# DisasterLAN Reviews **Vendor:** Buffalo Computer Graphics **Category:** [Critical Event Management (CEM) Platforms Software](https://www.g2.com/categories/critical-event-management-cem-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 19 ## About DisasterLAN DisasterLAN (DLAN) is a secure, web-based, mobile friendly emergency management system that provides tools for shared situational awareness, workflow-based information management, and real-time communication to help your team prepare for, respond to, and report on issues. With DLAN in your toolbox, you will be properly prepared to manage daily operations, emergencies, and everything in-between. DLAN simplifies task, mission, and resource management. It allows critical information to be quickly shared through secure interoperable communication features, which are included at no extra charge. DLAN also includes a full suite of reporting features to allow for easy after-action reporting. Since its release in 2002, DLAN has been used internationally at all divisions of government, as well as in private-sector corporations. DLAN has been used in multiple industries, including emergency management, healthcare, transportation, utilities, and education. With DLAN any organization can easily track, manage, and report on multiple incidents and events from one unified solution. ## DisasterLAN Reviews ### 1. Very Responsive to the client (me) needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jay Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about DisasterLAN?** Customizable modules Staff responses 24/7 Continued follow up until closer of issue Assistance with form building Customer Support from onsite team **What do you dislike about DisasterLAN?** Glitch/crash once in while but this is a firewall internal issues but compatibility with the systems both developer and end-user should be more fluid than it currently is **What problems is DisasterLAN solving and how is that benefiting you?** Resource and asset reporting that is in development as a dashboard view for our Executive Team--visual view of raw data that creates the common operating picture ### 2. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about DisasterLAN?** We utilize the ticket manager function on a daily basis to maintain tasks across staff. **What do you dislike about DisasterLAN?** There seem to be some programming limits to the software. **What problems is DisasterLAN solving and how is that benefiting you?** Task management / EOC management / event calendars / Forms / Comms ### 3. Using DLAN **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about DisasterLAN?** DLAN is user friendly. It is easy to to switch from one screen to another during an emergency. **What do you dislike about DisasterLAN?** DLAN is a system that needs to be used often in order to gain fluency. **What problems is DisasterLAN solving and how is that benefiting you?** DLAN is used in our Emergency Operations Center during emergency situations. ### 4. Excellent Service and products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about DisasterLAN?** I like managing and tracking resources at an incident and on blue-sky days. **What do you dislike about DisasterLAN?** I have not found anything that I dislike at this time. **What problems is DisasterLAN solving and how is that benefiting you?** DLAN is allowing me to track and control resource requests and deployment of resources. Also, the records management portion is a great help. ### 5. It is a handy tool which allows seamless interoperability when it comes to managing any emergency. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about DisasterLAN?** The way it provides you with pertinent information as it relates to emergency management. **What do you dislike about DisasterLAN?** It times out and logs you out. Sometimes it takes too much time to load. **What problems is DisasterLAN solving and how is that benefiting you?** It is a hub for information exchange to allow interoperability between regulators and users and helps to exchange information in real-time. It has benefited me to share valuable information about various emergencies to be handled all in one place. ### 6. Professional Staff that are always available for assistance to help with any issue or need. **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis D. | Director of Emergency Preparedness, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about DisasterLAN?** Ability to coordinate between all partners **What do you dislike about DisasterLAN?** Needed to call help to set up some functions **What problems is DisasterLAN solving and how is that benefiting you?** Allowed us to coordinate and operate a virtual EOC. ### 7. DLAN - A Review by Reg Fountain **Rating:** 5.0/5.0 stars **Reviewed by:** Reg F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about DisasterLAN?** DLAN is a very user-friendly intuitive program which supports the emergency management information management goals of my workplace. DLAN's modules have a Microsoft Office-like sense to them which greatly accelerates the use of the program by new staff **What do you dislike about DisasterLAN?