--- title: Conversica Reviews meta_title: 'Conversica Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 187 reviews by the users' company size, role or industry to find out how Conversica works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 187 scale: '5' date_modified: '2026-08-04' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Conversica Reviews **Vendor:** Conversica LLC **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 187 ## About Conversica Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies attract, acquire and grow revenue across the customer lifecycle. Our omnichannel AI Assistants engage in human-like, two-way dialogue in real-time or on buyers’ time to boost productivity, increase performance, and ultimately drive revenue opportunities. With built-in best practices battle-tested over a decade of experience and 1 billion interactions, Conversica AI Assistants help Marketing, Sales, and Customer Success teams work smarter to meet customer expectations. Empower your revenue teams with true, sophisticated AI-powered by Natural Language Processing (NLP), deep learning capabilities, and business process automation. With 98% accuracy, our AI Assistants are more accurate than a human. Revenue leaders cannot afford to be satisfied with the status quo. AI Assistants make the impossible possible by touching every lead at scale, accelerating opportunities, and increasing team performance without increasing headcount. Reach the next level of growth by catering to customer expectations for prompt, persistent, and personalized communications at scale. ## Conversica Pros & Cons **What users like:** - Users value Conversica for its **efficient lead generation** , saving time and enhancing customer engagement with AI assistance. (14 reviews) - Users appreciate the **helpful AI assistance** of Conversica, which effectively engages and retains customers over time. (9 reviews) - Users value the **automation capabilities** of Conversica, significantly enhancing efficiency and customer engagement. (8 reviews) - Users love the **ease of use and implementation** of Conversica, significantly improving their workflow and customer interactions. (8 reviews) - Users find Conversica to be a **time-saving efficiency tool** that enhances customer engagement and retention effortlessly. (7 reviews) - Users find Conversica's **lead streamlining features** vital for optimizing customer engagement and boosting ROI significantly. (6 reviews) - Users value the **effective customer engagement** of Conversica, enhancing communication and increasing lead responsiveness significantly. (6 reviews) - Integrations (6 reviews) - Customizability (5 reviews) - Easy Integrations (5 reviews) **What users dislike:** - Users report **inaccuracies in responses** and discrepancies in statistics, which impact the effectiveness of Conversica. (7 reviews) - Users experience an **inadequate response system** with Conversica, leading to repetitive messages that lack contextual relevance. (7 reviews) - Users note the **limitations of AI responses** , impacting their experience and seeking more comprehensive support in sales. (6 reviews) - Users find a **poor understanding** from Conversica's AI, leading to repetitive outreach and frustrating communication issues. (6 reviews) - Users experience **integration issues** with MarTech platforms, impacting data tracking and multi-item sales capabilities. (4 reviews) - Users note the **limited AI capabilities** of Conversica, especially in handling nuanced responses and unexpected situations. (4 reviews) - Poor Lead Quality (4 reviews) - Users find **limited customization** in Conversica, making it challenging to adapt templates for diverse sales scenarios. (3 reviews) - Missing Features (3 reviews) - Account Management (2 reviews) ## Conversica Reviews ### 1. Useful Software **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Appointment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** Client reminder is a wonderful tool. Most people appreciate the gentle reminders to schedule service and/or inspection. Notifications are immediate so it's easy to stay on top of client needs. **What do you dislike about Conversica?** Depending upon a business's needs, it may be important to note that some people may prefer to be aware that Conversica is a software program rather than believe they are speaking to a person who they later ask to meet in person. Even so, this is easily remedied by customizable messages. **What problems is Conversica solving and how is that benefiting you?** Reminders for services and inspections due assist greatly with keeping customers' vehicles properly maintained with regular visits. Some people rely on these reminders in their busy lives. ### 2. Great for filling in the cracks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Conversica?** Conversica helps fill in the gaps between routine follow-up. Their servers also reach more guests than our CRM provider due to our emails hitting spam. **What do you dislike about Conversica?** Sometimes guests get confused due to multiple parties reaching out, however, the pros of the program far outweigh the instances when this happens. **What problems is Conversica solving and how is that benefiting you?** NA ### 3. Expand your Sales, Marketing, and Customer Success teams **Rating:** 5.0/5.0 stars **Reviewed by:** Alvin F. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Conversica?** Conversica expands our Sales, Marketing, and Customers success teams, allowing us to contact more leads/prospects in a shorter amount of time. **What do you dislike about Conversica?** Some of the pre-written conversations can be a bit restrictive at times, not allowing you to easily craft the perfect message. It would be nice if there was one conversation that could be heavily modified. **Recommendations to others considering Conversica:** I would recommend Convesica to any team wanting to reach out to more leads at a faster rate. Conversica is both persistent enough to get a response and intelligent enough to understand when a lead does not want to be bothered. Conversica allows our team to concentrate on those who have expressed a clear interest in our products, making our sales department more efficient. **What problems is Conversica solving and how is that benefiting you?** Conversica allows our company to reach out to leads who would have not been a high priority in the past, increasing our overall engagement levels, hot leads, and opportunities created. ### 4. Conversica - BEST AI for Dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Vicksburg C. | Director of Internet and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** Best AI for your $$$! Easy to work with and the dashboard is simple even for those that are NOT computer savvy! Their customer service is excellent as well! **What do you dislike about Conversica?** There really isn't too much I don't like. Not everyone likes AI programs, but, this one is really great! **Recommendations to others considering Conversica:** You won't be disappointed! You can set it and leave it or you can customize it all to fit your needs and wants! The reps we have had have been outstanding!!!! **What problems is Conversica solving and how is that benefiting you?** The problems we have always had was getting customers to respond to emails. With Conversica, for some reason, the simplicity of the emails make customers RESPOND! ### 5. Conversica Helps us Manage Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Walter G. | Chief Business Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Conversica?** The immediate Conversica bot response to website inquiries allows us to outperform our competitors. The ability to intercept the communication and respond as Assistant allows us to be strategic with our responses when automatic responses won't suffice. **What do you dislike about Conversica?** Resolving email bounces using suggested work arounds create manual steps. An admin function to clean up 'bad' emails would be helpful. **What problems is Conversica solving and how is that benefiting you?** Conversica helps us respond immediately to website inquiries, nurture previously engaged leads, and drive attendance to events. Conversica has replaced the traditional BDR role within our organization. ### 6. Conversica - 3 year Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Damian Z. | Sales and Management Mentor , Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Conversica?** We appreciate how they listen to us the client and develop future products that help meet our needs. **What do you dislike about Conversica?** I have not had any major issues in our 3-year partnership... **What problems is Conversica solving and how is that benefiting you?** We worked on a feature request to get customizations and from that conversation, the comment editor was born. ### 7. It is just - okay. **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Marketing Program Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Conversica?** Conversica is great for the day to day conversations with leads if you need the help. I highly suggest you watch the AI carefully because sometimes the direction in conversation matters with leads. **What do you dislike about Conversica?** The AI and how it learns. Its not bad, just sometimes really robotic and that can cause issues when you are trying to have a conversation over time with a possible lead. I would suggest watching those conversations closely to see how its doing and step in if need be. **What problems is Conversica solving and how is that benefiting you?** We are solving the problems using Conversica by talking with leads directly. We currently are rebuilding an SDR team and this has helped in the meantime. If your sales team needs the extra boost use this program. ### 8. BDC Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica E. | BDC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Conversica?** Easy to use, helps me find customers that fell through the cracks. **What do you dislike about Conversica?** Dashboard could be easier-like the overall function. **Recommendations to others considering Conversica:** Continue to make it as quick and user-friendly as possible! **What problems is Conversica solving and how is that benefiting you?** Finding customers, that's the most important part of my job. ### 9. Powerful AI robot that will transform the way you look at your sales and service department **Rating:** 5.0/5.0 stars **Reviewed by:** Alex F. | Manager, BI and CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Conversica?** The biggest upside is that Conversica has almost completely removed the need for a sales person in the sales process. This, in turn, has led to higher efficiency across our sales' floor as well as a different approach when it comes to positions and roles needed. The ability to expand beyond just B2C outreach and into the business and servicing world will be key for our business as we head into the stretch of the season. **What do you dislike about Conversica?** While we have seen great success from emailing, texting is gaining seed and preference. I know there are legality challenges that texting and opting-in present, but would love to see the ability to also text or use this platform to text folks. A few other smaller items would be a bit more flexibility, ie scheduling lists to be activated and items of that nature. **What problems is Conversica solving and how is that benefiting you?** The biggest problem we are solving is how to effectively hit everyone who has engaged with our product/team. Conversica has provided the platform to effectively work through thousands of folks that we do not have the bandwidth to reach out to. We have seen greater conversions and revenue generated from those leads that come from Conversica. Also, we have realized that the traditional sales and service structure can be redone as these assistants have essentially taken the place of many reps that are needed. ### 10. Hot Lead Machine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Conversica?