Consulting Services for Five9 Intelligent Cloud Contact Center Platform

BPA Quality is a global leader in Call Center Quality Assurance (QA), specializing in contact center quality monitoring, training, and QA software that improve customer satisfaction and CX. With offices in New York and the UK, we help organizations optimize call center performance, compliance, and customer experience. Our services include: Remote Call Center QA & Analysis Call Center QA Software (EvalidateQA™) with psychometric integration Agent Training & Coaching Programs to boost performance and retention We support 45+ languages and apply advanced psychometrics to deliver actionable insights across phone, email, SMS, chat, and social media. Results are delivered in real time via our secure EvalidateQA™ interface. Our independent quality analysts and psychometrician-led reporting team transform evaluations into strategies that improve agent effectiveness, strengthen customer loyalty, and create measurable ROI. BPA Quality maintains the highest standards of data security and compliance with certifications including PCI, SSAE Type II, HIPAA, and ISO 9001.

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DMT Business Development is a Canadian lead-generation and appointment-setting agency with a core focus on outbound. We Do More Than biz-dev covering all aspects of outbound and inbound sales, and go far beyond. Our services include: - Appointment Setting; - Cold Calling; - Lead Generation; - Data Research; - Email Marketing; - LinkedIn Growth; - Multichannel Outreach; - Hyper-personalized Outreach; - Recruiting; - Sourcing; - Inbound Whether you need an effective dedicated team to drive new customers for your business or a well-performing appointment-setting funnel - we got you covered. Our services vary from building a sales team from scratch, providing cold calling services, and going to generating contact and data lists. Our dedicated SDR team handles all the pre-sales activities for you, so you can focus on closing deals. Our main priority is to ensure your project follows the latest tech trends and AI tools - all along with our in-house built software and AI tools. With the fastest onboarding & strategy implementation on the market, short ramp-up period, hand-curated approach to lead generation, and highly segmented multichannel & personalized outreach - we're able to bring appointments even for the most competitive industries. Over the past 7 years, we developed result-driven tactics for some of our core industries like: SaaS (Productive.io, Yodeck) Software/Web Development (Virtido, Digital Scientists) Recruitment (Cielo, LeFort Talent Group) Life Sciences (Biovision Diagnostics, InVivo Biosciences) IT services (CDS Global Cloud) Service Providers (Top Drawer Merch, Derm for Primary Care) Those are just a few to mention. We also work with e-learning, e-commerce, construction, healthcare, creative, physical products, and other companies. Making sure our strategy aligns with your niche, industry focus, and demand. Whether you run a startup that is trying to leverage growth or an established company expanding to new markets, we help you connect with your Ideal Customers.

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Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across IT, accounting, finance, healthcare, legal, engineering and more. With more than 70 locations across North America, Europe, and Asia and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, our mission is to develop people personally, professionally, and financially so they can be the light to the world around them.

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Next-gen digital customer experience (CX) solutions for global and disruptive brands.

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