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G2 recognized Constructor
Constructor

By Constructor.io

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Constructor Demo - Constructor Dashboard
Insights and control for product discovery moments in one intuitive dashboard: Search, Autosuggest, Browse, Recommendations, Collections and Product Finders.
Constructor Demo - Merchant Controls & Intelligence
Leverage advanced predictive analytics with testing capabilities — so your merchandisers can save time and strategically optimize for best results.
Constructor Demo - Collections
Constructor’s purpose-built ecommerce AI optimizes your collection pages by aligning shopper preferences with your most important metrics — so you can deliver a tailored experience that drives more revenue.
Constructor Demo - AI Shopping Assistant
Constructor's AI Shopping Assistant is purpose-built to increase revenue for enterprise ecommerce by giving shoppers an engaging, human-like experience that helps them explore new items they want to purchase.
Explore this insightful conversation where the Constructor team and The Very Group dive into everything from the RFP process to the various A/B tests currently underway.
Play Constructor Video
Explore this insightful conversation where the Constructor team and The Very Group dive into everything from the RFP process to the various A/B tests currently underway.
Are you leaving sales on the table due to a suboptimal search and product discovery experience? Our Search Experience Audit can help you discover algorithmic and UX enhancements that can help you maximize your KPIs.
Play Constructor Video
Are you leaving sales on the table due to a suboptimal search and product discovery experience? Our Search Experience Audit can help you discover algorithmic and UX enhancements that can help you maximize your KPIs.
Constructor's AI Shopping Agent is purpose-built to increase revenue for enterprise ecommerce by giving shoppers an engaging, human-like experience that helps them explore new items they want to purchase.
Play Constructor Video
Constructor's AI Shopping Agent is purpose-built to increase revenue for enterprise ecommerce by giving shoppers an engaging, human-like experience that helps them explore new items they want to purchase.
Constructor’s AI Product Insight Agent (PIA) ensures high-intent shoppers don’t bounce at the finish line — delivering instant, trustworthy answers to their final product questions directly on your Product Detail Pages (PDPs).
Play Constructor Video
Constructor’s AI Product Insight Agent (PIA) ensures high-intent shoppers don’t bounce at the finish line — delivering instant, trustworthy answers to their final product questions directly on your Product Detail Pages (PDPs).
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Constructor Reviews (48)

Reviews

Constructor Reviews (48)

4.7
48 reviews

Pros & Cons

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Torey A.
TA
Site Merchandising Manager - eCommerce
Small-Business (50 or fewer emp.)
"Learning more about our members every week!"
What do you like best about Constructor?

Constructor is an easy and helpful tool to learn. Once implemented, the amount of information about individual customers and their behaviors is endless. I learn something new using it every time I log in! Review collected by and hosted on G2.com.

What do you dislike about Constructor?

For our business, it is difficult when we have things that are very specific showing up in search results for something very broad. It could help to optimize each individual search result but also time consuming when the tool does a lot of the heavy lifting for you. Review collected by and hosted on G2.com.

Teck G.
TG
Head of Media, MarTech and AdTech
Mid-Market (51-1000 emp.)
"Considerable uplift in our search capabilities improving our customer experience"
What do you like best about Constructor?

Constructor is the evolution search needed to head towards infusing AI/ML smarts with vital data input to drive relevancy and accuracy for our customers. The platform offers a robust range of configurations without it being a burden and augmenting this baseline with its click stream intelligence to drive meaningful search results. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

The platform took a bit longer to integrate than I had hoped for. However, this is equally due to our infrastructure and team. Constructor's client success team made the process easier and more streamlined than it would have been had they not been on hand to help guide our folks. Review collected by and hosted on G2.com.

Paloma M.
PM
Product Manager E-commerce
Enterprise (> 1000 emp.)
"Great platform - more than just search!"
What do you like best about Constructor?

Having more insights into how our customers are using our website, specially search, and having Constructor AI boosting or promoting articles to increase conversion. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

Overall it is a very positive experience, but we've encountered some blockers copying over settings from different indexes to others - but Constructor's support has been helpful every time. Review collected by and hosted on G2.com.

Robert H.
RH
System Analyst
Enterprise (> 1000 emp.)
"Excellent experience and completely transformed search for our E-commerce site"
What do you like best about Constructor?

Tangible improvements to search results almost immediately. Easy to use UI for business users that have no technical background. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

Slightly longer catalog update processing time than we were used to. Review collected by and hosted on G2.com.

Cuan A.
CA
Product Manager - Omnichannel
Enterprise (> 1000 emp.)
"Not just search!"
What do you like best about Constructor?

From the outset, the team was helpful, engaging and ready to go. The implementation was one of the smoothest I have ever been part of - quick, easy, hands-on Review collected by and hosted on G2.com.

What do you dislike about Constructor?

Nothing I can think of, the software and AI do a great job. Review collected by and hosted on G2.com.

Alexander S.
AS
Chief Marketing Officer
Mid-Market (51-1000 emp.)
"Constructor.io is a game changer!"
What do you like best about Constructor?

It’s rare that I come across a martech company that combines both true innovation and a white-glove service. Constructor.io is one of the best vendors we have ever on-boarded to date! Their team is extremely attentive to our needs, and has set us up for success! Since onboarding Constructor.io we’ve seen an incremental lift on RPV (Revenue Per Visitor).

It's no secret: there are a lot of Search/Recommendation platforms on the market, and switching between them is not easy. So it's important to shop around and choose the right one. If you are in e-commerce, I genuinely believe you're in safe hands with Constructor and would recommend them over any other Search vendor (trust me, we did our research). We switched from Algolia to Constructor.io and the experience has been night and day.

