--- title: Conversica Reviews meta_title: 'Conversica Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 187 reviews by the users' company size, role or industry to find out how Conversica works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 187 scale: '5' date_modified: '2026-08-04' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Conversica Reviews **Vendor:** Conversica LLC **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 187 ## About Conversica Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies attract, acquire and grow revenue across the customer lifecycle. Our omnichannel AI Assistants engage in human-like, two-way dialogue in real-time or on buyers’ time to boost productivity, increase performance, and ultimately drive revenue opportunities. With built-in best practices battle-tested over a decade of experience and 1 billion interactions, Conversica AI Assistants help Marketing, Sales, and Customer Success teams work smarter to meet customer expectations. Empower your revenue teams with true, sophisticated AI-powered by Natural Language Processing (NLP), deep learning capabilities, and business process automation. With 98% accuracy, our AI Assistants are more accurate than a human. Revenue leaders cannot afford to be satisfied with the status quo. AI Assistants make the impossible possible by touching every lead at scale, accelerating opportunities, and increasing team performance without increasing headcount. Reach the next level of growth by catering to customer expectations for prompt, persistent, and personalized communications at scale. ## Conversica Pros & Cons **What users like:** - Users value Conversica for its **efficient lead generation** , saving time and enhancing customer engagement with AI assistance. (14 reviews) - Users appreciate the **helpful AI assistance** of Conversica, which effectively engages and retains customers over time. (9 reviews) - Users value the **automation capabilities** of Conversica, significantly enhancing efficiency and customer engagement. (8 reviews) - Users love the **ease of use and implementation** of Conversica, significantly improving their workflow and customer interactions. (8 reviews) - Users find Conversica to be a **time-saving efficiency tool** that enhances customer engagement and retention effortlessly. (7 reviews) - Users find Conversica's **lead streamlining features** vital for optimizing customer engagement and boosting ROI significantly. (6 reviews) - Users value the **effective customer engagement** of Conversica, enhancing communication and increasing lead responsiveness significantly. (6 reviews) - Integrations (6 reviews) - Customizability (5 reviews) - Easy Integrations (5 reviews) **What users dislike:** - Users report **inaccuracies in responses** and discrepancies in statistics, which impact the effectiveness of Conversica. (7 reviews) - Users experience an **inadequate response system** with Conversica, leading to repetitive messages that lack contextual relevance. (7 reviews) - Users note the **limitations of AI responses** , impacting their experience and seeking more comprehensive support in sales. (6 reviews) - Users find a **poor understanding** from Conversica's AI, leading to repetitive outreach and frustrating communication issues. (6 reviews) - Users experience **integration issues** with MarTech platforms, impacting data tracking and multi-item sales capabilities. (4 reviews) - Users note the **limited AI capabilities** of Conversica, especially in handling nuanced responses and unexpected situations. (4 reviews) - Poor Lead Quality (4 reviews) - Users find **limited customization** in Conversica, making it challenging to adapt templates for diverse sales scenarios. (3 reviews) - Missing Features (3 reviews) - Account Management (2 reviews) ## Conversica Reviews ### 1. Cut Costs; Increase Touches **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2020 **What do you like best about Conversica?** Conversica allows an organization to better utilize SDR funds b/c Conversica is essentially a steroid-enhanced version of an SDR for less of a cost in most cases. B/c the Conversica assitsant you set up never gets tired, the assistant will reach out to all leads, everytime, on schedule until they get a response or until all of the follow-up emails are exhausted. If you purchase 5,000 leads per month, that essentially results in the assistant sending out 50-100,000 emails in a month. Even if you have an overachieving SDR reaching out to 120 people each day, that's 2,640 emails, which is paltry sum in comparison. This doesn't mean you'll want to replace SDRs completely though. SDRs are absolutely still needed to qualify leads and dig in to accounts, but looking at Conversica to bolster or supplement a team is a no-brainer. **What do you dislike about Conversica?** There's very little to dislike. Set-up is easy and the CSM team is great. Reporting used to be a bigger issue in that it was hard to truly attribute Conversica to Opportunities, but they've worked to improve on this. One thing you'll find is that Conversica takes in their Customer's advice and is intent on improving their tool to match their Customer's needs. The only instance I would not recommend this tool is if someone's average deal size is low. In these cases, it would take too many wins to make the investment worthwhile. **What problems is Conversica solving and how is that benefiting you?** We use Conversica to go after all our lower-ranked leads so that our SDR team doesn't waste time on leads that are less likely to convert into opportunities. B/c of this, we have generated countless opportunities and increased revenue where we otherwise would not have. ### 2. Conversica has been fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Tom R. | Digital Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2020 **What do you like best about Conversica?** Conversica continues a conversation long after the normal sales team would have given up. It is consistent and may sometimes be overwhelming for those not interested, but works great for harder to reach and busy prospects. It will provide feedback to our sales team so they can concentrate on the hot leads while the AI works those that are not quite there yet. It will email and update associates as it deems accordingly. The new reporting features are very robust, it visualizes everything you would need in one spot. **What do you dislike about Conversica?** The inability to correct mistakes. The support staff at Conversica are quick and fantastic, however mistakes happen, wrong leads get uploaded and there is no way to turn whole conversations off at a time or stop certain lists from being processed. It is necessary to reach out to support, which is fantastic. **What problems is Conversica solving and how is that benefiting you?** We have been priming prospects and leads with Conversica. It is the first touchpoint we use for fresh lists and it is the last touchpoint we use for reengaging. It fits in the cracks that our sales team creates. We have also utilized the upsell conversation for current customers. ### 3. Effortlessly follows up with prospects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Conversica?** For a small sales team, there are a lot of untapped potential in marketing leads and Conversica helped us to convert at every opportunity that we get. **What do you dislike about Conversica?** The consistent follow-ups that aren't highly personalized can seem like spam mail to prospects. **What problems is Conversica solving and how is that benefiting you?