** The mapping capability presently used within my workplace does not make the best use of the DLAN information datasets. **What problems is DisasterLAN solving and how is that benefiting you?** DLAN and a number of its modules are presently used to assimilate, correlate and fuse information on potential or emergency hazards or incidents within the Province of Alberta. The ability to generate a common operating picture of the incident, hazard-related data, emergency management and emergency social services datasets is a great benefit to conducting operational-level emergency management operations ### 8. DLAN: Always uncovering more uses! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about DisasterLAN?** DLAN has a host of capabilities we are still continuously exploring. The team's ability to work with us to find solutions tailored to meet our needs is what makes the platform such a valuable part of our response suite. **What do you dislike about DisasterLAN?** At times the platform can feel clunky when moving between modules, but once in each they work really well. **What problems is DisasterLAN solving and how is that benefiting you?** We have access to a number of different monitoring systems in our geographic area. DLAN has been invaluable for how we integrate these different monitoring data streams into one platform to help provide situational awareness. ### 9. DLAN - FutureShield's choice for our Canadian Emergency Manager clients **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about DisasterLAN?** FutureShield has been involved in re-selling EOC software since 2006. We have worked with many solutions and settled on DLAN to support the requirements of a BC based university and then again for the PanAM and Parapan Games in 2015. From there, we haven't looked back. DLAN is a comprehensive web-based solution (either cloud-based or installed at client sites) with a mobile responsive interface allowing it to be used in a physical or virtual EOC. We have had many Canadian organizations choose DLAN and they are very happy with the IMS/ICS forms, Sitrep and IAP automation, logs, ticket-based incident management, single-button reporting as well as flexible dashboards. For those looking to replace white boards, paper forms, and out-dated and less flexible solutions in the EOC, DLAN is a great choice. **What do you dislike about DisasterLAN?** FutureShield does not have any negative comments to make for DLAN. **Recommendations to others considering DisasterLAN:** Always happy to take a call or email and discuss DLAN. **What problems is DisasterLAN solving and how is that benefiting you?** DLAN balances the convenience and affordability of a COTS system with the capabilities of a customized solution tailored to an organization by offering three standard editions that can be configured in a number of ways to allowing it to meet the needs of our critical infrastructure and government clients. Our clients have noted many efficiency improvements in the management of incidents, events, and disasters through the use of the DLAN platform. ### 10. great incident management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Amilcar Jose S. | Consultor de proyectos, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about DisasterLAN?** It is a tool to send reports of damage to roads, highways and structures (buildings) from a cell phone, it can also be used to obtain information about occupants, damage to infrastructure and road conditions. The estimated costs of damages and displaced persons can be related / tagged with a structure with a simple form It has some very useful features such as: - Create assessments of roads and structures -Attach photos/pics -Look/determine map locations -The mobile nature of DLAN also allows the to connect Operations Centre immediately to a team of field officers across the province through any device with internet connectivity -Send estimated costs -Submit over WiFi or Cellular **What do you dislike about DisasterLAN?** some characteristics take time to learn and some aspects of the interface are not intuitive **Recommendations to others considering DisasterLAN:** DisasterLAN is a web-based incident management system designed for use in emergency operations centers to manage both planned events and disasters, It is the best option available **What problems is DisasterLAN solving and how is that benefiting you?** Is a great software for the management of incidents, offers a lot of functionality in a well-integrated package. Excelent for assign tasks to roles responsible individually or through automated custom workflows ### 11. Safe Event and a Smooth Ride **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan S. | Director of the Ride for Roswell, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about DisasterLAN?** The support staff goes above and beyond in making sure each instance fits our needs. DLAN has allowed us to manage over 10,000 participants and hundreds of calls for assistance - helping us coordinate an immediate response. The situational awareness provided by DLAN is critical to our success. **What do you dislike about DisasterLAN?