--- title: Email Tracking Reviews meta_title: 'Email Tracking Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Email Tracking works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Email Tracking Reviews **Vendor:** GrowthDot **Category:** [Email Tracking Software](https://www.g2.com/categories/email-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Email Tracking Email Tracking for Zendesk is an indispensable add-on for optimizing email communication and enhancing customer support within Zendesk Support. This app is designed by GrowthDot to track email opens and get a clear understanding of the company's open and reply rates. Key Features: - Tracking Receipts: Track email opens with precision, creating read receipts with the exact time and date, allowing users to know when their emails have been opened. Gain insights into the frequency of email opens and the devices used for opening. - Desktop Notifications: Stay informed with desktop notifications about reading emails, enabling instant follow-ups, and decreasing ticket resolution time to enhance customer satisfaction. Notifications can be easily turned off when needed. - Link Tracking: Advanced link tracking functionality provides additional insights into link opening activities, allowing users to monitor link engagement and receive internal notifications with precise time information. - Best Time Suggestions: Leverage insights from email opens and customer replies to receive suggestions on the best time to send replies, displayed directly in the ticket sidebar for quick reference. - GDPR Compliance: Ensure compliance with GDPR regulations by easily toggling off email tracking for recipients in the European Union, providing a seamless and privacy-conscious experience for users and customers. - Custom Ticket Fields: Email Tracking creates custom ticket fields, automatically updated to reflect the email status, enabling users to segment customers based on their email interaction and prioritize follow-up efforts. - Detailed Analysis and Reporting: Dive deep into the performance of email tracking with detailed reports, analyzing the effectiveness of macros, triggers, individual agents, agent groups, and more. All reports are downloadable in CSV format for further analysis. Email Tracking also integrates with Freshdesk. ## Email Tracking Pros & Cons **What users like:** - Users love the **helpful insights** provided by Email Tracking, enhancing their understanding of audience engagement effectively. (2 reviews) - Users love the **affordability** of the email tracking tool, especially its excellent free features and insightful functionalities. (1 reviews) - Users appreciate the **ease of use** of Email Tracking, making communication tracking effective and user-friendly. (1 reviews) - Users appreciate the **effectiveness** of Email Tracking in monitoring their communications with ease. (1 reviews) - Users love the **free email tracking** feature, allowing them to monitor email opens and gain valuable insights. (1 reviews) **What users dislike:** - Users report that **inaccurate data** from tracking can harm email deliverability and skew open rate reports. (1 reviews) - Users report a lack of **proactive alerts for app failures** , leading to delayed awareness of malfunctions. (1 reviews) ## Email Tracking Reviews ### 1. Very useful tool, great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Rute A. | Customer Success Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Email Tracking?** It's a user-friendly tool that effectively tracks our communications. **What do you dislike about Email Tracking?** There are no proactive alerts for app failures. It took me about 15 days to realize it was malfunctioning. **What problems is Email Tracking solving and how is that benefiting you?** It helps us ensure our customers receive all customer support messages. ### 2. Email Confirmation **Rating:** 4.0/5.0 stars **Reviewed by:** Samar A. | Manager Data Center, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Email Tracking?** enables you to gain a better understanding of your audience by telling you more about the types of emails they're most likely to interact with **What do you dislike about Email Tracking?** racking email open rates negatively affects deliverability **What problems is Email Tracking solving and how is that benefiting you?** you can see which customers / Employee have opened your emails and when they opened them ### 3. As a regular user **Rating:** 4.5/5.0 stars **Reviewed by:** Mohsin S. | Electrical Engineer, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Email Tracking?** It is the best tool for Email and insights. We can record emails and check if they are open or not. The best part is that we can use it for free. Highly recommended for everyone. **What do you dislike about Email Tracking?** It might be a privacy risk, and not sure about it. **What problems is Email Tracking solving and how is that benefiting you?** It help us to keep track recod of the emails that we have sent and we can improve our strategy and get more sales - [View Email Tracking pricing details and edition comparison](https://www.g2.com/products/email-tracking/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+03%3A10%3A08+-0500&secure%5Bsession_id%5D=9f5ac1f3-1bb4-45c4-9837-3573ed48765f&secure%5Btoken%5D=358168a4f6e68cb8bff2057b5706e94d887794c89d1d5592eb6129f03f7793ca&format=llm_user) ## Email Tracking Integrations - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Email Tracking Features **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Open Rates - Link Activity - Attachment Activity **Customizations** - Email Platform Integration - Notifications ## Top Email Tracking Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,289 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,362 reviews)