--- title: Freshcaller Reviews meta_title: 'Freshcaller Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Freshcaller works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 132 scale: '5' date_modified: '2026-11-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Freshcaller Reviews & Product Details

Profile Status

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Pricing

Pricing provided by Freshcaller.

Pro

$39
/user/month, billed annually/user

Enterprise

$69
/user/month, billed annually/user
View More Pricing Information

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User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)
Integration information sourced from real user reviews.
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Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:
  • Company size: Small businesses and mid-market teams.
  • Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.
Time to go live Relative frequency
Under 1 month Most common
Under 1 day Also reported
1–3 months Less common
3–6 months Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.
  • Customer support and service management: Freshdesk and Freshservice.
  • CRM: Freshsales.
These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:
  • More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
  • Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
  • More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
  • More communication options: Add text messaging and broader connections with messaging tools.

Freshcaller Reviews (132)

Reviews

Freshcaller Reviews (132)

4.1
132 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Mike C.
MC
Mike C.
Head of Sales
Small-Business (50 or fewer emp.)
"Helpful assistance whenever needed"
4/5
What do you like best about Freshcaller?

The response from the support team is quick. The agents seem knowledgeable and generally are able to assist with most queries. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

There are sometimes issues that an agent is not able to assist with immediately. It would be great if an agent never needed to reach out to a different person to know what the answer is. Review collected by and hosted on G2.com.

Assad A.
AA
Assad A.
Technical Solution Specialist
Mid-Market (51-1000 emp.)
"Good Product when used with other Freshwork applications"
4/5
What do you like best about Freshcaller?

It is very easy to use and allows you to make calls without much hassle. Easy handling and getting a phone number from a country abroad so that the employees working in the customer-facing role can call using the customer's local number which in turn gives more connectivity (My personal experience). Best is in when you use this with other Freshworks apps like Freshsales and Freshchat - It syncs the data across. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The mobile app isn't up to the expectation - doesn't respond most of the times Reports seem to have glitches and errors (from my personal experience) In the support role we cannot have any call logs missing which can cost companies big time App crashes a lot Sometimes the calls don't connect for no reason Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Better Products online"
4.5/5
What do you like best about Freshcaller?

Queue management, outbound, and inbound campaigns Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Not reliable, it has too many issues with calls Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"An adequate foundation"
2.5/5
What do you like best about Freshcaller?

The support staff is ready 24/7 for live chat. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

English is the support staff's second language, so often there is more friction in the communication than there would be otherwise. Review collected by and hosted on G2.com.

Maryse F.
MF
Maryse F.
Head of Success
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Okay, but needs improvement"
2/5
What do you like best about Freshcaller?

I like how simple it was to set-up and how I can easily modify the IVR and waiting messages. I LOVE the call-back option, this is a huge must for start-ups like us who sometimes have a longer waiting time. Our customers love that option too.

The support team is available by chat at all times, which is wonderful too. We experience very few bugs/downtime, so this is definitely a reliable software. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The integration with Freshdesk needs a lot of improvement. Other cloud-based phone systems have better integrations with Freshdesk, which doesn't really make sense. Creating a ticket from a phone call is not intuitive, you can't fill ticket fields directly from Freshcaller (like you can in Freshchat, for example). It makes the after-call work longer because agents need to end the call, create the ticket, go to Freshdesk (so they leave the Freshcaller interface), fill-in the ticket fields and then go back to take another call. It doesn't make sense to me and we lose precious time.

I also wish there was a better Shopify integration. That would save us a tremendous amount of time. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Excellent support & highly customized tool"
5/5
What do you like best about Freshcaller?

- Customization

- On call Support

- Reporting Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

- Limited free Marketplace apps as a result a lot of development effort is required Review collected by and hosted on G2.com.

Robert R.
RR
Robert R.
Chairman & Founder
Small-Business (50 or fewer emp.)
"First Class Telephone System"
4.5/5
What do you like best about Freshcaller?

Flexibility and ease of use. Fast Efficient and very simple Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Sometimes certain countries are not available without knowing which ones. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Excellent tool to communicate to clients"
5/5
What do you like best about Freshcaller?

it's a simple tool to administer and configure Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

some options to configure it doesn't appear or function Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Originally submitted 12/1/2019
"Freshcaller is a great product"
4/5
What do you like best about Freshcaller?

It is very easy to use and allows you to make calls without much hassle. We use Note-taking app as well, so good integration with that. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

There are frequent issues while making calls:

1) Not all calls get synced with Freshsales

2) Sometimes the calls don't connect at all or if they do, you cannot hear the ring/person at the other side

3) The call quality can still improve

4) App has been crashing a lot lately Review collected by and hosted on G2.com.

Finn M.
FM
Finn M.
CS Coordinator
Mid-Market (51-1000 emp.)
"Good communication, happy customers"
3/5
What do you like best about Freshcaller?

IVR menu is very easy to set up. Monitoring the team is very easy and detailed. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

There are a few articles on support centers. More articles and videos should be added. Review collected by and hosted on G2.com.

Questions about Freshcaller? Ask real users or explore answers from the community

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What is Freshdesk Contact Center used for?

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Pricing Options

Pricing provided by Freshcaller.

Pro

$39
/user/month, billed annually/user

Enterprise

$69
/user/month, billed annually/user

Growth

$15
/user/month, billed annually/user
View More Pricing Information
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Freshcaller Features
Voice
Email
Call Routing
Session Queuing
Concurrent Calling
Session Summary Notes
Administrator Access
Reporting & Dashboards
Categories on G2
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