--- title: SoftDent Reviews meta_title: 'SoftDent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how SoftDent works for a business like yours. aggregate_rating: rating_value: 2.9 review_count: 21 scale: '5' date_modified: '2026-08-07' parent_category: name: Dental url: https://www.g2.com/categories/dental --- # SoftDent Reviews **Vendor:** Carestream Health **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 2.9/5.0 **Total Reviews:** 21 ## About SoftDent CS SoftDent Software is designed to help you dental practice manage efficiency with a suite of dental practice management tools to help manage your productivity. ## SoftDent Reviews ### 1. Not a Fan of Softdent **Rating:** 0.0/5.0 stars **Reviewed by:** Janet D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SoftDent?** About the only thing I like about Sofdent is the demographics page information. **What do you dislike about SoftDent?** Nothing is easily accessible regarding reports with Softdent. I have either had to use the Help feature and search or literally call Softdent to possibly find reports I want. I do not like how the accounts are set up. Filtering info you want in or out of an account report is not possible. I do not like how you have to manually go in and template a schedule day by day as opposed to having a template setup and just create it month to month. **What problems is SoftDent solving and how is that benefiting you?** Softdent does not solve any problems as I find it very antiquated. ### 2. Dishonest, misleading, Poor customer service, Does not achieve what it claims to achieve **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew H. | Dentist/Owner, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about SoftDent?** Following the latest software update there is nothing that I like about this program, STAY AWAY! **What do you dislike about SoftDent?** Softdent Rolled out there latest update about 5 months ago. We finally updated to the latest version and now we have found out that Softdent no longer integrates with DEXIS (which it always has and they still claim that it does). This is following 3 weeks of back and forth which they claimed they didnt know why our program would not integrate and they have not heard of this issue before (update is 5 months old). They now have admitted that following the update they can not integrate with Dexis and they will do nothing to remedy this situation. They still claim to integrate with Dexis in there online materials and salesmans' mouths. **Recommendations to others considering SoftDent:** Do not use this software in your practice. It will be nothing but a headache! **What problems is SoftDent solving and how is that benefiting you?** Currently Softdent has added 0 benefits to our practice and is only a headache, stay away. Please feel free to contact for more information regarding this product. My personal cellphone is (772) 215-0723 ### 3. Almost there **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about SoftDent?** Ease of access and all-in-one eliminates need for separate programs **What do you dislike about SoftDent?** Way too many prompts, when checking out a patient its awkward as it takes way too long. The program constantly crashes and freezes. Inaccurate calculations on pt transactions. Not very straightforward as you must go to several menus. Cant close the program without being signed in is incredibly annoying. Doesn't automatically refresh daily schedule. **What problems is SoftDent solving and how is that benefiting you?** No benefits to this program. Its terrible and not made to cater to dental needs ### 4. Not my fave **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about SoftDent?** I liked the way the schedule itself was set up, but there's not much I loved about the software. **What do you dislike about SoftDent?** Not very user friendly, multiple windows have to be open, the account screen is harder to read and decipher, normal Windows' shortcuts don't work within software. **Recommendations to others considering SoftDent:** There are many excellent POS for dentistry, I would recommend others before I would recommend SoftDent. **What problems is SoftDent solving and how is that benefiting you?** Definitely better than paper charts. ### 5. Yikes **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2018 **What do you like best about SoftDent?** The only thing I like about this software is that I don't have to use it anymore come July 1. **What do you dislike about SoftDent?** This software is SLOW. It's like it runs heavy no matter how new or fast your internet is. Nothing is seamless, and every feature is either way too many clicks or just plain difficult to use. **What problems is SoftDent solving and how is that benefiting you?** We are solving no issues and everything this software does can be better completed with a different software. ## SoftDent Discussions - [What is CS SoftDent Software used for?](https://www.g2.com/discussions/what-is-cs-softdent-software-used-for) - [View SoftDent pricing details and edition comparison](https://www.g2.com/products/softdent/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A32%3A55+-0500&secure%5Bsession_id%5D=c99b383e-bc55-458f-acac-64023b29f310&secure%5Btoken%5D=85aa6c0d6a2c8ba96d1e44920bfd0029ae3b58cfdb033f203f598fbad2265d32&format=llm_user) ## SoftDent Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows - Automated Scheduling - Task Scheduling - Calendar Management - Claims Management - Patient Records Management - Booking Management - Communication Management - Registration Management - Availability Management - Appointment Management - Client Management - Dental Practice Management - Inventory Management - User Management - Patient Management **Financial Tools** - Accounting - Payment Processing - Electronic Payments **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing - Document Imaging **Additional Functionality** - Reminders - Third-Party Integrations - Customer Database - Email Reminders - Web Forms - Activity Tracking - Billing & Invoicing - SSL Security - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Reporting & Statistics - Customizable Templates - Customizable Reports - Access Controls/Permissions - Referral Tracking - Live Chat - Multi-Location - Drag & Drop - HIPAA Compliant - Charting - Customer History - SMS Messaging - Document Storage - Imaging and X-rays - Document Templates - Generative AI - API - AI Copilot - Data Synchronization - Confirmations/Reminders - Scheduled/Automated Reports - Progress Notes - For Dental Practices - Orthodontic Charting - Voice Capture - Annotations - Role-Based Permissions - Progress Tracking - Comparison View - Hands-Free Charting - Periodontal Charting - Patient Communications - EMR/EHR ## Top SoftDent Alternatives - [Dentrix](https://www.g2.com/products/dentrix/reviews) - 4.1/5.0 (133 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - 4.2/5.0 (109 reviews)