--- title: CYF Quality Reviews meta_title: 'CYF Quality Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 94 reviews by the users' company size, role or industry to find out how CYF Quality works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 94 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CYF Quality Reviews **Vendor:** CYF **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 94 ## About CYF Quality CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality. ## CYF Quality Reviews ### 1. My evaluation of Cyf **Rating:** 5.0/5.0 stars **Reviewed by:** Hélio S. | Agente de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about CYF Quality?** I use the tool daily, and this contact allows me to have some insights about CYF. What I like most about the tool is the ease of implementation; since I started using it, I haven't had any difficulties handling it, which helps me with daily tasks, making them lighter. Another point I like about CYF is the easy integration, considering it doesn't have bureaucratic and tiring processes, while at the same time offering us excellent features, such as editing tutorials, extracting results to Excel, among others. **What do you dislike about CYF Quality?** The CYF tool has potential, but there is room to improve customer support, which could be more efficient by benefiting from more proactive communication and faster response times to meet users' needs more effectively. When there is system intermittence, the response time is generally long, which impacts demands. Another point for improvement would be an error within the tool; after starting a monitoring session, a countdown begins. However, when the page is reloaded, this countdown is reset, a simple error but one that affects the final result of the monitoring in terms of analysis time. **What problems is CYF Quality solving and how is that benefiting you?** CYF is effectively helping operational performance, considering the number of monitoring sessions generated within the tool and the amount of input they produce, which are extremely important for creating charts that help understand the needs and opportunities within the operation. Through the tool, it is possible to extract the monitoring sessions to Excel, which greatly aids in the creation of studies and consequently strategies and improvement proposals inserted within the operation. CYF allows synchronization with other tools, which enables the creation of a database. ### 2. USE CYF **Rating:** 5.0/5.0 stars **Reviewed by:** Elian B. | Analista de QA | CX - JR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about CYF Quality?** As a quality analyst at JOBHOME, I can say that CYF is an indispensable tool in our daily routine. It greatly facilitates the monitoring of services, allowing the attachment of audio files, generating detailed reports, and organizing different operations for each client. The platform makes analysis more practical and efficient, helping to identify areas for improvement and ensure service quality. Without a doubt, CYF is a great ally for those who work with monitoring and feedback. **What do you dislike about CYF Quality?** The CYF is a great tool, but there are some points that could be improved. It would be interesting to have the option to customize reports with the company's logo, especially when we need to present to clients. Additionally, I miss the possibility of linking the same agent to more than one operation, which would bring more flexibility in team management. These are adjustments that, although simple, would make a significant difference in the daily work of those who deal with quality. **What problems is CYF Quality solving and how is that benefiting you?** The CYF addresses one of the main challenges in the quality area: organization and agility in the analysis of service interactions. With it, I can centralize monitoring, generate detailed reports, attach call recordings, and easily track the performance of agents. This has helped me a lot to save time, identify error patterns more quickly, and provide more comprehensive feedback. It is also great to be able to separate operations by client, which brings more clarity and control in daily activities. ### 3. My experience with the tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tony D. | Coordenador de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** It is a comprehensive tool for the evaluated to receive their assessment with a clear and objective visual. I like the option of feedback validation through a token with validation from the evaluated and their manager, it gives me confidence that the process at the end was followed. For the evaluator, it is an interesting tool for filling out the checklist if it is configured correctly by the manager, in addition to being able to monitor their own performance, managing time and the volume of samples performed daily/monthly. For the manager, having various modes of registering the questions that make up the checklist is very good, the extraction modules via the site are reliable and trustworthy, in addition to being able to extract data in real time. The implementation is quick, with the responsibility of the quality manager to configure the checklists. I use it daily and whenever I needed support, I was very well attended to. I use the tool integrated with the company's database, I perform extractions more routinely via the database and overall it serves well. **What do you dislike about CYF Quality?** They could improve the load via the database, optimizing and bringing speed gains in the generated insights. The delay in extraction via the database can cause friction if attention is not paid to the extracted volume to ensure that all data is present in the diagnosis. The tool's own dashboard could provide more insights such as the volume of evaluations, volume and % of zero scores, quality score for the period, quality score without the NCGs. Volume of feedback expiring on the day, volume of pending feedback in the period... **What problems is CYF Quality solving and how is that benefiting you?** I need a checklist form that can be editable and have the responses loaded via a database, in addition to ensuring compliance with the company's LGPD requirements. In all the points I need, the tool meets my needs, bringing agility in the day-to-day work with the quality team. ### 4. Quality tool **Rating:** 4.5/5.0 stars **Reviewed by:** Raissa G. | Monitor de qualidade, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** The CYF Quality tool stands out for its ease of access and practicality in generating reports, allowing users to obtain precise and detailed information quickly. Its intuitive interface makes it easy to use, even for those with little familiarity with technology, ensuring efficiency and time savings in daily routines. Additionally, the flexibility in report customization meets the specific needs of different sectors, promoting more effective management based on concrete data. Integration with other platforms also contributes to process optimization, making CYF Quality a robust and versatile solution for quality monitoring and evaluation. **What do you dislike about CYF Quality?** Despite the various functionalities that CYF Quality offers, at times the tool presents instability, which can make it difficult to extract reports and launch monitoring sessions. This lack of consistency ends up causing delays and impacting the efficiency of activities, especially during periods of higher demand. Additionally, the delay in loading some screens can hinder the workflow, requiring patience from users. Another point to consider is the need for improvement in technical support, so that problems are resolved more quickly and accurately, ensuring continuous and satisfactory use of the platform. **What problems is CYF Quality solving and how is that benefiting you?