The product offers comprehensive capabilities across all core communication channels, with seamless integration through its built-in knowledge base and customer journey tools. Ease of Integration into other tools is also possible and the team are always willing to support.
The team's proactive approach to innovation—especially around AI-driven features like call summarization, sentiment analysis, and real-time agent assistance—shows a strong commitment to continuous improvement, and drive to improve the overall CEX. Review collected by and hosted on G2.com.
The recent upgrade to Storm Recorder has certainly improved the overall user experience, providing a much more streamlined and effective way to access historical call recordings. However, there are still some key functionalities that were part of the previous version but are missing in this release. Review collected by and hosted on G2.com.
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