--- title: Content Guru storm Reviews meta_title: 'Content Guru storm Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Content Guru storm works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 112 scale: '5' date_modified: '2026-08-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Content Guru storm Reviews **Vendor:** Content Guru **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 112 ## About Content Guru storm Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction. ## Content Guru storm Pros & Cons **What users like:** - Users find the **Storm platform easy to use** , significantly reducing time spent on call management tasks. (20 reviews) - Users value the **high-level support** and consistent innovation of Content Guru, enhancing their telephony experience significantly. (20 reviews) - Users value the **exceptional customer support** from Content Guru, confidently relying on Storm for their operations. (19 reviews) - Users praise the **innovative features** of Content Guru Storm, enhancing communication and user experience through continuous improvements. (17 reviews) - Users value the **efficiency** of Content Guru Storm, significantly reducing call handling times and enhancing user experience. (12 reviews) - Users praise the **extreme reliability** of Content Guru STORM, enhancing stability and reducing issues in their contact center operations. (12 reviews) - AI Technology (11 reviews) - Integrations (7 reviews) - Customizability (6 reviews) - Flexibility (6 reviews) **What users dislike:** - Users find the **licensing issues** complex and cumbersome, complicating usage and management of the product. (7 reviews) - Users find the **learning curve steep** for Storm's reporting suite, requiring substantial training for effective use. (6 reviews) - Users experience **lack of clarity** with reporting metrics and integration, making the overall experience frustrating and confusing. (5 reviews) - Users find **call reporting too complicated** , requiring excessive configuration and leading to a challenging user experience. (4 reviews) - Users note significant **email issues** including poor bulk handling, stuck emails, and limited search functionality. (3 reviews) - Missing Features (3 reviews) - Poor Customer Support (3 reviews) - Users find the **licensing model complex** , along with occasional freezing and call drops affecting usability. (2 reviews) - Contact Management (2 reviews) - Difficult Implementation (2 reviews) ## Content Guru storm Reviews ### 1. Incredible company to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Content Guru storm?** Incredible company to work with. Always willing to work closely with their customers and find the best ways to intergrate STORM to meet your needs. On times where this isnt possible they are always open to suggestions for improving the platform and many ideas get quickly added to development roadmaps. **What do you dislike about Content Guru storm?** Would like to see the licence model simplified. **What problems is Content Guru storm solving and how is that benefiting you?** Throught the Storm platform they have given us: Natural Language IVRS & Chatbots - Allowing customers to freely communicate with us massively expanding the amount of automated information we can intelligently give to customers, freeing up business staff resources for more complex calls. Ai intergration - They are helping us explore how AI freatures can help our contact center & customers. ### 2. Very satisfied with the product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Viltautas B. | Digital workplace specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Content Guru storm?** Fast and on point support. Able to resolve issues quickly. Solution in itself is very to use, offers plenty of features. **What do you dislike about Content Guru storm?** Internal features are a bit tricky to set up **What problems is Content Guru storm solving and how is that benefiting you?** Custome support, making/ receiving calls. Sending sms messages. Managing voicemails, call recordings. Having a mobile app with same functionaliy is a huge advantage. ### 3. Supporting our contact centre journey from good to great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Content Guru storm?** We have developed a really productive relationship with Content Guru that has allowed us to deliver custom features to Storm which represent a real differetiator in the service we offer our customers. Some of these features include integration with other platforms and this has been a particular strength of the platform. **What do you dislike about Content Guru storm?** The licencing model is complex and can be hard to maintain with some features such as renaming users requiring intervention from the support team. **What problems is Content Guru storm solving and how is that benefiting you?** How to deliver industry leading customer service targets above 93% ### 4. Great Partership **Rating:** 5.0/5.0 stars **Reviewed by:** Ella S. | Head of Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Content Guru storm?** That we all work together as one team. Content Guru fully understand our goal of delivering great service to our customers and work closely with us to not only delivery our plans but also share their knowelege of how the system can support us, and we have seen the benefits of this through our performance and customer satisfaction scores. **What do you dislike about Content Guru storm?** The licencing model can be quite complex **What problems is Content Guru storm solving and how is that benefiting you?** Being able to proactively contact customers about a power cut they are experiening and auto enroling customers to receive updates about their power cut. We have seen immediate benefits in both efficiences in the contact centre and also improvements in our Customer Satisfaction scores ### 5. A very user friendly product that helps us deliver great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Content Guru storm?