** The best part about Conversica is the support. Mitch at Conversica makes this partnership go. In large part to his help we are seeing great results and great ROI. **What do you dislike about Conversica?** There are a few minor technical things I would prefer have been set up differently but overall, I have very few critiques. An example is the way leads are distributed; they are distributed before qualified as opposed to after. Distributing afterwards could distribute qualified leads more evenly. As I said, this is an insignificant complaint considering how much success we have seen. **Recommendations to others considering Conversica:** I encourage everyone to learn more about this product. We were concerned about applying this product to the way our business is structured and it has only enhanced our productivity and hasn't cut into it at all. **What problems is Conversica solving and how is that benefiting you?** Our sales reps are spending more time on sales appointments rather than trying to complete touchpoint processes to set appointments. This is huge for streamlining our sales process for the reps. ### 11. Conversica to increase Funnel Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** The best feature for us was the sheer volume of Leads the Assistants could work through as Conversica uses AI technology. Alongside new product launches, we find the AI's generate many new opportunities for us. As well as the actual technology we also really like is the excellent customer service from the team working for Conversica. They are always so helpful and give great advice. Also, their support team helps quickly and efficiently as well. **What do you dislike about Conversica?** We understand that it can be a challenge using AI technology and having these AI's always analyse answers correctly. Therefore the the only thing which created extra manual work for our team was, when the AI's were giving answers to the customers, which didnt match their responses. However we do always report these and the team constantly retrains the AI's which is great. **What problems is Conversica solving and how is that benefiting you?** The biggest problem for us was that we generated such a large amount of marketing leads; we werent able to work through these manually to pick out the gold in a large pot. Using Conversica and its automated lead response system, we were able to increase the number of leads we are working through and pick out just the ones which needed further follow-up. ### 12. Great for generating revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Mary F. | Business Development Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** That the A.I. works all the time, no sick days, vacation, etc.. I also like that we can upload revenue-generating campaigns. **What do you dislike about Conversica?** That all of the dealerships are not combined. It takes too much work to deactivate reps. **Recommendations to others considering Conversica:** You should try it—the A.I. is intelligent and can have conversations with your consumers without having the overhead of employees to do it. **What problems is Conversica solving and how is that benefiting you?** There are fewer emails for the reps; they can focus on phone calls. ### 13. Conversica **Rating:** 5.0/5.0 stars **Reviewed by:** Lauretta S. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Conversica?** I love the simplicity of using Conversica. This software does the majority of the work for me; which gives me the time to focus on other important items. Thank you for partnering well!! **What do you dislike about Conversica?** Nothing about this software that I do not like **What problems is Conversica solving and how is that benefiting you?** The benefits are you have a constant connection with your customers ### 14. conversica in theory is great but I feel that the messaging can be overkill **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Conversica?** promptness of lead contact if I forget.. **What do you dislike about Conversica?** badgering of leads with too many emails. **Recommendations to others considering Conversica:** stay on top of it and stop or start depending on if you like your leads contacted by anyone else **What problems is Conversica solving and how is that benefiting you?** none at the moment as I'm up to date with lead reach out ### 15. Top quality customer success and account manager help **Rating:** 4.0/5.0 stars **Reviewed by:** Matt D. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Conversica?** It is very easy to use and quick to set up. I am most impressed with the support from purchase through to activation from the account managers and customer success teams. In my opinion the AMs and CSMs being at the end of the phone/email to answer any question about setup (which can the most stressful and time consuming thing) is one of the most important facets of a good product. Success is more likely with a fully engaged AM and CSM. **What do you dislike about Conversica?** It has a few lags in the UI when saving and setting up. The converstation editor is built to be as simple and easy for the user to use with dynamic fields. But sometimes you need more flexibility so there should be an override on conversation editor so you can change the tone of voice or some words which are un-editable. I haven't come across any other faults or dislikes apart from these two. **Recommendations to others considering Conversica:** I'd recommend speaking and liaising with your entire company to work out if an IVA is right for and how it fits into your sales team as a compliment rather then being seen a competitor (within your teams) **What problems is Conversica solving and how is that benefiting you?