** CYF Quality faces some issues, such as occasional instability, which can make it difficult to retrieve reports and launch monitoring, especially during periods of high demand. Additionally, the slowness in some functionalities compromises the workflow fluidity and can cause delays in routine activities. Despite these challenges, the tool still benefits users by offering an intuitive interface and efficient resources for quality monitoring. The ability to customize reports and centralize data in a single system contributes to a more organized management based on concrete information, facilitating decision-making and performance tracking. ### 5. Real-Time Monitoring Tool - With the main opportunity in reports **Rating:** 3.0/5.0 stars **Reviewed by:** Guilherme Oliveira Venancio de Lima G. | Analista de Qualidade Operacional Pleno, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** The evaluations and forms can be handled online, allowing you to conduct any type of audit and data extraction at any time, providing the real result of each launched indicator and an accurate diagnosis. Regarding the published form, I found it very interesting that comments can be extended when the number of characters exceeds the limit in a field with a writing limit. This makes it easier for the monitor, who can write in more detail about the analyst's performance being evaluated, and during feedback, the leader himself won't have any doubts about directing the analyst on the correct way to proceed with the service. **What do you dislike about CYF Quality?** The reports, especially the quality note ones, could have a more analytical view of the information. For example, we have a quality paper with more than 15 flags. Having a report that shows all the notes each analyst was flagged on in lines (1 line per note) facilitates the construction of Pareto charts and the assimilation of content for building decision-making dashboards for the operational team. **What problems is CYF Quality solving and how is that benefiting you?** The quality score and other indicators within the tool make it possible to identify the root cause of any operational indicator that the quality area conducts analyses and studies on. In this way, we can have any type of work developed by the quality team formalized in a tool that obliges the leader to apply feedback and consequently improve their indicator. ### 6. Essential for my role **Rating:** 5.0/5.0 stars **Reviewed by:** Janaina R. | Monitor de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** Your ability to innovate and adapt to customer needs. The constant pursuit of creative and effective solutions truly makes a difference in the technology market. Additionally, the team's dedication to providing personalized service and continuous support is admirable. It is inspiring to see how they commit to helping companies grow and transform digitally! **What do you dislike about CYF Quality?** On some occasions, I noticed a slowdown in accessing the platform for inserting and editing questionnaires, but this seems to occur only at specific times. In general, the platform meets our needs well. **What problems is CYF Quality solving and how is that benefiting you?** The platform meets our needs well. Recently, there was a change in the evaluation report; however, as it is a new tool, we are still going through an adaptation process. ### 7. A truly quality system! **Rating:** 5.0/5.0 stars **Reviewed by:** Júlia K. | Monitora de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about CYF Quality?** The CYF has several benefits, both for the people being evaluated and for those conducting the evaluation. This wonderful system allows us to perform a detailed evaluation, clearly highlighting the mistakes made, in order to continuously improve the service. **What do you dislike about CYF Quality?** Although the cyf is sometimes a bit slow, I wouldn't say it affects us that much. And whenever a systemic error occurs, there is always someone from support available to resolve it. **What problems is CYF Quality solving and how is that benefiting you?** Through each monitoring, the areas for improvement are reported to the attendant. This brings benefits both for the attendant and the company, as through this report the attendant will seek to improve in that area, bringing better results for themselves and for the company. ### 8. Performance Evaluation of CYF **Rating:** 5.0/5.0 stars **Reviewed by:** Vitória S. | Monitor de Qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** What I like most about CYF Quality is the way we can perform analyses and monitoring, the control of detailed feedback, and how it helps in the continuous improvement of customer service, in addition to its ease of use. **What do you dislike about CYF Quality?** What I like least about CYF is that, in some cases, the navigation could be more intuitive and some functions could be faster to optimize the time for analyses and monitoring. **What problems is CYF Quality solving and how is that benefiting you?** CYF helps agents identify and correct issues in service, such as errors in interactions and opportunities for improvement in customer service. It benefits me by providing detailed analyses, allowing for more precise monitoring of service quality and facilitating the continuous improvement of the product. ### 9. Better evaluation cyf **Rating:** 5.0/5.0 stars **Reviewed by:** wesley g. | Monitor de qualidade, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about CYF Quality?** The advantages of using this tool are that it becomes practical for your daily use, making your demand more assertive, analytical, and with essential information for resolution and notes. **What do you dislike about CYF Quality?** What leaves something to be desired in cyf is that there is no option to download completed tutoring sessions. This would greatly facilitate things in times of setbacks or even having a tab where we could attach files for better understanding. **What problems is CYF Quality solving and how is that benefiting you?** Cyf is helping me a lot when conducting tutoring sessions and with quick and practical search options. I can also make changes when I make a mistake and manage to fix it even after launching the tutoring session. This makes the use of this platform much more comprehensive and assertive. ### 10. CYF PROPOSAL **Rating:** 5.0/5.0 stars **Reviewed by:** Fabiano R. | Analista Antifraude, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** The CYF tool has been essential for optimizing the team's evaluation and performance processes. Its ability to identify difficulties and provide detailed reports facilitates decision-making and allows for more effective interventions. The agile creation of evaluation forms and the clear visualization of results help identify irregularities in services and signal improvements. The constant updates and simplicity in the dynamics of the reports make the platform accessible, especially for beginners, providing efficiency and continuous improvement in the daily work of the collaborators. **What do you dislike about CYF Quality?** One of the main limitations of the CYF tool is the inability to edit published records immediately after posting. This forces users to duplicate the record and make changes in the new version, which ends up being a time-consuming and inefficient process. Additionally, despite updates being important, there are recurring difficulties in generating complete and accurate reports, which requires CYF support. These issues compromise the workflow fluidity and create discomfort among users, hindering the agility in the analysis and evaluation process. **What problems is CYF Quality solving and how is that benefiting you?** The main difficulty I have with CYF Quality is the inability to edit records after they are published. This ends up making me have to duplicate the record and correct it in the new one, which takes a bit of time and is not very practical. Additionally, sometimes I have problems generating complete and accurate reports, which forces me to ask for help. But, on the other hand, the tool greatly facilitates the organization and analysis of data, which helps improve the quality of work and the management of evaluations. ### 11. Intuitive tool with real-time analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Erica A. | Monitora de Qualidade, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about CYF Quality?