** not only the product but the support and relationships really give us the trust and confidence in the product . Every time we engage with CG it feels they are working with us to help us deliver and achieve. **What do you dislike about Content Guru storm?** Price increase!!! as a long standing customer can we not have better rates? **What problems is Content Guru storm solving and how is that benefiting you?** Currently how can we have more visibility of our real time safety calls and performance. Moving to a world where we have clear visibility of all out channels/customers. ### 6. What we love about CG **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Content Guru storm?** Easy IVR updates, the function to send SMS via the IVR Transcription summary for quality notes **What do you dislike about Content Guru storm?** The call recording interface is slightly outdated, an upgrade is in the pipeline **What problems is Content Guru storm solving and how is that benefiting you?** Storm enables us to track trends in repeat calls and analyse user behaviour within the IVR, providing valuable insights that drive our ongoing improvements. ### 7. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Content Guru storm?** The platforms real-time data analytics and reporting tools deserve praise. Being able to drill down into the MI easily is a key strength of the product and making data driven decisions that can enhance efficiencies. **What do you dislike about Content Guru storm?** The amount of legs or how certain things are written to legs. **What problems is Content Guru storm solving and how is that benefiting you?** Recently the delively of NLP has again allowed us to understand our business further, locating differing call types, understanding where further support may be required for coaching and training etc. Its also allowed us to progess with improving customer service, introducing customer call backs, automations etc. ### 8. Easy, helpful, thoughtful, friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Content Guru storm?** It is a reliable programme, easy to use and stable. Clear dashboard. DTA version is nice to use. Easy to create agents **What do you dislike about Content Guru storm?** Am a satisfied user, so can't think of 1, 2, 3 what I like least about Content Guru. There are still many features we don't use from Content Guru. and if we have a problem, Content Guru's support department is there to help us **What problems is Content Guru storm solving and how is that benefiting you?** We deal with consumers and with suppliers with whom we can easily interact. Switching is easy and Dashboard clear ### 9. Supportive, knowledgeable and reliable Team **Rating:** 5.0/5.0 stars **Reviewed by:** Monica F. | Head of Customer Contact, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Content Guru storm?** The team is hugely knowledgeable and will base their service at your level - whether you are highly technical or need explanations in simpler terms. They won't talk in jargon like some other suppliers! **What do you dislike about Content Guru storm?** Really difficult to answer - we have asked for changes, additional licences, extra training, Teams meetings and CG staff have always been on hand to help - so currently very happy with the whole service. **What problems is Content Guru storm solving and how is that benefiting you?** Our new Storm Platform will help us better manage our call routing and improve agent efficiency, as well as enable us to add new modules, such as automated payments, Web chat, Agent data management and much more, which over time, will support our strategy of improving the customer experience. ### 10. Collaborative Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha H. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Content Guru storm?** Our partnership with Content Guru in implementing Storm has been instrumental in moving us towards achieving our strategic objectives. The Product team welcome customer feedback to help shape their roadmaps. Storm is easy to integrate with a wide variety of other applications and Content Guru products. The Service team are very accessible to support with trouble shooting or incidents. **What do you dislike about Content Guru storm?** Licence management is complicated. Without blue/green environments, releases can be difficult to manage. **What problems is Content Guru storm solving and how is that benefiting you?** Replacing end of life, on-prem systems. Enabling omni-channels, automation and AI ### 11. Efficient IVR solution **Rating:** 5.0/5.0 stars **Reviewed by:** Lea G. | IT Technical Help Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Content Guru storm?** Content Guru Storm is an efficient IVR solution easy to use and scalable **What do you dislike about Content Guru storm?** There is honestly nothing that I can think of **What problems is Content Guru storm solving and how is that benefiting you?** Content Guru is providing an easy customisable IVR solution for our service desk ### 12. Brilliant Partnership with Content Guru **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Content Guru storm?** The Storm platform has been in use by my Agency since 2021 and has gone from strength to strength. The system is user friendly so is liked by our call centre agents, and has a growing set of features aimed at improving both staff and customer experience. Content Guru provide excellent customer support should any issues arise, and aim to resolve issues efficiently and effectively. **What do you dislike about Content Guru storm?** Given the vast array of features, tracking the commercial arrangements can be confusing and honerous. **What problems is Content Guru storm solving and how is that benefiting you?