--- title: Freshstatus by Freshworks Reviews meta_title: 'Freshstatus by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 370 reviews by the users' company size, role or industry to find out how Freshstatus by Freshworks works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 370 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Freshstatus by Freshworks Reviews **Vendor:** Freshworks **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.5/5.0 **Total Reviews:** 370 ## About Freshstatus by Freshworks Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. ## Freshstatus by Freshworks Reviews ### 1. Intuitive and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Freshstatus by Freshworks?** Very intuitive and user-friendly UX across the whole application. And best of all it's free! **What do you dislike about Freshstatus by Freshworks?** Lacking some customisation features and the colour picker system seems to be a little buggy at times. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Being a startup costs can quickly mount up. Freshstatus allows me to offer a professional status page for our services without breaking the bank! ### 2. So far, so good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Freshstatus by Freshworks?** I like that it's easy to create incidents and share them with the rest of the organization. **What do you dislike about Freshstatus by Freshworks?** I don't like that you're only allowed 5 agents to create incidents. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We've had a pretty big communication problem for a long time. Finding an effective way to communicate system issues has been a struggle for us, but now that problem has been resolved. ### 3. Love FreshStauts **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Freshstatus by Freshworks?** Easy way to communicate the status of different services with customers. **What do you dislike about Freshstatus by Freshworks?** That the support time is around two months before you get a reply. **Recommendations to others considering Freshstatus by Freshworks:** Although support times are long, support is brilliant. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I can log issues and maintenance on there, and if they are subscribed, it will automatically send an email out. I don't have to email each client to let them know that their service is having a problem/is undergoing maintenance. ### 4. Intuitive and flexible, like all FreshWorks apps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Freshstatus by Freshworks?** The simplicity, flexibility, and speed of which you can get it set up. **What do you dislike about Freshstatus by Freshworks?** The integration with Freshservice is a little restrictive, but the Webhooks can be used as a workaround. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicating to our end-users (higher-ed students) the current status of our systems and letting them sign up for incident resolution alerting. Reduced time spent managing communication while dealing with incidents. ### 5. It's best status page **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas B. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Freshstatus by Freshworks?** I love the simplicity, style and support team. **What do you dislike about Freshstatus by Freshworks?** The page is unfortunately not available in French. **Recommendations to others considering Freshstatus by Freshworks:** Let's Go To use FreshStatus !!! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I can have freshstatus warn my customers of the various problems ### 6. I love FreshStatus! **Rating:** 5.0/5.0 stars **Reviewed by:** Willian M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus and freshworks is most productive for my business! **What do you dislike about Freshstatus by Freshworks?** Only 250 peoples can subscribe on monitor on free plan **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** External monitor of all services ### 7. Great alternative to Status Page **Rating:** 5.0/5.0 stars **Reviewed by:** Joe H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Freshstatus by Freshworks?** It's beautiful, easy to use, and integrates well with FreshDesk. **What do you dislike about Freshstatus by Freshworks?** The login process can be a little tricky since it relies on a FreshWorks account. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus makes it easy for us to provide our customers with status updates. ### 8. Great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus has a wide range of features in its current free plan. I like having templates that I can apply to incidents and integrations to other services. **What do you dislike about Freshstatus by Freshworks?** A few areas mention paid plans, but so far, they have not introduced that. Also, they are sometimes slower to add integrations, but that is hard to fault for free. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** When service is impacted, it is easier to broadcast a status update than wait for each client to reach out with a ticket and then reply with the same answer to them all. ### 9. Very easy to use and Was able to get setup within minutes. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick D. | President/CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2021 **What do you like best about Freshstatus by Freshworks?** I can tell all my users what's up with our website and if something is wrong, and that then prevents them from having to wonder. **What do you dislike about Freshstatus by Freshworks?** The fact that reviews are forced to get the alert or badge or free and that you only get one. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Bro this is redundant, The problem I am resolving is the fact I can communicate what's wrong with our website if something happens. ### 10. Does everything we need it to for free **Rating:** 5.0/5.0 stars **Reviewed by:** Slav I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus is a free alternative that allows us to do pretty much all that we need from a status page without the pricetag. **What do you dislike about Freshstatus by Freshworks?