** Marketing gets leads that previously wouldn't have, because of inefficiency on the sales team. ### 4. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Conversica?** Conversica allows your outreach to extend past what your team size is normally capable of doing. **What do you dislike about Conversica?** AI services like Conversica are always working on getting the conversations to be more fluid, more natural. That is an area they are working on. **What problems is Conversica solving and how is that benefiting you?** We are reaching our customers that are in immediate need of attention. ### 5. Great product, great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Senior Manager, Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Conversica?** Conversica allows our Sales team(s) to focus on the most actionable leads in their queues. Our virtual agent is a great way to warm up cooler leads, separating the tire kickers from the truly interested. What's more, with the variety of skill sets and conversations at our disposal, the conversation never sounds robotic or scripted. In fact, in several instances, we've had prospects apologize for not responding sooner! **What do you dislike about Conversica?** It took a while to drive internal adoption and understanding of Conversica and appropriate use cases. Many times, our Marketing managers wanted to tailor the conversation far beyond the limits of Conversica's AI's algorithms. I consider this more an internal training issue than an issue with the solution; to their credit, Conversica's success team has been a ready, willing, and able partner throughout our deployment. **Recommendations to others considering Conversica:** Take your time to find the right skill sets and run through the conversations to familiarize yourself with Conversica's hard edges. Maintain a library of commonly used conversational variables for rapid re-use. Encourage all teams to view your virtual agent as an actual member of the team and solicit feedback on the conversations themselves. **What problems is Conversica solving and how is that benefiting you?** Sales receives a high volume of Leads each day and had trouble prioritizing some of the lower value leads. Using Conversica to engage with these "cooler" leads has allowed Sales to focus first on the hottest leads and then shift focus on those people who have positively responded to Conversica's AI-drive outreach. This allows Sales to drive more revenue while sifting through fewer tire-kickers and serial evaluators. ### 6. Great Product & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2020 **What do you like best about Conversica?** Love the customer service & account reps. Always willing to collaborate and help solve problems. **What do you dislike about Conversica?** The user interface takes a bit to get used to when creating new campaigns/conversations. **Recommendations to others considering Conversica:** Great, effective way to communicate with large audiences efficiently. **What problems is Conversica solving and how is that benefiting you?** It's a great way to organically re-engage leads. ### 7. VP marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Conversica?** Artificial intelligence capabilities and account rep is great **What do you dislike about Conversica?** Reporting could be a bit more intuitive but otherwise ok **What problems is Conversica solving and how is that benefiting you?** Lead generation ### 8. Convincing enough to keep leads engaged **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Conversica?** The increasingly accurate nature of the AI detecting a lead's interest, and the ability for me to easily provide AI feedback is nice. **What do you dislike about Conversica?** The constant follow-up e-mails can be too spam-like, which causes many e-mail clients to filter into spam folders, or it can cause leads to become annoyed **What problems is Conversica solving and how is that benefiting you?** Leads tend to be appreciative of Converisca's quick follow-ups when dealers have failed to follow up in a timely manner. ### 9. Great idea, but execution is lacking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Conversica?** Ability to automate lead messaging--we use it to follow up on scheduling demos, reactivating old leads, moving opps forward, and it does all these functions. **What do you dislike about Conversica?** Odd interface and awkward customizations. User interface is getting better but it's still confusing. Some of the language customizations make no sense and have necessitated more intervention that you'd think would be necessary. **Recommendations to others considering Conversica:** All copy customizations are really limited, which can be tricky as a content marketer. You have to look at this as something that'll execute basic tasks, but won't be the best representative of your company/brand. Sometimes our success manager isn't helpful. She recently neglected to tell us about a change we could make to our program that we've been asking about for months. Only found out when she mentioned it offhand. That said, this fulfills a basic need for us in terms of sales follow-up, and it can make a big difference when your sales team isn't very disciplined at scale with that. **What problems is Conversica solving and how is that benefiting you?** Inboxing has been a challenge for us, and Conversica helps us reach more contacts and follow up on essentials, like scheduling demos or re-engaging old leads. It definitely helps in those scenarios where all a prospect needed was a tap on the shoulder, or when it takes persistence to track someone down. ### 10. Prioritizing Outcomes & Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle M. | Strategic Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2019 **What do you like best about Conversica?** Conversica helps the Sales team get through a lot of the mundane emailing tasks. We also have a great customer service rep who checks in with us regularly to make sure we are getting the most value from the tool. **What do you dislike about Conversica?** The current skillset we have are not editable. It would be nice to be able to adjust the copy in the responses a bit so it matches our brand tone/voice. **What problems is Conversica solving and how is that benefiting you?** We have a unique business model where we're trying to convert consumer users to enterprise customers. We are able to weed out a lot of leads by running them though sales assistants. ### 11. Sales Ops Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Phil Z. | Sales Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Conversica?** Conversica is a simple solution to set up and get running quickly. The variables per conversation are easy to manipulate and understand. The consistency of messaging and delivery of scheduled outreach adds a layer of dependability that is hard to find from your average sales development rep. **What do you dislike about Conversica?** Overly aggressive sales guy... The reporting doesn't give me exactly what I want from time to time but I use our CRM to supplement that. **Recommendations to others considering Conversica:** If you are planning on using Conversica make sure to consider the purpose of your outreach. If you are looking for a tool to improve sales or something highly customizable you may not be looking in the right place but if you are looking for improved engagement and increased opportunity count then you are right on the money with Conversica. **What problems is Conversica solving and how is that benefiting you?