What do you like best?
DLAN enables people from many teams, across a large geographic domain, to effectively communicate, coordinate, and collaborate when planning, preparing, or responding to incidents & emergencies of varying scopes, magnitudes and intensities.
The platform allows our team to receive, assess, share, and act on information flows that could otherwise be chaotic if managed without an integrated platform like DLAN.
DLAN has a rock-solid audit trail while enabling participants to interact in a role-centric fashion rather than an individual-centric fashion. This role-centric interaction alone increases organizational robustness and reduces communication delays & confusion.
What do you dislike?
The UI/UX is a definite weak point, though I expect it is common to other similar platforms as well. There is rich functionality in DLAN, but it is wrapped in an unintuitive UI with a resulting UX that requires extensive training and ongoing use to ensure a team's familiarity and effectiveness with the platform.
I have had to say countless times when training others that "Engineers developed this, not designers. The functionality is there, but names, locations, and clickflows are often unintuitive."
What business problems are you solving with the product? What benefits have you realized?
Information is the lifeblood of an effective emergency response. You have to receive, assess, handle, and act on it well even when it comes at you like a swarm of bees.
Furthermore, the value and effectiveness of a network of individuals and teams relies on establishing & enabling active connections between them all.
DLAN makes us better on both counts when looking at the overall network we use to plan, prepare, and respond.