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CYF Quality

By CYF

4.7 out of 5 stars

How would you rate your experience with CYF Quality?

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CYF Quality Pricing Overview

Free Trial

CYF Quality Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Quality Assurance Software

Scorebuddy
Foundation
Free Trial0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
  • Customizable Scorecards
  • AI Assistance
  • QA Workflows
  • Calibration Module
  • Agent Dashboards
evaluagent
Auto-QA and Improvement
Starting at £20.001 Per user Per Month
  • Call transcription
  • Auto work assignment
  • Auto, manual, blended QA scorecards
  • Calibration
  • On-demand AI insights
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.001 Agent Per Month
Digital first package supports 30+ digital channels
  • Common data sets and models​
  • Unified administration and user interface​
  • Digital Agent routing for 30+ channels​
  • Dedicated agent and supervisor workspace​
  • Prebuilt data visualization dashboard and reports​

Various alternatives pricing & plans

Free Trial
Pricing information for the above various CYF Quality alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

CYF Quality Pricing Reviews

(2)
Fabiano R.
FR
Analista Antifraude
Enterprise (> 1000 emp.)
"CYF PROPOSAL"
What do you like best about CYF Quality?

The CYF tool has been essential for optimizing the team's evaluation and performance processes. Its ability to identify difficulties and provide detailed reports facilitates decision-making and allows for more effective interventions. The agile creation of evaluation forms and the clear visualization of results help identify irregularities in services and signal improvements. The constant updates and simplicity in the dynamics of the reports make the platform accessible, especially for beginners, providing efficiency and continuous improvement in the daily work of the collaborators. Review collected by and hosted on G2.com.

What do you dislike about CYF Quality?

One of the main limitations of the CYF tool is the inability to edit published records immediately after posting. This forces users to duplicate the record and make changes in the new version, which ends up being a time-consuming and inefficient process. Additionally, despite updates being important, there are recurring difficulties in generating complete and accurate reports, which requires CYF support. These issues compromise the workflow fluidity and create discomfort among users, hindering the agility in the analysis and evaluation process. Review collected by and hosted on G2.com.

Raissa G.
RG
Monitor de qualidade
Small-Business (50 or fewer emp.)
"Quality tool"
What do you like best about CYF Quality?

The CYF Quality tool stands out for its ease of access and practicality in generating reports, allowing users to obtain precise and detailed information quickly. Its intuitive interface makes it easy to use, even for those with little familiarity with technology, ensuring efficiency and time savings in daily routines. Additionally, the flexibility in report customization meets the specific needs of different sectors, promoting more effective management based on concrete data. Integration with other platforms also contributes to process optimization, making CYF Quality a robust and versatile solution for quality monitoring and evaluation. Review collected by and hosted on G2.com.

What do you dislike about CYF Quality?

Despite the various functionalities that CYF Quality offers, at times the tool presents instability, which can make it difficult to extract reports and launch monitoring sessions. This lack of consistency ends up causing delays and impacting the efficiency of activities, especially during periods of higher demand. Additionally, the delay in loading some screens can hinder the workflow, requiring patience from users. Another point to consider is the need for improvement in technical support, so that problems are resolved more quickly and accurately, ensuring continuous and satisfactory use of the platform. Review collected by and hosted on G2.com.

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CYF Quality
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