---
title: Dutchie Reviews
meta_title: 'Dutchie Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 50 reviews by the users' company size, role or industry to
  find out how Dutchie works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 50
  scale: '5'
date_modified: '2026-07-16'
parent_category:
  name: Cannabis Industry
  url: https://www.g2.com/categories/cannabis-industry
---

# Dutchie Reviews
**Vendor:** Dutchie  
**Category:** [Cannabis POS Systems](https://www.g2.com/categories/cannabis-pos-systems)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 50
## About Dutchie
Dutchie is the essential cannabis technology platform providing the complete cannabis operating system for commerce. We streamline dispensary operations and ensure safe, easy access for both medical and retail (adult-use) consumers across North America. Dutchie powers over 6,500 dispensaries throughout the U.S. and Canada with over $100B in cannabis transactions processed. Our all-in-one platform is built to optimize every retail function, providing integrated solutions for cannabis point of sale (POS), integrated dispensary e-commerce, seamless payments, Loyalty & Marketing tools, and more. We deliver the compliant, scalable technology infrastructure required for success in the regulated medical and adult-use cannabis market.




## Dutchie Reviews
  ### 1. Clean, Well-Organized Back Office with a Clear, Simple Inventory System

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kyle G. | Marketing Coordinator / Key Employee, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about Dutchie?**

The back-office environment is clean and well organized, without too much unnecessary bloat. There are plenty of tooltips that make it easier to understand the interface and what you’re working with. The inventory system is simple and communicates clearly.

**What do you dislike about Dutchie?**

It can be difficult to find reports that include a very specific set of fields, and I also really dislike the AI support system. It used to be much easier to solve issues when you could chat with an agent almost instantly. Now you have to pull teeth with the AI first, which can be incredibly frustrating. You end up explaining the issue to the AI and then having to repeat yourself all over again once you finally get to an agent.

**What problems is Dutchie solving and how is that benefiting you?**

Our Dutchie agents, Alex, Rob and Brian have been incredibly helpful with helping us solve and understand a variety of issues, as well as keeping track of our running tickets.

  ### 2. Easy-to-Use All-in-One Dispensary Solution with Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** ABBAS C. | Operations director, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about Dutchie?**

This software is easy to use and has the features I need. I like the inventory management and the marketing tools, and I appreciate that it works as an all-in-one solution for dispensary needs, from in-store operations to e-commerce. Customer support has also been extremely helpful.

**What do you dislike about Dutchie?**

Reordering and reporting inventory levels are two areas that need improvement, but Dutchie recently rolled out some features that should help address these downsides.

**What problems is Dutchie solving and how is that benefiting you?**

As a multi-store owner, I only have to complete a task once and it applies across multiple stores, both on the POS and on e-commerce. There’s no need for third-party e-commerce, and the integration is instant. So when we make a change to a product, we can push that update to multiple stores while still excluding a specific store if we need to. This has saved us money on labor and cut down the time we spend on repetitive updates.

  ### 3. Dutchie makes the difference

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about Dutchie?**

Strong all-around performance. The UI is easy to use and truly seed-to-sale, with integration options available when needed. Competitive contract pricing and dedicated support are also a plus, including an AI chat, live support, and teams of account managers focused on ensuring operational success.

The interface is very user-friendly and easy to navigate. Our retail front line likes how the cart displays important details like allotment, discounts applied, loyalty points, and customer attributes, which makes sales easier. On the backend, the UI is neatly organized, and managing inventory is simple. For our data team, the ability to bulk update data fields is an essential feature we rely on to support operational needs as we grow and change.

There are many integration options, whether for state traceability, accounting, ecommerce, marketing, and more. This lets users customize their experience and use third-party tools; however, many of these tools can also be found baked into Dutchie if a more closed-loop approach is preferred. Overall, Dutchie is very well-rounded and makes all aspects of operations easier for us. They are always working on new features, and it has never gone stale. I would certainly recommend it to new and existing operators.

**What do you dislike about Dutchie?**

For ecommerce, you currently can’t pin certain brands ahead of others. I think adding this as an option would be really powerful, and it wouldn’t interfere with sponsored brand widgets that can be purchased. Being able to choose which brands to highlight or prioritize internally, and to use that for filtering, is essential.

**What problems is Dutchie solving and how is that benefiting you?**

We were using multiple softwares to operate. Ecommerce, Loyalty, Messaging, Traceability, and some reporting tools. Dutchie solved that for us; we went from 5-6 programs to 2-3. We chose to keep some third party integrations but going from seed to sale in a closed loop is great for performance visibility and reporting.

