Constructor Reviews & Product Details

Constructor is the evolution search needed to head towards infusing AI/ML smarts with vital data input to drive relevancy and accuracy for our customers. The platform offers a robust range of configurations without it being a burden and augmenting this baseline with its click stream intelligence to drive meaningful search results. Review collected by and hosted on G2.com.

The platform took a bit longer to integrate than I had hoped for. However, this is equally due to our infrastructure and team. Constructor's client success team made the process easier and more streamlined than it would have been had they not been on hand to help guide our folks. Review collected by and hosted on G2.com.

Having more insights into how our customers are using our website, specially search, and having Constructor AI boosting or promoting articles to increase conversion. Review collected by and hosted on G2.com.

Overall it is a very positive experience, but we've encountered some blockers copying over settings from different indexes to others - but Constructor's support has been helpful every time. Review collected by and hosted on G2.com.

Tangible improvements to search results almost immediately. Easy to use UI for business users that have no technical background. Review collected by and hosted on G2.com.

Slightly longer catalog update processing time than we were used to. Review collected by and hosted on G2.com.

From the outset, the team was helpful, engaging and ready to go. The implementation was one of the smoothest I have ever been part of - quick, easy, hands-on Review collected by and hosted on G2.com.

Nothing I can think of, the software and AI do a great job. Review collected by and hosted on G2.com.

It’s rare that I come across a martech company that combines both true innovation and a white-glove service. Constructor.io is one of the best vendors we have ever on-boarded to date! Their team is extremely attentive to our needs, and has set us up for success! Since onboarding Constructor.io we’ve seen an incremental lift on RPV (Revenue Per Visitor).

It's no secret: there are a lot of Search/Recommendation platforms on the market, and switching between them is not easy. So it's important to shop around and choose the right one. If you are in e-commerce, I genuinely believe you're in safe hands with Constructor and would recommend them over any other Search vendor (trust me, we did our research). We switched from Algolia to Constructor.io and the experience has been night and day.

The team is fantastic and the product is very well thought out. Constructor offers a full suite of tools and they continue to add more. Our merchandisers now have the tools and insights to be effective merchandisers and are empowered to do quite a bit while working alongside Constructor’s AI.

What we also like about Constructor is that they LISTEN. Some of our business use cases are unique in e-commerce, and Constructor has worked with us to find solutions and solve for our problems. I also can’t emphasize this enough: their dedicated account managers are the best we’ve ever experienced. They're not only knowledgeable, but act almost as an extension of our team. Review collected by and hosted on G2.com.

We'd love for Constructor.io to continue to innovate on their recommendation pods. This includes "Complete the Look" and "Visual/Discovery Recommendations." Review collected by and hosted on G2.com.

Constructor has all of the search features you could ever want, and on top of it, they have the most helpful account reps of any SaaS company I've worked with. They routinely go above and beyond to make sure we have everything we need, and it really sets them apart from the off-the-shelf solutions like Algolia.

And crucially, their tech is great. They are much more than a keyword-matching search engine. Their engine understands search intent in a way that optimizes results so that you don't need to write hundreds or thousands of rules and synonyms in order to show your users the correct results. Review collected by and hosted on G2.com.

The integration is slightly less straightforward than others, but the customer success team more than makes up for it Review collected by and hosted on G2.com.

- Speed of Search; This is exactly what we were looking for in a search partner.

- Ai-Driven results; Results tailored to each user based on their search habits.

- Ability to integrate with practically anything since the results are returned in JSON format. We used a JS framework to pull in the JSON results and formatted them to display to our end users.

- Recommendation Pods; The ability to create recommendation pods to be used across the site. Best Sellers, Recently Viewed, etc...

- Dashboard; The dashboard allows us to see an overview of the indexes in Constructor. It also allows us to see the feeds that get sent to Constructor. Review collected by and hosted on G2.com.

- Daily Full Feed needs to be sent; A daily full CSV feed needs to be sent every day regardless of the delta CSV feeds are sent throughout the day. This is something we had to account for and make very performant since we have a big catalog of data.

- No full API usage; Currently we have to use CSV feeds to get the data into Constructor. They do have an API to update/add items but have been told it is not ready for use. If this changes in the future we will be using the API instead of CSV feeds.

- No logging for API calls; If you can use some of the API calls that Constructor allows there is no logging in the dashboard to see if the call was successful or not.

- Product search in the dashboard; If you need to search in the dashboard you have to search by product name ONLY. Constructor has a great search on the frontend but in their dashboard, the search seems to be only looking at 1 column in their database and that is the product name. Just something to be aware of if you need to find a specific product and see the data set on it. Also, the products in the dashboard do not show the variant products (child) only the parent product. Review collected by and hosted on G2.com.

The support team at Constructor is fast to respond with insightful solutions. They consistently go the extra mile to help solve a problem. It is refreshing to have a vendor who prioritizes customer service to the nth degree.

Constructor is always looking for feedback on how we think their product should work. They take input from their clients and use that to put goals on the road map. Review collected by and hosted on G2.com.

The payload delivered by Constructor.io is pretty significant, so mobile users in remote areas may notice some lag time while waiting for search results to load. However, I've noticed significant improvements in this over the last 12 months, and I anticipate even more improvement in the coming months. I don't have much else negative to say against Constructor - they're great! Review collected by and hosted on G2.com.

The Constructor Dashboard is very insightful and the Customer Success team is a pleasure to work with. The turnaround with the team on Slack is fast and helps drive quick business outcomes. Review collected by and hosted on G2.com.

The user documentation, while extensive, could be a little more exhaustive and potentially elaborate so that new users on Constructor can quickly come up to speed on how to get the best out of the platform. Review collected by and hosted on G2.com.

We had an incredible experience collaborating with Constructor to integrate their search service into a new site launch. Personally, I could not have asked for more in a partnership. Everyone from Constructor had excellent attention to detail and timeliness on virtually everything. When we were in the trenches the last couple weeks crunching for launch, it really felt like we were working with another team at our company, in the best way possible. The enthusiasm, optimism, and willingness to go above and beyond with weekends and expedited feature changes was all really incredible. Constructor has an excellent group of people and a wonderful energy that shows in their passion to provide an excellent service. The technology itself was great. It comes with thorough documentation and overall has well thought out models for deep customization as well as some next-level merchandising controls ("searchandizing"). Out of the box, the semantic search capabilities were far superior to our previous implementation. The admin dashboard contains meaningful analytics and insights, with a particular strength in communicating the decisions and effects of their machine-learning system. Review collected by and hosted on G2.com.

Overall the experience was very positive, but there were a few hiccups along the way. Some of which we knew going into it, and some of which we found out along the way. In no particular order, a few things that stood out that could be improved:

- Methods for syncing the search catalog generally favor a discrete cadence of full catalog syncs (daily, hourly, etc.). For our use case, we need to immediately re-sync individual records as they are modified, continuously. All of the methods for this support exist, and ultimately we were able to develop a strong implementation. I believe with additional efforts from Constructor, this process could be further streamlined.

- Our web application is primarily server-side rendered. The javascript implementation was a little tricky because it required a separate SDK for use in the node context vs the browser context. These two packages were very similar, but had some key divergences that created some friction in integration. Again not a blocker, but could be streamlined for sure.

- Our use case heavily utilizes Constructor's "collections" feature. We sync a lot of information about collections through the REST API. These endpoints have somewhat strict rate limiting, and felt a little incomplete compared to the rest of the API. Again, workable but could use improvement.

- Hierarchical facets would be an amazing feature to add. We had to implement a custom workaround to accomplish a hierarchical filter design (e.g., category). We would have prefered to have first order support for this kind of design. Review collected by and hosted on G2.com.