CYF Quality Reviews & Product Details

The diversity that the cuf provides us is truly amazing, as we can conduct a series of monitoring sessions in the way we seek, in the way we plan. This tool is very useful both for administrative use and for the operators. Everything I need, I can find in this cyf for clear and precise monitoring. Review collected by and hosted on G2.com.

I have nothing to dislike about cyf, because it has more positive points than negative ones. I think it's imperceptible to find something that could serve as an improvement or something like that, then. Review collected by and hosted on G2.com.

What is most useful in CYF quality is the ease of creating evaluation forms in a very practical and simplified way. As for the advantages, our professional team gained much more agility in launching the monitoring sessions and efficiency in analyzing the reports. This generates more efficiency in taking immediate actions in the short, medium, and long term. Review collected by and hosted on G2.com.

I believe it is a disadvantage to use the system if the department does not have professionals to use and configure the platform properly. It is necessary to clear many doubts through the videos, and I believe it is a way to improve support for company service. Review collected by and hosted on G2.com.

Cyf is a fast system that facilitates our daily demands. With it, we have various ways to work and many updates that make the system more innovative each day. This allows us to save time and achieve high productivity in service. Cyf has many positive aspects and is very quick to resolve any errors that may appear in the system, with an agile team to handle any problem. Review collected by and hosted on G2.com.

So far, no negative points have been found in the system; it is very easy to use and does not present errors in its handling. Review collected by and hosted on G2.com.

I use the tool daily, and this contact allows me to have some insights about CYF. What I like most about the tool is the ease of implementation; since I started using it, I haven't had any difficulties handling it, which helps me with daily tasks, making them lighter. Another point I like about CYF is the easy integration, considering it doesn't have bureaucratic and tedious processes, while at the same time offering us excellent features, such as editing tutorials, extracting results to Excel, among others. Review collected by and hosted on G2.com.

The CYF tool has potential, but there is room to improve customer support, which could be more efficient by benefiting from more proactive communication and faster response times to meet users' needs more effectively. When there is system intermittence, the response time is generally long, which impacts demands. Another point for improvement would be an error within the tool; after starting a monitoring session, a countdown begins, however, when the page is reloaded, this countdown is reset, a simple error but one that affects the final result of the monitoring in terms of analysis time. Review collected by and hosted on G2.com.

I use the tool daily, and I can highlight the positives such as: the tool is simple to use, easy to understand the functionalities, support is provided quickly, whether through WhatsApp or email, the staff are always willing to help and clarify doubts, especially Lucas who always supports us. The tool also offers a range of resources, such as specific fields for entering analyses, viewing evaluations, among others. Regarding ease of implementation, we can affirm that CYF is a tool that is simple and fluid to use, being easy to handle, apply within the routine, and integrate with other tools to gather data. Review collected by and hosted on G2.com.

I have some concerns regarding the use of CYF, and I will point them out as suggestions for improvement. When creating or editing a record and publishing it, we cannot make it available for more than one segment at a time, meaning we need to release one segment at a time. As an improvement, we could select the segments we want the record to be released to.

Another point of improvement relates to the volume produced by the agent (employee). A panel could be created within CYF where we could view the volume of analyses launched by agent, regardless of the segment and analysis record.

Example: Amanda Rayssa | 06/01 | cause analysis record 4.0 - 10 analyses | CX technical callback 02 analyses | alerts and signals - 10.

These improvements would make the tool more fluid and effective. Review collected by and hosted on G2.com.

The CYF platform is essential in the realm of quality monitoring in the services offered by call center companies. The impact this platform has on companies is highly emblematic, promoting a very significant leap in operational efficiency and customer service excellence. The differential of CYF lies in a more meticulous approach to analyzing the interaction between those involved in the monitoring process (monitor and agent). Through technology with precise metrics, it offers a comprehensive view of each operator's performance, identifying not only strengths but also areas for improvement. This capability for detailed analysis provides a unique perspective on these offenders and, with intervention, they reach new levels of excellence, boosting customer satisfaction. Review collected by and hosted on G2.com.