  ### 4. Game-Changing Business Intelligence with Dutchie

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joelle B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Dutchie?**

I find Dutchie's filtering capabilities incredibly useful for managing a wide variety of inventory, whether zoomed in or as a collective. The ability to easily investigate through history and journals is a plus. Business Intelligence is by far the most valuable tool for me. I've created dashboards that really give a snapshot of important information that applies to multiple departments. It's extremely easy to digest the data, and even the owners and higher management have expressed how game-changing the dashboards have been for their day-to-day operations. I love tracking aged inventory to ensure nothing over 90 days is sold, knowing the batches in production, and tracking sales trends of our various rolls to align with market demands. The functionality throughout the whole platform is fantastic, and the support has always been helpful. Also, setting up Dutchie was very smooth, it’s user-friendly, and once we got used to it, it was much easier than METRC.

**What do you dislike about Dutchie?**

If anything, system outages would be my biggest complaint, and that happens very few and far between.

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie for managing inventory with filtering capabilities and tracking history. Its Business Intelligence helps track popular SKUs, production needs, sales trends, and simplifies decision making with easy-to-digest dashboards.

  ### 5. Solid, Reliable All-in-One POS for Menus, Pricing, and Reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Leslie G. | Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Dutchie?**

What I like best about Dutchie is how it brings a lot of the day-to-day operations into one system. Being able to manage POS, menus, and reporting in one place helps keep things more organized and easier to work through.

From a marketing and operations side, the menu and pricing updates are really valuable. When everything is set up correctly, it helps keep product info and deals consistent between in-store and online, which is huge for customer experience and avoiding confusion.

I also use the reporting regularly to keep an eye on sales trends, product movement, and overall performance. It helps me quickly see what’s working and where we need to make adjustments.

Overall, it’s a solid, reliable system that plays a big role in keeping daily operations running smoothly.

**What do you dislike about Dutchie?**

One of the biggest challenges with Dutchie is that some workflows aren’t as streamlined as they could be, especially when managing menus, pricing, and promotions across different systems or instances. It can require extra manual work to ensure everything is consistent, which leaves more room for discrepancies if something is missed.

There can also be occasional issues with syncing between systems, where updates don’t reflect right away or require troubleshooting. From a marketing standpoint, that can be frustrating when trying to ensure deals are displaying correctly across all platforms.

While reporting is helpful, there are times where pulling specific data or getting a fully clear picture requires a few extra steps or exports.

Overall, it works well, but there are definitely opportunities to improve efficiency, especially around consistency, syncing, and simplifying workflows

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie helps solve a lot of the operational disconnect between in-store sales, online ordering, and menu management. Without a system like this, keeping product availability, pricing, and promotions aligned would be much more manual and time-consuming.

From a usability standpoint, the interface is fairly straightforward for day-to-day tasks like ringing transactions, updating menus, and pulling reports, which helps keep things moving in a fast-paced environment. The integrations between POS and online ordering are especially important, since that connection directly impacts the customer experience and order accuracy.

It also helps with visibility and performance tracking. Being able to access reporting on sales, product movement, and trends allows us to make more informed decisions around inventory, promotions, and overall strategy. While it may take a few steps to get exactly what you need, the data is there and useful.

Overall, it streamlines core workflows, supports better decision-making, and helps reduce friction between systems, which ultimately improves both internal efficiency and the customer experience.

  ### 6. Efficient POS with Easy Training

**Rating:** 4.5/5.0 stars

**Reviewed by:** Teresa T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about Dutchie?**

I like how Dutchie makes it easy to learn and train others, which avoids mistakes and reduces the need for managers to get involved constantly. Dutchie Pay is amazing and really helps to get customers out the door fast, especially if they already have a Dutchie Pay account. The initial setup was pretty easy for the 20 people working with it. I appreciate how it saves time by preventing errors, making it efficient and user-friendly.

**What do you dislike about Dutchie?**

The system automatically picks debit when debit is used, and if the card reader is not used, it defaults to cash. This can prevent making mistakes with the tender option and avoid draw discrepancies.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie speeds up customer transactions and reduces errors, making it easy to use and train others. It minimizes management interventions by being user-friendly and helps avoid mistakes with tender options, streamlining the checkout process.

  ### 7. Industry leader and Responsive Support with Dutchie

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Dutchie?**

After using other software, I appreciate that Dutchie integrates with the Massachusetts gateway for reporting. That's a lot less work and more accurate. Our Rep, Iris is always responsive, kind and knowledgeable about any questions we have. Any interruptions are always resolved quickly.

**What do you dislike about Dutchie?**

Because we have multiple stores that have both a medical and recreational license the reporting can be clunky. There are reports that take a little longer because I have to export and then manipulate the information from there. But it is doable. I can also reach out and ask questions.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie is currently working with us to integrate our loyalty program so it will be more of a seamless experience for both the customer and the retail associate.

  ### 8. Flawless Compliance, Exceptional Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Janis A. | General Manager

**Reviewed Date:** May 13, 2026

**What do you like best about Dutchie?**

I like how easy Dutchie is to use, and their customer service is spectacular. The implementation process went flawlessly, and I haven't had any issues. It's extremely valuable since I customized the system to my liking, and it's exceptionally compliant. I also appreciate their complete integration with the state tracking system and the cannabis regulatory agency, which ensures there are no issues with my compliance. Their customer service is always there to help, and I was designated an implementation strategist who walked me through everything and helped me customize my administrative system. Dutchie is also integrated with Weedmaps, and everything works well.

**What do you dislike about Dutchie?**

No comment

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie integrates with state tracking systems and the cannabis regulatory agency, ensuring seamless compliance at my cannabis retail location without any issues. The setup was flawless, and their customer service is spectacular, making it easy to use.

  ### 9. User-Friendly POS That Streamlines Dispensary Sales

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alejandra L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Dutchie?**

I use Dutchie as a point of sale for the dispensary I work at, and it helps make the sale process smooth. It's very user friendly. I also like being able to see when an item is low, because with that info our stock manager can do what's needed accordingly. The initial setup was seamless.

**What do you dislike about Dutchie?**

{"if we had an integrated system so we aren’t toggling from one app to another"}

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie as a point of sale at the dispensary. It helps make the sale process smooth and it's very user friendly. I can see when an item is low, so our stock manager can do what's needed accordingly.

  ### 10. All-in-One POS, Loyalty, App, CRM & Ecommerce With Stellar Support.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Derek L. | Assistant Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about Dutchie?**

The best thing about dutchie is having your POS, Loyalty, App, and Ecommerce all under one roof. This helps streamline processes in store. Dutchie also has a stellar support team that is very helpful.

**What do you dislike about Dutchie?**

The one thing I would love is to be able to build my own reports.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie solves compliance tracking and streamlines processes for both the customer and store team.

  ### 11. Highly Effective POS with Seamless Integration, Minor Update Hiccups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Canesha R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dutchie?**

I like that Dutchie organizes our inventory and the back office, keeping our websites organized on the administrative side. On the administrator side, I also appreciate the fact that it makes a ding whenever we get online orders, which helps us keep up with them efficiently. I prefer Dutchie over Weave because it's way more helpful and comes with back-office programs that link everything together. The initial setup wasn't too bad, and we liked it way better once we got the hang of it.

**What do you dislike about Dutchie?**

When Dutchie updates, there tends to be a lot of errors afterward. I always have to contact Dutchie for some type of reason after a big overnight update.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie organizes our inventory and back office, keeping our websites organized. It notifies us with a ding for online orders, helping us stay on top of them.

  ### 12. Efficient, User-Friendly, and Perfect for Patient Data Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** James S. | Budtender, Consumer Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about Dutchie?**

I find Dutchie to be standard modern and efficient software for tracking data in the cannabis industry. I like that it's easy to use and efficient in organizing and collecting data on patients. The switch to Dutchie made sense because it offers more effective and efficient software with fewer errors. I also appreciated the fast and easy initial setup.

**What do you dislike about Dutchie?**

Areas for improvement could be a faster merging of duplicate accounts

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie is a standard modern software that's efficient in tracking data, organizing, and collecting data on patients. It's easy to use and reduces errors, making it more effective than our previous tool.

  ### 13. Easy to Use with Excellent, Helpful Customer Service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Caitlin D. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dutchie?**

Easy to use, even though some things are not immediately visibly user friendly, customer service is excellent at helping me get through many issues

**What do you dislike about Dutchie?**

Inability to do a price change on a single item at Point of Sale. other POS systems i've used have this feature and it is incredibly frustrating to not be able to do this on the POS in order to make something right with a customer or discount something quickly

**What problems is Dutchie solving and how is that benefiting you?**

tracking inventory and seed to sale sync management. it's not perfect but good enough for everyday use

  ### 14. Lead budtender Dutchie take

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2026

**What do you like best about Dutchie?**

I like the different lanes I can drag customers or like 'suspended sales' for later. Also useful for getting a budtenders order from sitting in the main queue all shift.

**What do you dislike about Dutchie?**

The way we check users in with ID generates a profile for them with their full legal name, while if they preorder they often will use shortened names or otherwise run into multiple accounts with multiple points streams for the same user depending on if they pre-ordered or not. We need the software to accommodate for the potential of this

**What problems is Dutchie solving and how is that benefiting you?**

A built in double check for expired IDs and other problems, the ability to use one system when id checks are down, to back up the visual check budtenders do

  ### 15. Effortless POS with Minor Discount Hiccups

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dane B. | Account Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Dutchie?**

I liked using Dutchie as a POS sales system because it was somewhat easy to track sales and products. It allowed me to check available inventory all from the POS system. It also tracked sales and customer history, and offered automatic discounts. The initial setup involved a bit of trial and error, but I got the hang of it pretty quick, so overall it was pretty easy.

**What do you dislike about Dutchie?**

Another issue I see a lot is many of the discounts are not automatic and have to be manually input.

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie to track sales and customer history with ease, and it provides automatic discounts, which streamlines our POS operations and checks inventory.

  ### 16. Seamlessly Streams Cannabis Operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dutchie?**

I like Dutchie for its ease of use and ease of training for my employees; it's a very intuitive software. I also appreciate that it's extremely easy to set up, and the onboarding staff were excellent, getting me up and running quickly. Even for someone with limited technical skills, it's pretty easy software to use. Additionally, being in the Dutchie environment for both cultivation and retail makes operations a lot smoother when doing internal transfers. It also integrates with my state's tracking system for my retail environment, which is a helpful feature.

**What do you dislike about Dutchie?**

I don't really have any dislikes everything is fantastic

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie handles my inventory maintenance, state compliance, and tracking of sales, making operations smoother and more efficient.

  ### 17. Efficient POS with Comprehensive Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angela D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dutchie?**

I really enjoy Dutchie because it's easy to use and offers a lot of backend reporting. There's a lot of reports you can run. I like that you can search reports by typing in a keyword, making it simpler to pull up different ones. It's helpful for processing customers efficiently, and the initial setup was pretty simple.

**What do you dislike about Dutchie?**

Sometimes the discount codes or discounts don't work. Just in random, not really sure why. It never explains why, and then we'll ring in the next person, it will work. So just sometimes we have issues there.

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie for inventory and sales reports. It simplifies getting customers in and out and provides an easy report search feature.

  ### 18. Easy to Use, Strong METRC Integration, and Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Heidi M. | Store Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Dutchie?**

I like that Dutchie talks to metrc about product and limits.  It is easy to use and has good tech support when you run into issues.  Dutchie performs well above some other products I have used in the past.

**What do you dislike about Dutchie?**

Dutchie could work on making sales stack better.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie helps to keep us in compliance with the state regulations and has real time updates to products and sales.

  ### 19. All-in-One Platform with Competitive Pricing and Fantastic Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ansh B. | Founding Astronaut, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Dutchie?**

All in one platform with competitive pricing and fantastic support team!

**What do you dislike about Dutchie?**

A little less configurability/customization with menu and features than I would like

**What problems is Dutchie solving and how is that benefiting you?**

Marketing, loyalty, tax calculation, data and reporting

  ### 20. Limited Functionality with Scheduling Glitches

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2026

**What do you like best about Dutchie?**

I think the sidebar can be helpful. It is somewhat user friendly.

**What do you dislike about Dutchie?**

I find Dutchie lacking and limiting in many ways, especially with Dutchie Explore (Google Looker). It has repeatedly failed to send scheduled reports, so I have to manually pull and compile the reports on my own SQL server. The backend needs improvement, as the API key I requested has limitations, and I haven't heard back from the engineering department about it. The initial setup was very heavy and time-consuming, with errors that required me to spend a lot of time cleaning data.

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie to pull reports, but it often fails to send scheduled ones, so I compile them on my SQL server. It's limiting for my needs, and the API has restrictions.

  ### 21. Efficient Dispensary Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rivak H.

**Reviewed Date:** April 17, 2026

**What do you like best about Dutchie?**

I like that Dutchie is simple and reliable for running our cannabis dispensary. I find the POS system helpful because it efficiently gets customers in and out quickly. The text and email blasts are great for reaching customers with our latest deals and promos. I also appreciate the support from the people who work there; they are a great help.

**What do you dislike about Dutchie?**

more filters for catalog or inventory. better ways to get pictures on products

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie for POS and inventory, and marketing campaigns. It helps us reach customers with deals and promos, and the POS system gets customers in and out fast.

  ### 22. Versatile and User-Friendly, But Missing Some Logical Features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Adam K. | Retail Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2025

**What do you like best about Dutchie?**

I love the versatility and depth of Dutchie the most. It sometimes feels like there are 2-3 ways to get the same thing done, depending on how you learn, operate, or organize. I love the user interface. It feels clean and easy to navigate. There are 100s of features, yet, I feel like Dutchie narrows your options in certain areas to allow you to better focus on operations pertaining to your store/grow. I have been in the cannabis industry since 2017 and have used several different platforms and Dutchie is far and away the best.

**What do you dislike about Dutchie?**

Certain features can be buggy at times and the information from Support is sometimes incorrect. I have received information from Support that was flat out wrong in certain instances. When building discounts sometimes the logic is wrong and Support would say that the Duration of the Discount is the indicator for when competing discounts take precedence, which is incorrect. 

The Support is definitely a spot of weakness for Dutchie. 
Thankfully we have a great CSM that is very quick to respond, Alexandria Guilfoyle. She helps me assess issues that are solvable and issues that need a Support ticket. She is always very cheerful and helpful and very responsive. Alex is the best!

**What problems is Dutchie solving and how is that benefiting you?**

They help us bring a clean and smooth cannabis experience to the customer through ease of use for the POS and the connection to the E-Com Menu. 
They are super helpful in certain regards of setup, state to state, per the dynamic nature of cannabis compliance.

  ### 23. Fast Integrations and Improved Support, but Dutchie still have some quirks.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Dutchie?**

I love that the new integrations work so well. The time it takes for things to update on Ecomm is lightening fast now! The support is a lot better than it use to be, we find ourselves fixing issues quicker and quicker these days!

**What do you dislike about Dutchie?**

It still has it's quirks. There are times where you will complete an entire audit but it hasn't connected that you have even selected that the product was fine.

**What problems is Dutchie solving and how is that benefiting you?**

It helps move the customers a lot quicker through the line. Things are much more streamlined and they allow an even customer flow through the shops.

  ### 24. Easy to Access, Self-Explanatory Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joey N. | Sales associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Dutchie?**

Ease of access. Everything is pretty self explanatory and doesn’t require much assistance in navigating the user interface

**What do you dislike about Dutchie?**

Sometimes the points system does not work and won’t let me access customers points.

**What problems is Dutchie solving and how is that benefiting you?**

Constantly being on the ready for any issues that arise, and keeping clear communication with the stores that use dutchie

  ### 25. Simplicity and Efficiency with Dutchie, But Slow Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 25, 2026

**What do you like best about Dutchie?**

I like Dutchie for its simplicity, which makes using it straightforward in my role as a budtender. The search bar in Dutchie is usually quick and accurate, helping me find what I need efficiently. Additionally, the familiarity of the system makes it easy to integrate into our operations.

**What do you dislike about Dutchie?**

Sometimes the updates take a long time to sync. The initial setup took a very long time to complete.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie solves inventory and register issues. I appreciate its simplicity and the quick, accurate search bar, which makes the system easy to integrate.

  ### 26. Easy-to-Use POS Industry Standard That Simplifies Training and New Store Openings

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2026

**What do you like best about Dutchie?**

It is easy to use and is the industry standard for POS systems. That makes it very easy when opening new stores or hiring new employees that already have experience using Dutchie.

**What do you dislike about Dutchie?**

Sometimes support can be a bit slow. I have also run into some issues with Metrc integration.

**What problems is Dutchie solving and how is that benefiting you?**

Inventory management, managing promotions, managing our website.

  ### 27. Easy to Use and Widely Adopted, with Good Feature Development

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Dutchie?**

Broad familiarity with the platform among industry professionals, ease of use, rapid feature development.

**What do you dislike about Dutchie?**

Occasionally there is a significant lag time between necessary feature upgrades being requested and those features being delivered.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie is solving our POS/Ecommerce & Promotional problems. This reduces my time spent troubleshooting significantly.

  ### 28. Highly Recommend for Retail POS and E-commerce

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about Dutchie?**

I like Dutchie for its ease of use, which is crucial in retail to help deliver the best customer experience. I also appreciate the speed of transaction and how the information is presented to help patients make informed decisions. Additionally, I like its responsiveness, which greatly contributes to customer satisfaction.

**What do you dislike about Dutchie?**

We went through 5 CSMs over 14 months before landing an elite CSM in Alex G.

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie for speedy transactions and presenting information to help patients make informed decisions.

  ### 29. Best POS in the cannabis space.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2026

**What do you like best about Dutchie?**

They have great customer support and they the platform is super simple to use.

**What do you dislike about Dutchie?**

Sometimes it hard to tell when new features come out because they come out all the time.

**What problems is Dutchie solving and how is that benefiting you?**

They provide me with an ecom platform and a way to organize my inventory. I've seen the benefit rigth away.