** Conversica is perfect if you have thousands of leads that a human doesn't have the capacity to reach out to. Being able to switch Conversica on for certain campaigns that the human sales team don't have the capacity to work on is very useful. ### 16. Had it a few years now and love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Conversica?** Reaches customers that do not answer me. **What do you dislike about Conversica?** honestly nothing that i dislike about the product it has been a god send. **What problems is Conversica solving and how is that benefiting you?** Reaching out to hard to reach customers some people never talk to me and call to talk to Mia thats my assistant. Has made me several appointments ### 17. Helpful AI Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Edward N. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** I get updates every morning, afternoon, and night of people that have provided emails, phone numbers, and have questions regarding their sales leads. Make Life Easy... **What do you dislike about Conversica?** Nothing, the platform is very user friendly and provides me with great insight! **What problems is Conversica solving and how is that benefiting you?** Missed inquires, leads without phone numbers or proper information, whether they were contacted or not ### 18. Industrial Software Provider using Conversica **Rating:** 4.5/5.0 stars **Reviewed by:** Jay S. | Marketing Communications & Demand Generation, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Conversica?** Intuitive software that is easy to deploy using our current Eloqua database integration **What do you dislike about Conversica?** We recently had a price increase, so I would prefer the previous price point we enjoyed. But still reasonable **What problems is Conversica solving and how is that benefiting you?** Easy timely follow up with prospects, reinforcing brand messaging and getting new leads to meetings. ### 19. Best AI powered email tool out to get results **Rating:** 5.0/5.0 stars **Reviewed by:** Noe M. | Senior Director Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Conversica?** The different types of conversations available and how easy it is to setup. Also, the customer service is top notch. **What do you dislike about Conversica?** Nothing that I can think of at the moment. **What problems is Conversica solving and how is that benefiting you?** Ability to touch leads multiple times with no effort. Being able to email a prospect or a client for a very specific area up to 7 times increases responses exponentially. A sales person or a customer rep would only follow up up to 2 or 3 times but we see people responding after the 4th, 5th or 6th touch. ### 20. Conversica helps with lead followup **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Conversica?** I love that Conversica will reach out to customers right away with new leads if I am falling behind. **What do you dislike about Conversica?** Sometimes the outreach is overkill and comes off as really needy. I often turn the messaging off and take over. **What problems is Conversica solving and how is that benefiting you?** I appreciate that customers are hearing from our company right away and buys me a little time to reach out and introduce myself later, or let Conversica schedule a follow-up call for me. ### 21. Conversica Saves Rep's Prospecting Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Conversica?** The sales reps can triage their time to focus on prequalified leads who request a contact. This Software works well with SalesForce. Compared to other AI Tools, this has been the most effective for our purposes. ROI has increased as a result of deploying marketing campaigns via Conversica **What do you dislike about Conversica?** The rigid structure for Content development is sometimes limiting. On a few occasions, the AI can misinterpret a response and place the lead in an incorrect bucket. Retraining the AI on some key works can help. **What problems is Conversica solving and how is that benefiting you?** Prior to utilizing Conversica, we were unable to reach a significant % of our prospect base. The Greatest Benefit is the cost savings on Full- Time employees, rep hours and reaching a wider audience. ### 22. Conversica makes it easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Jay S. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Conversica?** Easy to reach out to guests for recalls, declined services, etc., using Excel spreadsheet customer lists. **What do you dislike about Conversica?** Don't have anything at this time that we dislike. **What problems is Conversica solving and how is that benefiting you?** We are making better use of the BDC staff's time. ### 23. Great AI assistant! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Conversica?** Conversica is extremely helpful in connecting with customers regularly and keeps them in touch with our company consistently. **What do you dislike about Conversica?** AI still has a slight learning curve. It's hard to read a customer's response when they use sarcasm. **What problems is Conversica solving and how is that benefiting you?** To keep in constant contact with thousands of people is hard to keep track of. Conversica is very good at doing this and notifying us when they want to contact us directly. ### 24. My favorite piece of MarTech **Rating:** 5.0/5.0 stars **Reviewed by:** Jill M. | Demand Gen Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Conversica?** It's unique & works great. I can setup conversations/campaigns and know my leads are being followed up on. The creation of emails is brillant as well since I don't have to spend alot of time creating/writing email content. **What do you dislike about Conversica?** At first, I didn't like how I had to set up every conversation but they have since released a cloning feature! This has saved me time especially year over year where we attend the same events where I just need to update the name and year. **What problems is Conversica solving and how is that benefiting you?