Dutchie Reviews & Product Details

The back-office environment is clean and well organized, without too much unnecessary bloat. There are plenty of tooltips that make it easier to understand the interface and what you’re working with. The inventory system is simple and communicates clearly. Review collected by and hosted on G2.com.

It can be difficult to find reports that include a very specific set of fields, and I also really dislike the AI support system. It used to be much easier to solve issues when you could chat with an agent almost instantly. Now you have to pull teeth with the AI first, which can be incredibly frustrating. You end up explaining the issue to the AI and then having to repeat yourself all over again once you finally get to an agent. Review collected by and hosted on G2.com.

This software is easy to use and has the features I need. I like the inventory management and the marketing tools, and I appreciate that it works as an all-in-one solution for dispensary needs, from in-store operations to e-commerce. Customer support has also been extremely helpful. Review collected by and hosted on G2.com.

Reordering and reporting inventory levels are two areas that need improvement, but Dutchie recently rolled out some features that should help address these downsides. Review collected by and hosted on G2.com.

Strong all-around performance. The UI is easy to use and truly seed-to-sale, with integration options available when needed. Competitive contract pricing and dedicated support are also a plus, including an AI chat, live support, and teams of account managers focused on ensuring operational success.

The interface is very user-friendly and easy to navigate. Our retail front line likes how the cart displays important details like allotment, discounts applied, loyalty points, and customer attributes, which makes sales easier. On the backend, the UI is neatly organized, and managing inventory is simple. For our data team, the ability to bulk update data fields is an essential feature we rely on to support operational needs as we grow and change.

There are many integration options, whether for state traceability, accounting, ecommerce, marketing, and more. This lets users customize their experience and use third-party tools; however, many of these tools can also be found baked into Dutchie if a more closed-loop approach is preferred. Overall, Dutchie is very well-rounded and makes all aspects of operations easier for us. They are always working on new features, and it has never gone stale. I would certainly recommend it to new and existing operators. Review collected by and hosted on G2.com.

For ecommerce, you currently can’t pin certain brands ahead of others. I think adding this as an option would be really powerful, and it wouldn’t interfere with sponsored brand widgets that can be purchased. Being able to choose which brands to highlight or prioritize internally, and to use that for filtering, is essential. Review collected by and hosted on G2.com.

I find Dutchie's filtering capabilities incredibly useful for managing a wide variety of inventory, whether zoomed in or as a collective. The ability to easily investigate through history and journals is a plus. Business Intelligence is by far the most valuable tool for me. I've created dashboards that really give a snapshot of important information that applies to multiple departments. It's extremely easy to digest the data, and even the owners and higher management have expressed how game-changing the dashboards have been for their day-to-day operations. I love tracking aged inventory to ensure nothing over 90 days is sold, knowing the batches in production, and tracking sales trends of our various rolls to align with market demands. The functionality throughout the whole platform is fantastic, and the support has always been helpful. Also, setting up Dutchie was very smooth, it’s user-friendly, and once we got used to it, it was much easier than METRC. Review collected by and hosted on G2.com.

If anything, system outages would be my biggest complaint, and that happens very few and far between. Review collected by and hosted on G2.com.

What I like best about Dutchie is how it brings a lot of the day-to-day operations into one system. Being able to manage POS, menus, and reporting in one place helps keep things more organized and easier to work through.

From a marketing and operations side, the menu and pricing updates are really valuable. When everything is set up correctly, it helps keep product info and deals consistent between in-store and online, which is huge for customer experience and avoiding confusion.

I also use the reporting regularly to keep an eye on sales trends, product movement, and overall performance. It helps me quickly see what’s working and where we need to make adjustments.

Overall, it’s a solid, reliable system that plays a big role in keeping daily operations running smoothly. Review collected by and hosted on G2.com.

One of the biggest challenges with Dutchie is that some workflows aren’t as streamlined as they could be, especially when managing menus, pricing, and promotions across different systems or instances. It can require extra manual work to ensure everything is consistent, which leaves more room for discrepancies if something is missed.

There can also be occasional issues with syncing between systems, where updates don’t reflect right away or require troubleshooting. From a marketing standpoint, that can be frustrating when trying to ensure deals are displaying correctly across all platforms.

While reporting is helpful, there are times where pulling specific data or getting a fully clear picture requires a few extra steps or exports.

Overall, it works well, but there are definitely opportunities to improve efficiency, especially around consistency, syncing, and simplifying workflows Review collected by and hosted on G2.com.

I like how Dutchie makes it easy to learn and train others, which avoids mistakes and reduces the need for managers to get involved constantly. Dutchie Pay is amazing and really helps to get customers out the door fast, especially if they already have a Dutchie Pay account. The initial setup was pretty easy for the 20 people working with it. I appreciate how it saves time by preventing errors, making it efficient and user-friendly. Review collected by and hosted on G2.com.

The system automatically picks debit when debit is used, and if the card reader is not used, it defaults to cash. This can prevent making mistakes with the tender option and avoid draw discrepancies. Review collected by and hosted on G2.com.

For both customers and retailers, Dutchie is very user-friendly. It also integrates really well with our broader ecosystem, which makes it easier to use alongside the other tools we rely on. Review collected by and hosted on G2.com.

So far, I haven’t found anything to dislike about the platform. Review collected by and hosted on G2.com.

Ease of use, compliance. Customer service is spot on. Review collected by and hosted on G2.com.

don't have any to speak of...any issues were resolved easily Review collected by and hosted on G2.com.

After using other software, I appreciate that Dutchie integrates with the Massachusetts gateway for reporting. That's a lot less work and more accurate. Our Rep, Iris is always responsive, kind and knowledgeable about any questions we have. Any interruptions are always resolved quickly. Review collected by and hosted on G2.com.

Because we have multiple stores that have both a medical and recreational license the reporting can be clunky. There are reports that take a little longer because I have to export and then manipulate the information from there. But it is doable. I can also reach out and ask questions. Review collected by and hosted on G2.com.

I really like the customer service from Dutchie, which is the most important for me. They took care of my bank issue immediately and responded right away when I thanked them. Every time I go, I get great products and great service. I also appreciate their products, especially the flowers with high potency that suit my high tolerance and condition. The initial setup was very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.