CS SoftDent Software Reviews & Product Details

CS SoftDent Software Overview

What is CS SoftDent Software?

CS SoftDent Software is designed to help you dental practice manage efficiency with a suite of dental practice management tools to help manage your productivity.

CS SoftDent Software Details
Product Description

CS SoftDent Software is designed to help you dental practice manage efficiency with a suite of dental practice management tools to help manage your productivity.


Seller Details
Seller
Carestream Health
Company Website
Year Founded
2007
HQ Location
Rochester, NY
Twitter
@Carestream
11,552 Twitter followers
LinkedIn® Page
www.linkedin.com
4,083 employees on LinkedIn®
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CS SoftDent Software Reviews

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Registered Dental Hygienist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Softdent is a pretty basic dental software but it seems to be pretty easy to navigate and use for me as a dental hygienist. I like that the schedule is easy to read, for example, easy to decipher dentist versus hygienist column by choosing a color for the clinician. It is very easy to type up your notes, user friendly when it comes to dental chart (existing restorations versus treatment planning decay/fillings), and it is nice that you can book the patient's next appt and attach their treatment plan to that appointment (visit 1, 2, etc). Review collected by and hosted on G2.com.

What do you dislike?

In regards to dental charting, I would really like to see a "watch" button on the ondotogram (other softwares like Eaglesoft and DOX KBS has this option). Instead, I have to physically write a "watch" in my dental notes and sometimes these notes do get over looked by the dentist and other dental professionals. It would just be much easier to see a watch on the dental chart (be able to also chart the surfaces to watch- for example, watch #10 DFL). I have noticed too, that it is challenging to create a tx plan then try and "book" the appt, the software wants you to physically get out of the patient's chart, which can be a pain. Also, the front desk and the clinical staff cannot both be in the treatment plan at the same time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would schedule a demo for this software but also try other softwares as well. Although this one would be sufficient in a a small office, there are some errors/negatives to it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have encountered several errors while working with the software. I also have noticed it is quite SLOW when opening a patient's chart, opening X-ray images, and when toggling back and forth from soft tissue to notes etc. Review collected by and hosted on G2.com.

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NDA Trustee District 3
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Comprehensive and complete. It captures all of the data you need to run your practice. A lot of the features you expect or wish you had are there. You just need to kn ow where. Insurance filing is simple and helpful, it keeps you from filing a lot of dud (incomplete claims) Review collected by and hosted on G2.com.

What do you dislike?

Occasionally too many steps to complete a task. Also, for novice users there are some redundant shortcuts. The cloud version doe not have enough 3rd party integration at the present time. I am told they are working on it Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your homework, understand that many different software platforms offer similar features, but Softdent is in the top 5 when it comes to having the most and making it convenient. Beware, you will have trouble using all of the features, so study it well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to tract my patients well, from medical history to treatment planning. Being an experienced user, I can check on my front desk and keep tabs on th business aspect of my practice Review collected by and hosted on G2.com.

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Billing Specialist
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The software is very straight forward and serves its primary purpose no crazy buttons when it comes to getting from one screen to another Review collected by and hosted on G2.com.

What do you dislike?

It is very keyboard based and you rely on knowing what keys to type to reach certain areas like “s” to view the schedule or “p” for prescriptions Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The software is beginner friendly and serves its purpose, I have no complaints about it and it’s great for any dental practice Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use the software to confirm patients, see our daily schedules and calculate production for the doctors Review collected by and hosted on G2.com.

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Property Manager
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

CS SoftDent Software is very user friendly. We have switched from a more outdated program to this and work has been a breeze! I am able to schedule patients, add insurance, and I can easily change or update records. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that certain members of staff are unable to fully understand as it could be harder for someone who is not computer literate to fully get the software. There are also many features that aren't as easily broadcast-ed that need some searching to find. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend CS SoftDent Software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to organize everything I need to make sure I am doing my job effectively. My company loves how are we can view x-rays and can also link with different machines we have in the office. Review collected by and hosted on G2.com.

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Dentist/Owner
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Following the latest software update there is nothing that I like about this program, STAY AWAY! Review collected by and hosted on G2.com.

What do you dislike?

Softdent Rolled out there latest update about 5 months ago. We finally updated to the latest version and now we have found out that Softdent no longer integrates with DEXIS (which it always has and they still claim that it does). This is following 3 weeks of back and forth which they claimed they didnt know why our program would not integrate and they have not heard of this issue before (update is 5 months old). They now have admitted that following the update they can not integrate with Dexis and they will do nothing to remedy this situation. They still claim to integrate with Dexis in there online materials and salesmans' mouths. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not use this software in your practice. It will be nothing but a headache! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently Softdent has added 0 benefits to our practice and is only a headache, stay away.

Please feel free to contact for more information regarding this product.

My personal cellphone is (772) 215-0723 Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of access and all-in-one eliminates need for separate programs Review collected by and hosted on G2.com.

What do you dislike?

Way too many prompts, when checking out a patient its awkward as it takes way too long. The program constantly crashes and freezes. Inaccurate calculations on pt transactions. Not very straightforward as you must go to several menus. Cant close the program without being signed in is incredibly annoying. Doesn't automatically refresh daily schedule. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No benefits to this program. Its terrible and not made to cater to dental needs Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The schedule view is nice and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

The chart section is more cramped and looks like older software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Digital charts and all clients’ documentation scanned and uploaded into this software for use, reference, and to save space from paper charts. Also scheduling 2 dentists weekly schedule. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked the way the schedule itself was set up, but there's not much I loved about the software. Review collected by and hosted on G2.com.

What do you dislike?

Not very user friendly, multiple windows have to be open, the account screen is harder to read and decipher, normal Windows' shortcuts don't work within software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are many excellent POS for dentistry, I would recommend others before I would recommend SoftDent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Definitely better than paper charts. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The new updates helped a lot for ease of moving between pages. Review collected by and hosted on G2.com.

What do you dislike?

Anything to do with scanning in documents is an inconvenience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The reports function helps with determining financial progress as well as where we need improvement. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Most everything is in one location. Works well for paperless charting. The tabs make it easy to find things like perio charting, patients charts, accounts, etc Review collected by and hosted on G2.com.

What do you dislike?

Scheduling can be difficult. I have accidentally moved appointments without even trying and can never get them back in the same spot. We also have issues integrating our xray software into this program. Some days it works and others it doesn't. Not sure why. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just plan for training and give time to learn the product. There may be issues integrating xray software into this program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has aided in going paperless though we aren't quite there yet. This software does have a learning curve, especially if it is replacing another product. A lot of the features are the same, just in different locations. It takes time to learn new software. We do seem to have an issue with integrating our dental xray software into the program though Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Pretty easy user interface. It looks old though and need to be updated Review collected by and hosted on G2.com.

What do you dislike?

interface looks old , there is always a long hold with support Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The interface looks a bit dated but they are making improvments however so for the price and the usage it is really not a bad product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Dental office Flow Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The efficiency to communicate, maximize profitability, and streamline our workflow. Review collected by and hosted on G2.com.

What do you dislike?

The organization of each feature is difficult to differentiate and understand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling use to be an extreme issue for everyone to work with now it’s helped every one with a schedule that works for them. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The only thing I like about this software is that I don't have to use it anymore come July 1. Review collected by and hosted on G2.com.

What do you dislike?

This software is SLOW. It's like it runs heavy no matter how new or fast your internet is. Nothing is seamless, and every feature is either way too many clicks or just plain difficult to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving no issues and everything this software does can be better completed with a different software. Review collected by and hosted on G2.com.

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Professional Relations Manager and Maryland Dental Forum Study Club Coordinator
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The software has an easy to follow interface once the administrative details are properly set up. Review collected by and hosted on G2.com.

What do you dislike?

There is not enough customization for specialty practices and users must update information more frequently than we'd like to have accurate information for insurance estimation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to invest in proper training for the entire team and to make training consistent to get the most out of the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Dental to Medical billing and HIPAA and EMR compliance Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The format is nice and clean. Like that we can put sticky notes on an appt so that we can have more details that us at the front can pass on to the staff in the back. Review collected by and hosted on G2.com.

What do you dislike?

There's no shortcut to print an appt from the appt. Instead, have to go through multiple tabs which is annoying. There isn't an easy way to organize what and how much insurance paid for procedures. Would be nice to click on the payment and be able to see a break down of insurance payment instead of going through insurance EOBS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Haven't solved any problems with this software. There's honestly nothing special about it. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use and navigation from screen to screen Review collected by and hosted on G2.com.

What do you dislike?

Limited reputation in the field of dentistry at least in my geographical area Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Build brand and advertise integration with digital radiography aystems Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not as widely known as other programs so new staff are often first time users Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

once trained is very easy to navigate and dynamic to use. Review collected by and hosted on G2.com.

What do you dislike?

it is not what i would call user friendly for people with limited computer skills. requires moderate training to master. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has a lot of hidden features that take a lot of tie to recognize, that is a roadblock, butit is compatible with many of the other digital diagnostics : x rays, pano, 3D scans, so it versatile, that is a benefit Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Not always user friendly. It crashed a lot. Two staff cannot be in the same chart Review collected by and hosted on G2.com.

What do you dislike?

Two staff cannot be in the same account Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better charting & treatment planning Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to obtain CT scans (very user friendly) Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the system freezes and closes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of the training offered Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CT scans for all implant patients. Review collected by and hosted on G2.com.

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