** Currently any needed features have been added as requested. **Recommendations to others considering DisasterLAN:** Beyond the physical software - Investing in DLAN brings the support and implementation of knowledgeable and creditable team. **What problems is DisasterLAN solving and how is that benefiting you?** Each year our event takes over a dozen communities across three counties. We host approximately 10,000 riders and volunteers. DLAN manages our incident ticketing from first aid, to repairs, to emergency response. Our call center manages hundreds of calls for assistance over hundreds of miles and a dozen routes. Call tickets are instantly routed to the appropriate response team allowing the issue to be resolved immediately. DLAN provides our event managers (in multiple locations) with an immediate situational awareness of the entire event. The record keeping has allowed us to improve our event action plan each year by providing a log of calls and response actions. ### 12. It's good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about DisasterLAN?** DLAN allows our State EOC to process and track information quickly and easily. It's pretty straightforward if you're familiar with all the basic NIMS/ICS processes, but having everything in one place makes everything much easier. A huge improvement over whiteboards and paper stacks. There can be a bit of a learning curve if you're not familiar with NIMS concepts or computers in general, but nearly everyone I've trained over the past few years has commented on how much easier it is to use than it used to be. **What do you dislike about DisasterLAN?** There can be a few strange UI quirks here and there, but ultimately it's only been getting better for as long as I've used it. **What problems is DisasterLAN solving and how is that benefiting you?** We use DLAN to track incoming calls, process requests, and assign resources. It helps us build out situation reports and incident action plans that incorporate input from each of appropriate roles and support functions in the EOC. It has a pretty robust status board building capability that lets us pull together various bits of information from across the system and share it on video displays around the room. We can also build custom landing pages for each role, allowing them to focus what's important to them. Every action is saved in DLAN, which makes it easy to run after action reports after an incident is done. ### 13. Integrated info flows for effective emergency/incident preparation & response **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about DisasterLAN?** DLAN enables people from many teams, across a large geographic domain, to effectively communicate, coordinate, and collaborate when planning, preparing, or responding to incidents & emergencies of varying scopes, magnitudes and intensities. The platform allows our team to receive, assess, share, and act on information flows that could otherwise be chaotic if managed without an integrated platform like DLAN. DLAN has a rock-solid audit trail while enabling participants to interact in a role-centric fashion rather than an individual-centric fashion. This role-centric interaction alone increases organizational robustness and reduces communication delays & confusion. **What do you dislike about DisasterLAN?** The UI/UX is a definite weak point, though I expect it is common to other similar platforms as well. There is rich functionality in DLAN, but it is wrapped in an unintuitive UI with a resulting UX that requires extensive training and ongoing use to ensure a team's familiarity and effectiveness with the platform. I have had to say countless times when training others that "Engineers developed this, not designers. The functionality is there, but names, locations, and clickflows are often unintuitive." **What problems is DisasterLAN solving and how is that benefiting you?** Information is the lifeblood of an effective emergency response. You have to receive, assess, handle, and act on it well even when it comes at you like a swarm of bees. Furthermore, the value and effectiveness of a network of individuals and teams relies on establishing & enabling active connections between them all. DLAN makes us better on both counts when looking at the overall network we use to plan, prepare, and respond. ### 14. Schoharie County Director of Emergency Services **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about DisasterLAN?** DLAN provides the County with a common operating picture and manages real time data for emergencies. **What do you dislike about DisasterLAN?** Wish we used it more for day to day operations. **Recommendations to others considering DisasterLAN:** Be involved in the process, if you what something or want to change something, just ask. DLAN staff is awesome and wants to meet your needs. **What problems is DisasterLAN solving and how is that benefiting you?** We use it to track weather. We also use the phone book to keep a record of contracts for all agencies we all involved with i.e.. Fire Departments and their members EMS, Law Enforcement, DEC, Schools etc. ### 15. DLAN is a powerful disaster management software tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Brett P. | Emergency Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about DisasterLAN?