--- title: Freshstatus by Freshworks Reviews meta\_title: 'Freshstatus by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 370 reviews by the users' company size, role or industry to find out how Freshstatus by Freshworks works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 370 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Freshstatus by Freshworks Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshstatus by Freshworks but has limited features. Are you part of the Freshstatus by Freshworks team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshstatus by Freshworks Community](https://www.g2.com/products/freshstatus-by-freshworks/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Niranjan Ragavan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Dynatrace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ View All Alternatives ](https://www.g2.com/products/freshstatus-by-freshworks/competitors/alternatives) ## User Insights Average based on 370 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Jose R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose R.") JR Jose R. CEO Small-Business (50 or fewer emp.) 11/23/2022 "Great for Startups" 5/5 What do you like best about Freshstatus by Freshworks? I just love the fact they offer a free service for startups and small businesses. That changed the perception our clients have of our service. As a SaaS we need to prove that our service is working well, and they provide exactly that. My clients can check our status, and this increases the chance of closing contracts. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I don't like their pricing model too much. I know they have a lot of different services but it's complex to understand the difference between their services. I could not set a SSL to my freshstatus page also. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? They are solving the problem of monitoring web services, creating alerts for the customers, showing badge on the web that my service is trustworthy and allowing clients to check all maintenance we did. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel N.") DN Daniel N. Executive Director, Cyber security Mid-Market (51-1000 emp.) 4/25/2023 "Easy, Simple and Quick Setup" 4.5/5 What do you like best about Freshstatus by Freshworks? Easy to adopt, set and run your status page. - Nice integrations with Cloud Providers - Generic Integration like webhooks and API - Customizable Page and Authentication Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Still in early stages. Small product in Freshporfolio but very responsive team. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Keep tracking of Incidents reports. Unified status page for internal customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LW Leigh W. Small-Business (50 or fewer emp.) 7/31/2023 "Very Good Serivce" 5/5 What do you like best about Freshstatus by Freshworks? The fact it is free and can do so much! I love it Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Nothing yet. I am still testing it but so far so good Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? It is helping me keep track of websites Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/11/2023 "Really Great Dashboard for Small IT Depts" 3.5/5 What do you like best about Freshstatus by Freshworks? Easy to communicate with large group and eliminate the need for multiple emails and phone calls. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I would like an integration with freshservice to choose subscribers versus manually inputting them 1 by 1. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Reducing phone calls and status emails when issues arise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Small-Business (50 or fewer emp.) 6/20/2023 "Great Features, Low Cost" 4/5 What do you like best about Freshstatus by Freshworks? I enjoy FreshStatus because of the wide range of features and options combined with the lower cost of use for our small business. Services are on-par with other big leading status page providers. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? It seems to take a little longer time to introduce new features. However, this is not a significant issue due to the quality of the existing product offerings. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Giving a common one place for people to go to find out service status and reduces the need for phone calls or email tickets asking about service status Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![WIlfredo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WIlfredo M.") WM WIlfredo M. Small-Business (50 or fewer emp.) 3/26/2023 "The easy way to communicate all incidents in one platform" 4.5/5 What do you like best about Freshstatus by Freshworks? I would like an easy way to communicate with our corporate people about all incidents that affect the operation continuity in a fashion way. Also the easy integration with other modules solution that the company offers in one roof. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? Sometimes the way to do configuration is not clear a simple eyes. Needs to start to search for more information, tutorial, and or FAQs. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Help me a lot to communicate all incidents that affect the production on a single page and offer other types of communication with all of them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/3/2023 "Really handy and easy to use status update system" 4.5/5 What do you like best about Freshstatus by Freshworks? Its very easy to use and the customer facing portal is well designed and simple. The portal is fully customisable, very impressed. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? It would be good if it integreted better with Freshservice (or even became part of Freshservice). Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Freshstatus should reduce the number of calls we get from end users if we can proactively point them towards a status page so they can see we are working on the issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JW Jens W. Small-Business (50 or fewer emp.) 4/9/2023 "Great tool" 3.5/5 What do you like best about Freshstatus by Freshworks? First Setup is very easy, you get a complete status page very soon. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? There is no native support for SSL on your custom status page, also the handling of pings with freshping is not that intuitive. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? Outages of systems and overview of different services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jeremy N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy N.") JN Jeremy N. President Small-Business (50 or fewer emp.) 2/27/2023 "Simple interface but very effective" 5/5 What do you like best about Freshstatus by Freshworks? I love that it's simple, cheap, effective, and full-featured. Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? My only complaint is that the custom domains don't seem to work on the admin console, which is only really an issue because we manually have to grab other links to send to customers that request them instead of just sending a link straight out of the admin console. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? FreshStatus gives us a simple way to communicate outages and incident updates to avoid constant phone calls and emails about these things. It gets customers better data more quickly, and frees up our techs to work "real" issues instead of communicating status updates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 11/9/2022 "Great Platform" 5/5 What do you like best about Freshstatus by Freshworks? The ease of use and ability to customize Review collected by and hosted on G2.com. What do you dislike about Freshstatus by Freshworks? I don't really have all that much to say about what it's lacking - I've used the platform for various small businesses over the years and have seen as features have been added to improve and make for a better user experience each time. I do have 2 suggestions though: 1. Email Notification Templates: to be able to replicate/copy over/share the same email notification templates between agents & subscribers (as an option, per individual type). 2. Subscriber settings: it's pretty tiresome for the subscriber to manage their settings if they have to login, it would be far easier to have them determine at the point of clicking "Subscribe" which services they'd like to be alerted for. By default, it includes all Service Components, would be nice to select which one's you're interested in without having to create a subscriber login profile. Review collected by and hosted on G2.com. What problems is Freshstatus by Freshworks solving and how is that benefiting you? It's far easier to manage incidents and communicate with customers as opposed to sending multiple messages over multiple platforms. We can now share a "canned response" with them to follow the incident updates on the network status page, and encourage them to turn on updates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/freshstatus-by-freshworks/pricing) Freshstatus by Freshworks Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-pagerduty) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33920a3866ad94608ec6b89830ae780f/statuspage.png "Product Avatar Image") Statuspage 4.2/5(30) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-statuspage) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/freshstatus-by-freshworks-vs-servicenow-it-service-management) ##### ##### Freshstatus by Freshworks Features Generative AI AI Text Generation [ View More Features ](https://www.g2.com/products/freshstatus-by-freshworks/features) ##### Categories on G2 [IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Best tools for automating feedback categorization](https://www.g2.com/discussions/feedback-analytics-what-are-the-best-tools-for-automating-feedback-categorization)[Which procure-to-pay system is most recommended by professionals](https://www.g2.com/discussions/which-procure-to-pay-system-is-most-recommended-by-professionals)[What are the best automotive marketing tools for dealerships requiring faster website optimization and competitive positioning?](https://www.g2.com/discussions/what-are-the-best-automotive-marketing-tools-for-dealerships-requiring-faster-website-optimization-and-competitive-positioning) [SafetyCulture vs SafetyChain: which food safety management platform integrates better with existing business systems?](https://www.g2.com/discussions/safetyculture-vs-safetychain-which-food-safety-management-platform-integrates-better-with-existing-business-systems)[Which publisher ad server software is easiest for a small publisher to set up without developer help so a non-technical team can manage their own ad inventory?](https://www.g2.com/discussions/which-publisher-ad-server-software-is-easiest-for-a-small-publisher-to-set-up-without-developer-help-so-a-non-technical-team-can-manage-their-own-ad-inventory)[What is the best IT alerting tool for large-scale IT environments?](https://www.g2.com/discussions/what-is-the-best-it-alerting-tool-for-large-scale-it-environments) [Show MoreShow Less](javascript:void(0);)