D4H Reviews & Product Details

For incident management, D4H strikes a strong balance between usability and flexibility. It enables teams to respond quickly and consistently to incidents, while also offering the customization needed to reflect organizational structures, regulatory requirements, and operational best practices. This combination makes it a valuable tool for organizations seeking both efficiency and adaptability in their emergency response operations. Review collected by and hosted on G2.com.

Initial learning curve required but necessary in order to accommodate desired customisations. Review collected by and hosted on G2.com.

D4H is the software that we decided upon when Mission Manager left us high and dry with a very short notice regarding it's end of service. We formed a committee and looked at various solutions and this seemed like the best solution to our needs.

We use it for:

Tracking Attendance at trainings and events,

Monitoring our required training expiration dates,

Group-wide Calendar of upcoming events, with the ability to acknowledge your plans to attend,

Equipment tracking and inventory,

Incident data capture with the activity Log and Roles tracking,

Fully customizable checklists that can be assigned to personnel in various Roles,

Importing your member names into Incident Manager so that your drop-down menu shows only those personnel who have responded,

many, many other uses that I have just forgotten.

Their customer support is FANTASTIC. I have gotten responses very quickly and they were quite knowledgeable about what they are working on.

It took a bit of time getting everything set up the way we want (and we aren't done yet), but that is because it is SO flexible and customizable. I wasn't planning on even looking at the Equipment Management portion, but we received some new equipment and had to get it inventoried before it was deployed. That too was quick and easy. Review collected by and hosted on G2.com.

When I have asked Tech Support about improvements that I would like to see, they usually tell me that I am not alone in asking about those issues. I just wish they could get these new improvements rolled out a bit faster. (former programmer, I realize there are only so many hours in a day.) Review collected by and hosted on G2.com.

Continues to be quality and put out even more than we expect! Review collected by and hosted on G2.com.

Interface can always be simplified and the reporting system for year end items could be more user friendly Review collected by and hosted on G2.com.

It took very little to get my team up and running in D4H. With only a couple hours of work I had our personnel imported into the system using the D4H import tool, and had our basic training and incident reports up and running. Review collected by and hosted on G2.com.

I wish the apps allowed for more. The ability to take attendance at a training event, or start an incident report would be beneficial. Review collected by and hosted on G2.com.

The several modules integrated into D4H and the Help Center Review collected by and hosted on G2.com.

The French Translation is not complete or accurate at some places.

We can not easily add several periods under one activity. Review collected by and hosted on G2.com.

We are a small volunteer search and rescue K9 team that needs to adopt the administrative functions of a much larger organisation to deliver a quality professional service. This requires us to maintain long term continuity and consistency of our management systems using an integrated system such as D4H.

D4H handles everything we need for the day to day management of our members, K9s, inventory and incidents across a single platform. This frees us up to focus on training and effectively deploying our SAR capability.

The features we get the most from are:

- Day to day access using web browser or mobile app

- Dashboard accessible by all our members to view upcoming events and our overall readiness status

- Simple, secure maintenance of our members’ personal information

- Managing and updating qualifications, including expiry alerts

- Separate modules for maintaining K9 details

- Simple update by members of their on call status

- Integration with third party apps to manage call out notifications and attendance reporting

- Capture of key information relating to incidents we have responded to

- Easy management of equipment issue to members, returns and stock control

- Flexible reports in spreadsheet format. Review collected by and hosted on G2.com.

We do occasionally have login issues with both the browser and mobile app versions. We have found that these are usually best left to the help desk to resolve and this is usually handled very promptly. Review collected by and hosted on G2.com.

Super fast customer support when needed. Easy to manage and allows appropriate user levels for needs. Good UI and APP options for users. Review collected by and hosted on G2.com.

Sometime suggestions are taken on and said will add to list, but slow progress to see updates on these. Would be good for more customisation options both within reports and oncall reporting as well as completing drafts for those who didnt respond to events having to be manually updated on each individual event. Review collected by and hosted on G2.com.

GP and the staff at D4H have been outstanding in helping us integrate the Alerting feature to our system. It is truly an outstanding software. Review collected by and hosted on G2.com.

I haven't found anything I don't like yet. The way it is going I can't imagine anything I wouldn't like. Review collected by and hosted on G2.com.

This is a platform that is largely intuitive and can be used ranging from very basic ways to very complex ways depending on the need. The cost to benefit ratio for this one is off the charts. I have not seen other solutions in this space that can do this much, keep it easy to use and keep it at this price point. I question if any are doing it this well at any price point. Every person I have interacted with at D4H has been great. They are easy to work with, passionate about the solution and those it serves, and take feedback seriously. Review collected by and hosted on G2.com.

I always want more from software we use. Nothing is perfect and software is never "done". While there are odds and ends features that aren't there today that I want to see, it's positive that D4H listens and that new things are rolling out all the time. I honestly can't say anything rises to the level of "dislike". Review collected by and hosted on G2.com.

At our healthcare system, we couldn't be more impressed with D4H Incident Management Suite. From the very beginning, the implementation process was seamless, thanks to their immaculate customer service. The team's expertise ensured that our transition to the platform was smooth and efficient, exceeding our expectations every step of the way.

One of the standout features of D4H is the remarkable customizability of the software. Whether it's adjusting forms, updating status boards, or creating custom workflows, the ability to make real-time changes on the fly has been a game-changer for our operations. Despite its powerful features, the platform is incredibly easy to pick up, even for new staff who have never used an online-based incident management or critical event suite before. Training time has been minimal, and the intuitive interface allows team members to dive right into managing incidents with confidence.

Beyond its primary use in incident management, our staff has been thrilled with the suite's versatility. We've repurposed it for regulatory surveys, safety meetings, and ensuring compliance with state high reliability organization standards in healthcare. The flexibility D4H offers makes it a valuable tool across multiple aspects of our operations.

Overall, we couldn't be happier with the D4H Incident Management Suite. It's become an indispensable part of our workflow, improving our incident management capabilities while also enhancing our broader organizational processes. Review collected by and hosted on G2.com.

While our experience with D4H Incident Management Suite has been overwhelmingly positive, there are a few minor areas that could be improved. That said, it's worth noting that most of the suggestions or changes we've proposed have already been acknowledged by the D4H team and are either in their development workflow or slated for future updates. Their responsiveness to feedback is truly commendable.

For the few features we need immediately, we’ve managed to find effective workarounds, but it would be ideal to have these built into the system natively. The team has been proactive in providing solutions and ensuring that our needs are met while we await the updates.

Overall, these are small considerations in the grand scheme of things, and we appreciate the fact that D4H continually evolves and adapts to user feedback. We’re confident that the platform will continue to improve in the future. Review collected by and hosted on G2.com.