** The Cyf platform is a very intuitive tool, easy to use with plenty of graphs and evaluation methods. It plays a fundamental role in helping to monitor and understand how the consultants' services are performing according to the company's required standards. The ease of use, pulling reports, and creating monitoring roles with relevant items is notable. We can shape exactly what to evaluate, and the tool provides us with the resources to address each employee's deficiencies. The present support is always assisting and available to resolve any questions or difficulties within the process, always with a resolution that meets expectations. **What do you dislike about CYF Quality?** The videos and processes for implementation, user creation, and papers, as some items are outdated and different from the current vision of the tool, which ends up complicating some processes. Do not have suggestions regarding feedback. **What problems is CYF Quality solving and how is that benefiting you?** We are able to monitor all the call center agents with the aim of continuously improving the implemented processes and protecting the company's interests, ensuring that essential items are adopted by each employee. This increases the efficiency of all monitored teams and the dynamics of the service. ### 12. Practicality of the form **Rating:** 3.5/5.0 stars **Reviewed by:** Flávia R. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** The system is easy to handle and excellent for conducting evaluations. If fed correctly, we can access the monthly results. **What do you dislike about CYF Quality?** There could be integration with other call listening sites (e.g., Evolux), creating a field to facilitate the listening of calls. **What problems is CYF Quality solving and how is that benefiting you?** Weekly and monthly evaluations of service performance ### 13. Feedback CYF **Rating:** 5.0/5.0 stars **Reviewed by:** layene k. | agente de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about CYF Quality?** The CYF is a very useful tool in executing good monitoring, and an essential tool for good feedback performance. **What do you dislike about CYF Quality?** I see no disadvantages, as it has agility in execution. **What problems is CYF Quality solving and how is that benefiting you?** it assists in the execution of good monitoring, through it we have feedback for the agents. ### 14. Positive points and areas for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Eduarda C. | Monitor de Qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** Easy inclusion of forms. Initial display is quite clean and easy to find information. **What do you dislike about CYF Quality?** Filling in the initial monitoring data could be more efficient, without needing to type 4 letters to find an employee or not actually showing old agents. **What problems is CYF Quality solving and how is that benefiting you?** Identification and registration of opportunities found in services. ### 15. Diagnosis with precision **Rating:** 5.0/5.0 stars **Reviewed by:** Letícia M. | Analista de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about CYF Quality?** The form of dynamics allows us to conduct surveys that point to the root cause of opportunities, enabling a vision to work more assertively. **What do you dislike about CYF Quality?** Sometimes it shows slowness, but rarely **What problems is CYF Quality solving and how is that benefiting you?** Supports in the diagnostics of indicators such as shortcall, callback, serious non-conformities, among others. ### 16. Applications \ Applicability of Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Vinicius V. | Analista de Qualidade Pleno, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about CYF Quality?** The tool is great for measuring various points such as Feedback Applications, as it will only be possible through a number generated by the "Collaborator" themselves. Furthermore, it is possible to track if the evaluated agent is a repeat offender, additional comments added by the team, where it directs the collaborator, reports of notes, extraction of the databases, among other functionalities. **What do you dislike about CYF Quality?** At certain times, there is a slowdown in accessing the platform for inserting/editing questionnaires, but it is noticed that these are specific moments; otherwise, the platform meets the need. Recently, the evaluation report was changed, but as it is a new tool, it is still in the adaptation phase. **What problems is CYF Quality solving and how is that benefiting you?** Measure whether the evaluations produced by my team are indeed being directed towards the agent in the final product, consolidate the main opportunities captured in the service interactions for report creation, and improve the company's processes. Track the historical developments of the candidates such as: when they received the first evaluation, whether feedback was applied, what the score was, and also subsequently what the score of the second evaluation was. ### 17. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hellen R. | Supervisor de operações, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about CYF Quality?** Easy-to-use platform, with a report featuring accurate results. **What do you dislike about CYF Quality?** I don't have any points that I dislike about the platform, I use it a lot in my daily life. **What problems is CYF Quality solving and how is that benefiting you?** I can extract all the necessary reports for our operation. ### 18. Practical tool **Rating:** 5.0/5.0 stars **Reviewed by:** Fabrícia T. | Monitor de qualidade, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about CYF Quality?** A tool with an interactive visual. It is possible to change the software theme to the color I like the most. Additionally, the tool provides me with tips through its Blog site and also videos on YouTube. This shows the company's concern in helping its monitors. Furthermore, I like to use duplicated pages, and the tool allows me to duplicate the page, to have more control over my content. The CYF allows me to use various tools during monitoring. I can have control over the agents, comparison graphs of the service appear, and data that help in my final report. **What do you dislike about CYF Quality?** Sometimes there are some errors, bugs, in the evaluation system. It doesn't save some data for some reason, compromising the analysis and the service becomes compromised. It could be better at saving what has been analyzed to avoid losing the data already filled in. It happens that data is lost because it wasn't saved. When requesting support, the waiting time for problem resolution becomes long. As we want the situation resolved quickly, the wait becomes bad and very long. They give a one-hour timeframe to speak with the person, and when resolving, this timeframe can even extend to days. Attaching the document in the system could also be more practical, I believe. **What problems is CYF Quality solving and how is that benefiting you?** I had difficulty attaching files. The tool wasn't working very well, it didn't attach the documents in the monitor's evaluation, and they solved the problem by implementing another way to attach the documents. I liked it a lot because before I needed secondary software for this functionality and today, it has become online, not requiring another application to work perfectly. I liked it a lot, it sped up the monitoring process significantly, making it more practical, fast, and effective. I haven't had any more problems after the resolution. They could improve by providing more fields to attach files in the evaluation, because sometimes it's necessary to attach more than one file and the system doesn't allow it, at least for now. If they had this improvement, it would be very good for me and other evaluators. ### 19. Sometimes the cyf presents instability. **Rating:** 3.5/5.0 stars **Reviewed by:** Eduardo G. | Monitor de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about CYF Quality?** Speed to create quality forms. **What do you dislike about CYF Quality?** Slowness, when writing the feedback, spaced letters. **What problems is CYF Quality solving and how is that benefiting you?** It became much easier to locate a collaborator because the page does not present so much slowness. ### 20. EVALUATING THE CYF **Rating:** 5.0/5.0 stars **Reviewed by:** Jobson S. | Analista de Qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about CYF Quality?