CTM Reviews & Product Details

Setting up tracking numbers and tracking sources is easy once you get the hang of it. Review collected by and hosted on G2.com.

Ever since GA4 launched, there have been a lot of issues with integrating the CTM data into analytics. Rarely is there an exact match in call volume between CTM and GA4. When I contact the help desk, it takes a long time to get someone to get to the root of the issue. It's a lot of back and forth and getting passed around to different departments. Review collected by and hosted on G2.com.

The support team. Always helpful and patient. Review collected by and hosted on G2.com.

Settings can be sometimes challenging to resolve Review collected by and hosted on G2.com.

CallTrackingMetrics has excellent call-tracking capabilities. The customer support is great for our liking! I use CallTrackingMetrics almost every day and have been able to integrate it with a bunch of other platforms. Implementing the platform is not the easiest, but overall I am able to use it effectively. Review collected by and hosted on G2.com.

CallTrackingMetrics is great, but the interface leaves a lot to desire. It is clunky and things are very hard to find. With as many settings as this platform has, it is not easy to find things. Review collected by and hosted on G2.com.

All the functions within the platform. Easy to navigate. Review collected by and hosted on G2.com.

The support when you have an issue. Sometimes it can take a while before getting a response. Review collected by and hosted on G2.com.

We are in the onboarding process, and the support team has been incredibly helpful in addressing our concerns as they arrive, no matter how niche. Review collected by and hosted on G2.com.

This is much less intuitive than our other programs. Review collected by and hosted on G2.com.

It has a lot functionality and features that any business can explore to cater their own needs Review collected by and hosted on G2.com.

somehow the portal itself is not user friendly Review collected by and hosted on G2.com.

I appreciate the thorough details it provides regarding our call data. The ability to track and evaluate calls made via different marketing channels has been incredibly useful. Call recording and transcription have significantly improved our sales and customer service procedures. The platform's integration with our CRM and marketing automation tools has improved our workflow. Review collected by and hosted on G2.com.

For users who are not familiar with call tracking analytics, the learning curve can be quite steep. Additionally, small businesses with tight budgets may find the pricing structure prohibitive. Review collected by and hosted on G2.com.

I value the detailed information it offers about our call data. It has been really helpful to be able to monitor calls made through various marketing channels and assess how well they performed. Our customer service and sales processes have greatly enhanced by calling recording and transcription. Our workflow has been optimized by the platform's integration with our marketing automation and CRM tools. Review collected by and hosted on G2.com.

Although CallTrackingMetrics provide a wide range of features, the learning curve is quite steep and challenging. Also, there should be a flexible budget structure. Review collected by and hosted on G2.com.

That I am given troubleshooting methods prior to actually having to wait for a call. Review collected by and hosted on G2.com.

None as of right now. I don't really have any complaint. Everything is always handled as if I am first priority. Review collected by and hosted on G2.com.

The support team are prompt with their responses and provide swift communication as well as actions. Review collected by and hosted on G2.com.

There are a few bugs and functionalities which don't work on all devices. Review collected by and hosted on G2.com.