  ### 30. User-Friendly POS with Top-Notch Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samuel S.

**Reviewed Date:** November 17, 2025

**What do you like best about Dutchie?**

I love how Dutchie makes completing transactions much smoother with its integrated front-of-house and back-of-house functions, which significantly enhances the overall user experience. I find it invaluable that it tracks customer daily allotments to ensure compliance, which is crucial in a heavily regulated industry. It's user-friendly compared to other cannabis POS systems, which adds to its appeal. The software’s facets range from completing POS transactions to providing analytics, offering excellent clarity in navigating back-of-house inventory. When troubleshooting, Dutchie’s support teams are always kind and professional, making any issues less stressful. The process of delivering and auditing inventory is simplified and well-organized, and the analytics help me clearly understand gross sales and profits. The initial setup was quite easy, and overall, I find Dutchie to be an indispensable tool in my dispensary operations.

**What do you dislike about Dutchie?**

I find the payment options in Dutchie could be more streamlined. An option to link a bank account or debit card directly for transactions would significantly enhance the process. This would speed up transaction completion, making it more efficient.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie streamlines transactions and integrates FOH and BOH functions in a dispensary, tracks customers’ allotments, is user-friendly, simplifies deliveries, audits regulatory compliance, and clarifies sales analytics, enhancing efficiency and support.

**Official Response from Antwon Odicho:**

> Thank you for your feedback Samuel. We completely agree that streamlining the payment process is essential for efficiency.

We do offer Pay by Bank specifically to address this - it’s a streamlined solution that connects directly to consumers' bank accounts for quick and easy transactions. This significantly speeds up the checkout process and removes friction.

  ### 31. Easy Inventory Control and User Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben T. | Director of Retail Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dutchie?**

Ease of inventory control, ease of adding new users

**What do you dislike about Dutchie?**

there are a lot of updates and times you have to refresh the pages

**What problems is Dutchie solving and how is that benefiting you?**

We have had multiple tickets put in for assistance and Dutchie has always answered on a timely manner

  ### 32. Streamlined Cannabis Operations with Top-Notch Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jon B.

**Reviewed Date:** November 06, 2025

**What do you like best about Dutchie?**

I love that Dutchie is a true leader in the cannabis technology space, offering the most scalable solutions for our needs as a cannabis retailer. Their proactive support is outstanding; they are always ready to address any issues and work hard to resolve them swiftly. I appreciate how effortlessly I can get support when there’s a problem, and Dutchie excels in customizing and tailoring solutions that perfectly fit both our specific business requirements and those of other cannabis operators. The initial setup was incredibly straightforward, making it simple to implement Dutchie across all our dispensaries. This ease of use coupled with outstanding support and a robust product has made Dutchie an invaluable asset for our operations.

**What do you dislike about Dutchie?**

I find the loyalty program in Dutchie lacking in depth and robustness. It seems to be missing the ability to sign people out via form and lacks the capability for running text message campaigns, which are features I currently rely on from my existing loyalty provider.

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie to streamline inefficiencies in cannabis operations and gain supply chain visibility, helping focus our efforts where needed.

  ### 33. The Dutch

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kass K. | Director of Retail Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2025

**What do you like best about Dutchie?**

Dutchie integrates with several platforms, making it more seamless for us and the consumer.

**What do you dislike about Dutchie?**

The user experience and interface of the POS, Backoffice, and E-commerce platforms are quite clunky and frequently plagued by bugs. While our team is diligent about reporting these issues as they come up, the process of submitting support tickets and dealing with Dutchie's shortcomings has become an expected and costly part of our workflow.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie has revised its discounts significantly this year, and I have seen improvements in this area over time, but specifically this year. As discounts and deals are the rising name of the game, making strides in this area was critical for our operations

  ### 34. Seamless Integration Boosts Cannabis Industry Collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User

**Reviewed Date:** June 22, 2026

**What do you like best about Dutchie?**

I like the communication between our teams and the camaraderie we've created. The collaboration with Dutchie allows us to build the best products and reach a large cohort of users, making us a powerful team in the cannabis industry. I also appreciate that the initial setup of Dutchie is easy.

**What do you dislike about Dutchie?**

I don't have a particular/specific answer to this question

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie creates a seamless buying experience from customer capture to purchase through our integrated website.

  ### 35. Dutchie has the best metrc integration and most advanced tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abdullah M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 10, 2025

**What do you like best about Dutchie?**

Dutchie POS has the best (most accurate) metrc integration. The reporting is also by far the most advanced. I like the loyalty and marketing features and the compliance tools. Dutchie pay by bank is also popular among my customers because there are not many cashless payment methods available

**What do you dislike about Dutchie?**

There are a ton of reports and Dutchie in general has a lot of settings so it takes awhile to learn the software and figure out what reports do what

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie helps me keep my inventory on track and the reports help me understand my business and what products to buy and avoid.

  ### 36. Effortless POS with Robust Multilocation Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** fidal h.

**Reviewed Date:** December 30, 2025

**What do you like best about Dutchie?**

I like using Dutchie because it's an easy system that's accurate and has good reports. It integrates with METRC well and works great if you have multiple locations. I like having a shared catalog between two stores, keeping things consistent, and shared customer points, which lets us run loyalty programs across locations. The initial setup was easy, and the implementation team was very good.

**What do you dislike about Dutchie?**

Support could be improved. Sometimes they aren't clear with their answers or it takes awhile to get resolution.

**What problems is Dutchie solving and how is that benefiting you?**

I find Dutchie easy to use, accurate, with good reports. Its integration with METRC is great, and it shares catalogs between stores for consistency and loyalty programs.

  ### 37. Top-Notch Reporting Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heather S. | Assistant General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dutchie?**

the reporting customization is top notch!

**What do you dislike about Dutchie?**

contacting support can be a bit frustrating

**What problems is Dutchie solving and how is that benefiting you?**

it helps us keep our inventory correct in metrc

  ### 38. Constant Updates with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joe J. | Director Of Pharmacy, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Dutchie?**

I like Dutchie for its constant software updates. In my previous position, software updates were a bigger ordeal, so I appreciate that Dutchie makes this process easier.

**What do you dislike about Dutchie?**

Provisional license transition and state testing wasn’t as seamless as we’d hoped.

**What problems is Dutchie solving and how is that benefiting you?**

I use Dutchie for dispensing, marketing, and inventory. It solves problems by tracking inventory and retrieving receipts.

  ### 39. Easy to Navigate, Needs Faster Deals

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hayley F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2026

**What do you like best about Dutchie?**

I like Dutchie's menu, as it's clear and provides an easy way to navigate. I also appreciate that the initial setup was smooth, which made getting started with Dutchie quite simple.

**What do you dislike about Dutchie?**

The lag in deals

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie helps with organization and has a clear menu for easy navigation.

  ### 40. Effortlessly Manages Customer Orders

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vanessa R.

**Reviewed Date:** December 18, 2025

**What do you like best about Dutchie?**

I like that Dutchie helps with my customers' orders and checking stock. It's easy and helpful to use. I can check customers' history to remember what they have gotten before to ensure they get what they need. The initial setup of Dutchie was very easy.

**What do you dislike about Dutchie?**

nothing

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie helps with my customers' orders and checking stock. I can check customer history to ensure they get what they need.

  ### 41. Online orders

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about Dutchie?**

Dutchie is great system for ordering of medicinal marijuana. It's User-Friendly Interface & Ease of Use

**What do you dislike about Dutchie?**

Performance Issues: The system can lag with high usage and require end-of-day manual resets

**What problems is Dutchie solving and how is that benefiting you?**

High-Risk Cash Transactions: Cash is common in cannabis retail because credit cards aren’t allowed, leading to safety risks and extra costs. Dutchie Pay Enables safe, one-click, bank-to-bank (ACH) payments, removing the need for customers to carry cash or use high-fee ATMs

  ### 42. Best POS system in the business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Trish F. | Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2024

**What do you like best about Dutchie?**

Customer service always answers the phone.  No leaving VM or being forced to use chat.  They have wonderful customer service.  Ease of use of system - makes sense - is intuitive.  Used others - and they aren't.

**What do you dislike about Dutchie?**

4/20 issues - overloaded servers, fixed post 4/20.  Hopefully ready for next year.  Others didn't have issues because not the same load.  Not apples to apples comparison.

**What problems is Dutchie solving and how is that benefiting you?**

Well written and designed transactional POS system.  Would love to see metrics (similar to Headset, BDSA) built into the product.

  ### 43. Kelly's dutchie review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Dutchie?**

Dutchie is great because it offers a straightforward method for POS.

**What do you dislike about Dutchie?**

the backend of dutchie can be confusing or less straighforward - looking for an allotcated product as an example

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie saves guests purchase history if they are signed up for our loyalty program.  This helps process exchanges when nessecary and look up products they have previously enjoyed.

  ### 44. It's is easier than Greenbits

**Rating:** 4.0/5.0 stars

**Reviewed by:** Parth k. | Jr. Accounts officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2024

**What do you like best about Dutchie?**

Dutchie contains all data of customer and vendors.

**What do you dislike about Dutchie?**

Accountants get confused while downloading inventory data.

