--- title: Freshstatus by Freshworks Reviews meta\_title: 'Freshstatus by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 370 reviews by the users' company size, role or industry to find out how Freshstatus by Freshworks works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 370 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Freshstatus by Freshworks Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshstatus by Freshworks but has limited features. Are you part of the Freshstatus by Freshworks team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshstatus by Freshworks Community](https://www.g2.com/products/freshstatus-by-freshworks/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Niranjan Ragavan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Dynatrace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ View All Alternatives ](https://www.g2.com/products/freshstatus-by-freshworks/competitors/alternatives) ## User Insights Average based on 370 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Small-Business (50 or fewer emp.) 8/15/2022 "Really straight forward to configure and valuable service for all SaaS businesses" 4/5 What do you like best about Freshstatus by Freshworks? Can get started for free, has all the key features I need to get going, then I can upgrade later for more features. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Extent of customisation is limited, I want to make the status page as close to my corporate identity as possible. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Communicating uptime and downtime incidents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 8/25/2022 "Decent solution" 2.5/5 What do you like best about Freshstatus by Freshworks? Forever free plan! No payment needed!!!! Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Maybe a better GUI layout. Overall it seems like a good fit for a free solution. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Wayne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wayne B.") WB Wayne B. Instructional Technology Specialist Mid-Market (51-1000 emp.) 4/5/2019 "Freshstatus is a great solution for online services maintenance management and notification." 4/5 What do you like best about Freshstatus by Freshworks? We've just recently started using Freshstatus but it is incredibly easy to configure. Changing the status of a service is fast and easy. I'm excited about the integration with Freshping, so some of our mission critical services can have their status updated automatically. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I've noticed that with the Freshping integration it sometimes takes quite awhile to update the status of a service that is down, I would like to see those updates occur much faster. Since Freshping can check the status of services every 1 or 5 minutes, I think it would be acceptable for Freshstatus to pick up the service availability after 2 checks. So, if the service is being checked every minute, after 2 minutes of failed checks the status could be updated, or if set to 5 minutes, then the service status is updated in Freshstatus after 10 minutes. Or, perhaps it could be configurable by the user. I would also like to see the ability to embed Freshstatus content on our website and maybe the ability to embed only a portion of it. At this point, the functionality doesn't exist, but my understanding is that it is coming soon. Review collected by and hosted on G2.com. Recommendations to others considering Freshstatus by Freshworks: Look into the paid subscription option, if at all possible. It seems to be rather well priced and the product is very easy to implement and maintain. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? We are currently only using it internally to notify the technology support related departments, but we would like to embed it on our IT website to keep students, staff, and faculty informed of outages and upcoming maintenance. I am part of a small IT Department and often when a service is down I may be the one working to resolve the problem or contact the vendor, while simultaneously updating code on our website to post the alert. Even without the Freshping integration, the ability to login and quickly change the status of a service would save an incredible amount of time that could be better spend resolving the problem. Review collected by and hosted on G2.com. Show More Response from Parthiban kannan of Freshstatus by Freshworks [Editedit](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-2057585/official_response/edit) Thank you,Wayne. We are delighted to read your comment. We'll share this across with teams that created Freshstatus and make their day happy. Regarding the feature you have asked for,we will try our best to accommodate it in the upcoming version of the product. We will keep you informed of it. Thanks again. 10/27/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 7/29/2022 "FreshStatus Review" 4.5/5 What do you like best about Freshstatus by Freshworks? The interface is extremely simple and easy to use. Very intuitive features and options to get you going quickly. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I wish it would integrate with FreshDesk a little better. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Reporting systems' outage in realtime and in detail. And it allows me to select the (setup) systems in place that are affected. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in International Trade and Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in International Trade and Development") AI Verified User in International Trade and Development Small-Business (50 or fewer emp.) 1/22/2022 "The best status service" 5/5 What do you like best about Freshstatus by Freshworks? Hello, I've been using this service for about 3 months and it's really amazing. firstly almost all is free unlike competitors of the same style. Secondly the site and the interface is really easy to use and there are a lot of functions, like the complete customization of your page or even using a custom domain. Your users can subscribe to a kind of newsletters and receive an email when one of your services is offline. You can also tweet all your outages directly by just clicking a button. I could say so many other things but I'll stop there. I really recommend this quality service! Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I love everything in this application. For me all it's okay. Review collected by and hosted on G2.com. Recommendations to others considering Freshstatus by Freshworks: Go for it ! great service Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? The only problem I encountered was the customization of my domain, but the problem came from me! all is ok Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Enterprise (\> 1000 emp.) 8/19/2022 "Freshstatus FTW" 4/5 What do you like best about Freshstatus by Freshworks? Users being able to subscribe to individual alerts is wonderful. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? The only downside I can see is them not having more automation and plug in examples to start. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? ALerting our community to maintenance and issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AW Aden W. Owner/Developer Small-Business (50 or fewer emp.) 2/6/2022 "Quick and easy to use" 5/5 What do you like best about Freshstatus by Freshworks? Really quick and simple to create incidents and scheduled maintenance to notify customers of issues and upcoming work. Has reduced the number of support requests and improved customer engagement. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? The ability to use the website from a mobile phone. Sometimes we need to raise urgent, out-of-hours issues and rendering can be problematic at times, but doesn't stop us from using it via a mobile device. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Customer communication and engagement. Has reduced incoming support tickets allowing the team to concentrate on incident resolution whilst keeping customers up-to-date with as little effort as possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 8/17/2022 "Everything I needed" 5/5 What do you like best about Freshstatus by Freshworks? That it comes with pretty much all the things we need. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? The integration between fresh status and fresh ping was bit tricky. However, its works great once setup. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Communicating alerts and maintence to our customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shiva H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiva H.") SH Shiva H. Senior DevOps Engineer Mid-Market (51-1000 emp.) 12/20/2021 "Simple and easy to setup and report" 5/5 What do you like best about Freshstatus by Freshworks? Ease of use. The ability to group related services and sub-group them based on the type of service was intuitive. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Does not have HTTPS redirection for the custom domain yet. I was told the feature is in pipeline. Review collected by and hosted on G2.com. Recommendations to others considering Freshstatus by Freshworks: If you are looking to integrate your status page to lot of other IT tools Freshstatus may not be your cup of tea, as of today available integration options are limited. We have decided to manually maintain the page and so we are happy with Freshstatus and we needn't want more. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Status page for SaaS solutions we offer as an organization. I was able to setup a status page within a day including custom domain name hosting. Review collected by and hosted on G2.com. Show More 6/20/2022 Current UserValidated ReviewerSource: Organic ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.") MH Michael H. Unternehmensberater/ Partner Small-Business (50 or fewer emp.) 8/19/2022 "Freshstatus Service Overview" 4.5/5 What do you like best about Freshstatus by Freshworks? Its a simple tool to communicate isues and service status Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Not integrated fully to the Freshworks SSO if the other services are not in US. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Communicating issues to our customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) Freshstatus by Freshworks Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-pagerduty) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33920a3866ad94608ec6b89830ae780f/statuspage.png "Product Avatar Image") Statuspage 4.2/5(30) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-statuspage) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-servicenow-it-service-management) ##### ##### Freshstatus by Freshworks Features Generative AI AI Text Generation [ View More Features ](https://www.g2.com/products/freshstatus-by-freshworks/features) ##### Categories on G2 [IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Best tools for automating feedback categorization](https://www.g2.com/discussions/feedback-analytics-what-are-the-best-tools-for-automating-feedback-categorization)[Which procure-to-pay system is most recommended by professionals](https://www.g2.com/discussions/which-procure-to-pay-system-is-most-recommended-by-professionals)[What are the best automotive marketing tools for dealerships requiring faster website optimization and competitive positioning?](https://www.g2.com/discussions/what-are-the-best-automotive-marketing-tools-for-dealerships-requiring-faster-website-optimization-and-competitive-positioning) [SafetyCulture vs SafetyChain: which food safety management platform integrates better with existing business systems?](https://www.g2.com/discussions/safetyculture-vs-safetychain-which-food-safety-management-platform-integrates-better-with-existing-business-systems)[Which publisher ad server software is easiest for a small publisher to set up without developer help so a non-technical team can manage their own ad inventory?](https://www.g2.com/discussions/which-publisher-ad-server-software-is-easiest-for-a-small-publisher-to-set-up-without-developer-help-so-a-non-technical-team-can-manage-their-own-ad-inventory)[What is the best IT alerting tool for large-scale IT environments?](https://www.g2.com/discussions/what-is-the-best-it-alerting-tool-for-large-scale-it-environments) [Show MoreShow Less](javascript:void(0);)