** Not much to dislike - the app if very fully featured. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We are using it to notify our customers when there is an outage. ### 11. Freshstatus helped me to communicate services status with my followers **Rating:** 4.5/5.0 stars **Reviewed by:** Charlo C. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Freshstatus by Freshworks?** I like that you can post updates to current live incidents & SM's. I also find useful the email subscription and integrations. I like the templates and canned responses features which saves me a lot of time. I like the layout of Freshstatus. Even though I don't use the reports feature, I still find it useful sometimes for statistical reasons. Overall, I really love that the service is highly customisable even as a free plan which is very rare in other services. I highly recommend this service to anyone. **What do you dislike about Freshstatus by Freshworks?** I can't think of anything that I don't like about Freshstatus. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I am able to communicate clearly with my followers regarding status updates. It is an easy and quick system which is extremely beneficial. I just integrates Freshstatus with Freshdesk and it saves me a lot of time when users report an incident. It's quick and effecient! ### 12. Free and swift to setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2021 **What do you like best about Freshstatus by Freshworks?** First of all, it is free that is the best part of it, and not only that it also allows us to setup custom domain in the free plan. We also like the automation which starts automatically at a given scheduled time. **What do you dislike about Freshstatus by Freshworks?** While setting up a custom domain, if we change our domain and in between if a user has subscribed with an old domain and again sending re-invite does not send the email to the same user with a new domain. I had to delete the subscriber list from the admin panel before asking the subscriber to subscribe again. I think this needs a fix. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The process has become easier and it is standardized for us along with communication through Subscribe channel. ### 13. does everything i could ask for **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob H. | Lead Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2021 **What do you like best about Freshstatus by Freshworks?** i like that unlike most you can add scheduled maintanence. **What do you dislike about Freshstatus by Freshworks?** im not a huge fan that you have to manually save your changes rather then it doing that automatically, but at the same time is can be helpfull. **Recommendations to others considering Freshstatus by Freshworks:** This is a very well developed status page service. i would highly recomend this one over the others because it is not only free, but seems to be the most feature rich out of what i personally tested. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** most problems will be when something unexpected occures to my server or when i plan on doing somthing to it that will effect services i can let the people that use it know what will be happening and keeping them updated. i realizeed there are alot more features than i originally thought there where. ### 14. Easy to setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Freshstatus by Freshworks?** Statuspage was easy to setup and integration with freshping worked out of the box. **What do you dislike about Freshstatus by Freshworks?** Text are only available in english. It would be great if we could have a localized UI for our german customers. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We can quickly inform our customers about incidents. ### 15. Good Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Freshstatus by Freshworks?** Easy-to-use interface and wide range of features available **What do you dislike about Freshstatus by Freshworks?** Would appreciate more clarity on which features are hidden behind a paywall **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Able to notify customers and staff of the current incidents across our different services with ease ### 16. Best status page and free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Freshstatus by Freshworks?** free and hosted - status page is easy to use **What do you dislike about Freshstatus by Freshworks?** I dont find yet, because this is my first usage of status page **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** To report incident for internal and our client ### 17. Great tool for Employee Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Freshstatus by Freshworks?** Ease of use and ease of adding incidents **What do you dislike about Freshstatus by Freshworks?** It would be nice to integrate alerting systems to the status page **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Adding in a notification system for employees to be able to have a place to go and understand whether something is an issue for them or for everyone ### 18. Great free option! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Freshstatus by Freshworks?** It's free and has many useful and interesting features. It really is an excellent option. **What do you dislike about Freshstatus by Freshworks?** I didn't find an option to change the main language or how to make a custom translation. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Improve transparency and communication with customers. And in this way reduce demands on the helpdesk. ### 19. Great platform with generous limits, very user-friendly and efficient interface **Rating:** 4.0/5.0 stars **Reviewed by:** Flyyn L. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Freshstatus by Freshworks?** The system provides great limits, and all the systems work well together. **What do you dislike about Freshstatus by Freshworks?** The integration between Freshstatus and Freshping took a little while to figure out how they work together - it wasn't obvious how to get data into Freshstatus. However, once I figured it out, it's very smooth and efficient to get the metrics into the status page. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The system easily makes it clear how our web application is working - very in-depth status due to the generous limit in the number of pings and number of metrics listed. ### 20. My experience with freshstatus and freshping **Rating:** 4.0/5.0 stars **Reviewed by:** Raghavendra G. | Principle Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2021 **What do you like best about Freshstatus by Freshworks?** When running a SaaS business, uptime tools are an essential part of the business. When an incident or a downtime happens, this is the best way to convey to the customers and stakeholders. Offering these tools as free services gives a lot of help to small businesses. **What do you dislike about Freshstatus by Freshworks?** Custom domain integration is very bad. The CNAME verification is slow, and SSL is not supported for custom domains. I had to resort to 301 redirect from my existing domain. It would be great to have my domain to this. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Having a custom status page for my applications and services ### 21. Great service for small website owners! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Freshstatus by Freshworks?** It is simple to use. Building out the components is straightforward, and linking incident reports to components on the same page is convenient. **What do you dislike about Freshstatus by Freshworks?** The FreshPing integration does not automatically create incident reports like I thought it was supposed to. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows me to inform users when my services go down. ### 22. Quick and Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** James G. | IT Manager, SAP Technical Team, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Freshstatus by Freshworks?** The ability to set up the status page quickly, including components, and provide immediate feedback for my customer base. **What do you dislike about Freshstatus by Freshworks?** Would like a slightly tighter layout, too much whitespace on the page. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The customer base has immediate feedback. Combined with FreshPing, FreshStatus is ALWAYS up to date. ### 23. Good Free Status Page **Rating:** 4.0/5.0 stars **Reviewed by:** Robert W. | CEO & Head Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Freshstatus by Freshworks?** How it is completely free and so easy to use. **What do you dislike about Freshstatus by Freshworks?** Nothing at all. It's perfect, and I have not found any downsides. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I now have an excellent free way to share the status of my service with customers. ### 24. Easy to set up, great tool outside our normal tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Freshstatus by Freshworks?** Ease of use, price (free!) and customisability **What do you dislike about Freshstatus by Freshworks?** Not HTTPS on custom domain (that I can find so far) **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We need a tool to let customers know what is going on when we have an outage, so that we can communicate with all of the relevant people at once. ### 25. Great and simple tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo P. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Freshstatus by Freshworks?** We love Freshstatus because it's straightforward and a powerful tool to keep our customers up-to-date about our service status. **What do you dislike about Freshstatus by Freshworks?** I haven't found any issue yet that I would dislike **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We use it to keep our customers up-to-date about our service status. ### 26. Best status page tool that ever found anywhere! **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamad S. | Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Freshstatus by Freshworks?** To be honest, As an individual-owned business, I was looking for the status page tool. And most of them are freebie but to have a custom page need to be paid. I never thought I would found the Freshstatus page which covers most of its competitor's paid features for free. **What do you dislike about Freshstatus by Freshworks?** Fresh status won't allow third-party integration. and if we need to integrate we are forced to use fresh Addon services! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** FAQ, as most of the questions i have to add on the FAQ page. With fresh status, the communication between the Service is already shown and i don't need to add it. ### 27. Quick and easy to setup. Great way to report service status **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Freshstatus by Freshworks?** FreshStatus is simple to set up and easy to use. It has many customization options, even on the free plan. I appreciate the ease of use and features. **What do you dislike about Freshstatus by Freshworks?** I wish it were possible to have two status pages under one account. One for internal business use and one for public use with customers. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows us to keep our customers up to date with any service issues. ### 28. Good system for relaying information quickly to customers **Rating:** 4.0/5.0 stars **Reviewed by:** Fred T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Freshstatus by Freshworks?** Easy to use. They seem to be working on the software, listening to customer feedback, and adding in new features which is nice. The page is customizable and looks really nice. As a free software platform, you really couldn't ask much more. **What do you dislike about Freshstatus by Freshworks?** No ability to customize the emails (or email addresses) that the alerts get sent from. No API to automatically add subscribers to recieve alerts. **Recommendations to others considering Freshstatus by Freshworks:** For a free status page, you can't go wrong. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Instant notification of customers when service outages happen helps our support team. Less tickets means the team is available to engage with the engineering team to help solve the issues. ### 29. Great Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2021 **What do you like best about Freshstatus by Freshworks?** I like how I can brand it and easily put it up on my website. **What do you dislike about Freshstatus by Freshworks?** Some of the backend ui is confusing to look at. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Telling my clients if some part of the website is down, so they know they can't access certain features. ### 30. Freshstatus, the best status tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Tancsics G. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Freshstatus by Freshworks?** Freshstatus is the only freeware software on the market with allows advanced customization, it allows you to use your own domain without having to upgrade to a paid plan alongside tons of other features which are payware in other software. **What do you dislike about Freshstatus by Freshworks?** The only backdraw of Freshstatus' website is the non adaptive design. This means it is very hard to navigate on the site via phone which makes it hard to use it on these devices. I think this is the only major backdraw of this product. **Recommendations to others considering Freshstatus by Freshworks:** This is the ultimate tool for everyone out there who wants a free statuspage with all the needs and features like statuspage has - But it's free! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We are using Freshstatus for incident and maintenance management alerting towards our customers. ### 31. Simply Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Freshstatus by Freshworks?** I love how easy it is to set up and manage Freshstatus, as the User Interface has been beautifully designed to make navigating your way around Freshstatus a breeze. **What do you dislike about Freshstatus by Freshworks?** Honestly, I don't think I have any dislikes about Freshstatus, as it provides a great little feature for your business that is free! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** As I manage a Smart Home Automation business, it has become easier for my clients to see when there is an issue regarding the home automation system. I can also notify them in advance when we plan to perform maintenance on their system, meaning they are never kept out of the loop. ### 32. Great communication tools with our client when there is a maintenance or incident. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Freshstatus by Freshworks?** User-friendly and multiple agents can access to manage it. **What do you dislike about Freshstatus by Freshworks?** Sometimes there is a bug that causes us not able to resolve an incident and impact our internal tracking. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The main source to update clients when there is an incident. ### 33. Perfect integration into Fresh Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Freshstatus by Freshworks?** Robust features and Customization for free! **What do you dislike about Freshstatus by Freshworks?** Some of the portal customizations could use a little clarity. The ability to move elements to different locations would be great. The ability to input a Call Teams link in the phone number would be helpful as well. **Recommendations to others considering Freshstatus by Freshworks:** If you are a FreshDesk/FreshService customer, this is a no-brainer. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We can, on a tech level, focus on updating a single pane of glass that then notifies our internal users of problems and then resolutions. ### 34. Start small by thinking big **Rating:** 4.0/5.0 stars **Reviewed by:** Cristian S. | Titolare, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Freshstatus by Freshworks?** It allows you to check the correct operating status of the infrastructure without too many complications or dedicated software. A graphically appealing system health status is given and can be shared with customers. All this for free or almost. For small businesses like ours, it is magnificent. **What do you dislike about Freshstatus by Freshworks?** Not knowing on which datecenter the data is saved (GDPR) **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Keep customers informed of any inefficiencies ### 35. Awesome product for the price...FREE! **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh B. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Freshstatus by Freshworks?** The status page is clean and easy to navigate for customers. For staff, the UI is simple and enables you to get a quick incident posted. **What do you dislike about Freshstatus by Freshworks?** At this stage, nothing! It meets all business requirements without the bloat. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus solves communication to customers through a single pain during incidents. ### 36. Great tool but lacking some API endpoints **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Freshstatus by Freshworks?** Nice and easy set-up, the documentation is good, and the tool offers a sufficient amount of features so that you can easily communicate the status of your services. **What do you dislike about Freshstatus by Freshworks?** The API could include more reporting endpoints, and the widgets could support additional customization. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We are communicating the status of services to end-users. ### 37. I really liked the idea. It's a shame it doesn't have the public interface in pt_br. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Freshstatus by Freshworks?** The idea of having a place to communicate to users when the system goes down or comes back. **What do you dislike about Freshstatus by Freshworks?** Do not have a public version of the page in pt_br. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Until then, when 1 or more services went down, I would receive several messages and calls asking if it was down, which was obvious, then they would ask when it would be back. ### 38. Perfectly useable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Freshstatus by Freshworks?** It's relatively intuitive and simple to use, was very little effort to get set-up and running **What do you dislike about Freshstatus by Freshworks?** Lack of options in customisation, you're really stuck with the one setup - for instance we would like to place a lot more emphasis on maintenance notifications, however we can only have them where FreshStatus has them setup. They also make you jump through hoops like writing this review before you can use certain features. Quite a few hoops, actually. It's kind of a pain. They also don't have options currently to pay to remove these hoops, so you don't really have a choice but to go through them and do things like write this review in order to fully use the product. It's actually really, really annoying and almost enough to push me to literally any other product. In fact I likely will if there are any more hoops they make me jump through or the embedding widget isn't amazing after all of this. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We needed a Status page, and FreshDesk doesn't allow you to add in additional pages, like say a Status page. We could theoretically have it somewhere else and embed it, though, which is what we're trying to do - and I'm assuming we will get that benefit once able to embed it. However, in order to get the widget to find out I have to do this little review dance - then maybe they'll let me use the embedding widget. ### 39. Best usability, (most) functions easy to set up and all what you need **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan K. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Freshstatus by Freshworks?** Integration with Freshping, Freshservice and Freshstatus. Integration with other apps possible **What do you dislike about Freshstatus by Freshworks?** You have to read a solution article, before integration with Freshping is up and running **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** One monitor for all our services, our customers are always informed ### 40. Clean Look and customizable ! **Rating:** 5.0/5.0 stars **Reviewed by:** Jean D. | Associate Director for Technology Operations, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Freshstatus by Freshworks?** the ease in navigating and the many tools there are to customize the site **What do you dislike about Freshstatus by Freshworks?** I haven't explored it yet but hoping it can be embedded in Google Sites **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The quick way to communicate to our customers the issues we have ### 41. Great incident system **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Freshstatus by Freshworks?** I liked how this company has some features for free that other ones charge for. You can set up your own domain for free. **What do you dislike about Freshstatus by Freshworks?** I dislike how some of the intergration are low in number. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I use this to keep my status of bots and website so people know the issue is being solved/looked at ### 42. Excellent Features **Rating:** 5.0/5.0 stars **Reviewed by:** Aj D. | Senior IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Freshstatus by Freshworks?** FreshStatus provided a wide range of robust features for creating, automating and notifying stakeholders and staff in our stores. **What do you dislike about Freshstatus by Freshworks?** Nothing. FreshStatus has everything I was looking for our company. **Recommendations to others considering Freshstatus by Freshworks:** FreshStatus is an excellent Status Page service all by itself, but when you consider the fantastic range of free features, it is hard to beat. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We were looking for a way to allow our stores to quickly be aware of any store-related service issues that did not require a lot of time from our support team. ### 43. FreshStatus Keeps Our Customers Updated On Our Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Freshstatus by Freshworks?** Customization of service components specific to our SaaS platform. We like the automatic email notifications to the users that subscribe to our status page. **What do you dislike about Freshstatus by Freshworks?** Cannot brand the status page or notifications. Currently, there is a limitation on the number of subscribers. We are hopeful that will be increased soon. **Recommendations to others considering Freshstatus by Freshworks:** We have switched from Salesforce.com to Freshworks. We utilize Freshdesk, Freshsales, Freshchat, Freshcaller, Freshstatus, Freshrelease, and Freshping. The Freshworks platform has increased our productivity and improved internal communications. Combining all their services allows for efficient ticket creation and management improving our level of customer service. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communication with our customers and pinpointing incidents to specific components rather than a blanket disruption message. ### 44. Amazing free service **Rating:** 5.0/5.0 stars **Reviewed by:** Liam P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Freshstatus by Freshworks?** With this amazing free service I am able to share the status of my website and applications with my customers. The one thing that I love about fresh status is that I am able to create professional status pages with freshping integrations. Still can believe that this service is free. **What do you dislike about Freshstatus by Freshworks?** The upgraded package can be a little pricey, however that's only required for larger businesses. When adding a custom domain SSL does not always work. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I am able to integrate status badges and alerts onto my website. I am also able to connect freshping to freshworks so whenever a freshping goes offline it will automatically send an incident report. ### 45. Essential Platform for IT Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Freshstatus by Freshworks?