Conversica Features

Messenger (3)

Sequencing: Based on 27 Conversica reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.
AI: Based on 30 Conversica reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.
Customization Interface: Based on 27 Conversica reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Channels (5)

Social Media: Conversations enacted over social media. 19 reviewers of Conversica have provided feedback on this feature.
Website: As reported in 19 Conversica reviews. Conversations enacted through embedding or pop-ups on websites.
Text Message (SMS): Based on 19 Conversica reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).
Voice Assistants: Conversations enacted through voice assistants. 19 reviewers of Conversica have provided feedback on this feature.
Other: Based on 19 Conversica reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Customers (5)

Targeting: Based on 24 Conversica reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.
Profiles: As reported in 25 Conversica reviews. Creation and modification of customer profiles based on conversations.
Analytics: Based on 28 Conversica reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.
Lead Gathering: Based on 25 Conversica reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.
Sales Conversion: Based on 28 Conversica reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.

Lead Facilitation (4)

Customer-facing Chatbot: Based on 47 Conversica reviews and verified by the G2 Product R&D team. Offers a chatbot to initiate and carryout inital conversations with prospects and leads.
Lead Qualification: Based on 59 Conversica reviews and verified by the G2 Product R&D team. Automatically calculates which leads are the most likely to become a customer.
Lead Follow-up: Based on 67 Conversica reviews and verified by the G2 Product R&D team. Automatically contacts all leads.
Meeting Scheduling: Based on 52 Conversica reviews and verified by the G2 Product R&D team. Utilizes natural language processing to set up meetings.

Organization (3)

Opportunity and Pipeline Management: Based on 48 Conversica reviews and verified by the G2 Product R&D team. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Data Entry: Based on 49 Conversica reviews and verified by the G2 Product R&D team. Automates the entry of collected data.
Integrations / APIs: Based on 59 Conversica reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Performance Analysis (2)

Sales Analysis (2)

ROI Forecasting: Based on 42 Conversica reviews and verified by the G2 Product R&D team. Measure return on investment and leverage data to predict profitability of future projects.
Sales Forecasting: Based on 38 Conversica reviews and verified by the G2 Product R&D team. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Responses (3)

Personalization: As reported in 25 Conversica reviews. Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human: Based on 26 Conversica reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU): As reported in 25 Conversica reviews. Can have a natural, human-like conversation with an interlocator.

Platform (3)

Conversation Editor: Allows business to edit conversations to meet the unique needs of one's business. 25 reviewers of Conversica have provided feedback on this feature.
Integration: Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 23 Conversica reviews.
Human-In-The-Loop: Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 23 reviewers of Conversica have provided feedback on this feature.

Generative AI (2)

Automation - AI Agents (5)

Sales Follow-Up: Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation: Allows users to automate responses to customer inquiries across various channels.
Lead Generation: Allows users to automate the process of generating and qualifying sales leads.
Document Processing: Allows users to automate the handling, processing, and management of documents.
Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Autonomy - AI Agents (4)

Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses: Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution: Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving: Allows the AI agent to identify and resolve issues without user intervention.

Automation (5)

Sales Follow-Up: Allows users to automate responses to sales leads across various channels.
Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing: Allows users to automate the handling, processing, and management of documents.
Lead Generation: Allows users to automate the process of generating and qualifying sales leads.
Customer Interaction Automation: Allows users to automate responses to customer inquiries across various channels.

Autonomy (4)

Problem Solving: Allows the AI agent to identify and resolve issues without user intervention.
Task Execution: Provides the AI agent the ability to execute tasks without requiring constant user input.
Adaptive Responses: Allows the AI agent to learn from interactions and adapt its responses accordingly.
Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly.

Outbound Sales (5)

Follow-Up Scheduling: Allows the AI agent to schedule and automate follow-ups based on prospect engagement.
Prospect Prioritization: Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.
Multichannel Campaign Execution: Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media.
Personalized Outreach: Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.
Outreach Performance Analytics: Allows users to track and analyze the effectiveness of automated outbound campaigns.

Inbound Sales (5)

Data Enrichment: Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources.
Inquiry Routing: Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.
Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Real-Time Engagement: Enables the AI agent to respond instantly to inbound inquiries, improving response times.
Lead Qualification: Enables the AI agent to assess inbound leads and determine their sales readiness.

Agentic AI - AI Sales Assistant (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - Conversational Marketing (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives