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DisasterLAN

DisasterLAN

4.3
(11)

DisasterLAN (DLAN) provides everything your team needs to prepare for, respond to, and report on issues - anytime, anywhere, from any device all in one easy to use system.

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DisasterLAN review by Cynthia W.
Cynthia W.
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"DLAN - FutureShield's choice for our Canadian Emergency Manager clients"

What do you like best?

FutureShield has been involved in re-selling EOC software since 2006. We have worked with many solutions and settled on DLAN to support the requirements of a BC based university and then again for the PanAM and Parapan Games in 2015. From there, we haven't looked back. DLAN is a comprehensive web-based solution (either cloud-based or installed at client sites) with a mobile responsive interface allowing it to be used in a physical or virtual EOC. We have had many Canadian organizations choose DLAN and they are very happy with the IMS/ICS forms, Sitrep and IAP automation, logs, ticket-based incident management, single-button reporting as well as flexible dashboards. For those looking to replace white boards, paper forms, and out-dated and less flexible solutions in the EOC, DLAN is a great choice.

What do you dislike?

FutureShield does not have any negative comments to make for DLAN.

Recommendations to others considering the product

Always happy to take a call or email and discuss DLAN.

What business problems are you solving with the product? What benefits have you realized?

DLAN balances the convenience and affordability of a COTS system with the capabilities of a customized solution tailored to an organization by offering three standard editions that can be configured in a number of ways to allowing it to meet the needs of our critical infrastructure and government clients. Our clients have noted many efficiency improvements in the management of incidents, events, and disasters through the use of the DLAN platform.

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DisasterLAN review by Amilcar Jose S.
Amilcar Jose S.
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"great incident management tool"

What do you like best?

It is a tool to send reports of damage to roads, highways and structures (buildings) from a cell phone, it can also be used to obtain information about occupants, damage to infrastructure and road conditions. The estimated costs of damages and displaced persons can be related / tagged with a structure with a simple form

It has some very useful features such as:

- Create assessments of roads and structures

-Attach photos/pics

-Look/determine map locations

-The mobile nature of DLAN also allows the to connect Operations Centre immediately to a team of field officers across the province through any device with internet connectivity

-Send estimated costs

-Submit over WiFi or Cellular

What do you dislike?

some characteristics take time to learn and some aspects of the interface are not intuitive

Recommendations to others considering the product

DisasterLAN is a web-based incident management system designed for use in emergency operations centers to manage both planned events and disasters, It is the best option available

What business problems are you solving with the product? What benefits have you realized?

Is a great software for the management of incidents, offers a lot of functionality in a well-integrated package.

Excelent for assign tasks to roles responsible individually or through automated custom workflows

What Emergency Management solution do you use?

Thanks for letting us know!
DisasterLAN review by Bryan S.
Bryan S.
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"Safe Event and a Smooth Ride"

What do you like best?

The support staff goes above and beyond in making sure each instance fits our needs. DLAN has allowed us to manage over 10,000 participants and hundreds of calls for assistance - helping us coordinate an immediate response. The situational awareness provided by DLAN is critical to our success.

What do you dislike?

Currently any needed features have been added as requested.

Recommendations to others considering the product

Beyond the physical software - Investing in DLAN brings the support and implementation of knowledgeable and creditable team.

What business problems are you solving with the product? What benefits have you realized?

Each year our event takes over a dozen communities across three counties. We host approximately 10,000 riders and volunteers. DLAN manages our incident ticketing from first aid, to repairs, to emergency response. Our call center manages hundreds of calls for assistance over hundreds of miles and a dozen routes. Call tickets are instantly routed to the appropriate response team allowing the issue to be resolved immediately. DLAN provides our event managers (in multiple locations) with an immediate situational awareness of the entire event. The record keeping has allowed us to improve our event action plan each year by providing a log of calls and response actions.

DisasterLAN review by Administrator
Administrator
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"It's good!"

What do you like best?

DLAN allows our State EOC to process and track information quickly and easily. It's pretty straightforward if you're familiar with all the basic NIMS/ICS processes, but having everything in one place makes everything much easier. A huge improvement over whiteboards and paper stacks. There can be a bit of a learning curve if you're not familiar with NIMS concepts or computers in general, but nearly everyone I've trained over the past few years has commented on how much easier it is to use than it used to be.

What do you dislike?

There can be a few strange UI quirks here and there, but ultimately it's only been getting better for as long as I've used it.

What business problems are you solving with the product? What benefits have you realized?

We use DLAN to track incoming calls, process requests, and assign resources. It helps us build out situation reports and incident action plans that incorporate input from each of appropriate roles and support functions in the EOC. It has a pretty robust status board building capability that lets us pull together various bits of information from across the system and share it on video displays around the room. We can also build custom landing pages for each role, allowing them to focus what's important to them. Every action is saved in DLAN, which makes it easy to run after action reports after an incident is done.