** Our nurturing efforts are being solved through Conversica. Instead of creating these massive nurture flows and constantly updating the emails, we set up conversations in Conversica based on the person's last activity. ### 25. Conversica is King **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Conversica?** I enjoy the convenience of the lead feedback being sent in an email. As a sales manager, it makes it easy to follow up with each representative and see where in the process they are with the lead. **What do you dislike about Conversica?** I dislike the challenge we have been a part of the same company as the LA Kings; we can't have our dashboard and some manual work is required. I also find that the grey area of how to handle each lead a little tricky. **What problems is Conversica solving and how is that benefiting you?** We can filter through older leads more effectively instead of making thousands of cold calls. I realized that the benefit is that we can re-spark some old buyers. ### 26. The Conversica Customer Support is top tier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** They are always willing to help set up a new conversation or just to hop on a call to discuss metrics. **What do you dislike about Conversica?** Sometimes the ability to really customize the information in the outreach emails is limited. CS always has a solution. **What problems is Conversica solving and how is that benefiting you?** General outreach to tradeshow attendees to visit our booth or set up an onsite meeting. ### 27. Good product, good service when working with Conversica directly, not same experience with 3rd party **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** The product is perfect for what we're using it for. Allows for us to get hand raisers from a lot of current and past clients. **What do you dislike about Conversica?** we have 2 accounts - the one direct with Conversica the our manager is great, the one for H&J is through your 3rd party team and they are not great communicators and we have had issues in getting issues resolved. **What problems is Conversica solving and how is that benefiting you?** Not needing as many salespeople on the front end to filter out serious leads. Saved on money and time. Allows us to focus on quality leads. ### 28. Conversica automates lead management for higher efficiency and effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Scott R. | Senior Director, Global Demand Marketing & ABM, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Conversica?** The excellent customer success team at Conversica is highly engaged and supportive. **What do you dislike about Conversica?** Conversica does not currently support all languages needed. **What problems is Conversica solving and how is that benefiting you?** We use Conversica's "Cultivate" skill set to nurture colder leads into qualified sales-ready leads. We're about to launch the "Re-engagement" skill set to re-engage closed qualified leads with unknown quality. ### 29. Conversica has been very helpful for reaching out to our Leads and upselling current clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Sr. Digital Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Conversica?** I enjoy that it marks the hot leads and allows everyone a more precision use of their time. **What do you dislike about Conversica?** currently, the UI takes a bit of time to load contacts/leads from reports. **Recommendations to others considering Conversica:** DO IT. It's everything you want it to be and more as new updates get rolled out. **What problems is Conversica solving and how is that benefiting you?** We are getting more warmed leads to our sales team. ### 30. Conversica **Rating:** 5.0/5.0 stars **Reviewed by:** Rachelle A. | Director, Membership Sales - Colorado Avalanche, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Conversica?** Conversica has been an amazing tool to reach out to a broad range of leads. With a smaller staff, we were able to cast a wide net and the warmer leads have turned into great sales for our representatives. **What do you dislike about Conversica?** At this time, I don't think there is much to improve. I would say if there was anything it would be to add more conversations/room for edits in the emails. **What problems is Conversica solving and how is that benefiting you?** We are still able to do a wide outreach with a smaller staff. ### 31. You can trust **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Conversica?** Trust worthy, reliable good interface and well thought **What do you dislike about Conversica?** Nothing I think it is fine the way it is **What problems is Conversica solving and how is that benefiting you?** Employment benefits and great customer service ### 32. Conversica Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Conversica?** Wow we love Conversica. Conversica basically does all the boring work of a sales rep until they are considered a "warm" lead. We have seen that 70% of leads that conversica vets turns into a sale for HRS! **What do you dislike about Conversica?** We do not dislike how much it costs it costs a pretty penny but it is definitely worth the investment because it has profited us tremendously. 70% close rate is insane. **Recommendations to others considering Conversica:** Learn how to effectively get out everything from "Sarah" the robot! **What problems is Conversica solving and how is that benefiting you?** We are solving the issue of time management. We have a lot of inbound leads, too many in the ratio to sales reps that we have. So conversica kicks the lead over to reps when they are warm and want to book a meeting. ### 33. Consistent follow through **Rating:** 2.5/5.0 stars **Reviewed by:** James S. | General Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** The way customers respond to the AI instead of the salesperson. **What do you dislike about Conversica?** The lack of communication from CRM to AI **What problems is Conversica solving and how is that benefiting you?