** Conversica is allowing us to engage with multiple business units concurrently while utilizing our live resources solely for substantive conversations rather than for prospecting. We have a large book of older business that Conversica has allowed us to re-engage with and grow sales from seemingly spent leads. ### 12. Effective tool for personalized lead processing or qualifying at scale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Conversica?** Conversica enables us to handle high volumes of inquiries without having to invest in labour. They provide many pre-made templates and allow certain variables to be customized by the customer for the specific purpose or use case. (ie, learning more, upsell, stale opportunities) **What do you dislike about Conversica?** The reporting is very laggy and sometimes I often run out of patience when trying to see the data. The conversation templates are good, but our use cases often extend beyond these and there is no room - without significant additional costs - to customize or build these. The commercialization of what previously free customization opportunities. **What problems is Conversica solving and how is that benefiting you?** The tool enables us to persistently and proactively provide personalized emails to leads and deliver our sales reps those that expressed an interest in a discovery conversation. This has made our reps more efficient and allowed marketing to scale engagement and lead delivery. ### 13. Amazing tool to help our Sales team reach every single lead **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin G. | Marketing Programs Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Conversica?** Conversica is very easy to use and really helps our marketing and sales team reach out to every single lead. It only takes a few minutes to set up a new campaign and our assistant starts reaching out with very personalized and polite emails in a very timely fashion. Our support team is amazing and always there to help us optimize our processes and automations. **What do you dislike about Conversica?** I would be great to have some more self-service options within the platform but there doesn't seem to be anything their support team can't fix or set up. **Recommendations to others considering Conversica:** Conversica is a great tool to help you reach more leads. It's very easy to set up and their support team is amazing. **What problems is Conversica solving and how is that benefiting you?** We receive a large number of leads that are of 'lower' priority for our Sales team. Before using Conversica, those leads would get assigned to our Sales team, but they would either not reach out right away and let the lead go stale or would not reach out at all. With Conversica, we know that every lead is going to be followed up on, and if a lead becomes a hot lead or lead to review, we can send that lead to a real person who can then reach out with a lot of great context to take over the conversation. We love our assistant and talk about her as if she was a real human being. ### 14. Very complete work tool for the support area. **Rating:** 4.0/5.0 stars **Reviewed by:** Valeria D. G. | Sales Assistant, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2019 **What do you like best about Conversica?** Conversica is an ideal tool, to constantly monitor the different support cases, providing personalized attention, ideal for each case, the user, that receives, customer service through this application, can feel full communication with the person who is attending, it also works, not only for live chats, but for personalization and continuous monitoring of emails, the tool is very easy to use, you only need the basic knowledge of informatics, and the handling of this type of software, to give it a correct use, and get the most benefit from it. **What do you dislike about Conversica?** there is no need to implement a voice system, as it is used in many other applications, in this way you can create a support application, very complete, giving a complete solution for the area of resources, human resources, sales and support, many times it is a bit difficult, explain in detail a case of support with text, or specify a sale by this same means, by voice, you can infuse more concentration to the person with whom you are talking, and give a higher percentage of acceptance of what is speaking, for sales this is something very important, and I would like this application to count this function, so as not to have to, in certain cases, revive other applications, although the main idea of this application is for other uses, but it would not be more, add this feature. **Recommendations to others considering Conversica:** It is an ideal tool, to give a detailed and personalized follow-up to all types of clients, thanks to this, complicated sales can be made, giving a better satisfaction to the person with whom a communication is being established. **What problems is Conversica solving and how is that benefiting you?** We have a more timely communication and follow-up on each of our clients, providing support to each of them more personalized, this way we get better results in the sales factor, since the client feels, that we are really interested in the, and not simply we want to sell you something, if not give you the best service, before, during and after carrying out any transaction. ### 15. Free trial shows you what you need to know - except price **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Conversica?** This is a really robust AI conversation tool with honestly no competitors. I've checked! If your database is large enough, you'd be crazy to not have a tool like this operating in the background, working dead leads and driving business automatically form otherwise unused resources. **What do you dislike about Conversica?** The price. It is eyewateringly expensive. The price is negotiable, which always leaves me wondering if I've been hosed or overcharged when the deal is done. **Recommendations to others considering Conversica:** Do careful calculations of your ROI. They'll present you crazy, pie-in-the-sky numbers from sales. Trust your own analysis instead. Oh, also, they'll push for annual contracts, but they do monthly agreements if you object. **What problems is Conversica solving and how is that benefiting you?** Automated and controllable SDR outreach. Plus, we get to say our hardest charging sales rep is a robot! ### 16. Super persistent followup, but there's nothing like human touch **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Conversica?** Conversica allows me to reengage old leads while still focusing on new leads. The persistence of the program is unmatched and is able to get responses from leads who have not been previously engaged. **What do you dislike about Conversica?** The program doesn't always send the best response, and can be too persistent at times. Sometimes leads can't tell they're not talking to a real person. **What problems is Conversica solving and how is that benefiting you?** Conversica has solved the problem of reengaging old leads who have shown interest but never visited the club. By getting them in touch with a person, we're able to reengage these old leads without using up manpower. ### 17. Great Experience, Excellent Results **Rating:** 5.0/5.0 stars **Reviewed by:** Kristopher S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Conversica?