Top 10 FICO Customer Communication Services Alternatives & Competitors

Top 10 Alternatives to FICO Customer Communication Services Recently Reviewed By G2 Community

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Podium
By Podium
4.6/5
(2,044)
Product Description
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
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Reviewers say compared to FICO Customer Communication Services, Podium is:
Better at meeting requirements
More usable
Better at support
Categories in common with FICO Customer Communication Services:
Customer Communications Management

Adobe Experience Manager
By Adobe
4.2/5
(530)
Product Description
Adobe Experience Manager helps you create, manage, and optimize digital customer experiences across every channel, including web, mobile apps, digital forms, and communities.
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Reviewers say compared to FICO Customer Communication Services, Adobe Experience Manager is:
Better at meeting requirements
Better at support
Categories in common with FICO Customer Communication Services:
Customer Communications Management

Salesforce Service Cloud
By Salesforce
4.4/5
(7,174)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to FICO Customer Communication Services, Salesforce Service Cloud is:
Better at meeting requirements
Better at support
More usable
Categories in common with FICO Customer Communication Services:
Customer Communications Management
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Wati
By Wati
4.6/5
(451)
Product Description
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Reviewers say compared to FICO Customer Communication Services, Wati is:
Better at meeting requirements
More usable
Better at support
Categories in common with FICO Customer Communication Services:
Customer Communications Management

Zoho Desk
By Zoho
4.4/5
(7,164)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to FICO Customer Communication Services, Zoho Desk is:
Better at meeting requirements
More usable
Better at support
Categories in common with FICO Customer Communication Services:
Customer Communications Management

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,706)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to FICO Customer Communication Services, Fin by Intercom is:
Better at meeting requirements
More usable
Better at support
Categories in common with FICO Customer Communication Services:
Customer Communications Management

Freshdesk
By Freshworks
4.4/5
(3,617)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to FICO Customer Communication Services, Freshdesk is:
Better at meeting requirements
Better at support
More usable
Categories in common with FICO Customer Communication Services:
Customer Communications Management

JustCall
By Saas Labs
4.3/5
(2,346)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to FICO Customer Communication Services, JustCall is:
Better at meeting requirements
More usable
Better at support
Categories in common with FICO Customer Communication Services:
Customer Communications Management

Close
By Close
4.7/5
(1,958)
Product Description
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
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Reviewers say compared to FICO Customer Communication Services, Close is:
Better at meeting requirements
Better at support
More usable
Categories in common with FICO Customer Communication Services:
Customer Communications Management

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• Own your own software buying journey
• Discover exclusive deals on software

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