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Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Freshcaller Media

Integrate Freshcaller with a CRM, Helpdesk, or e-commerce tool that suits your business needs. Eliminate the need to switch between apps by integrating Freshcaller with your existing applications.

Enable agents to manage pressing conversations on the go with the Freshcaller mobile app for Android and iOS. Your agents don’t have to be tied down to their desks anymore.

Import a set of contacts or select existing customers from your account contact list to sequentially dial numbers. With Power Dialer, agents don’t have to copy-paste each number, thus reducing manual effort and increasing productivity.

Track key metrics through the live dashboard to get deeper visibility into your call center activities. Get insights into call metrics to derive insights on your call center performance.

Connect your phone system with your existing CRM and Helpdesk to leverage the existing data and create custom routing rules. Route callers directly to agents based on inputs from your connected apps.

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Mohd Saif S.

Remote Monitoring Analyst

Mid-Market (51-1000 emp.)

12/16/2025

"Simple UI with Efficient Call Management"

5/5

What do you like best about Freshcaller?

I like Freshcaller's simple and clean UI, which makes it easy to use. I also find the dial pad, recording, and call tags particularly valuable as they suit my needs well. The initial setup was a piece of cake, which was appreciated. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I don't like that there aren't more details on the contacts. It should have the recent call note. Review collected by and hosted on G2.com.

Abhishek M.

Small-Business (50 or fewer emp.)

6/30/2025

"Freashworks has been extremely instrumental in increasing agent level productivity."

5/5

What do you like best about Freshcaller?

Freshworks helped us to perform customer support via emails, calls, and chats on a single platform with automation capabilities. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

AI can be better to provide a better approach to new users. Review collected by and hosted on G2.com.

Verified User in Consulting

Small-Business (50 or fewer emp.)

8/19/2024

"Efficient and easy to use"

5/5

What do you like best about Freshcaller?

What I like the most is the ease of use; since I started using it, I have greatly improved my productivity. Its easy interface makes it easy to learn. It has very good customer support, which also shows interest in the user, and its integration is efficient and useful. I use it very frequently. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Some advanced functions are not so intuitive and it takes quite a bit of time to learn to use and handle them well, sometimes they do not have ease of implementation. Review collected by and hosted on G2.com.

vijeesh n.

Sales Manager - Digital Business Solutions (SaaS, Smart Cities, IoT)

Mid-Market (51-1000 emp.)

8/21/2023

"Unveiling Excellence: A Review of Freshworks Solutions"

5/5

What do you like best about Freshcaller?

Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.

Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.

Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

No Cloud Hosting in Middle East

Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.

Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

Disjointed Communication: Freshworks' suite of customer engagement tools consolidates communication channels, preventing fragmented interactions and helping businesses manage customer inquiries seamlessly.

Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.

Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes. Review collected by and hosted on G2.com.

Ted K.

Helpdesk Support

Small-Business (50 or fewer emp.)

7/22/2023

"Outstanding VOIP service"

5/5

What do you like best about Freshcaller?

It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I wish there were integrations with AI tools such as Vonage AI where you can set up virtual agents to pick up the phone. Or if there is a tool to summerize the calls as in voice to text. Review collected by and hosted on G2.com.

Yuri A.

Small-Business (50 or fewer emp.)

7/21/2023

"Very Good Product"

5/5

What do you like best about Freshcaller?

The app is extremely easy to use and very user friendly. I like the country switching when dialing different country numbers. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I found no glitches of the app so far, so no dislikes yet. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

4/18/2023

"Great tool for Calling and emailing customers"

4/5

What do you like best about Freshcaller?

It helps to manage customer interactions including phone, email, and chat, which is easy to use at the same time. It has an intuitive user interface and is easy to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I believe one of the main things that I dislike is the limited customization options. It's very difficult to modify the layout of the dashboard or make custom fields. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/6/2023

"Freshdesk Contact Center"

4.5/5

What do you like best about Freshcaller?

It is a good thing to call all countries, and it works for me most of the time, it is a very useful and very nice application to get numbers from another country without too much hassle and keep their call logs. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

i like freshdesk contact center, very useful. maybe all country add toll-free number. i think they should use another consultant for business. Review collected by and hosted on G2.com.

Osman Y.

project manager

Small-Business (50 or fewer emp.)

4/6/2023

"freshworks useful"

5/5

What do you like best about Freshcaller?

All products of freshworks are loved by our employees. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

no bulk application, separate license fee for each application Review collected by and hosted on G2.com.

Yasaswy P.

Director - Sales

Mid-Market (51-1000 emp.)

9/13/2022

"Great tool to integrate with other Freshworks products!"

4.5/5

What do you like best about Freshcaller?

It was a very easy onboarding process to get started and try using Freshdesk Contact Center / Freshcaller. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Nothing as of now. Once or twice faced some issues of not being able to make calls to few countries but it was quickly resolved by their team. Review collected by and hosted on G2.com.