** As a Head of Marketing whose department's primary objective is to drive quality leads, Conversica is one of few third-party tools we have incorporated into our marketing toolkit. The results we have seen in fewer than 60 days are nothing short of eye-opening. Such an efficient tool with REAL bottom line results. **What do you dislike about Conversica?** The only area for improvement would be a way to track Conversica closed-wons on the Conversica dashboard. **Recommendations to others considering Conversica:** Look at your low-hanging fruit - if there is an opportunity for AI to engage your customers, Conversica likely has a profitable solution. **What problems is Conversica solving and how is that benefiting you?** We are currently using one of three use cases and are engaging leads in our nurture campaigns. We currently have identified through Conversica more than 75 HOT LEADS and have closed more the 20 leads. All while continuing to keep the funnel of new leads filled for our sales team. ### 18. Excellent product + Incredible, diligent service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | VP Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Conversica?** The product is geared to help manage lead generation and nurturing (old, cold, and new leads). The product seamlessly works into our flow, is reliable, has solid reporting, and most importantly is clear about what steps to take next + lead handoff. Conversica is a solid partner and it's been a great investment for us. Conversica's service is phenomenal. They've been one of the best marketing technology stack partners I've ever worked with. The product is great, and their service and support is beyond top notch. **What do you dislike about Conversica?** We are an enterprise software sell, so the initial conversation templates are a challenge to fit within, but we make it work, and I understand why these are limited -- to reduce spam and junk. **What problems is Conversica solving and how is that benefiting you?** We've been able to ramp up our lead production while not suffer quality or lead handling. Our inside sales reps can manage leads better and handle the lead flow smartly with Conversica. They work directly within the tool in Salesforce. ### 19. Helping us conquer the one to many customer communication challenge. **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie W. | Customer Success Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Conversica?** We love having the ability to reach out to our customers and engage them about their business without having to make 1-1 calls each time. The email conversations are structured in a way that sounds natural and familiar to our customers, which helps drive engagement. **What do you dislike about Conversica?** We have had to work on the persistence of the tool, since we are not using it to capture new customers but to engage with current customers. It was a little too aggressive initially, but Conversica worked with us to improve the timing of the follow up. The reporting dashboard could be slightly better in that we are unable to view all of the data in one large file that we can manipulate. **What problems is Conversica solving and how is that benefiting you?** Our Customer Success team manages over 17k dealerships, along with all of their body shops - so utilizing this tool to help cast a huge net has been a game changer. It allows us to provide very targeted messaging in mass, and find the customers that are truly interested in having a deep dive conversation about their business goals. ### 20. Excited with Initial Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda S. | CRM and Database Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Conversica?** We have been using Conversica for about a month now and have been impressed by our early results. The engagement rate we have seen with our leads has been much higher than we expected. We have specifically been utilizing Conversica for event invites but are excited to see what happens as we layer in additional types of messaging to our leads. **What do you dislike about Conversica?** We have only run into one concern so far with Conversica. Nothing we haven't been able to work around but something to be aware of. The first is that once leads are loaded up and assigned to a conversation, any changes you make to that conversation will not apply to those leads. The change only applies to leads loaded after that change was made. Not a deal breaker but it would be nice to have a little more flexibility there to make changes mid-conversation. **What problems is Conversica solving and how is that benefiting you?** We have been using Conversica solely for event invite conversations up to this point. Our assistant reaches out to see if our leads would be interested in attending an event and speaking with a sales representative about our current package offerings. We filled all of the spots at our last event using only our Sales Assistant to send out invitations. It has only been a few days since the event and we have already seen sales generated from these leads. ### 21. It's like having a full-time customer service agent! **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron M. | Director of Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Conversica?** It is a great way for us to follow-up on open opportunities and current prospects. We simply upload our lead list to Conversica and the AI does all the work. Then, we can focus on only those leads who respond and have an immediate interest. **What do you dislike about Conversica?** Overall, it is a great program, I just wish that it would let you customize the conversations and lead contact fields more. However, the lack of customization hasn't presented any huge challenges for us. We have learned to work with the standard program and it provides great results! **Recommendations to others considering Conversica:** While Conversica is a great tool, it is quite expensive. So, if you are considering it, make sure you have the resources to support it. You need to have at least one employee to manage it, as once you upload your first leads you will start getting quite a few responses. The lead responses have to be reviewed by a person. The AI really just does the initial legwork of getting your leads to engage with you, and then it is up to your sales team to close deals. **What problems is Conversica solving and how is that benefiting you?** Prior to Conversica, we had to have one of our full-time sales and marketing employees spend a large amount of their time following-up on open quotes and sending email blasts to prospective customers. Now, Conversica has allowed us to take this off of this staff member's plate so he can focus his attention on answering questions from hot leads instead of spending all his time cold-calling. Our engagement rate of the individual quote follow-up emails and our email blasts was extremely low. We would send out emails thanking leads from tradeshows for stopping by our booth, but receive only about a 1% click-through rate and rarely would we receive a direct reply from one. Now, Conversica gets us a 30 - 40% engagement rate from these same leads! And, it is far less time consuming to set up a campaign in Conversica than creating a custom email blast. We are saving time and money all while increasing engagement and win rates. ### 22. Easy, Persistent Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Erin W. | Project Manager, Learning Academy, Veterinary, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Conversica?** Love how the assistant is working with you to close your leads. Helping connect you with leads that may need more support to close the deal. I love being able to see all of the responses and that it alerts you to those leads that need more attention. The reporting is amazing and the dashboard provides very quick information on how your assistant is doing. Another bonus is that you can change your messaging if you are not seeing the responses that you need. We have found that the weekly team calls are important to the success of the launch and the team helps with finding new ways to message clients. **What do you dislike about Conversica?** Some can find the assistant's persistence a little much. Sometimes the AI can misread a response and not answer the question appropriately. Overall, the feedback has been really positive and clients don't realize that it is an AI tool. **Recommendations to others considering Conversica:** Tweak your messaging as needed. This is not a set it and forget it product. If you are not seeing the return, test new messaging and see what works. **What problems is Conversica solving and how is that benefiting you?** Reviewing leads obtained at a conference to provide information on product and close leads. The reporting and communications provided automatically everyday allows me to quickly reach out to those leads that need more information or support prior to making a purchase. The ability to work with the amount of leads and responses simultaneously with the AI tool has helped me focus on the hot leads and easily removes those leads who are not interested in moving through the process. This is important when you have limited staff to manage the communications with these leads. I said it before, but the dashboard is very helpful with reporting to management. The ability to quickly see the amount of leads, emails and responses with every time you log into the portal is helpful. ### 23. Great Results - Excellent Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah B. | Market Analyst, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Conversica?** If you're implementing Conversica, then you cannot ask for better support than you'll get from the Conversica team. We still have bi-weekly meetings to discuss how we can optimize our conversations. We are also very happy with our overall ROI,. **What do you dislike about Conversica?** The initial integration was difficult, and it still takes a significant time investment to set up the back-end components in our email marketing system whenever we make new conversations. **What problems is Conversica solving and how is that benefiting you?** Conversica is able to screen our leads and qualify them before the sales team sees them. As a result, we have been able experiment with efforts that focus on quantity over quality, and then trust Conversica to screen them. ### 24. Conversica review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Conversica?** Very organized when it comes to people or interest or hot leads **What do you dislike about Conversica?** Sometimes the system sends emails when they respond that they are not interested. **What problems is Conversica solving and how is that benefiting you?** I have made made additional sales because of the outreach from this platform! ### 25. Fantastic service with incredible results **Rating:** 5.0/5.0 stars **Reviewed by:** Housam N. | Marketing Project Manager, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Conversica?** The platform takes a lot of the follow up work out of the agent's hands. As a marketer, you can rest assured knowing that the leads aren't being wasted by lazy sales people. Additionally, Conversica is great at heeding customer's feedback and implementing new features that are asked for. **What do you dislike about Conversica?** Some of the batch tools still aren't quite there. For example, having to add 90 agents one by one is a major pain! **What problems is Conversica solving and how is that benefiting you?** Following up with older leads that agent's may not want to deal with. Conversica has been great at turning nothing to something. ### 26. Doesn't meet the needs of my niche vertical **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Conversica?** I like its ability to process natural language and read the responses we get. I also like that the system's responses have enough variation that it seems like a real person instead of a robot assistant. **What do you dislike about Conversica?** We really disliked that we had to have someone authorize the use of our brand name (which is a .com) every time we wanted to include it in a message. This really slowed us down in developing new content. We also didn't like that some of the variable combinations were inflexible, or that we could only use one verb (e.g. attended, registered for) at a time. In many instances we had groups that did one or both. **Recommendations to others considering Conversica:** This is best for larger enterprise. We only have a finite number of real estate agents we can sell to, so even if we kept the product, we would likely run out of contacts. **What problems is Conversica solving and how is that benefiting you?** The problems we were trying to solve were in reengaging aged leads. We wanted to try Conversica to see if we could follow up with aged leads and not have to add staff or hours to this project. This worked for us, and we were able to close some deals, but ultimately, we did not have the lead flow to make this work. ### 27. Laying the ground cover for your Sales teams **Rating:** 4.5/5.0 stars **Reviewed by:** Jon M. | Demand Gen Marketing Manager, BIM 360, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Conversica?** Conversica is the next best thing to a sales assistant and is able to move a lead through the sales funnel so that your sales people can focus more on "hand-raisers" and not "time-wasters." **What do you dislike about Conversica?** The emails are effective, but would like more flexibility with the email templates. **Recommendations to others considering Conversica:** As with any messaging, segmentation is key. If you're able to segment your leads based on the actions they've taken, product/solution interest, industry, etc... you're going to see results using Conversica. **What problems is Conversica solving and how is that benefiting you?** As a growth marketer, one of my key goals is to increase the quality of leads so Sales can work smarter. Conversica takes leads and qualifies them until they're ready for a 1:1. Saves a lot of time and enables Sales to focus on the most qualified leads, first. ### 28. Great tool for any call center! **Rating:** 5.0/5.0 stars **Reviewed by:** jennifer s. | marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Conversica?** Ease of implementation. Whether it be with Salesforce or simple FTP uploads, it's pretty easy to create new conversations and test different language. **What do you dislike about Conversica?** Some limitations regarding campaign attribution. Our rep Derik does a great job pushing his team to get requests through the pipeline though! **What problems is Conversica solving and how is that benefiting you?** Like that it takes a load off our call center agents so they can focus on closing deals rather than calling out all leads. Conversica does a great job flagging Hot and Engaged Leads for our agents to focus on. ### 29. We have had great support and a good experience with Conversica. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan C. | Systems Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Conversica?** The support is great! Ruby regularly brainstorms with us on ways to get the most out of our agent. She also helps us get the backend help as needed. **What do you dislike about Conversica?** I wish the conversations were more customizable. **What problems is Conversica solving and how is that benefiting you?** We are using Conversica mainly to reengage with contacts that have dropped off our radar. We have had great success in having them respond and many have continued on to purchase. ### 30. Conversica **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Conversica?** Sydney is awesome in aiding me to connect **What do you dislike about Conversica?** It can feel a little bit impersonal sometimes **What problems is Conversica solving and how is that benefiting you?** The amount of messages sent sometimes seems aggressive ### 31. The 24/7 Sales Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Dionna W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Conversica?** Conversica's AI Sales Assistant is like having another team member on the sales floor who is working around the clock to uncover sales opportunities for our sellers. She is professional, resilient, and can have conversations simultaneously with thousands of potential leads. **What do you dislike about Conversica?** The opportunities are endless on how you can utilize the sales assistant to move your business forward, but you have to invest more and upgrade to increase use cases and/or assistants. Would prefer to split up the initial emails for the month how I see fit for our business during the evolving campaigns and needs across each year. **What problems is Conversica solving and how is that benefiting you?** We have thousands of low scored leads, we find value in connecting with these leads and uncovering opportunities, but not at the expense of using our sellers. Our AI assistant has found needles in these haystacks. ### 32. Great Demand Generation Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Conversica?** Easy to use and took a ton of work off our BDRs. **What do you dislike about Conversica?** Limited to just email and text. Would love additional integration through chat and even phone. **What problems is Conversica solving and how is that benefiting you?** Followup with a large number of leads to prequalify them for our business development team. ### 33. We use it to reengage prospects that are nurtured **Rating:** 3.5/5.0 stars **Reviewed by:** McCall B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Conversica?** I like that it bubbles up opportunities amongst all the noise in my database and re-engages people that I may have thought were "cold" super easy as I dont even have to do anything with it as its integrated with SalesForce **What do you dislike about Conversica?** sometimes it can reach out to a prospect after a prospect tells me not to contact them anymore but Im sure that's my fault for not understanding the tech fully **Recommendations to others considering Conversica:** Good add on for Salesforce in Sales **What problems is Conversica solving and how is that benefiting you?** Re-engaging cold leads to get them warm! ### 34. Decent tool to help give a reason to call and identify hot prospects **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Conversica?** Depending on how the prospect responds, it can uncover some potentially lost hot leads. This gives the rep a really specific and easy reason to call and close business. **What do you dislike about Conversica?** Some of the responses listed as "hot" were not and tends to skew numbers for the reps. Also, some people really felt a connection with the "fake" rep and got upset when they couldn't talk to them. **What problems is Conversica solving and how is that benefiting you?** I really like that it uncovered some "hidden" sales opps with prospects who have been in the system for awhile. ### 35. Early signs are promising **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Conversica?** Conversica has helped us to improve lead quality and drive more interaction with our early pipeline. It has been far more accurate in responses than I expected. **What do you dislike about Conversica?** Lots of alerts. I would argue almost too many at times. **Recommendations to others considering Conversica:** Give it a try. It has been far better than I anticipated. I envisioned way more issues with accuracy. Conversica has been accurate and responsive to feedback from my users. **What problems is Conversica solving and how is that benefiting you?** We are re-engaging with contacts that meet certain criteria and doing so at scale and with far less headcount needed. COnversica is helping my team scale efforts and do far more outreach with less human effort. ### 36. A challengeing reward **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Conversica?** It works..... I use Conversica to find new business. It puts me infront of new potential clients regularly, and based upon optimization , my responsibility, it will work and do this task even more regularly. For my uses of Conversica, which is interest outreach I do need to find and develope more ways to originate organic leads to then be put into Conversica. **What do you dislike about Conversica?** My ROI is not a one conversation and done, it could be anywhere between 1-6 months, it would be nice if because of this timeline I can have a plan catered more towards my timeline. Though it's up to me, I need a "nanny" lol....... My success manager is great, as she is with everyone else, I would appreciate spontanious reccomendations on better uses of Conversica for my needs. **Recommendations to others considering Conversica:** Know the product in and out before purchase this includes understanding how it's best going to be used to help you, theorys aren't sufficient, you must understand how conversica will apply towards putting you infront of more of your potential clients and once they do if you've implemented optimally how your going to service the new amount of work **What problems is Conversica solving and how is that benefiting you?** We are solving financial bottlenecks in small and medium enterprises through correct debt placement. Placing us in front of new clients offers the client an opportunity to be exposed to a better business financing tools that they may not have otherwise found. ### 37. Decent but not necessary **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Conversica?** I like the fact that our reps receive already qualified/warm leads and don't have to start from the very beginning on attempted reach-outs. **What do you dislike about Conversica?** I don't like the limited customization options that each email has. We have to email our Conversica rep each time before we start a conversation so we can change certain fields in the email. **What problems is Conversica solving and how is that benefiting you?** Our reps are spending less time leaving voicemails and sending unanswered emails to clients. ### 38. Overall Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron W. | Director of Acquisitions, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Conversica?** Conversica is great at reaching out to a large number of contacts without having to think about when or how to followup. The program also takes the correct action with regards to the next step in your process 90% of the time. Truly set and forget. **What do you dislike about Conversica?