**What problems is Dutchie solving and how is that benefiting you?**

While updating sales in QuickBooks it may help that easy and while paying Excise and sales tax we can compare data.

  ### 45. Dutchie Meets Accounting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hayley P. | Accounts Payable Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 28, 2023

**What do you like best about Dutchie?**

Dutchie is easy to navigate and has lots of preloaded report templates that are useful among many different departments, which has been very helpful. Also integrates with our accounting software seamlessly

**What do you dislike about Dutchie?**

The billing/customer service department still seems a bit overwhelmed (takes some time to get issues/concerns resolved), but I think this is due to the sheer number of requests they must receive on a daily basis.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie is the one stop shop for cannabis POS solutions and offer a variety of solutions for customer payments. The consolidation of reporting and the ability to pull reports regarding certain criteria is very important for AP management, and Dutchie is stellar in regards to that.

  ### 46. Decent POS with lots of options

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 25, 2024

**What do you like best about Dutchie?**

Decent POS software that is customizable to each state's compliance

**What do you dislike about Dutchie?**

Too many options to encompass all the states it operates in - lots of features need to be disabled or taught not to be used in order to remain in compliance.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie provides an employee interface for the state tracking system which is subpar for retail sales. It allows us to run sales reports and keep track of inventory in a decently simplified UI.

  ### 47. I use Dutchie daily for everything from marketing to inventory.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brendan  S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2023

**What do you like best about Dutchie?**

I like the amount of reports that are available for me to utilize.

**What do you dislike about Dutchie?**

I would like some reports for products that have been ordered in our online Dutchie ordering system or see the history of certain products in their orders.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie allows me to keep an accurate count of my inventory as well as keep track of market trends and finances.

  ### 48. Using Dutchie as a POS system

**Rating:** 2.5/5.0 stars

**Reviewed by:** AJ H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2023

**What do you like best about Dutchie?**

I like that Dutchie has a ton of functionality.

**What do you dislike about Dutchie?**

In the same vein, the functionality often works against itself.

**What problems is Dutchie solving and how is that benefiting you?**

Dutchie accurately reports to Metrc, which is the primary reason that we switched to it.

  ### 49. CannaSimple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sam B. | Dispatch Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2022

**What do you like best about Dutchie?**

It can walk a customer through easy purchasing! It makes things simple and sends requests right to the Dispo. I like that you can also contact your customers quickly if things need to be adjusted!

**What do you dislike about Dutchie?**

Nothing! I would not change a thing about the Platform! It works will dispos, making it universal for sales all through the state. I think if it was interchanged things would become confusing

**What problems is Dutchie solving and how is that benefiting you?**

Allowing 3rd Parties to help make deliveries for dispensaries! This is how my company is able to do our job. You can easily access all the information you need through this program

  ### 50. Dutchie's Online Ordering Service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 20, 2021

**What do you like best about Dutchie?**

Dutchie has some of the most control over the menu.

**What do you dislike about Dutchie?**

Dutchie Content Library is frequently incorrect or out of date leading to a need for our interaction to get the product displaying properly.

**Recommendations to others considering Dutchie:**

Create a relationship with your rep from Dutchie. They often provide the best service and are most effective at resolving problems.

**What problems is Dutchie solving and how is that benefiting you?**

Online ordering for our store. It has increased our sales.


## Dutchie Discussions
  - [Is Dutchie a POS?](https://www.g2.com/discussions/is-dutchie-a-pos) - 2 comments, 1 upvote

- [View Dutchie pricing details and edition comparison](https://www.g2.com/products/dutchie/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A30%3A05+-0500&secure%5Bsession_id%5D=5d582762-7302-4bbf-9749-3ca726e33368&secure%5Btoken%5D=fda7341cf716f021fcf292e22cd81f5d00a9220d345bb0fb4b7c0c21be098847&format=llm_user)
## Dutchie Integrations
  - [365 Cannabis](https://www.g2.com/products/365-cannabis/reviews)
  - [Alpine IQ](https://www.g2.com/products/alpine-iq/reviews)
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  - [Digital Awesome](https://www.g2.com/products/digital-awesome/reviews)
  - [Distru](https://www.g2.com/products/distru/reviews)
  - [Dutchie](https://www.g2.com/products/dutchie/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews)
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  - [Headset Insights](https://www.g2.com/products/headset-insights/reviews)
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## Dutchie Features
**Platform Basics**
- Interoperability
- Reporting

**Platform Data**
- Dashboard
- Platform Search

**Platform Additional Functionality**
- Cloud
- Mobility
- Payment

**Cannabis Regulations**
- Product Tracking
- Tax
- Product Labeling

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