The team is fantastic and the product is very well thought out. Constructor offers a full suite of tools and they continue to add more. Our merchandisers now have the tools and insights to be effective merchandisers and are empowered to do quite a bit while working alongside Constructor’s AI.

What we also like about Constructor is that they LISTEN. Some of our business use cases are unique in e-commerce, and Constructor has worked with us to find solutions and solve for our problems. I also can’t emphasize this enough: their dedicated account managers are the best we’ve ever experienced. They're not only knowledgeable, but act almost as an extension of our team. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

We'd love for Constructor.io to continue to innovate on their recommendation pods. This includes "Complete the Look" and "Visual/Discovery Recommendations." Review collected by and hosted on G2.com.

Response from Melinda Lane of Constructor

Hi Alexander, thank you for your review - making our customers successful both through the product achieving outstanding results and the best customer success experience in the industry is what gets the Constructor team up every morning. You made our day!

We are also excited to share with you that we heard your Recommendations enhancement request and added the functionality for visual recommendations since October. You can now create the ‘Complete the Look’ recommendations through our bundling features.

Eli A.
EA
Founder, CTO
Small-Business (50 or fewer emp.)
"Constructor is the next evolution of search"
What do you like best about Constructor?

Constructor has all of the search features you could ever want, and on top of it, they have the most helpful account reps of any SaaS company I've worked with. They routinely go above and beyond to make sure we have everything we need, and it really sets them apart from the off-the-shelf solutions like Algolia.

And crucially, their tech is great. They are much more than a keyword-matching search engine. Their engine understands search intent in a way that optimizes results so that you don't need to write hundreds or thousands of rules and synonyms in order to show your users the correct results. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

The integration is slightly less straightforward than others, but the customer success team more than makes up for it Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"Best Search Service that added value to our customers"
What do you like best about Constructor?

- Speed of Search; This is exactly what we were looking for in a search partner.

- Ai-Driven results; Results tailored to each user based on their search habits.

- Ability to integrate with practically anything since the results are returned in JSON format. We used a JS framework to pull in the JSON results and formatted them to display to our end users.

- Recommendation Pods; The ability to create recommendation pods to be used across the site. Best Sellers, Recently Viewed, etc...

- Dashboard; The dashboard allows us to see an overview of the indexes in Constructor. It also allows us to see the feeds that get sent to Constructor. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

- Daily Full Feed needs to be sent; A daily full CSV feed needs to be sent every day regardless of the delta CSV feeds are sent throughout the day. This is something we had to account for and make very performant since we have a big catalog of data.

- No full API usage; Currently we have to use CSV feeds to get the data into Constructor. They do have an API to update/add items but have been told it is not ready for use. If this changes in the future we will be using the API instead of CSV feeds.

- No logging for API calls; If you can use some of the API calls that Constructor allows there is no logging in the dashboard to see if the call was successful or not.

- Product search in the dashboard; If you need to search in the dashboard you have to search by product name ONLY. Constructor has a great search on the frontend but in their dashboard, the search seems to be only looking at 1 column in their database and that is the product name. Just something to be aware of if you need to find a specific product and see the data set on it. Also, the products in the dashboard do not show the variant products (child) only the parent product. Review collected by and hosted on G2.com.

Response from Melinda Lane of Constructor

Thank you for your response, it’s great to hear that Constructor Search and Recommendations is exactly what you are looking for in a partner. Also, thank you for taking the time to share your opportunities for improvement - we value customer feedback to make our products even better.

With regards to your remarks, we’d like to share that Constructor does support full API coverage to update the catalogue delta update. In practice, we have seen that the delta synchronization may fail on the customer side and to prevent catalogues going out of sync, a daily full feed is often the preferred choice by our customers’ enterprise architecture teams. On the Constructor side, we do log API calls for ingestion and you can access the reports in the dashboard. Your Customer Success Manager will be happy to show you on your next sync.

Verified User in Retail
AR
Enterprise (> 1000 emp.)
"Superior customer service, unparalleled among SaaS vendors"
What do you like best about Constructor?

The support team at Constructor is fast to respond with insightful solutions. They consistently go the extra mile to help solve a problem. It is refreshing to have a vendor who prioritizes customer service to the nth degree.

Constructor is always looking for feedback on how we think their product should work. They take input from their clients and use that to put goals on the road map. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

The payload delivered by Constructor.io is pretty significant, so mobile users in remote areas may notice some lag time while waiting for search results to load. However, I've noticed significant improvements in this over the last 12 months, and I anticipate even more improvement in the coming months. I don't have much else negative to say against Constructor - they're great! Review collected by and hosted on G2.com.

Sayan M.
SM
Senior Digital Product Manager
Enterprise (> 1000 emp.)
"Great platform!"
What do you like best about Constructor?

The Constructor Dashboard is very insightful and the Customer Success team is a pleasure to work with. The turnaround with the team on Slack is fast and helps drive quick business outcomes. Review collected by and hosted on G2.com.

What do you dislike about Constructor?

The user documentation, while extensive, could be a little more exhaustive and potentially elaborate so that new users on Constructor can quickly come up to speed on how to get the best out of the platform. Review collected by and hosted on G2.com.

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Constructor Features
Recommendation
Search
Personalization Engine
Indexing
Auto Complete
Product Information
Recommendations
Conversion
Personalization
E-Commerce
PIM
Merchadising
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