** CYF is an extremely comprehensive tool, with a simple and dynamic visual. I use it daily and we can also make quick changes to records in it, always aiming for the best diagnosis. Data extraction is fast and easily integrates with other tools like SQL/POWERBI. CYF support responds promptly and generates dynamic tickets, the response usually comes in less than 24 hours and provides us with satisfactory information about the resolution of the raised issue, containing the root cause and ways to prevent it from happening again. The implementation of CYF is also usually quick and dynamic, considering that we can migrate/copy already created records, facilitating the handling and inclusion of new segments. I did not use an AI tool. **What do you dislike about CYF Quality?** The only situation with CYF that I have to complain about is regarding altering a form that has already been created, since it cannot be edited or manipulated immediately after being posted, requiring the duplication of the same and changes to the new form that has not yet been posted. I did not use an AI tool. **What problems is CYF Quality solving and how is that benefiting you?** With our monitoring tool, we conduct various diagnostics focused on identifying the root cause of operational and process problems, bringing as benefits the solution of the identified problems in a partial or permanent way. With this, we can avoid contractual fines, foresee opportunities, and act in a preventive/corrective manner, improving the end customer's experience. I did not use an AI tool. ### 21. Complete platform **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius O. | Monitor de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about CYF Quality?** In addition to the ease of access to the platform and dynamics within the initial vision, the platform offers a complete schedule on the quality reports and forms we need to use in our daily activities. Furthermore, the new report dynamics present in the evaluation tab have provided a simpler view to understand and verify each available topic in the operation, which is essential for those who are still learning about the platform and want to understand how the reports work, complete topics, etc. The updates are essential for improvement and the didactics also help a lot, in addition to the tools that are very comprehensive for everyday use. **What do you dislike about CYF Quality?** As mentioned, updates are essential, but unfortunately, along with them, we have some problems in pulling reports and having them come in an assertive and complete manner. Unfortunately, we need to contact CYF to obtain the content or clear up doubts, which are always resolved in a complete and very didactic way. The servers cause discomfort in terms of quality, which ends up being disruptive because the changes create confusion for some monitors and in identifying the hierarchy of each supervisor, as most of the time, they freeze or do not provide the data completely due to the delay in retrieving this data. **What problems is CYF Quality solving and how is that benefiting you?** Well, the platform brings a range of beneficial things, but the ease of extracting information and completing my analyses is the main one. The forms are very specific and provide a range of benefits for the monitors who need to ensure certain data while monitoring, to obtain complementary information for subsequent demands that usually come with the execution of these schedules. The main purpose is to facilitate access, and the platform fulfills this in terms of the forms used during these evaluations. My main motivator is the evaluations tab; the extraction of information there is very good, and how it is extracted and the options are great for those who use various methods. ### 22. Points of improvement for CYF **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about CYF Quality?** The possibility of always consulting the old tutoring sessions, of being able to edit or return to the tutoring sessions that were pending evaluation. **What do you dislike about CYF Quality?** The platform often experiences slowness, requiring the page to be refreshed multiple times. Additionally, although it is possible to view the results of past monitoring sessions, it could be more intuitive and smoother, as it is quite hidden. **What problems is CYF Quality solving and how is that benefiting you?** Consult previous tutoring sessions. ### 23. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manuelle F. | Supervisora de Qualidade, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about CYF Quality?** The practicality of conducting the tutoring sessions. **What do you dislike about CYF Quality?** So far, Cyf Quality serves well. **What problems is CYF Quality solving and how is that benefiting you?** Cyf Quality helps us reduce errors in operations. Mainly, errors with customer service and during the process, we can pull reports, indicators, as well as precise and assertive Pareto charts with the major offenders, so that the client can accurately identify where their operations are lacking. For the Quality sector, the platform can offer ways to create very precise forms, which makes monitoring easy, fast, and very efficient. A complete and very useful platform for companies. ### 24. Quality cyf **Rating:** 5.0/5.0 stars **Reviewed by:** Joana S. | Agente de qualidade, Executive Office, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The ease of creating evaluation sheets, along with all the dynamics and finally, better visualization of the data generated in the evaluations. Cyf is a great tool for analysis and interpretation of results. As a quality agent, my work greatly depends on cyf for noting any irregularities I observe in the service, as well as using it to signal the operator. **What do you dislike about CYF Quality?** What I don't like is when the system becomes inoperative or outdated. Lately, this type of situation has been quite frequent. I believe it is a point of attention to improve. **What problems is CYF Quality solving and how is that benefiting you?** The cyf allows me to evaluate operators based on the quality monitoring sheets previously set up on the platform. These sheets generate information that can be better visualized clearly. Additionally, the generated data is stored and can be exported to Excel, for example, for other purposes. In practice, the cyf can greatly assist in the implementation process of the 5S. ### 25. Quality as a source of evolution **Rating:** 5.0/5.0 stars **Reviewed by:** Anakse N. | Supervisor operacional, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about CYF Quality?** It is an innovation of CYF to provide various reports that assist in processes and decision-making, with the aim of following up on evaluative processes. One of the main steps is to develop a plan to guide and optimize time, as they need to complete various daily tasks and do not always have time to conduct the evaluation properly. With them, we can review opportunities and thus verify if they are achieving the objectives and if they are being developed constructively, that is, to help overcome their difficulties. **What do you dislike about CYF Quality?** I believe the layout can be adjusted to something more dynamic and with easier access to the reports. Thus, we must understand that it is important for the professional to be aware of their responsibility in the guidance process and help them achieve the expected results. **What problems is CYF Quality solving and how is that benefiting you?** It is extremely important to simplify some tasks commonly assigned to employees that consume a lot of these professionals' time; the easy access to the tool and its reports are very practical and help in decision-making. ### 26. cyf assessment **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Analista de Chargeback, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about CYF Quality?** Through the CYF tool, we can precisely identify where our team encounters difficulties in understanding the processes. With this information, we can act effectively to correct failures and improve performance. This detailed analysis allows for more targeted interventions and quick solutions. Thus, we ensure a continuous process of improvement and operational efficiency. **What do you dislike about CYF Quality?** The overview of all the company's monitoring makes the environment a bit cluttered, making it difficult to specifically track our team's performance on a daily basis. This information overload can lead to a loss of focus on the team's priorities. To improve, it would be ideal to have more targeted filtering. This way, we can monitor our team more effectively and efficiently. **What problems is CYF Quality solving and how is that benefiting you?** Significant improvement in problem-solving processes is essential for organizational success. This includes not only identifying and correcting failures but also continuously improving the methods used. Furthermore, aligning the approaches with all the teams involved is crucial to ensure effective communication and efficient execution of the proposed solutions. In this way, we can achieve optimized performance and more consistent results. ### 27. CYF as a company **Rating:** 5.0/5.0 stars **Reviewed by:** Luiz paulo P. | Assistente de desenvolvimento operacional, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about CYF Quality?** CYF Quality presents a promising proposal, but it lacks refinement in some aspects. Although it offers a range of useful features, the user interface could be more intuitive for a better navigation experience. Additionally, the system's stability needs to be improved, as I encountered some glitches during use. With adjustments focused on usability and bug fixes, CYF Quality has the potential to stand out as a valuable tool in its niche. **What do you dislike about CYF Quality?** CYF Quality did not meet my expectations due to its complex and unfriendly interface. I encountered difficulties navigating the system and some features were unclear. Additionally, the software's stability was lacking, with frequent failures during use. I expected a more fluid and intuitive experience. In summary, CYF Quality lacks usability and reliability, making it an unsatisfactory choice for my needs. **What problems is CYF Quality solving and how is that benefiting you?** CYF Quality is addressing a series of crucial issues in our quality management process. It centralizes and automates many aspects of quality control, from tracking failures to data analysis. This significantly simplifies our workflow, saving precious time and resources. Furthermore, the ability to identify trends and patterns in the data helps us make more informed and proactive decisions. Overall, CYF Quality is improving our operational efficiency and ensuring that our products meet the highest quality standards. ### 28. Tool of success **Rating:** 5.0/5.0 stars **Reviewed by:** Karine M. | Supervisora de investimento N2, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about CYF Quality?** A sensational tool for conducting and tracking monitoring sessions, we have all the information we need to work in our daily routine, everything simply explanatory and easy to understand. I have no difficulty in conducting the monitoring sessions, and each option available for scoring is in accordance with the service, where we can add additional information for each session. The analyst has a great understanding when viewing the recorded sessions and scores, and also has no difficulty in understanding the information and scores recorded... Just by looking, one understands the scoring when present and the additional information. **What do you dislike about CYF Quality?** Being very honest, so far I haven't found any disadvantages in accessing CYF. Everything I need is available for use. Of course, I will continue using it, and when I find any point for improvement, I will point it out because, so far, everything I need is delivered. I have nothing to report that hasn't been delivered up to now... I have always been successful in the launched monitoring sessions, and the analyst has always had the proper understanding and normally understands what CYF represents and delivers. I continue using the tool, and in case of improvement, it's always good to inform to make changes, but so far, no issues with CYF. **What problems is CYF Quality solving and how is that benefiting you?** In the monitoring sessions, the tool was used to monitor the team very well explained and easy to understand, and it greatly helps in tracking the team. The analysts understand the CYF very easily, both in terms of information and scores. ### 29. Good experience - quality monitor **Rating:** 4.0/5.0 stars **Reviewed by:** Andre B. | Monitor de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2024 **What do you like best about CYF Quality?** What I find most useful about the cyf quality is being able to create multiple directories for different types of monitoring, allowing for various diagnostics. An advantage is being able to edit/update these directories (monitoring records) based on the need to create diagnostics. As a quality monitor, I use the platform to log the monitoring conducted via voice/chat and I find the platform very intuitive for logging the monitoring and searching for conducted monitoring, and also the ability to generate an Excel file filtering by record, date, and analyst with the logged monitoring is very good for control. **What do you dislike about CYF Quality?** The main disadvantages I perceive when using the tool daily as a quality monitor are: with the new update, it is necessary to justify the reason for deleting the monitoring, the page takes a long time to load, there is a delay and difficulty in extracting databases because it always takes a long time and errors occur, bugs occur when finalizing the monitoring, resulting in an error and requiring the monitoring to be launched again, generating rework. Within the database, when clicking on the book, sometimes the text input section does not load, and it is necessary to refresh the page and fill everything out again. Besides these points, improving the spell checker would be a good idea. **What problems is CYF Quality solving and how is that benefiting you?** In my view as a quality monitor, what I see that the platform helps me solve is; a place where I can review/edit conducted monitorings. Based on the monitorings, it is possible to create various materials to present to managers/clients. It also assists the operation, as the supervisor uses the monitoring to give feedback to the attendants under their management, and if these attendants do not agree with any highlighted point, the supervisor can contest it on the platform itself in an intuitive and quick manner. ### 30. Cyf Quality Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about CYF Quality?** Through the platform, we can evaluate how the team behaves in relation to the service and how we can act on improvements for each attendant. **What do you dislike about CYF Quality?** Select the service channels (chat, phone, and/or email) when registering a monitoring session **What problems is CYF Quality solving and how is that benefiting you?** In reality, the problems I've had were few, but the support always assisted me when I needed it (despite the very long wait time to be attended to). ### 31. I am a quality supervisor and I use the tool for quality improvement and assurance. **Rating:** 2.5/5.0 stars **Reviewed by:** Felipe L. | Senior Customer Experience Supervisor - Quality, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about CYF Quality?** The ease of entering evaluations, the easy location of the evaluated forms, the database of registered users, and the price for using the tool. The ease of integration. **What do you dislike about CYF Quality?** The limited number of reports, the method of creating and deleting users, the way to conduct audits, the difficulty in searching for quality results, requiring all data to be rewritten for each report, customer support where even with a contract with a significant number of licenses is not managed by a CSM. And finally, the need for an installer to listen to recorded audios, making the tool not entirely cloud-based. **What problems is CYF Quality solving and how is that benefiting you?** CYF constantly invests in modernizing the tool's aesthetics and is now investing in artificial intelligence (despite this part being very expensive compared to the current market), making the process faster and ensuring better performance results. ### 32. Excellence! **Rating:** 5.0/5.0 stars **Reviewed by:** Lázaro da cruz S. | Assistente de loja, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2024 **What do you like best about CYF Quality?