Freshcaller Reviews & Product Details

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Seller

Freshworks

Discussions

Freshcaller Community

Languages Supported

Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Eldhose Peter

Pricing

Pricing provided by Freshcaller.

Pro

$39

/user/month, billed annually/user

Enterprise

$69

/user/month, billed annually/user

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 132 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Freshcaller Integrations

(13)

Integration information sourced from real user reviews.

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Freshcaller Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshcaller, and what problem is it built to solve?

Freshcaller is a cloud-based phone system for handling customer calls, helping teams manage inbound and outbound conversations and connect them with customer-support workflows such as call records and tickets.

What languages does Freshcaller support?

Freshcaller supports 29 languages, including English, French, German, Spanish, and Japanese, among others.

What company sizes and industries is Freshcaller the best fit for?

Freshcaller is used by teams across company sizes, with small businesses and mid-market organizations especially represented. Industries represented include:

Company size: Small businesses and mid-market teams.
Industries: Information technology and software, online media, retail, consumer services, and financial services.

How long does it take to implement Freshcaller across a team?

Freshcaller can be quick to get running, though setup and migration needs vary. The most common reported go-live range is under a month, with faster and longer implementations also reported.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Less common
3–6 months	Occasionally reported

What customer support options does Freshcaller provide, and how do users find the overall support experience?

Freshcaller support is available through chat, email/help desk, and phone, including 24/7 live-rep support. The support experience is often described as responsive and knowledgeable, though users also report slow follow-up or difficulty getting complex issues resolved.

What is the experience like for teams switching to Freshcaller from another tool?

Switching to Freshcaller has been motivated by simpler setup, cost, improved call handling, and closer connections between calling and customer records. Prior setups include traditional phone systems and other calling tools such as Vonage Business Communications, 8x8, JustCall, and KPN; moving to Freshcaller can make remote calling and call tracking easier, though number porting and configuration may take extra effort.

What tools and platforms does Freshcaller integrate with, and how do these integrations help users get more value from the product?

Freshcaller offers 13 integrations, and the integrations users describe help bring call activity into customer and support workflows.

Customer support and service management: Freshdesk and Freshservice.
CRM: Freshsales.

These connections can make customer context and call records easier to access alongside support cases, helping teams follow up without keeping calling and ticket work entirely separate. Some users have also encountered gaps in contact syncing or call logging.

What features or capabilities could make Freshcaller even more useful?

Freshcaller could be more useful with improvements to integrations, reporting, and the mobile experience. Recurring requests include:

More complete integrations: Improve contact syncing and make it easier to create and update tickets from call workflows.
Stronger reporting: Add clearer, more customizable reports and useful call metrics, including transcript details where appropriate.
More capable mobile apps: Improve app reliability and make mobile calling and call handling more consistent.
More communication options: Add text messaging and broader connections with messaging tools.

G2 reviews are authentic and verified.

Here's how.

Verified User in Retail

Small-Business (50 or fewer emp.)

2/21/2020

"Freshcaller review"

4/5

What do you like best about Freshcaller?

Easy to use and good visibility on the dashboard Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Reports are not user-friendly. And there is no dashboard for agents only admins Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

4/3/2020

"Great system - lots of valuable tools"

5/5

What do you like best about Freshcaller?

Ability to monitor calls and track agent's performance, with solid call metrics. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Nothing really - we don't have any problems with the system. Review collected by and hosted on G2.com.

Jeshua L.

Systems Administrator

Mid-Market (51-1000 emp.)

6/20/2019

"Simple to use and roll out for small teams."

4/5

What do you like best about Freshcaller?

I'm using Freschaller in addition to Freshdesk to align my help desk resources. I love the features that Freschaller bring to the help desk. The ability to create a ticket based on a call I've just been on is great. I'm still learning about all of the features. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

The Android app has some pretty major problems currently. When it does ring the app many times I can't hear the customer. I'm hopeful that they will work them out over time. I would also love the ability to receive texts to the help desk using freshcaller. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

If you are going to be dependent on the App I might wait. Or use a 3rd party app to connect to a SIP phone. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

It's been a big help in getting for our help desk. We used to use an internal extension but this is much more flexible. Review collected by and hosted on G2.com.

Melanie B.

Customer Service Manager

Small-Business (50 or fewer emp.)

5/1/2019

"Great Tool!"

5/5

What do you like best about Freshcaller?

I really like the ease at setting up the system, phone number, rules, messages. Freshcaller is very user friendly. I am excited because it will give us a professional solution for our customers to call us by phone, keep us organized by keeping not only the log of the calls but also giving us the ability to convert into tickets and also to write notes for each call. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

I have not experienced anything with Freshcaller that I dislike. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

8/29/2019

"Stealth charges"

0/5

What do you like best about Freshcaller?

It was supposed to integrate with our ecommerce platform Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Extremely poor experience with this company. It made a stealth charge of 708 USD on our debit card even though we were only ever on the pay as you go plan. Company does not pick up support or billing numbers so you have to call sales and demand to get re routed. They don't reply to emails either. Still waiting for our refund 10 days after their own deadline. Comb through your bills carefully if you use this company! Review collected by and hosted on G2.com.

Joel G.

Sales Professional

Small-Business (50 or fewer emp.)

Originally submitted 2/11/2019

"New User - loving this product"

5/5

What do you like best about Freshcaller?

I have worked in a few call centers and Freshcaller has tons of analytics available at your fingertips. Being able to see how your day is progressing and allowing for easier future planning, it does make it easier to help manage the way that the center will handle incoming calls. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

One of the only things that I do not like is the limitation of being able to use extensions. While this can be easily managed and is only a minor annoyance, it would certainly be a truly all in one system. Review collected by and hosted on G2.com.

Recommendations to others considering Freshcaller:

Freshcaller allows you to be able to completely customize your service the way that you want and it doesn't limit you in how you can use the system either. Allowing the end user to be creative and establish their Telephony system the way that they want, will continue to make Freshcaller a leader in the industry. Review collected by and hosted on G2.com.

What problems is Freshcaller solving and how is that benefiting you?

We are looking at a way to incorporate tickets into our system during off hours and also allow people the option to stay in a queue instead of going directly to voicemail as it was previously set in our old telephone systems. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

11/23/2019

"Setup was relatively quick and the service is amazing."

5/5

What do you like best about Freshcaller?

Called in a few times to setup different things I couldn't find online, they helped me right away. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

One service outage so far because of the weather in India, service was back up very quickly. Review collected by and hosted on G2.com.

Thomas Z.

Managing Director

Management Consulting

Small-Business (50 or fewer emp.)

2/21/2019

"Good Solution for Small Businesses, if you made the customization process well"

4/5

What do you like best about Freshcaller?

Available via App and Browser. Global Numbers. Working, if you did the setup the right way...., nice support. Good value & price. Have fixed global numbers, also when you are traveling. The App is nice working. The calls are stable. The surface is clear. Fast setup, pricy numbers. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

Some bugs at the setup and with the lines, so that the notification was not properly working, but now I hope is working. Some numbers are not available if you do not have an address there. Templates for ques, music, and calls would be nice. Review collected by and hosted on G2.com.

ould I.

account manager

Small-Business (50 or fewer emp.)

6/14/2019

"I use freshcaller everyday at work"

3/5

What do you like best about Freshcaller?

What I particularly appreciate is that in case of a problem, we get some help from freshcaller. It's also easy to use. Review collected by and hosted on G2.com.

What do you dislike about Freshcaller?

What I appreciate least is the fact of not being able to analyze the hours of missed calls and not being able to choose the language (I want to be able to put everything in French). Review collected by and hosted on G2.com.