** Depending on the response from the contact, examining the original email sent can be difficult at times. **What problems is Conversica solving and how is that benefiting you?** Conversica saves us time reaching out to our extensive database of contacts. We've been able to contact and qualify more leads. ### 39. Conversica is the truth. **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary R. C. | Junior Partner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2018 **What do you like best about Conversica?** The product itself is fantastic. It has freed up a ton of time for me and my team. We've implemented Conversica as a lead retention/follow up system and it has helped us convert deals that would have otherwise slipped through the cracks. **What do you dislike about Conversica?** I had only one issue, but I wouldn't say it was a dislike.... Adding a feature that allows you to customize the amount of times any grouping of data points will be contacted would be extremely useful! **Recommendations to others considering Conversica:** Request Marisa M. as your success manager! She's the best! *Additional info on price* They have customizeable plans to suit your needs. They are very understanding and will assist in creating a plan for you to achieve the ROI you are looking for! **What problems is Conversica solving and how is that benefiting you?** Lead retention/follow up. When you leave these two things up to a machine, you can feel at ease knowing that it won't forget to do something you set it to do. ### 40. AI to help drive prospect engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Eric D. | Vice President of Marketing, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about Conversica?** Conversica's virtual assistant has the persistence and yes, the personality, to break through and reach prospects. The assistant learns what conversations work and relentlessly tries to engage. Surprisingly, the assistant breaks through where human sales reps often did not. The assistant has completely replaced our human business development function. **What do you dislike about Conversica?** Integration with HubSpot, our marketing automation platform, is primitive at best. While data is shared between the two systems, it's buried and not visible forcing users to do a lot of back and forth between the systems. A few simple fixes will solve 80% of the issues but a deeper, more robust API level integration is needed to truly harness the power of the platform. **Recommendations to others considering Conversica:** This product can radically change your sales engagement process. It's not a threat to sales but shifts the burden of trying engage every lead from a human to a machine that can do the task more effectively through email. Some leads still require cold calling as email isn't the right way to reach everyone but this tool will definitely improve your engagement rates. **What problems is Conversica solving and how is that benefiting you?** With Sales managing multiple tasks, it's easy for leads to grow stale waiting for follow-up. Conversica doesn't have that problem and relentlessly works each lead to get engagement. While the assistant can't break through and engage with them all, it is still able to collect information (new phone numbers, etc) that Sales can use to help in their efforts. ### 41. I have turned leads into opportunities utilizing conversica **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Conversica?** It helped keep me organized and I was able to utilize my time reaching out to hot leads **What do you dislike about Conversica?** There was a lot of emails coming in all at once **What problems is Conversica solving and how is that benefiting you?** Prioritizing leads to spend the time required to formalize a relationship with those truly interested in our services. hot leads are tracked and reminders sent ### 42. WOW...that is about all I can say. **Rating:** 5.0/5.0 stars **Reviewed by:** Shane A. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Conversica?** Only Everything. This product insures that every lead is followed up on in a timely fashion and more importantly than the speed, it is followed up on every time. We never have leads lost in the flow of the daily grind, our assistant never misses a beat. On top of that, we get better contact information, and we take the lead from an MQL to an SQL without ever having to have a live person speak with them. We can now serve up the best of the best leads to the sales team. **What do you dislike about Conversica?** I can't think of anything. I am not just blowing smoke, so far nothing has been anything that we dislike. Our only hiccup came from the data WE fed to the beast. **Recommendations to others considering Conversica:** Don't hesitate. If you need this type of follow-up on your leads flow then you cannot wait another day. **What problems is Conversica solving and how is that benefiting you?** Conversica and our assistant has proven that we, the Marketing Department, have been providing good leads all along and that they were getting lost in the shuffle. The sales team is great, but they are busy closing deals and not always being the best at following up on leads, especially EVERY lead. Our assistant never misses a lead and she also reengages with our current clients to upsell our other product offerings. We now can sleep well knowing that every form fill, tradeshow, event, or purchased lead is ALWAYS being contacted and moved through the funnel. ### 43. Great tool for top of the pipeline work **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew S. | Senior Vice President, Business Development, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Conversica?** Our virtual assistant is exactly as they describe her, polite but persistent. She works the emails, and gets people engaged. **What do you dislike about Conversica?** There are still some slight bugs to work out, like if somebody forwards the AI email to another colleague, there is no way to track that email. If the colleague then tries to respond to the AI, it goes into a black hole. This is quite infrequent, but it has happened and should be fixed. (problem as of Feb. 2018 and they said they are working on it. **What problems is Conversica solving and how is that benefiting you?** Top of the pipeline movement. Getting people engaged that were no longer engaged, or were never engaged. Cross selling of products to existing clients. ### 44. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra S. | Marketing Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Conversica?** Making changes and updates is easy. Customer service is some of the best I have experienced. **What do you dislike about Conversica?** Implementation took a lot longer than I would have liked. **Recommendations to others considering Conversica:** Be prepared for several calls leading up to the implementation. **What problems is Conversica solving and how is that benefiting you?** Automating messages to leads that need some cleaning up. ### 45. So Impressive! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicol M. | Email Marketing Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Conversica?** The results are very easy to report on. There's nothing to manipulate to see the results that you want to see. Plus, you have the ability to see everything in the dashboard at a granular level. And the customer support is far and above anything we've experienced. Our customer service manager, Derik, could not be easier or more pleasant to work with. He is readily available to answer any and all questions, as well as provide personal one-on-one time when needed. **What do you dislike about Conversica?