** The diversity that the cuf provides us is truly amazing, as we can conduct a series of monitoring sessions in the way we seek, in the way we plan. This tool is very useful both for administrative use and for the operators. Everything I need, I can find in this cyf for clear and precise monitoring. **What do you dislike about CYF Quality?** I have nothing to dislike about cyf, because it has more positive points than negative ones. I think it's imperceptible to find something that could serve as an improvement or something like that, then. **What problems is CYF Quality solving and how is that benefiting you?** It is helping with the monitoring of calls. In it, I can conduct call monitoring and my operators can stay informed about the quality of their service. ### 33. CYF Quality in the Customer Service Department **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about CYF Quality?** What is most useful in CYF quality is the ease of creating evaluation forms in a very practical and simplified way. As for the advantages, our professional team gained much more agility in launching the monitoring sessions and efficiency in analyzing the reports. This generates more efficiency in taking immediate actions in the short, medium, and long term. **What do you dislike about CYF Quality?** I believe it is a disadvantage to use the system if the department does not have professionals to use and configure the platform properly. It is necessary to clear many doubts through the videos, and I believe it is a way to improve support for company service. **What problems is CYF Quality solving and how is that benefiting you?** CYF helps us perform efficient, clear, and daily management by measuring all results practically through dashboards. The monitored team also benefits from constant feedback, training, and immediate guidance. ### 34. CREATE AN INNOVATION SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** SHIRLEY MYLENA A. | AGENTE DE QUALIDADE, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2024 **What do you like best about CYF Quality?** Cyf is a fast system that facilitates our daily demands. With it, we have various ways to work and many updates that make the system more innovative each day. This allows us to save time and achieve high productivity in service. Cyf has many positive aspects and is very quick to resolve any errors that may appear in the system, with an agile team to handle any problem. **What do you dislike about CYF Quality?** So far, no negative points have been found in the system; it is very easy to use and does not present errors in its handling. **What problems is CYF Quality solving and how is that benefiting you?** He is getting faster every day and with facilities that improve work time. ### 35. Satisfactory experience **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda R. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about CYF Quality?** I use the tool daily, and I can highlight the positives such as: the tool is simple to use, easy to understand the functionalities, support is provided quickly, whether through WhatsApp or email, the staff are always willing to help and clarify doubts, especially Lucas who always supports us. The tool also offers a range of resources, such as specific fields for entering analyses, viewing evaluations, among others. Regarding ease of implementation, we can affirm that CYF is a tool that is simple and fluid to use, being easy to handle, apply within the routine, and integrate with other tools to gather data. **What do you dislike about CYF Quality?** I have some concerns regarding the use of CYF, and I will point them out as suggestions for improvement. When creating or editing a record and publishing it, we cannot make it available for more than one segment at a time, meaning we need to release one segment at a time. As an improvement, we could select the segments we want the record to be released to. Another point of improvement relates to the volume produced by the agent (employee). A panel could be created within CYF where we could view the volume of analyses launched by agent, regardless of the segment and analysis record. Example: Amanda Rayssa | 06/01 | cause analysis record 4.0 - 10 analyses | CX technical callback 02 analyses | alerts and signals - 10. These improvements would make the tool more fluid and effective. **What problems is CYF Quality solving and how is that benefiting you?** CYF, through the forms and analyses conducted by the agents, helps us in data collection. The data we generate through the tool are used for operational diagnostics, in order to identify the opportunities and successes of each operation. Once we have the data, we can have a more targeted approach. Another benefit brought is the unification of forms and analyses into a single tool; we can launch the evaluation and a signal to bring greater visibility to opportunities that are impacting some KPI. CYF helps in data collection that we use for operational diagnostics. ### 36. Transforming Customer Service with Quality Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Myrella G. | Atendente, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about CYF Quality?** The CYF platform is essential in the realm of quality monitoring in the services offered by call center companies. The impact this platform has on companies is highly emblematic, promoting a very significant leap in operational efficiency and customer service excellence. The differential of CYF lies in a more meticulous approach to analyzing the interaction between those involved in the monitoring process (monitor and agent). Through technology with precise metrics, it offers a comprehensive view of each operator's performance, identifying not only strengths but also areas for improvement. This capability for detailed analysis provides a unique perspective on these offenders and, with intervention, they reach new levels of excellence, boosting customer satisfaction. **What do you dislike about CYF Quality?** CYF is more than a monitoring platform; it is a strategic ally in the pursuit of enhanced operations, which results in exceptional experiences for customers. Its commitment to excellence and its detailed and personalized approach make it an indispensable tool for companies seeking to stand out through indescribable customer service. However, areas that can still be improved for greater platform proficiency include the graphics related to training instruction, where visualization could be more assertive and detailed to assess operator performance and thus intervene more effectively. **What problems is CYF Quality solving and how is that benefiting you?** CYF Quality resolves crucial problems in quality monitoring of services in call center companies, providing substantial benefits. It has been further optimizing operational efficiency, allowing for more efficient management of call center operators' performance, as well as providing a comprehensive view of each operator's performance, enabling a personalized approach to each operator's professional development. In summary, CYF Quality resolves challenges in quality monitoring, which also involves training instruction, providing an innovative approach that elevates operational performance and customer satisfaction in call center companies. ### 37. A detailed evaluation of the cyf program **Rating:** 4.5/5.0 stars **Reviewed by:** robert f. | Supervisor de operações, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about CYF Quality?** The things I like most about cyf Quality are the practicality and the great functionality of the program, where it is simple and complete, being easy to use for both the supervisor and the operator. It provides very good support for monitoring operations, and with frequent use, the system becomes easy to use. I believe that all major companies will adopt cyf due to its ease of implementation of the tool for the operator, with easy integration and great customer support, which is very necessary for companies today. In both aspects, it facilitates the work. **What do you dislike about CYF Quality?** one of the things that bothered me about cyf was just the difficulty of logging in when forgetting the password, it is not possible to reset it on your own which takes time and sometimes makes access more difficult during the day as it depends on other people in case of an error in your entry. Other than that, it is a program with few flaws and easy to use, where my operation adapted easily to the program and I believe we will have a great journey with cyf, where I believe we will never stop using this system. My criticism today is only about forgetting the account, other than that, I give the system a 10. **What problems is CYF Quality solving and how is that benefiting you?** The CYF resolves in my operation regarding internal monitoring of the operator's service, where it is possible to assign a score to the operator, thereby recording all aspects of the service and the score, allowing the operator to evaluate where they went wrong, and even agree or disagree. This greatly assists our work, saving time, making us much more comfortable, and the operators themselves as well. My greatest benefits, as mentioned, are the time savings and practicality, generating a significant improvement impact on the operation and my team. ### 38. Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Rhuan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about CYF Quality?** Due to the ease of use, where it has very well-explained texts, without any situation that complicates the analysis of services. Moreover, the possibility of editing to generate analysis sheets for each type of work. The fact that it has a simple and objective design ends up not making the tool too heavy and ensuring that this does not prevent the monitoring sessions to be launched on the day from being slow, but rather done in a more agile and simplified manner. In addition to everything mentioned, it is worth highlighting the security proposed and provided by the platform, in a safe and confidential manner. **What do you dislike about CYF Quality?** Perhaps what is least useful on the CYF platform currently is the number of options. If it were possible to minimize a bit more, leaving only the necessary options and functionalities for it to be used, making it even more practical and facilitated. Moreover, the login process could be less cumbersome, with a faster and lighter entry, without the need for a long and tedious loading, in a more simplified and simple manner, further facilitating the work in using it. They could also fill in the updated data information of the monitoring sessions more quickly. **What problems is CYF Quality solving and how is that benefiting you?** Perhaps what is least useful on the CYF platform currently is the number of options. If it were possible to minimize a bit more, leaving only the necessary options and functionalities for it to be used, making it even more practical and easier. Moreover, the login process could be less cumbersome, with a faster and lighter entry, without the need for a long and tedious loading, in a more simplified and simple manner, further facilitating the use of the platform. They could also fill in the updated data information for the monitoring sessions more quickly. I emphasize that the main issue is the cumbersome entry into the tool. ### 39. CYF AND QUALITY MANAGEMENT **Rating:** 5.0/5.0 stars **Reviewed by:** felipe c. | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about CYF Quality?** I like using CYF because, for me, it is a practical tool for everyday use. As an operations supervisor, CYF provides me with ease of use, a good understanding of what it proposes, and I can convey all the information to the company's quality area in a simple, easy, and understandable way. The operators can understand well what is proposed. Customer support also greatly facilitates direct contact between the company and contractors. **What do you dislike about CYF Quality?** I don't have much to say about something I didn't like, as I mentioned earlier, I like the tool precisely because it is practical and easy to understand. But perhaps the improvement of reports and editing these forms to generate more detailed reports, with clearer indexes and graphs. However, this might be something more personal and a necessity for my company rather than in a general sense. **What problems is CYF Quality solving and how is that benefiting you?** We use CYF to conduct feedback and quality monitoring launches for the company's operational area. Thus, we use the tool as an aid in improving results through the quality of service. This provides us with more assertive and direct feedback. ### 40. CYF - a new evaluation method **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** I am extremely satisfied with the CYF I have been using currently. This software offers a comprehensive and effective approach to analyzing phone interactions, providing valuable insights to improve customer service quality. It has exceeded my expectations, offering a robust and efficient approach to enhancing call quality. I highly recommend this tool to any organization looking to elevate customer service standards and improve operational efficiency. **What do you dislike about CYF Quality?** Although the link evaluation program has some positive features, there are areas that could be improved to offer a more complete experience. The interface, while functional, could benefit from a redesign to make navigation more intuitive. At times, I found it difficult to locate certain features, which made the analysis process longer than desired. Although the program offers notable benefits, there is room for improvement in the usability of the interface, the flexibility of evaluation criteria, and the accuracy in identifying patterns. I would recommend a careful review of these aspects to ensure a more robust experience tailored to the specific needs of each company. **What problems is CYF Quality solving and how is that benefiting you?** In improving the quality of the attendants, always conducting evaluations and contacting leadership to inform improvements in service. ### 41. Cyf and practicality in current times **Rating:** 5.0/5.0 stars **Reviewed by:** Livia C. | Agente de Qualidade - AeC, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The export to Excel, the practicality of analyzing the monitoring operations and gaining understanding, the easy access, option to edit the forms, your records. **What do you dislike about CYF Quality?** The power by Dante has not been working very well lately, as it presents errors. The error can be analyzed for resolution. A notification system could be created to remind to access Cyf every day. **What problems is CYF Quality solving and how is that benefiting you?** The cyf is a system that has been showing its revolution in daily life, as the handling, ease, option to edit, and the way the records are summarized bring me more productivity to conduct more monitoring and deliver my results. Furthermore, the tool meets all the operational requirements, quality due to the support/customer service being more practical and faster. ### 42. Cyf Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Aline S. | Monitora, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about CYF Quality?** CYF helps a lot in the process of evaluating quality, making the process easier when evaluating and applying assessments, as everything is quite explanatory and didactic in the material. **What do you dislike about CYF Quality?** The way to register operators and search for evaluations **What problems is CYF Quality solving and how is that benefiting you?** CYF is facilitating the way to apply more assertive feedback to our agents and also improving the visualization of the feedback, on what was pointed out and why, thus having a more assertive dynamic and better communication, improving the quality of our services. ### 43. Practical and didactic tool **Rating:** 5.0/5.0 stars **Reviewed by:** SARA D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about CYF Quality?** The CYF-quality tool is extremely practical, very educational, and intuitive. It facilitates the monitoring and management of the team's results and allows us continuous tracking of the results that are stored within the tool itself, thus creating a database capable of providing information for the construction of continuous improvement projects with a graphical view of the indices evaluated over a determined period. Within the platform, it is also possible to insert any form/tabulation/evaluation criteria, and the tool automatically calculates the score assigned to the sample being evaluated, respecting the standards that were entered for each monitoring form. **What do you dislike about CYF Quality?