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Compare Content Guru storm and NiCE CXone Mpower 
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At a Glance
Market Segments
Mid-Market (49.0% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Content Guru storm
Star Rating
(102)4.8 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Content Guru stormNiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Ticket Creation User Experience with a score of 8.6, while Content Guru Storm offers a slightly lower experience in this area, indicating that NICE CXone Mpower may provide a more intuitive interface for ticket management.
- Reviewers mention that Content Guru Storm shines in Quality of Support, scoring 9.4 compared to NICE CXone Mpower's 8.4. This suggests that users may find more responsive and helpful support when using Content Guru Storm.
- G2 users highlight the superior Performance Analysis capabilities of Content Guru Storm, which scored 9.2, compared to NICE CXone Mpower's 9.0. This indicates that users may benefit from more detailed insights and analytics with Content Guru Storm.
- Users on G2 report that NICE CXone Mpower has a robust Database Management feature, scoring 9.4, which may appeal to organizations needing strong data handling capabilities, while Content Guru Storm's performance in this area is not specified.
- Reviewers mention that Content Guru Storm's IVR functionality is rated highly at 9.8, suggesting a more advanced and user-friendly interactive voice response system compared to NICE CXone Mpower's score of 9.0.
- Users say that NICE CXone Mpower's Ease of Setup is rated at 8.0, which may indicate a more complex initial configuration process compared to Content Guru Storm's score of 9.0, suggesting a smoother onboarding experience for new users with Content Guru Storm.
Pricing
Entry-Level Pricing
Content Guru storm
No pricing availableNiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Content Guru storm
No trial information availableNiCE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
9.2
95
8.7
1,191
Ease of Use
9.3
95
8.7
1,207
Ease of Setup
9.0
77
8.0
449
Ease of Admin
8.9
67
8.3
438
Quality of Support
9.5
94
8.3
1,111
Has the product been a good partner in doing business?
9.5
70
8.2
435
Product Direction (% positive)
9.9
94
8.2
1,108
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
Not enough data
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Dialing Options
Not enough data
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Automation
Not enough data
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Engagement
Not enough data
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Performance
Not enough data
8.9
238
Not enough data
9.2
256
Generative AI
Not enough data
5.2
18
Not enough data
5.4
18
Channels
9.7
87
9.1
625
|
Verified
8.7
70
8.5
326
|
Verified
9.0
70
8.5
352
|
Verified
9.0
71
8.3
296
|
Verified
9.0
68
8.5
350
|
Verified
Generative AI
8.7
33
7.0
48
Functions
9.6
78
8.8
653
|
Verified
9.6
82
9.0
691
|
Verified
9.5
80
8.9
547
|
Verified
8.4
67
8.7
386
|
Verified
8.8
66
8.8
457
|
Verified
9.6
85
8.9
553
|
Verified
9.0
71
8.8
556
|
Verified
8.7
68
8.7
497
|
Verified
Agentic AI - Contact Center
7.4
9
8.1
6
8.0
9
7.8
6
8.0
9
8.3
6
7.8
9
7.8
6
Administrative
9.4
70
8.6
516
|
Verified
9.4
80
8.9
546
|
Verified
9.2
84
8.6
642
|
Verified
9.1
72
9.0
513
|
Verified
8.8
63
8.9
430
|
Verified
Workforce Management
Not enough data
9.3
289
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
8.6
177
|
Verified
Administration
Not enough data
8.9
230
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
9.0
227
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.4
36
Not enough data
9.0
33
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.4
38
Not enough data
8.8
39
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Content Guru storm and NiCE CXone Mpower are categorized as Contact Center
Unique Categories
Content Guru storm has no unique categories
NiCE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Customer Self-Service, Proactive Notification, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Content Guru storm
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.0%
Utilities
8.0%
Government Administration
7.0%
Consumer Services
6.0%
Oil & Energy
5.0%
Other
64.0%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Alternatives
Discussions
What is Content Guru storm used for?
1 Comment
Official Response from Content Guru storm
Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand...Read more
Content Guru storm has no more discussions with answers
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 Comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 Comment
JF
Click on button "New" -> History tabRead more
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