** I've used and configured numerous status page systems for IT companies. In today's online world, status updates are essential to both customer satisfaction and efficiency. Freshstatus is a simple yet powerful tool for small MSPs, hosting companies, and SaaS providers to keep their users informed. It's intuitive, fast, and includes great features for both active incidents and maintenance. **What do you dislike about Freshstatus by Freshworks?** Freshstatus is missing some integrations found in other flagship products. It is also missing some subscriber features, like RSS and SMS out-of-the-box. Hopefully, as the product matures, we'll find connections to see improved third-party automations and more ways to connect with customers. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Live incident communication is the biggest issue solved with Freshstatus. For a small hosting provider, communicating issues in real-time with the entire base simultaneously is key; techs can focus on solving problems instead of answering calls. ### 46. Freshstatus helps me keep my clients informed **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne B. | CEO & Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Freshstatus by Freshworks?** I like the integration with Freshping. I am able to setup each of my client's websites in Freshping and create rules in Freshstatus that alert me if there are problems. My clients can quickly access my status page from my website and subscribe to receive notifications of downtime and incident resolution. **What do you dislike about Freshstatus by Freshworks?** I don't have any dislikes about this service. I was hoping they would add the ability to embed the status on a webpage and they have recently added that functionality. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I use third-party hosting solutions and I don't always receive timely notifications from them when there is downtime or service degradation. With Freshstatus I am alerted immediately of potential problems. ### 47. Extremely Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Christian H. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2021 **What do you like best about Freshstatus by Freshworks?** I have been using freshstatus for my company for over 2 months now and I love the fact of how much you get in their free plan. You get so many features in the free plan. I would say the best part of the free plan is the way they group each service. I think this is unique compared to other companies that offer similar services. **What do you dislike about Freshstatus by Freshworks?** I personally can't think of anything that i dislike about this service. The only thing i would like to say is, please don't change the free plan. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus is helping my company give clear and direct communication to my clients when we're having server issues, or updates etc ### 48. Great Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Eric V. | Customer Success Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Freshstatus by Freshworks?** The front-facing interface for status pages has a clean and professional look. **What do you dislike about Freshstatus by Freshworks?** More customizability on the status pages - such as adding my own tag manager for analytics other than google analytics would be really ideal. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** No problems thus far; We are in beta with our program, so we expect this to provide great value in communicating updates to our beta testers. ### 49. Our customers find out before our IT team does **Rating:** 5.0/5.0 stars **Reviewed by:** Colton M. | Sr. Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2021 **What do you like best about Freshstatus by Freshworks?** We love the fact that Freshstatus enables transparency, and customers find out why they are having a problem as soon as we post the Incident. **What do you dislike about Freshstatus by Freshworks?** You cannot customize it very much, but since it 'just works,' this is not a complete downside. You want to be careful how you label and group services together to provide proper categorization of your incident. **Recommendations to others considering Freshstatus by Freshworks:** Prepare your own templates and give only generalized information while creating incidents or updating them. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We have reduced the number of incoming support calls checking on the status of the system. Customers can read for themselves and save time. ### 50. Very Good! **Rating:** 5.0/5.0 stars **Reviewed by:** Will S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Freshstatus by Freshworks?** That it is very simple to use, it is very reliable and I can always count on it incase I need to let my customers know what is going on. 10/10! **What do you dislike about Freshstatus by Freshworks?** I don't like that they removed the feature where you can select if it has an Outage without creating an incident. I also don't like that they don't have any themes to really choose from. Although the customizable CSS makes up for it. Still 10/10 **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It helps us solve the problems like "why is the server offline" or "Why cant I use this" with Freshstatus we can get the message out there, to let everyone know what is happening. - [View Freshstatus by Freshworks pricing details and edition comparison](https://www.g2.com/products/freshstatus-by-freshworks/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A51%3A34+-0500&secure%5Bsession_id%5D=9be984e5-4769-4c39-8596-db838dd2c1a3&secure%5Btoken%5D=bd47d3d3bf9dc64319c524cbe3fc588ad489bd761fbe6e528c6938949edb3b67&format=llm_user) ## Freshstatus by Freshworks Features **Generative AI** - AI Text Generation **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Freshstatus by Freshworks Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)