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Compare Freshcaller and Twilio Flex 
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At a Glance
Market Segments
Small-Business (71.2% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
No pricing available
Freshcaller
Star Rating
(131)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk Contact Center excels in its Ease of Setup with a score of 8.4, making it a preferred choice for small businesses looking for a quick implementation, while Twilio Flex lags behind with a score of 7.3, indicating a more complex setup process.
- Reviewers mention that Freshdesk Contact Center offers superior Call Monitoring features, which are crucial for performance evaluation, scoring 8.8 compared to Twilio Flex's lower score, suggesting that users may find Freshdesk's monitoring capabilities more robust and user-friendly.
- G2 users highlight the Quality of Support for both products, with Freshdesk Contact Center scoring 8.4 and Twilio Flex at 8.3. However, users on G2 note that Twilio Flex has been a better partner in business with a higher score of 8.9, indicating a more favorable overall experience with support.
- Users say that Freshdesk Contact Center shines in its Omnichannel capabilities, scoring 8.0, which allows for seamless customer interactions across various platforms, while Twilio Flex also scores 8.0 but lacks some of the intuitive features that Freshdesk offers.
- Reviewers mention that Freshdesk Contact Center's Session Recording feature, scoring 8.7, is highly appreciated for its clarity and ease of access, whereas Twilio Flex's score of 8.3 suggests that users may find its recording capabilities less satisfactory.
- Users report that Freshdesk Contact Center's Agent Scheduling and Assignment feature, with a score of 7.5, is more straightforward compared to Twilio Flex's score, indicating that users may experience more challenges in managing agent schedules effectively with Twilio.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Twilio Flex
No pricing availableFree Trial
Freshcaller
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.4
106
8.3
25
Ease of Use
8.6
105
8.2
25
Ease of Setup
8.4
60
7.2
9
Ease of Admin
8.4
60
7.5
8
Quality of Support
8.5
101
8.2
23
Has the product been a good partner in doing business?
8.4
58
8.6
7
Product Direction (% positive)
8.5
104
7.1
24
Features by Category
Quality Assurance
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
7.7
5
|
Verified
Feature Not Available
Not enough data
8.6
28
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.5
49
|
Verified
8.3
16
|
Verified
8.8
53
|
Verified
8.2
17
|
Verified
8.6
50
|
Verified
8.6
14
|
Verified
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
7.3
5
8.8
27
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
65
|
Verified
8.2
15
|
Verified
9.0
52
|
Verified
8.6
11
|
Verified
8.3
53
|
Verified
8.1
16
|
Verified
8.7
34
|
Verified
Not enough data
7.5
17
6.0
5
|
Verified
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshcaller and Twilio Flex are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, and Conversational Support
Twilio Flex is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Freshcaller has no discussions with answers
Twilio Flex has no discussions with answers
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