** What bothers me about the tool, I believe, is something much more internal, that is, standardized by the company that hired the services of CYF-quality. When launching the evaluations carried out by our internal quality sector, the scores are available for viewing and consultation by any manager who has supervisor access to the tool, and there is no specific filter to limit the consultation by team. For example, the operation has 100 employees to be evaluated, but under my structure, I only have 15 of them. In my view, it is not possible to filter only the results of this specific group of 15 people; I have the view of all 100, which makes the monitoring a bit inconvenient. But I repeat, I believe it is an internal opportunity of the standards that the company contracting CYF-Quality has established. **What problems is CYF Quality solving and how is that benefiting you?** CYF gives us a broad and clear view of the team's results in a cumulative way, which provides us with a view of monitoring/evolution of the indicators, allowing us to verify the recurring issues and the agents involved in these issues. ### 44. CYF Evaluation - Practicality for managing appointments. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about CYF Quality?** The CYF platform is indispensable when it comes to monitoring the quality of services provided by call center companies. It has a positive impact on the company due to its ease of implementation and easy handling to be applied within the routine and integrating with other tools for data collection, as well as promoting excellence in customer support service. It also offers several resources that can assist in audits, with a meticulous approach to analyzing the interaction between those involved in the process (monitors and operators). It allows us access to data that provides a view of the operators' performance and is easily accessible. I use the tool frequently. Customer support is relatively satisfactory. **What do you dislike about CYF Quality?** The CYF tool has great potential, but there are points that can be improved, particularly regarding customer support, highlighting the need for a faster response to meet users' needs, as when there is any intermittence on the platform, the return and resolution time is usually long, which impacts the delivery of daily demands. Another point is that when the page is reloaded, the timer resets and the data filled in each question field is deleted, requiring the same process to be repeated, taking more time to complete the audit. **What problems is CYF Quality solving and how is that benefiting you?** CYF Quality is helping operational performance more effectively, further optimizing and enabling more efficient management of operator performance. Inputs are generated regarding the monitoring, which are extremely important for creating charts that contribute to understanding opportunities within the operation, allowing a comprehensive view of each operator. From the extraction of data to Excel, it is possible to develop a study that will provide the creation of strategies for improving customer service. ### 45. Practicality and agility in monitoring the quality of service **Rating:** 5.0/5.0 stars **Reviewed by:** Fabíola M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about CYF Quality?** CYF is very interactive and practical, especially regarding the forms for description and scoring of services and also for monitoring employee quality. It is easy to handle, in addition to adapting to the company I am part of. As I conduct quality monitoring, it allows us to analyze services quickly and adjustably to the monitoring needs of companies. **What do you dislike about CYF Quality?** The part I find least practical is that after we choose the services to conduct the monitoring, it is necessary to download the services and enter them one by one. Another point is that when we enter a service and if it is recorded with incorrect data, the system does not allow us to edit it; we have to delete and re-enter it. **What problems is CYF Quality solving and how is that benefiting you?** CYF Quality helps us in monitoring the quality of our company, making it easier to identify the need for feedback. When we can measure through Quality Scores, we achieve improvements in results, providing good customer service and support, as well as generating a good return to our Product. ### 46. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** jorge P. | Coordenador, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about CYF Quality?** Best existing tool for quality management **What do you dislike about CYF Quality?** no problems the tool has great functionality. **What problems is CYF Quality solving and how is that benefiting you?** We cannot edit some monitoring points, but with the perfect support from the platform, we were able to reverse and solve the issue. ### 47. GREAT EXPERIENCE! **Rating:** 5.0/5.0 stars **Reviewed by:** PEDRO F. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about CYF Quality?** The CYF tool is a great ally for tracking, signaling, and monitoring the evolution of results, assisting and facilitating management. **What do you dislike about CYF Quality?** I would only improve the number of fields and information, making it more intuitive, facilitating handling for those who are using it for the first time. **What problems is CYF Quality solving and how is that benefiting you?** Help in results management and performance improvement, being a practical and effective tool for team monitoring. ### 48. CYF Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** johny S. | Supervisor, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about CYF Quality?** Ease of monitoring, so that we perform any monitoring **What do you dislike about CYF Quality?** Create rules together with cyf, as they do not allow **What problems is CYF Quality solving and how is that benefiting you?** Change in getting the codes ### 49. Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Juliane B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The system has a simple and practical handling, it is easy to locate the information I want to view and also has reports that meet my needs. **What do you dislike about CYF Quality?** I would like the offenders' reports to be viewable by operator and not in general. For example: where a particular employee is being flagged/marked down more. **What problems is CYF Quality solving and how is that benefiting you?** Through the evaluations released on CYF, I can identify the points where my team members are making mistakes more frequently, thus being able to guide them more assertively for the improvement of the indicators. ### 50. The use greatly facilitates the creation of insights for the company I work for. **Rating:** 5.0/5.0 stars **Reviewed by:** Yarly Sheldon D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about CYF Quality?** Ease of data export, which facilitates the creation of insights quickly and practically, leading me to use it a lot in my daily routine. **What do you dislike about CYF Quality?** The instability when there are updates to the tool makes it difficult to use without prior notice, however, the support helps us. **What problems is CYF Quality solving and how is that benefiting you?** the ease of creating new forms was something recent that helped us a lot with the inclusion of new papers, facilitating the large number of new analyses within my department (Quality) - [View CYF Quality pricing details and edition comparison](https://www.g2.com/products/cyf-quality/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+01%3A37%3A04+-0500&secure%5Bsession_id%5D=c2ed2722-bef2-4ebb-a851-6e8490f22d1b&secure%5Btoken%5D=5a043bcd2cc7fac0ec49dc0359afbec82d2c79f38559894469dea805d7ccb3d7&format=llm_user) ## CYF Quality Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top CYF Quality Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (798 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (439 reviews)