CYF changed the routine and working mode of our company. A complete tool that, for our business model, with the main objective of customer satisfaction in services and support, helped identify problems never seen before. With detailed reports, a complete and individualized view, we were able to work on excellent Quality tools, such as Pareto, listing the offenders and developing action plans for personalized treatment with each operator, as well as setting up an individual development plan. The reports are comprehensive, with micro and macro views for root cause identification and how much this can and has impacted within each operation. Review collected by and hosted on G2.com.
I don't have something I dislike, but rather opportunities for improvement. I believe the interface can be improved and modernized, as it attracts attention and awakens the desire to use and discover the tool. The dashboards could also be redesigned to be more visual and self-explanatory. Shortcuts could be created so that, at the moment of checking the dashboard with the indicator, we can click and be directed to the corresponding data. Another important point would be in the forms; I believe they could have more model options to cover more companies and business models, facilitating reports and, consequently, indicators. Review collected by and hosted on G2.com.