** cost ### 34. Conversica Saves Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Conversica?** The fact that she never calls in and works while I am doing other things **What do you dislike about Conversica?** The format in which leads are uploaded is sometimes confusing **What problems is Conversica solving and how is that benefiting you?** It has eliminated hiring another person. I have realized the time savings from cold calling those who do not want to hear from us. She defines those leads to people who actually want to hear from us ### 35. Conversica is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Conversica?** How prompt and professional the response to customers is. **What do you dislike about Conversica?** Pretty much anything at all. We are delighted with Conversica. **What problems is Conversica solving and how is that benefiting you?** No problems whatsoever, on the other hand we get more responses from customers along with more appointments. ### 36. AI Email for Enterprise Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Conversica?** Human responses can be dispersed as needed along with the AI responses providing a better experience for the contact. **What do you dislike about Conversica?** Differentiating the contact's level of interest. Delays in updating the Sandbox. **What problems is Conversica solving and how is that benefiting you?** Reducing volumes that flow to sales before they are sales-ready. ### 37. Great customer contact application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Conversica?** Ability to coordinate large volumes of customer reach outs **What do you dislike about Conversica?** Getting to reports is a little clunky - a lot of trial and error at times to get various metrics. **What problems is Conversica solving and how is that benefiting you?** Touch points created for customers to assist with issues, activity. ### 38. Highly responsive and tailored automated assistant to fill in gaps in the Sales process **Rating:** 4.0/5.0 stars **Reviewed by:** Laura A. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Conversica?** The assistant uses realistic language and highly tuned conversational skills to respond to incoming leads quickly and effectively. We see a much higher response rate when we are able to quickly reach out in a more personal manner and a better campaign follow-up when we use Conversica with our engaged leads. **What do you dislike about Conversica?** Some of the aspects of creating conversations are a bit less flexible than we would like. There are also a few obvious features such as long term follow-up and customized subject lines that are missing from the current platform version. I know that these are features that are in development though. **Recommendations to others considering Conversica:** Use the Conversica team to help customize your conversations. They are very helpful and open to development requests **What problems is Conversica solving and how is that benefiting you?** We had leads that were growing cold while our sales team was working on closing opportunities and it was often difficult for our smaller team to interact with as many leads as we would like on a daily basis. With Conversica, the automated assistant engages with leads while they're hot and follows up with the sales team, getting more leads on discovery calls, faster. ### 39. Using in CS not Sales **Rating:** 3.5/5.0 stars **Reviewed by:** Nick C. | US Senior Customer Success Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Conversica?** steady, predictable and consistent results. Even though the conversations did seem relatively simple they always got the same results which was good. You could only move it a few percentage points when experimenting with words. They also have a ton of really good conversations they can use for the different talk tracks within CS. Unfortunately I never really had the opportunity or use case to try some of them out but there seems to be a lot of different cool ways to use Conversica within a Customer Success Organization **What do you dislike about Conversica?** while the results were predictable we were able to get better results with a person. Honestly, the only thing that really didnt work for us was being able to bring in calendarly links into the conversation. I understand that they have those things available but the way it was working was pretty complicated and this required a lot of techncial resources from our SalesForce team. **Recommendations to others considering Conversica:** The most important thing is knowing what group you want to use it for. Youll want to use it for areas where you cant allocate human resources to. This will allow you to continue to scale as your company grows. **What problems is Conversica solving and how is that benefiting you?** The problem being solved is more of generating demand for a product demo with Onboarding. We have a lot of customers within our company and having conversica allowed us to interact with our less than ideal customer profile (corporate domains with a phone number) so that we did not have to dedicate any human resources to warming up the lesser accounts, This allows us to be more scaleable as we continue to grow the organization. If we only had human or marketing resources allocated to those accounts we wouldnt have the ability to interact with those cliebts ### 40. Great tool - allows personalized customer interactions. **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria H. | Analyst, CRM & Data Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Conversica?** I really like the consistency of it. I know that when I launch a campaign, our assistant will follow up diligently and completely. I also love that she will respond if able and we get real time alerts in case we need to review a lead. The ability to do A/B testing is also a great feature. We are able to map different lead segments and message them in different ways using Conversica. That allows us to see how different demographics and segments perform overall. I have also really enjoyed our Success Managers as they have really provided support and useful tips for best practices. We have always gotten our questions answered quickly, watched demos of use cases, and received tips and best practices from other teams. Lastly, I love the reporting and metrics I can get on the data and various campaigns. No need to export and report on performance on my own, the dashboards are right there and easy to filter and segment. **What do you dislike about Conversica?** The only thing that is a little difficult when using Conversica is the length of the campaigns. Sometimes our leadership team wants to run quicker, shorter-term campaigns with three or four touchpoints on quick promotions. Additionally, I would love if there was a tighter integration to different CRM fields. For example, we use Checked Out By as our ownership field rather than Owner. Checked Out By is a Kore Software field but it has been extremely useful for us, and if Conversica were linked to that field, it would reduce a lot of manual work on our end. **What problems is Conversica solving and how is that benefiting you?** We are running our own marketing campaigns for various products in a more meaningful way. As you know we can only control so much of what a rep does during their day, but with our AI Sales Assistant we can reach out to a large portion of leads that would have otherwise not been contacted due to the work loads of our sales reps. It allows us to be more efficient and targeted with our campaigns to drive the sales of the products we are focused on driving revenue for at any given time of the year. ### 41. High volume, education marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Conversica?** performance, dashboard, customer service **What do you dislike about Conversica?** Nothing, service has always met our needs. **What problems is Conversica solving and how is that benefiting you?** Lost contact communication. Reminders. Qualification. ### 42. Conversica - An Elegant Solution to Lead Flow Problems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Conversica?** Conversica allows myself and my direct supervisor to assist our admissions team in honing in on those students most likely to enroll, making their efforts on the phone the most effective with the least amount of time wasted. **What do you dislike about Conversica?** Currently there is no lead uploader integration with Velocify, the CRM which we use. I would also like to see the more "macro" timing adjustments available in the app. **Recommendations to others considering Conversica:** Ensure that you have a member of your team, or a supervisor, comfortable with software systems management. It certainly helps that in my role I am a dedicated admin for Conversica and our other systems. **What problems is Conversica solving and how is that benefiting you?** The problem primarily being solved is that of lead glut - in other words, there are many, many high school students that express an interest in a PVA College, but a far smaller number that are both able to attend and likely to succeed. Conversica allows us to establish rapport and get an understanding of where a student is on their journey before ever a rep picks up the phone. ### 43. Solid tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jared N. | Enterprise Renewal Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Conversica?** Conversica has allowed us to provide scaled touchpoints to our lead base as we nurtured leads into our sales funnel. we have been using Conversica for the better part of 4 years or so. We have been able to leverage Conversica to hand off leads through our automatinos to our humans for further development. We have also been increase the speed of response dramatically with Conversica as we at times struggled with speed to lead with iterations of our team. IN our effort to get better information for our team this has been a useful tool to help with our scaled touch strategy in our digital marketing efforts. One thing I really like is that my reps are able to respond as Conversica free hand - to make handoffs to themself as a way of keeping a human continuity through the handoff. **What do you dislike about Conversica?** You really need to train it well for it to be effective and not feel like a bot. We learned early on that we needed more responses at the ready to prevent a feel of looping and exposing her as a bot. It was important for us to give the responses some life and have a voice that matched our style and one we had that, it has been far improved. **What problems is Conversica solving and how is that benefiting you?** We are maniacal about getting better leads for our sales dev teams. We are scaling our outreach with Conversica as a way to give a more human feel to some portions of our outreach and have set up a hand off from the tool to our sales development reps. ### 44. Works Great When You Have Buy-in from Both Sales and Marketing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Conversica?** Automation and Salesforce integration are great features. The AI is very natural. Our customers have always assumed they are communicating with an actual member of our team. The conversations are also pretty easy to set up. Our sales team works their contacts in Salesforce so it is great to have all the Conversica data appear on a contact record. Conversica can save your team a lot of time if they will let it do their work for them. The team did like that they had the ability to take control of a conversation at any point in the sequence/conversation. **What do you dislike about Conversica?