** The variety of features that are available within DLAN allows us to se4lect those features that are most useful to our agency. Many of the features can be customized to meet our specific needs. BCG staff have been very willing to assist us with enhancing our experience. **What do you dislike about DisasterLAN?** Some of the DLAN features can be a little intimidating for part-time users to utilize. Overall DLAN is easy to use, however there is a learning curve. **What problems is DisasterLAN solving and how is that benefiting you?** We recently began using DLAN as a platform to begin using FEMA IPAWS. IPAWS will allow us to advise our residents and businesses of significant emergencies and disasters affecting the city and provide important instructions ### 16. Colgate University AVP of Campus Safety, EHS, Emergency Management **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel G. | AVP of Campus Safety, EHS, and Emergency Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about DisasterLAN?** DLAN provides an online real-time common operating picture with practicality for both the university's EOC staff and the executive group. **What do you dislike about DisasterLAN?** Ticket routing can be confusing / cumbersome without a designated single role to manage prioritization, deconfliction, and proper routing. **Recommendations to others considering DisasterLAN:** College and University peer institutions **What problems is DisasterLAN solving and how is that benefiting you?** Eliminates having to continually interrupt the EOC staff to provide incident updates / reports and orders. Provides a platform to organize EOC incident management ### 17. DisasterLAN: Helps you with smooth transition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2019 **What do you like best about DisasterLAN?** The support staff delivers beyond your expectation ensuring that every instance fits our needs. DLAN has enabled us to handle 10,000+ participants and hundreds of aid calls - assisting us to coordinate an immediate response. DLAN's knowledge of the situation is critical to our financial success. **What do you dislike about DisasterLAN?** There is nothing that I dislike regarding this product. **What problems is DisasterLAN solving and how is that benefiting you?** DLAN tries to balance the simplicity and accessibility of a COTS system with the capacities of an organization - specific customized solution by providing three standardized editions which can be configured to meet the needs of our key infrastructure and government customers in a number of ways. ### 18. Satisfied customer for many years. **Rating:** 4.0/5.0 stars **Reviewed by:** A.J. M. | Emergency Management Director, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about DisasterLAN?** Customer service is the best that we have ever experienced. They are personally invested in making their clients successful. They work hard to understand our business processes and then design the products around our practices. **What do you dislike about DisasterLAN?** Small operational items in the software that we are currently working to improve with BCG. **What problems is DisasterLAN solving and how is that benefiting you?** Incident management software. Organizing work orders, contacts, GIS and resource management efficiencies. ### 19. A worthy competitor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2019 **What do you like best about DisasterLAN?** Ease of use. Well thought out menu systems. A lot to offer. **What do you dislike about DisasterLAN?** Few options lacking that competitors have. **What problems is DisasterLAN solving and how is that benefiting you?** We feel safe knowing that DisasterLAN is helping us with our operations. ## DisasterLAN Discussions - [What web browsers are supported?](https://www.g2.com/discussions/web-browsers) - 1 comment, 1 upvote - [What mobile devices are supported?](https://www.g2.com/discussions/mobile-devices-2d097601-3522-456e-8b3c-78c39eec95d8) - 1 comment, 1 upvote - [Can DLAN work without an Internet or cellular connection?](https://www.g2.com/discussions/offline-mode-f9d50db2-fc56-4d67-a2f7-b3f793b267c3) - 1 comment, 1 upvote - [What is DisasterLAN used for?](https://www.g2.com/discussions/what-is-disasterlan-used-for) - 1 comment - [View DisasterLAN pricing details and edition comparison](https://www.g2.com/products/disasterlan/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A57%3A24+-0500&secure%5Bsession_id%5D=5992cb5a-c002-471b-aec7-1de1b4e192a1&secure%5Btoken%5D=9d365019efa9b91b9eeed7ac4cd2bc0ce63848f7ac41ad9acedf366b6b2cf62f&format=llm_user) ## DisasterLAN Features **Emergency Planning** - Scenario Planning - Automated Workflows - Auditing & Compliance **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Emergency Management** - Mass Alerts and Notifications - Threat Monitoring - Geolocation - Integrated Response - Crisis Communication - Post-Event Analysis **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing ## Top DisasterLAN Alternatives - [D4H](https://www.g2.com/products/d4h/reviews) - 4.6/5.0 (162 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (333 reviews) - [Veoci](https://www.g2.com/products/veoci/reviews) - 3.0/5.0 (3 reviews)