CYF is more than a monitoring platform; it is a strategic ally in the pursuit of enhanced operations, which results in exceptional experiences for customers. Its commitment to excellence and its detailed and personalized approach make it an indispensable tool for companies seeking to stand out through indescribable customer service. However, areas that can still be improved for greater platform proficiency include the graphics related to training instruction, where visualization could be more assertive and detailed to assess operator performance and thus intervene more effectively. Review collected by and hosted on G2.com.

The things I like most about cyf Quality are the practicality and the great functionality of the program, where it is simple and complete, being easy to use for both the supervisor and the operator. It provides very good support for monitoring operations, and with frequent use, the system becomes easy to use. I believe that all major companies will adopt cyf due to its ease of implementation of the tool for the operator, with easy integration and great customer support, which is very necessary for companies today. In both aspects, it facilitates the work. Review collected by and hosted on G2.com.

one of the things that bothered me about cyf was just the difficulty of logging in when forgetting the password, it is not possible to reset it on your own which takes time and sometimes makes access more difficult during the day as it depends on other people in case of an error in your entry. Other than that, it is a program with few flaws and easy to use, where my operation adapted easily to the program and I believe we will have a great journey with cyf, where I believe we will never stop using this system. My criticism today is only about forgetting the account, other than that, I give the system a 10. Review collected by and hosted on G2.com.

Due to the ease of use, where it has very well-explained texts, without any situation that complicates the analysis of services. Moreover, the possibility of editing to generate analysis sheets for each type of work. The fact that it has a simple and objective design ends up not making the tool too heavy and ensuring that this does not prevent the monitoring sessions to be launched on the day from being slow, but rather done in a more agile and simplified manner. In addition to everything mentioned, it is worth highlighting the security proposed and provided by the platform, in a safe and confidential manner. Review collected by and hosted on G2.com.

Perhaps what is least useful on the CYF platform currently is the number of options. If it were possible to minimize a bit more, leaving only the necessary options and functionalities for it to be used, making it even more practical and facilitated.

Moreover, the login process could be less cumbersome, with a faster and lighter entry, without the need for a long and tedious loading, in a more simplified and simple manner, further facilitating the work in using it. They could also fill in the updated data information of the monitoring sessions more quickly. Review collected by and hosted on G2.com.

I like using CYF because, for me, it is a practical tool for everyday use. As an operations supervisor, CYF provides me with ease of use, a good understanding of what it proposes, and I can convey all the information to the company's quality area in a simple, easy, and understandable way. The operators can understand well what is proposed. Customer support also greatly facilitates direct contact between the company and contractors. Review collected by and hosted on G2.com.

I don't have much to say about something I didn't like, as I mentioned earlier, I like the tool precisely because it is practical and easy to understand. But perhaps the improvement of reports and editing these forms to generate more detailed reports, with clearer indexes and graphs. However, this might be something more personal and a necessity for my company rather than in a general sense. Review collected by and hosted on G2.com.

I am extremely satisfied with the CYF I have been using currently. This software offers a comprehensive and effective approach to analyzing phone interactions, providing valuable insights to improve customer service quality. It has exceeded my expectations, offering a robust and efficient approach to enhancing call quality. I highly recommend this tool to any organization looking to elevate customer service standards and improve operational efficiency. Review collected by and hosted on G2.com.

Although the link evaluation program has some positive features, there are areas that could be improved to offer a more complete experience. The interface, while functional, could benefit from a redesign to make navigation more intuitive. At times, I found it difficult to locate certain features, which made the analysis process longer than desired. Although the program offers notable benefits, there is room for improvement in the usability of the interface, the flexibility of evaluation criteria, and the accuracy in identifying patterns. I would recommend a careful review of these aspects to ensure a more robust experience tailored to the specific needs of each company. Review collected by and hosted on G2.com.