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Compare Dentrix and SoftDent 
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Dentrix Ascend
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At a Glance
Market Segments
Small-Business (82.8% of reviews)
Small-Business (95.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dentrix
Star Rating
(129)4.0 out of 5
Market Segments
Small-Business (82.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DentrixSoftDent
Star Rating
(21)3.0 out of 5
Market Segments
Small-Business (95.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SoftDentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dentrix excels in its "Appointment Scheduling" feature, allowing for seamless management of patient appointments, while SoftDent's scheduling capabilities are often described as less intuitive and more cumbersome.
- Reviewers mention that Dentrix offers robust "Insurance and Billing" tools, making it easier to manage claims and payments, whereas users on G2 have noted that SoftDent's billing process can be confusing and lacks some advanced functionalities.
- G2 users highlight Dentrix's superior "Patient Portal" experience, which enhances patient engagement and communication, while SoftDent's portal is seen as less user-friendly and lacking in features that promote patient interaction.
- Users say that Dentrix's "Clinical Tools," particularly its "Treatment Planning" feature, are comprehensive and user-friendly, enabling efficient treatment documentation, whereas SoftDent's treatment planning is often described as outdated and less effective.
- Reviewers mention that Dentrix provides better "Business Intelligence and Reporting" capabilities, allowing practices to generate insightful reports easily, while SoftDent's reporting tools are considered limited and less customizable.
- Users report that Dentrix's "Quality of Support" is generally rated higher, with more responsive customer service, while SoftDent users have expressed frustration with slower response times and less effective support solutions.
Pricing
Entry-Level Pricing
Dentrix
No pricing availableSoftDent
No pricing availableFree Trial
Dentrix
No trial information availableSoftDent
No trial information availableRatings
Meets Requirements
8.3
110
7.0
18
Ease of Use
8.0
110
6.8
16
Ease of Setup
7.4
30
Not enough data
Ease of Admin
7.4
28
Not enough data
Quality of Support
7.6
107
7.1
16
Has the product been a good partner in doing business?
7.7
27
Not enough data
Product Direction (% positive)
7.1
105
3.8
17
Features by Category
Administrative Tools
9.3
7
Not enough data
9.1
11
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
8.5
10
Not enough data
Financial Tools
9.2
8
Not enough data
9.1
9
Not enough data
Clinical Tools
8.7
10
Not enough data
7.7
8
Not enough data
7.8
9
Not enough data
8.5
10
Not enough data
8.8
7
Not enough data
Categories
Categories
Shared Categories
Dentrix and SoftDent are categorized as Dental Practice Management
Unique Categories
Dentrix has no unique categories
SoftDent has no unique categories
Reviews
Reviewers' Company Size
Dentrix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SoftDent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
39.8%
Health, Wellness and Fitness
24.2%
Medical Practice
18.8%
Insurance
1.6%
Information Technology and Services
1.6%
Other
14.1%
Hospital & Health Care
42.9%
Medical Practice
23.8%
Health, Wellness and Fitness
14.3%
Real Estate
4.8%
Primary/Secondary Education
4.8%
Other
9.5%
Alternatives
Discussions
Dentrix has no discussions with answers
SoftDent has no discussions with answers
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