1. [Home](https://www.g2.com/) 2. ... 3. [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) 4. [CTM Discussions](https://www.g2.com/products/ctm-ctm/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f2fbd26e86afed37ec5f26c5310428ae/ctm-ctm.jpg "Product Avatar Image") ![Reward for good CTM reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35532/medal.svg "Reward for good CTM reviews") ](/products/ctm-ctm/reviews) [ CTM ](/products/ctm-ctm/reviews) (757)4.5/5 CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. Show More * * * ### 70.0 Nps Score Already have CTM? ### All CTM Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is CallTrackingMetrics used for? ](/discussions/what-is-calltrackingmetrics-used-for) What is CallTrackingMetrics used for? [ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Marketing Analytics Software ](https://www.g2.com/tags/marketing-analytics-software) [ Attribution Software ](https://www.g2.com/tags/attribution-software)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Brad L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad L.") BL Loading... [Brad L.](https://www.g2.com/users/c3127fa6-6cfe-4c11-a8c0-7de2ffc3e801 "Brad L.") • about 4 years ago #MoreGood || BreatheLifeHealingCenters.com + Intervention.com #AmericaRecovers More Options - [ # Need referral for creative Implementation Consultant ](/discussions/need-referral-for-creative-implementation-consultant) Hello. We have CTM\>SF w/ APIs for KIPU EMR, RCM, QB Revenue, SMS, Soft Phone, LMS & DocuSign. Need help on stack review, use, training and improving. [ crm ](https://www.g2.com/tags/crm)[ KIPU ](https://www.g2.com/tags/kipu)[ CTM ](https://www.g2.com/tags/ctm)[ APIs ](https://www.g2.com/tags/apis) [ Implementation Support ](https://www.g2.com/tags/implementation-support)[ Attribution Software ](https://www.g2.com/tags/attribution-software)[ Marketing Analytics Software ](https://www.g2.com/tags/marketing-analytics-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") AF Loading... [Andrew F.](https://www.g2.com/users/3b14047a-4f5d-41f1-b313-a6a5dc1ab014 "Andrew F.") • over 5 years ago D More Options - [ # What do you think is the best thing about Call Tracking Metrics ](/discussions/33938-what-do-you-think-is-the-best-thing-about-call-tracking-metrics) Its Great and we like it a lot!! [ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) [ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes 1 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Cody B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cody B.") CB Loading... [Cody B.](https://www.g2.com/users/02b18745-8963-40f3-9449-bda54a095358 "Cody B.") • over 5 years ago Director of Marketing More Options - [ # Why is texting difficult on the platform ](/discussions/33937-why-is-texting-difficult-on-the-platform) We use the texting and it seems like it's super confusing to the end user. [ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) [ UCaaS Platforms ](https://www.g2.com/tags/ucaas-platforms)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") AB Loading... [Adrian B.](https://www.g2.com/users/df1d1619-9074-4e8b-adb6-e28727ee95a0 "Adrian B.") • almost 7 years ago Dental Marketer More Options - [ # How do I delete a custom tag that I made? ](/discussions/15086-how-do-i-delete-a-custom-tag-that-i-made) I sometimes make custom tags for caller agents, but sometimes if an agent is inactive, I do not know how to delete that custom tag. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 10 years ago More Options - [ # What if I already have numbers I want to keep? ](/discussions/what-if-i-already-have-numbers-i-want-to-keep) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 10 years ago More Options - [ # How do you bill me? ](/discussions/how-do-you-bill-me) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 10 years ago More Options - [ # Can I change plans after I sign up? ](/discussions/can-i-change-plans-after-i-sign-up) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 10 years ago More Options - [ # Where can I forward my calls to? ](/discussions/where-can-i-forward-my-calls-to) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 11 years ago More Options - [ # Which plan is best for me? ](/discussions/which-plan-is-best-for-me) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ UCaaS Software ](https://www.g2.com/tags/ucaas-software) * * * \<0\>0\>Upvotes 1 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.&title=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CTM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=CTM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%0aAsk+CTM+questions+and+get+answers+from+expert+users+in+our+CTM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/ctm-ctm/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "Product Avatar Image") ### Have you used CTM before? Answer a few questions to help the CTM community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fctm-ctm%2Fdiscuss%3Fsmall_ask%3Dctm-ctm) No ## Top Contributors in CTM 1 ![Tiffany G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany G.") TG Loading... ### [Tiffany G.](https://www.g2.com/users/371ed05b-c2c9-45dd-b0b8-328f964a51e9 "Tiffany G.") Operations Manager 2 pts 2 ![Alex F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex F.") AF Loading... ### [Alex F.](https://www.g2.com/users/d8276881-5eb0-40c9-b484-4f3c38d1586d "Alex F.") Lead Manager/IT Admin 2 pts 3 ![Arielle K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arielle K.") AK Loading... ### [Arielle K.](https://www.g2.com/users/af13036d-6af3-4bd0-9236-e8f27dc46521 "Arielle K.") CS 2 pts 4 MS Loading... ### [Marissa S.](https://www.g2.com/users/6a7db4fc-0e61-41c0-9f1b-95b0f69d50fd "Marissa S.") 1 pt 5 ![Cody B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cody B.") CB Loading... ### [Cody B.](https://www.g2.com/users/02b18745-8963-40f3-9449-bda54a095358 "Cody B.") Director of Marketing 1 pt