
The biggest win for us has been the commercial impact, especially through Recommendations - the revenue lift has been outstanding. We’ve also seen strong results through independent A/B testing, including improvements from recommendation engines and geo-localised ranking, and we’ve almost eliminated zero search results, which has clearly improved the customer experience.
Just as importantly, Constructor feels like a genuine partnership rather than a vendor relationship. The team is highly responsive and easy to work with, always available on Slack, and quick to pull in the right people when needed . That combination of measurable performance impact and a strong working relationship has made a real difference for us. Review collected by and hosted on G2.com.
Constructor is premium-priced, and while the ROI is clear from our results, the cost means we still have to regularly re-justify it internally
Early in the implementation, Constructor could have had a better understanding of what makes our business unique so they could give us better advice from the outset. That said, we did ultimately get the help we needed, and the team has been highly responsive throughout.
One area that could be improved is visibility into catalogue updates. It’s not always easy to see when and how products have changed, which makes it harder to validate our integration. Review collected by and hosted on G2.com.
Hi Mark, thanks so much for the review and for sharing such detailed feedback.
It’s great to hear about the revenue impact you’ve seen from Recommendations and testing, and the progress on relevance, localisation, and reducing zero-result searches. We’re really glad those improvements are showing up in both performance and customer experience.
We also appreciate the honest feedback on pricing, early implementation, and catalogue visibility. Those are fair points and helpful for us as we continue to improve how we support teams, especially early on.
Thanks again for the partnership, we’re looking forward to continuing to build on these results together.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.





