Content Guru storm Features

Provides voice call functionality. This feature was mentioned in 87 Content Guru storm reviews.

Provides an interface for one or more social media channels. 70 reviewers of Content Guru storm have provided feedback on this feature.

Includes or integrates with live chat initiaited from the company's web site. This feature was mentioned in 70 Content Guru storm reviews.

As reported in 71 Content Guru storm reviews. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. This feature was mentioned in 68 Content Guru storm reviews.

Based on 78 Content Guru storm reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 82 Content Guru storm reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. This feature was mentioned in 80 Content Guru storm reviews.

As reported in 67 Content Guru storm reviews. Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use. This feature was mentioned in 66 Content Guru storm reviews.

Based on 85 Content Guru storm reviews. Includes an interactive phone menu.

Based on 71 Content Guru storm reviews. Populates CSR's screen with available customer data.

Based on 68 Content Guru storm reviews. Maintains and shares information across channels and agents as the case progresses.

As reported in 70 Content Guru storm reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. 80 reviewers of Content Guru storm have provided feedback on this feature.

As reported in 84 Content Guru storm reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. This feature was mentioned in 72 Content Guru storm reviews.

As reported in 63 Content Guru storm reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 33 Content Guru storm reviews. Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting