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Call & Contact Center Software
Contact Center Quality Assurance Software
CYF Quality
CYF Quality Features

Diabolocom

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CYF Quality

By CYF

4.7/5

(94)

4.7 out of 5 stars

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Diabolocom

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

CYF Qua... Reviews

CYF Quality Features

Quality Assurance (3)

Evaluation: Provides tools for evaluating customer interactions
Calibration: Offers features for maintaining fair and consistent scoring
Reports: Generates quality and performance reports

Engagement (3)

Feedback: Tools for providing personalized feedback and coaching sessions
Dashboards: Provides a centralized dashboard for agents to view their scores and feedback
Training: Tools for educating and training agents

Performance (2)

Integrations: Integrates with other customer service or CRM software
Compliance: Helps ensure customer privacy and data protection

Generative AI (2)

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.

Diabolocom

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

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CYF Quality

4.7/5

(94)

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