DisasterLAN review by Administrator in Public Safety
Administrator in Public Safety
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Verified Current User
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"Integrated info flows for effective emergency/incident preparation & response"

What do you like best?

DLAN enables people from many teams, across a large geographic domain, to effectively communicate, coordinate, and collaborate when planning, preparing, or responding to incidents & emergencies of varying scopes, magnitudes and intensities.

The platform allows our team to receive, assess, share, and act on information flows that could otherwise be chaotic if managed without an integrated platform like DLAN.

DLAN has a rock-solid audit trail while enabling participants to interact in a role-centric fashion rather than an individual-centric fashion. This role-centric interaction alone increases organizational robustness and reduces communication delays & confusion.

What do you dislike?

The UI/UX is a definite weak point, though I expect it is common to other similar platforms as well. There is rich functionality in DLAN, but it is wrapped in an unintuitive UI with a resulting UX that requires extensive training and ongoing use to ensure a team's familiarity and effectiveness with the platform.

I have had to say countless times when training others that "Engineers developed this, not designers. The functionality is there, but names, locations, and clickflows are often unintuitive."

What business problems are you solving with the product? What benefits have you realized?

Information is the lifeblood of an effective emergency response. You have to receive, assess, handle, and act on it well even when it comes at you like a swarm of bees.

Furthermore, the value and effectiveness of a network of individuals and teams relies on establishing & enabling active connections between them all.

DLAN makes us better on both counts when looking at the overall network we use to plan, prepare, and respond.

DisasterLAN review by Michael H.
Michael H.
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"Schoharie County Director of Emergency Services"

What do you like best?

DLAN provides the County with a common operating picture and manages real time data for emergencies.

What do you dislike?

Wish we used it more for day to day operations.

Recommendations to others considering the product

Be involved in the process, if you what something or want to change something, just ask. DLAN staff is awesome and wants to meet your needs.

What business problems are you solving with the product? What benefits have you realized?

We use it to track weather. We also use the phone book to keep a record of contracts for all agencies we all involved with i.e.. Fire Departments and their members EMS, Law Enforcement, DEC, Schools etc.

DisasterLAN review by Brett P.
Brett P.
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"DLAN is a powerful disaster management software tool!"

What do you like best?

The variety of features that are available within DLAN allows us to se4lect those features that are most useful to our agency. Many of the features can be customized to meet our specific needs. BCG staff have been very willing to assist us with enhancing our experience.

What do you dislike?

Some of the DLAN features can be a little intimidating for part-time users to utilize. Overall DLAN is easy to use, however there is a learning curve.

What business problems are you solving with the product? What benefits have you realized?

We recently began using DLAN as a platform to begin using FEMA IPAWS. IPAWS will allow us to advise our residents and businesses of significant emergencies and disasters affecting the city and provide important instructions

DisasterLAN review by Daniel G.
Daniel G.
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Verified Current User
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"Colgate University AVP of Campus Safety, EHS, Emergency Management"

What do you like best?

DLAN provides an online real-time common operating picture with practicality for both the university's EOC staff and the executive group.

What do you dislike?

Ticket routing can be confusing / cumbersome without a designated single role to manage prioritization, deconfliction, and proper routing.

Recommendations to others considering the product

College and University peer institutions

What business problems are you solving with the product? What benefits have you realized?

Eliminates having to continually interrupt the EOC staff to provide incident updates / reports and orders. Provides a platform to organize EOC incident management

DisasterLAN review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
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"DisasterLAN: Helps you with smooth transition"

What do you like best?

The support staff delivers beyond your expectation ensuring that every instance fits our needs. DLAN has enabled us to handle 10,000+ participants and hundreds of aid calls - assisting us to coordinate an immediate response. DLAN's knowledge of the situation is critical to our financial success.

What do you dislike?

There is nothing that I dislike regarding this product.

What business problems are you solving with the product? What benefits have you realized?

DLAN tries to balance the simplicity and accessibility of a COTS system with the capacities of an organization - specific customized solution by providing three standardized editions which can be configured to meet the needs of our key infrastructure and government customers in a number of ways.

DisasterLAN review by A.J. M.
A.J. M.
Validated Reviewer
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"Satisfied customer for many years."

What do you like best?

Customer service is the best that we have ever experienced. They are personally invested in making their clients successful. They work hard to understand our business processes and then design the products around our practices.

What do you dislike?

Small operational items in the software that we are currently working to improve with BCG.

What business problems are you solving with the product? What benefits have you realized?

Incident management software. Organizing work orders, contacts, GIS and resource management efficiencies.

DisasterLAN review by Administrator
Administrator
Validated Reviewer
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content

"A worthy competitor"

What do you like best?

Ease of use. Well thought out menu systems. A lot to offer.

What do you dislike?

Few options lacking that competitors have.

What business problems are you solving with the product? What benefits have you realized?

We feel safe knowing that DisasterLAN is helping us with our operations.

* We monitor all DisasterLAN reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
DisasterLAN
4.3
(11)