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Communicating with customers when something is not performing properly. Communication is key to help people understand that an issue being experienced is acknowledged, being worked on and also when it's expected to be resolved. When something goes wrong, you need to communicate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DC Dennis C. Mid-Market (51-1000 emp.) 2/17/2023 "One of the best free status pages" 4.5/5 What do you like best about Freshstatus by Freshworks? The variety of settings is fascinating, plus Freshstatus is completely free of charge for up to 200 subscribers and should remain so permanently. The features that are already included can keep up with big players like Atlassian's Status Page. I have tested several open source variants, which unfortunately are hardly maintained anymore. From hosted sites Freshstatus is one of the few that are free and offer such amount of features. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? If there is still the possibility to display only certain services on the status page for certain subscribers, this would be a great advantage for our use case in the company. Otherwise, there is not much to complain about. Currently it is not possible to register for free. This is perhaps a negative point for customers who are not yet registered. I hope this will be removed soon. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? We map the internal communication for incidents and maintenance work via Freshstatus. Due to this, all employees are always informed and have a history. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 1/29/2024 "Good straightforward product" 4/5 What do you like best about Freshstatus by Freshworks? It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I'm not sure if it's still available for new customers to sign up for Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Communicting with our customers during critical incidents. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TB Tina B. Enterprise (\> 1000 emp.) 9/12/2023 "Freshstatus" 4.5/5 What do you like best about Freshstatus by Freshworks? Ease of use for the customer and display. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Needs more option and clearer instructions in some areas. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Communication with all customers & employees to know the status of the program as well as upcoming maintance in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/8/2023 "The most easy way to announce service status across the globe" 5/5 What do you like best about Freshstatus by Freshworks? We have been looking for an easy-to-use, flexible and API-friendly service for letting everyone know about the incidents and upcoming maintenance across the globe. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? We did not like the watermarks being all around the status page and decided to inform them about this to help this valued service get better, and they removed most of the banners (except the one at the bottom, which is acceptable and required as this is a free service) just a few weeks after we contacted them. As of today, we do not have any issues or dislikes about the service. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Informing everyone about our incidents was painful as we have customers worldwide for different services. Freshstatus by Freshworks completely fixed this problem for us \*for FREE\*. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Luis Eduardo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Eduardo G.") LG Luis Eduardo G. Co-Founder Small-Business (50 or fewer emp.) 6/22/2023 "Simple and easy status page for startups" 5/5 What do you like best about Freshstatus by Freshworks? Freshstatus is so easy to install and put on air to fast! I've created my own custom status page in 20min or less and is so important for us to communicate to our customers if the platform is down. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? There is nothing bad, maybe could have more custom options like fonts or text colors in some titles. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? We can communicate the status of the platform, scheduled maintenances and incidents to our customers and IT crew. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YP Youri P. Enterprise (\> 1000 emp.) 7/22/2023 "Seems to ne a nice extra feature on top of Freshdesk (still discovering it)" 4/5 What do you like best about Freshstatus by Freshworks? - Integration with Freshdesk - Easy way to inform all our freshdesk users of general issues as well as unavailability of some colleagues (vacations for instance) Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Nothing till now but I am still figuring out how to get the most of this free app. I just hope it will allow me to replace the google calendar shared with all my team Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Till now I had no way to inform all the freshdesk users when each agent will be unavailable due (vacations, medical license, training, etc.). It would allow to not rely on third-party app. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matthieu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu N.") MN Matthieu N. Small-Business (50 or fewer emp.) 9/27/2023 "So easy to deploy" 5/5 What do you like best about Freshstatus by Freshworks? Freshstatus was so easy to configure and integrate into our application that we dispensed with any in-house development to display the status of our components. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? We've searched and searched, but so far nothing. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Freshstatus is the tip of the iceberg. Coupled with freshping and freshservices, we have succeeded in industrializing the monitoring and communication of incidents and maintenance to our users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) Freshstatus by Freshworks Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-pagerduty) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33920a3866ad94608ec6b89830ae780f/statuspage.png "Product Avatar Image") Statuspage 4.2/5(30) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-statuspage) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-servicenow-it-service-management) ##### ##### Freshstatus by Freshworks Features Generative AI AI Text Generation [ View More Features ](https://www.g2.com/products/freshstatus-by-freshworks/features) ##### Categories on G2 [IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Best tools for automating feedback categorization](https://www.g2.com/discussions/feedback-analytics-what-are-the-best-tools-for-automating-feedback-categorization)[Which procure-to-pay system is most recommended by professionals](https://www.g2.com/discussions/which-procure-to-pay-system-is-most-recommended-by-professionals)[What are the best automotive marketing tools for dealerships requiring faster website optimization and competitive positioning?](https://www.g2.com/discussions/what-are-the-best-automotive-marketing-tools-for-dealerships-requiring-faster-website-optimization-and-competitive-positioning) [SafetyCulture vs SafetyChain: which food safety management platform integrates better with existing business systems?](https://www.g2.com/discussions/safetyculture-vs-safetychain-which-food-safety-management-platform-integrates-better-with-existing-business-systems)[Which publisher ad server software is easiest for a small publisher to set up without developer help so a non-technical team can manage their own ad inventory?](https://www.g2.com/discussions/which-publisher-ad-server-software-is-easiest-for-a-small-publisher-to-set-up-without-developer-help-so-a-non-technical-team-can-manage-their-own-ad-inventory)[What is the best IT alerting tool for large-scale IT environments?](https://www.g2.com/discussions/what-is-the-best-it-alerting-tool-for-large-scale-it-environments) [Show MoreShow Less](javascript:void(0);)