** There is not a lot of flexibility in designing the email conversations. I know their systems are well tested and based on data, but we have had trouble getting our sales team to adopt the system because they have been uncomfortable with the language or cadence of the conversations. To provide ROI, Conversica needs to be a permanent part of the sales process. Our team was not comfortable turning over that much of the process to automation. We did a few campaigns that were quite successful and if there was a less expensive version that you could use a few times a year, we would probably continue to use the system. There's no way to control how customers will respond, and they would often respond to Conversica communications months later and ask for CS. **What problems is Conversica solving and how is that benefiting you?** Conversica works best for us as an upsell tool. It has freed time for our reps to pursue new leads while the AI sorts out customers who might be interested in discussing upsells. ### 45. Great AI tool to assist with Account Executive follow-up **Rating:** 4.5/5.0 stars **Reviewed by:** Vinny P. | Co-Founder & Head of RevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2017 **What do you like best about Conversica?** Simple to understand tool that allows our sales team to focus on selling and let's Conversica handle the outreach for inbound top of funnel leads. **What do you dislike about Conversica?** Would like to be able to do a bit more with Conversica fields and layer on SFDC flows when needed. **Recommendations to others considering Conversica:** Go into this tool with a plan. Know which leads you want to the tool to reach out to. Be sure to have your database clean and not include clients on this outreach as will cause headaches for your CSM team. **What problems is Conversica solving and how is that benefiting you?** Great email assistant to reach those top of funnel leads that are your virtual tire kickers to keep reps focused on prospecting and dealing with bottom of funnel leads. ### 46. Marketing Director **Rating:** 4.0/5.0 stars **Reviewed by:** Caroline W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Conversica?** Prompt response in following up with leads. Helps further qualify leads so our sales reps can prioritize their time with leads who have a higher chance of converting. **What do you dislike about Conversica?** Opportunity reporting is not an accurate picture - data is skewed. **Recommendations to others considering Conversica:** Conversica is helpful if you're looking for an efficient solution for following up with leads quickly and further qualifying leads. **What problems is Conversica solving and how is that benefiting you?** Gathering phone numbers and best time/day to connect. Engaging with a high volume of leads. Persistency pays off. ### 47. Brevity with levity **Rating:** 4.5/5.0 stars **Reviewed by:** Ben R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Conversica?** Conversica saves time. Instead of weeding through a large pile of cold leads, our AI brings the most promising prospects to the top. **What do you dislike about Conversica?** Conversica isn't always accurate in the evaluation of the prospect's response. For example, there are numerous times where an auto reply will be constituted as a "hot lead." **Recommendations to others considering Conversica:** Make sure you have a good IT guy to troubleshoot. AI can only go so far as your IT department allows. **What problems is Conversica solving and how is that benefiting you?** Organizational capacity. We saved many hours (days/weeks/months, etc.) for our small staff. ### 48. Demand Gen Automation that scales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Conversica?** The ability to scale demand generation knowing that every lead is followed up on. Conversica's virtual assitants have been instrumental in our nurturing in the absence of a large inside sales team. **What do you dislike about Conversica?** The automation set up for each campaign/conversation and making sure every lead campaign has the appropriate follow up. You need to be on top of it. **What problems is Conversica solving and how is that benefiting you?** Ability to virtualize and automate our lead follow up. Conversica takes the arduous follow up that our ISR team simply doesn't have the time to do. ### 49. Increase Lead Responses with Conversica **Rating:** 4.5/5.0 stars **Reviewed by:** Yolanda C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Conversica?** I like the ease of use and automation of Conversia and the AI that communications with prospects. **What do you dislike about Conversica?** There is not a lot of text customization. **What problems is Conversica solving and how is that benefiting you?** Conversica helps us increase productivity with our sales reps because conversica allows them to contact leads when they are hot. ### 50. Don't let leads slip through the cracks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Conversica?** Quick response to inbounds leads, doesn't let leads slip through the cracks **What do you dislike about Conversica?** Inflexibility with the conversation, sometimes you can tell it's a bot **Recommendations to others considering Conversica:** If you're integrating with Salesforce, ensure that your or somebody within your organization has experience with process builder. **What problems is Conversica solving and how is that benefiting you?** It means no inbound leads slip through the cracks ## Conversica Discussions - [What is Conversica used for?](https://www.g2.com/discussions/what-is-conversica-used-for) - [View Conversica pricing details and edition comparison](https://www.g2.com/products/conversica/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A31%3A42+-0500&secure%5Bsession_id%5D=214e9f82-0c63-44bd-abdb-d1c482bb5f56&secure%5Btoken%5D=ca36fe5433fa314431ac39de5f2f3768d430091d9f202a8573c6e847947e5c0a&format=llm_user) ## Conversica Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Conversica Features **Messenger** - Sequencing - AI - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Conversica Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) - 4.6/5.0 (84 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,729 reviews)