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BPA Quality

By BPA International

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BPA Quality Demo - EvalidateQA
Simple, powerful call center QA software
BPA Quality Demo - Customizable Reporting & Dashboards
Interactive & customizable dashboards & drilldown capabilities for performance insights by channel, transaction type & service category. Focus on key data points to achieve your organizational goals faster
BPA Quality Demo - Streamlined Calibration Processes
Easily see outliers to focus on calibration discussion on the elements that matter most. Understand team performance to quickly gauge where additional support is needed.
BPA Quality Demo - Enterprise Coaching Management
Align coaching to historical performance across lines of business & departments to understand coaching effectiveness & agent growth. Maintain coaching & development continuity across your organization through detailed trend reporting.
BPA Quality Demo - Automated & Hybrid QA
Save time by instantly jumping to the critical moments of the interaction, as identified by the Automated QA process. Allow EvalidateQA to manage all the relevant data associated with the evaluation, including transcripts, audio files & additional metadata.
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