** Storm is enabling the Agency to take advantage of new technological advancements in the call centre space, including Natural Voice Recognition services and Generative A.I. This is resulting in improved customer satisfaction and reduced handling costs through efficiency savings. ### 13. Cooperation with content guru and their products **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Content Guru storm?** Storm is providing transparency regarding dashboards and includes features that allow users to edit and create new reports. **What do you dislike about Content Guru storm?** sometime it freezes and also drops calls **What problems is Content Guru storm solving and how is that benefiting you?** It serves for us to perform inbound and outbound calls, track and record them, and play them multiple times. Lately, it's been looking into AI and sympathy levels, which are very useful. ### 14. Excellent software and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Team Lead Infrastructure Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Content Guru storm?** The system itself is easy to use and when we have onboared user's to the envoroment they have been positive in their experiance in comparrison to other soltuions they have used. Very few issues but n those times of issues Content Guru provide a variety of ways to contact them for assistant.Recently they have added Web Chat which I find particularly useful to help resolve quries promptly.I have regular meetings with the business manager to bring up any issues or provide advice on enhancing our use of the service. I find all dealings with CG staff to be prfessional and personable. **What do you dislike about Content Guru storm?** No real concerns with the service or dealings with staff to mention. **What problems is Content Guru storm solving and how is that benefiting you?** Content Guru help us in 2 ways. We have a select section of users who we use Storm for to provide some basic telephony usage with hunt groups for dial in calls. This works very basic in a hunt group setting. We also provide service desks for a number of customers including customers within the Public Sector. Content Guru's call centre software allows us to create IVR's to route calls to agents in a service desk giving us the extra funcitonalty over hunt groups of playing recording messages ,prompts to direct calls and voicemail.More recently with the help of CG we have begun building API's into our offerings to further automate and streamline our services. ### 15. Efficient support during build and continued improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Louise S. | Customer services team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Content Guru storm?** Always on hand to help with any issues and good communication during build **What do you dislike about Content Guru storm?** Can have a few bugs sometimes and some products could do with some innovations to become more user friendly **What problems is Content Guru storm solving and how is that benefiting you?** Having other products integrated, reporting all in one place and having better history on contact cards ### 16. New content guru **Rating:** 5.0/5.0 stars **Reviewed by:** Fergus Y. | Technical Services officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Content Guru storm?** The overall user group was well set up and very informative with the helpfull staff **What do you dislike about Content Guru storm?** As I'm just starting to use content guru , I haven't come across anything **What problems is Content Guru storm solving and how is that benefiting you?** I not at the level the problems is but I believe is being sorted ### 17. Great system, adaptable to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Content Guru storm?** Great system, adaptable to our needs, easy to contact **What do you dislike about Content Guru storm?** Nothing that comes to mind. They are a great company and fab system **What problems is Content Guru storm solving and how is that benefiting you?** How we can report better from the system ### 18. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** sarah b. | Customer Care Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Content Guru storm?** Reliablity is great and the team are always so helpful **What do you dislike about Content Guru storm?** Nothing to really complain about thankfully **What problems is Content Guru storm solving and how is that benefiting you?** Providing good telephone options for staff while working from home and the office ### 19. Easy to use tool providing excellent support to optimize performance **Rating:** 4.5/5.0 stars **Reviewed by:** iciar l. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Content Guru storm?** easy to use and adaptability to my department needs **What do you dislike about Content Guru storm?** the only think I find that doesn't adapt to my needs is to do with the number of lines that we have in our service and the time it takes me to take them off or on all the lines - it is not a quick change and sometimes I need to do it with more than one agent at a time **What problems is Content Guru storm solving and how is that benefiting you?** able to manage multiple lines and brands, with real time reporting and performance ### 20. Great service, great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Content Guru storm?** The platform is easy to use and intuitive. The project team are responsive, and rovide regualr engagement. **What do you dislike about Content Guru storm?** There's nothing huge at all, it's easy to use. **What problems is Content Guru storm solving and how is that benefiting you?** Allowing customer contacts to be effectively managed, in an efficient manner, ensuring customer satisfaction. ### 21. Storm Review Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Content Guru storm?** The product is feature-rich allowing integrations into multiple tools with ease, such as PCI payments. In addition to this, the product is extremely intuitive making the experience for us users to navigate the product and process interaction with minimal effort. **What do you dislike about Content Guru storm?** Some of the GUI seemed aged and need moderising **What problems is Content Guru storm solving and how is that benefiting you?** Teams integration ### 22. Content Guru CCaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhakar J. | Project Manager, STORM IVR Developer and Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Content Guru storm?** One stop solution for Telephony IVR and mutilple applicatioin integration with wider landscape (WFM, Webchat, CRM ...) **What do you dislike about Content Guru storm?** 1. Flow script in much organized way 2. Transparent Administration portal to view all licenses/ purchased products **What problems is Content Guru storm solving and how is that benefiting you?** Robust solution of IVR telephony, and great customer and agent experience. ### 23. Content Guru Unified Comms Cloud Provider Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Content Guru storm?** Content Guru have a number of techn ical experts available to support when required. There account management has improved significantly over the last couple of years and with the addition of their Customer Success team this has strengthened the offering that Content Guru provide from a thought leadership and customer success / experience stand point. The Storm product is feature rich and can support most if not all of our requirements for our Business. **What do you dislike about Content Guru storm?** Nothing in this area that springs to mind and their have been significant improvements in the Account Management functions which has strengthened the relationship and support we get from Content Guru. **What problems is Content Guru storm solving and how is that benefiting you?** Content Guru are supporting us by helping to understand the product and features they offer which enables us to start to build out a unified comms / telephony roadmap with our organisation. ### 24. Content Guru, our CCaaS Vendor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Content Guru storm?** Functionality Technical stability German sales and support team **What do you dislike about Content Guru storm?** I don't like the new feature request process. It is a bit time consuming and sometimes slow. Prices for certain servives/modules ar a bit high. **What problems is Content Guru storm solving and how is that benefiting you?** Availability Effiency User & customer experience ### 25. CG STORM - Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Content Guru storm?** - Storm is constantly being improved upon based on customer/user feedback. Content Guru's product roadmap, allows us to see the system's future and change our ways of working to be more efficient. - Storm's FLOW feature allows us to easily and in real-time, update our phone IVR and email routing which allows us to quickly address spike incidents, new product releases and campaigns that we run to make sure we are providing the best customer service possible. **What do you dislike about Content Guru storm?** Storm is missing some key quality-of-life features such as: - Being able to handle conversations such e.g. emails in bulk. - The search function as it only shows conversations based on the email address/phone number (no keyword search). - Real-time and historical reporting is very limited in what and how you can report on and is not always intuitive to use. - Tech support could be more proactive in dealing with and keeping us updated on issues/bugs that have been raised. - Setting up new queues, agents, service types and routings is clunky and time-consuming. - UI for admins is very bare and it's difficult to find what you are looking for. **What problems is Content Guru storm solving and how is that benefiting you?** Currently, we are using multiple different platforms that allow us to communicate with our supporters via phone, email, live chat and social media. Content Guru storm allows us to bring all of our different communication channels under one roof and allows us to report on all of the conversations we have with our supporters more effectively and allow that 360 view of the supporter and the conversation history that they have had with us. ### 26. A great product with a supportive team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Content Guru storm?** The data reporting is easy to use and provides a lot of informtation. Storm itself is very user friendly and easy to train others. The storm team was very responsive and helped set it up quickly as we needed it to go live with no issues for a 24hour phone service. **What do you dislike about Content Guru storm?** Some users need to change their headset settings when logging in. The reporting modules could have a few more customisation options such as changing text size/colour or resizing modules outside of the column limitations. **What problems is Content Guru storm solving and how is that benefiting you?** It is a lot easier to produce reports to help with the phone statistics. ### 27. Great partnership for product and service ! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Content Guru storm?** Generally, I am very happy to have with Content Guru a partner at hand, which I can trust and know that I made the right decision with selecting our partner. **What do you dislike about Content Guru storm?** Not always, but sometimes, important roadmap features are getting moved further in the future. So far, this didnt cause critical complications for us. **What problems is Content Guru storm solving and how is that benefiting you?** Average handling time, Reporting possibilities ### 28. Excellent user friendly system. **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Content Guru storm?** Ease of use and implementaton which can be adapted and tailored to the business as we develop. **What do you dislike about Content Guru storm?** There is nothing I dislike about the process so far. **What problems is Content Guru storm solving and how is that benefiting you?** Bringing a Customer Service Centre solution to the business providing a stable platform for users and a reporting system for MI and compliance requirements. ### 29. Has all the Horse Power, but takes some work to get the multitude of options under control. **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin P. | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Content Guru storm?** Its on build within Vodafones infrastructure, making it very robust. **What do you dislike about Content Guru storm?** It has so many options, it can become unwieldy at times. **What problems is Content Guru storm solving and how is that benefiting you?** We have some complex skills based routing to deliver the customer call to the right place, for the right reason, first time. ### 30. Content Guru boosts your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis O. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Content Guru storm?** Content Guru did a phenomenal job road mapping my businesses' needs and their available services. The Customer Support was incredible, and the fact I will use this in my business every day is a huge help! **What do you dislike about Content Guru storm?** I don't really have any meaningful complaints. **What problems is Content Guru storm solving and how is that benefiting you?** Getting terms of Service out to our customers, and general customer communications were a real pain point for my business before. Content Guru is helping modernize these systems for us. ### 31. Content Guru and Storm bring customer communications to life. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Content Guru storm?** The availability of support and options for support. Content Guru offered both in-person and remote support whenever we needed it. **What do you dislike about Content Guru storm?** I had an excellent experience with Content Guru and Storm. **What problems is Content Guru storm solving and how is that benefiting you?** In the past our business had difficulty implementing customer communications, such as terms of service. Content Guru was able to help us develop a customer communications solution that implemented both calls and texts to effectively communicate terms of service to our customers. ### 32. Good relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Content Guru storm?** the layout, features that allow customizing agent statuses, reports, **What do you dislike about Content Guru storm?** the reporting is not always accurate. STORM window keeps popping up when using sales force **What problems is Content Guru storm solving and how is that benefiting you?** the reporting ### 33. Content Guru customer review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Content Guru storm?** As a ccaas administrator i like how easy it is to navigate through storm portal to tend to our contract needs using the predefined modular functionality. The Agent interface can be customised for each contract / role allowing only necessary functionality to be added to make the workspace clear and useable as well as the ability to integrate Case Management systems into a single pane. **What do you dislike about Content Guru storm?** STORM Recorder, whilst looks good and is continuuall;y improveming, it its immature and unreliabele in its current state, has been released without integrating into the existing STORM controls, and not opening up the ability to manage the recordings the same. **What problems is Content Guru storm solving and how is that benefiting you?** It is opening up a new way of working, allowing us as a business to offer services to our customers in new environments. Homeworking was achievable at scale during the pandemic to allow services to continue to operate. This gives me the ability to learn more on the CCaaS environment and develop a career in the area. ### 34. great company to work along side, always happy to help as soon as they are able. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Content Guru storm?** content guru are very helpful, storm is an incredibly powerful tool with lots of great features **What do you dislike about Content Guru storm?** we have had a few small issues around calls dropping once in a while **What problems is Content Guru storm solving and how is that benefiting you?** they allow us to seemlessly answer calls and monitor user and customer call data, with everything from recording to daily stats and the ability to replay any calls for Call quality monitoring. ### 35. Content Guru is the best on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Phyllis K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Content Guru storm?** Content Guru offered the best implementation of their services. It was truly seamles to go from our old phone system to a custome one set up by Content Guru. **What do you dislike about Content Guru storm?** Our whole experience with Content Guru was great, no complaints! **What problems is Content Guru storm solving and how is that benefiting you?** Our customer communication was one area our business was truly lacking in. Customer communication feels smooth and effortless now! ### 36. Content Guru - STORM Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sudhakar M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Content Guru storm?** Excellent Product and Services. Design the flow script in efficient way and easy to adminstrate the users. Best suited for the telephiony contact centre. **What do you dislike about Content Guru storm?** Nothing like dislike but can improve the UI and grouping the features. Making the flow script more organised way. **What problems is Content Guru storm solving and how is that benefiting you?** Web based DTA is made the user life easy and and can work anywhere which helps during any crisis , disaster. It improved the business startegy , customer/user experice. Imporved call SLA and serving the customer better. ### 37. Positive experience of Service, Support and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Content Guru storm?** Positive and welcomed experience of initial consultancy through to delivery and ongoing support. Storm was rolled out to one of our offices adopting contact seats, recording, dialler, CRM integration and analytics modules. In addition one of our key business units adopted the outbound dialler capabilities of the platform. Both excercises resulted in positive results with improved productivity and enhanced customer experience. **What do you dislike about Content Guru storm?** Can't say there was any dislikes of either the product, service or support. All were positive given the complexity and situation we worked to. **What problems is Content Guru storm solving and how is that benefiting you?** Outbound contact capability for our telebusiness team and a move to contact centre capability for a growing agency business. Both projects proved positive result and improved productivity. ### 38. Provided fixes for our issues and future ideas that suit our requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Content Guru storm?** Ideas for fixes have helped alot over time, then when Cyrus Bryan came to the office he provided a friendly, helpful service, giving examples and showing us what is possible. Really helpful! **What do you dislike about Content Guru storm?** I dont always find the guides that easy to follow when looking for information, also being logged out after a short period isnt helpful either. **What problems is Content Guru storm solving and how is that benefiting you?** Currently looking into a couple of problems. Our reporting options are very inconsistent, so Cyrus is organising a session to resolve this. Currently our reports show different figures for the same item we are looking for. We also have an issue where the call pausing button is greyed out, meaning we cant stop pausing the call following a transfer. ### 39. Feedback on Content Guru storm **Rating:** 3.5/5.0 stars **Reviewed by:** Tushal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Content Guru storm?** the Support team is friendly and professional and provided critical support in a timely manner when required. **What do you dislike about Content Guru storm?** Not enough detailed support documents and don't get enough support on how to configure new solutions, find that CG will resolve issues or charge for a solution instead of supporting us on how to build a solution. would like to see support videos on social media like Youtube, more examples of how other IVR solutions have been built also covering off-key or new features in detail examples. CG just needs to be more open about the capabilities of Storm as its a great product **What problems is Content Guru storm solving and how is that benefiting you?** - Emails failing to process through Storm - IVR Flow Issues - access to Features ### 40. Excellent company and service levels **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Content Guru storm?** System is straight forward and client support (especially John Funning) is excellent **What do you dislike about Content Guru storm?** There is nothing that I have found to dislike **What problems is Content Guru storm solving and how is that benefiting you?** Renewing contract and refining service levels to fit our requirements ### 41. Content Guru customer review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Content Guru storm?** Easy to use and Navigate for all roles. As an administrator i can create and amend service lines in alignment with business needs at pace, and as a user it is very easy to navigate to monitor service as well as the ability to create an easy fully functional single pane view for our agents. **What do you dislike about Content Guru storm?** Dashboards could have more information to support our contracts, Average Handling time into a real time dashboard. **What problems is Content Guru storm solving and how is that benefiting you?** Content Guru provides us with a platform where we can react to customer needs, and creates opportunities for new lines of business opening myself and the business to new ways of working. ### 42. Amazing Support and always there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Content Guru storm?** Content Guru were absoutely amazing. They are very professional, friendly and super useful. Morgan, Cyrus & Sarah were all really nice and supportive. Their support from day 1 has been amazing and whenever we would email them they would respond back quickly and if were unsure of something they would always book in a meeting to go through the steps over teams. **What do you dislike about Content Guru storm?** There was nothing that we did not like about Content Guru. They were all amazing. **What problems is Content Guru storm solving and how is that benefiting you?** It allows us to have a FAQ system build within the storm app which is amazing. It allows our users to ensure the answer they are looking for is right in front of them and they dont have to take it away. ### 43. Connect Storm" provided us with a whole new customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Content Guru storm?** It is a great system with intuitive usability and flexible scalability supported by high availability. **What do you dislike about Content Guru storm?** Too much flexibility in reporting to set up (but that's just my lack of learning) **What problems is Content Guru storm solving and how is that benefiting you?** Flexibility and expandability ### 44. Fastest business improvement with the best operability. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Content Guru storm?** It is a very easy to use service and has more support than other companies' services. **What do you dislike about Content Guru storm?** If I had to say it, I would be even happier if the cost was a little lower. **What problems is Content Guru storm solving and how is that benefiting you?** It is a tool that can help improve customer satisfaction by solving the inconvenience of settings that are common with existing CTIs and the lack of flexibility unique to SaaS. ### 45. Scalable and Intuitive Platform with Excellent support and account management functions **Rating:** 5.0/5.0 stars **Reviewed by:** Troy F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Content Guru storm?** Content Guru Storm is an exceptional platform and service. As a network operator in the UK, we must be able to scale up our operation to 10-20 times our average volumes in just a matter of hours. We're able to do this with STORM and with no hassle too. It's a reliable service; when we need support, the team can help us. It's intuitive and innovative, with constant recommendations on how we can better us the platform being received from our account management team too. **What do you dislike about Content Guru storm?** We do not have any issues with Content Guru. **What problems is Content Guru storm solving and how is that benefiting you?** Part of our Content Centre operation is the management of an Emergency Service Centre. One of the key risks associated with that is we need 24/7 constant availability of the service to ensure our customers are kept safe at all times. Content Guru has a highly reliable service that is scalable regardless of our volume - this significantly mitigates those risks. ### 46. Fab service and great expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Content Guru storm?** Great product that is very robust, provides solution to handling high volume of calls efficiently. Easy to use front end for staff to monitor calls, easily customisable to show up to the minute status. **What do you dislike about Content Guru storm?** Reports can take a while to load, however this is due to volumes of data to collate. Some technical issues that did take a while to resolve, however this was due to our unique configuration and how we have implemented the system **What problems is Content Guru storm solving and how is that benefiting you?** Storm was primarily brought in to handle high volume calls and link to our outage system for messaging. We are now looking at other products to enhance the overall customer experience. ### 47. Contact Centre Satisfaction. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Content Guru storm?** The Storm product provides us with a web brwoser accessible contact centre that provides relaiblity and full functionality. It meets my stakehodlers needs 100%. **What do you dislike about Content Guru storm?** Ive have not encountred any downside from Storm or dealing with Content Guru. The reporting tool however, it quite complicated to use. **What problems is Content Guru storm solving and how is that benefiting you?** Storm provides us with a reliable contact centre that can be accessed by our staff remotely or on premis ensuring our business crital communication needs are met. ### 48. Reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Karen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Content Guru storm?** It is a really easy to use system, pulls data quickly and can easily navigate around the system. Staff are helpful and knowledgeable **What do you dislike about Content Guru storm?** Could have more search functions when looking for call **What problems is Content Guru storm solving and how is that benefiting you?** Its an easier to use call centre programme that si more reliable than others we hvae previously used ### 49. Collaborative Approach to Digital Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Content Guru storm?** Citizen need and experience is at the heart on any discussion we have with Content Guru when it comes to developing and implementing solutions for our clients. Every discussion had focuses on how it will be used by the Citizen and understanding the journey they take with the service, and the solution designed around that. **What do you dislike about Content Guru storm?** The licensing model and use of named licenses can sometimes restrict the use of the technology for clients. **What problems is Content Guru storm solving and how is that benefiting you?** Enabling Citizens to experience a multichannel contact centre solution based on their needs and preferences. Developing new solutions and technology in collaboration with us and our clients. ### 50. Storm transformed our patient communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Content Guru storm?** Scaled cloud infrastructure coupled with rich reporting and user feature set **What do you dislike about Content Guru storm?** The Licensing for different elements of Storm product set could be simpler **What problems is Content Guru storm solving and how is that benefiting you?** Scalable contact centre communications with rich reporting ## Content Guru storm Discussions - [What is Content Guru storm used for?](https://www.g2.com/discussions/what-is-content-guru-storm-used-for) - 1 comment - [View Content Guru storm pricing details and edition comparison](https://www.g2.com/products/content-guru-storm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+06%3A01%3A58+-0500&secure%5Bsession_id%5D=faf95562-8d7b-4960-b75c-8679831e4428&secure%5Btoken%5D=2374a1f7b172695164e426559bb7d2c83f1334feea1e60c03bc54a1b9f192589&format=llm_user) ## Content Guru storm Integrations - [Laivly](https://www.g2.com/products/laivly/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MRI Property Management](https://www.g2.com/products/mri-property-management/reviews) ## Content Guru storm Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Content Guru storm Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)