** The only issue I may have would be in setting up your own messaging. Luckily, Derik is so helpful that I never had to face that alone. **What problems is Conversica solving and how is that benefiting you?** We are experiencing a significant increase in engagement, as well as follow-up from our sales reps. They are more motivated and confident to move forward with prospects who have already responded favorably. In a very short time, we've seen our opportunities on the rise. ### 46. Conversica with AI Assist (on behalf of Merchant Industry) **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2018 **What do you like best about Conversica?** Conversica paired with AI Assist's know how of the finance industry makes it a great technology to utilize. It allows for a quick setup and for an out of the box or unconventional pathway to success for our business. Merchant Industry would definitely recommend Conversica! **What do you dislike about Conversica?** There is currently nothing that me or my company dislike about Conversica. **What problems is Conversica solving and how is that benefiting you?** - ### 47. Conversica Delivers Results **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. | Marketing Manager, Demand Generation, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Conversica?** The results that Conversica has delivered for us our outstanding. We are able to identify opportunities much earlier because we utilize Conversica rather than solely relying on prospects to build up their behavior score in order to reach sales. Additionally, our customer success team is top notch - we have both a customer success manager and technical manager assigned to our account that are incredibly responsive and continuously offer optimization suggestions. **What do you dislike about Conversica?** The character limits on the conversations can be tough, but they're enforced for a reason. **What problems is Conversica solving and how is that benefiting you?** Conversica allows us to accelerate the rate at which leads become MQLs. Rather than solely relying on leads to build up their behavior score in order to reach sales, we put lower quality leads into Conversica to identify hand raisers that want to speak with a rep immediately. ### 48. Love using AI to qualify business **Rating:** 5.0/5.0 stars **Reviewed by:** Meagen E. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Conversica?** We have seen early success with Conversica. I love that we now have the bandwidth to follow up with more leads and they are successfully converting into business. **What do you dislike about Conversica?** I would like Conversica to be available in more languages, so we can deploy WW. **What problems is Conversica solving and how is that benefiting you?** We have a large volume of leads. Conversica helps us stay on top of the demand. ### 49. Great tool, Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Conversica?** Conversica's product is consistently evolving and helps our organization reach prospects that would have never been personally reached out to on a consistent cadence. What i like most is that my Customer Success Manager, Breanna, is very knowlegeable and responsive. I ask a lot of questions, so thank goodness for her and the Conversica team’s patience and quick turnaround. **What do you dislike about Conversica?** I can't think of anything at the moment. **Recommendations to others considering Conversica:** Be honest about your goals/expectations with your success manager - they know their platform well and are very insightful on industry best-practices. **What problems is Conversica solving and how is that benefiting you?** We’re able to ensure that every prospect interested in our product/content is consistently followed up with, by our AI assistant. ### 50. Essential resource for taking follow up to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2017 **What do you like best about Conversica?** With our Conversica assistant's pleasant persistence, we're able to reach hundreds of new contacts each month to move them into our sales process, as well as engage both established and inactive customers that our account teams have not been able to connect with. The ability to customize key variables within conversations, but still be able to rely on their experience and research makes implementation easy. Before Conversica, it was difficult to prioritize our reps' time, and now we're able to focus on those most interested in continuing conversation. Conversica's account team was amazing for getting us up and running, and remains very attentive to ongoing support and questions. **What do you dislike about Conversica?** One area we find challenging is inability to build suppression into active contacts to automatically discontinue messaging within a conversation, such as once a new contact makes a purchase, and would no longer be part of an Inbound lead conversation. Along those lines there would be great value in the ability to apply more meaningful and measurable dispositions within Conversica, such as when a call or meeting occurs. We have so much volume -which don't get me wrong, is a great problem to have!- that we need to be able to more seamlessly move our customers from one conversation to the next, and be able to more effectively report on the outcomes. This may be simply that I'm still learning the specifics, but the status data that passes back thru our HubSpot integration isn't clearly defined enough for some of the metrics we'd like to track for analysis. It would be helpful to have an in-app account summary of business rules, such as the hours worked, duplicate suppression criteria, etc. Limited flexibility to use linked text, though the Drive Action add-ons are a step in the right direction. **Recommendations to others considering Conversica:** Conversica will vastly extend your capacity to connect with your prospects and customers. However, don't approach this as a 'set it and forget it' resource; Admin &/or reps will need to actively monitor and interact. **What problems is Conversica solving and how is that benefiting you?** We're still relatively new to using Conversica, but we're now able to proactively begin building relationships with our new customers as they come in the door, and provide our Sales Reps with better targeted follow up. As our customers on-board and move through our customer lifecycle, Conversica is helping us establish account review expectations, and more effectively connect with our existing customers, with the ultimate goal to help drive better retention. ## Conversica Discussions - [What is Conversica used for?](https://www.g2.com/discussions/what-is-conversica-used-for) - [View Conversica pricing details and edition comparison](https://www.g2.com/products/conversica/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A45%3A45+-0500&secure%5Bsession_id%5D=cc301bee-a955-40ba-a7fb-1b417a663853&secure%5Btoken%5D=8d2b2e16a9ce19c703fceeb92121e2bc55caa2992343a1097331a8a2a9fb44de&format=llm_user) ## Conversica Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Conversica Features **Messenger** - Sequencing - AI - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Conversica Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) - 4.6/5.0 (84 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews)