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Call & Contact Center Software
Contact Center Quality Assurance Software
CYF Quality
CYF Quality Features

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CYF Quality

By CYF

4.7/5

(94)

4.7 out of 5 stars

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CYF Qua... Reviews

CYF Quality Features

Quality Assurance (3)

Evaluation: Provides tools for evaluating customer interactions
Calibration: Offers features for maintaining fair and consistent scoring
Reports: Generates quality and performance reports

Engagement (3)

Feedback: Tools for providing personalized feedback and coaching sessions
Dashboards: Provides a centralized dashboard for agents to view their scores and feedback
Training: Tools for educating and training agents

Performance (2)

Integrations: Integrates with other customer service or CRM software
Compliance: Helps ensure customer privacy and data protection

Generative AI (2)

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.

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CYF Quality

4.7/5

(94)

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