Ease of use and ability to add contacts. Review collected by and hosted on G2.com.
Two part authentication comes up sometimes and is annoying. Review collected by and hosted on G2.com.
Constant contact is a reliable way to disseminate information through eBlasts and get feedback through surveys. We have also used the event feature in limited capacities and generally have been happy with the experience. Constant Contact is something we use regularly to keep our members in the loop. Review collected by and hosted on G2.com.
Events are challenging to use for payment. We have many members who only want to pay with cash and check so they are unable to register online, which is problematic. Review collected by and hosted on G2.com.
Easy to import contacts and get started. Review collected by and hosted on G2.com.
Editing emails - it changes font properties on me in the middle of typing a sentence with no rhyme or reason. Limited customization options in pop up signup forms (compared to the options available in landing pages, for example). No way that I can see to have a sign up form add a tag to the contacts that use it. Review collected by and hosted on G2.com.
Great way to keep in contact works as advertised!! Review collected by and hosted on G2.com.
Price is a little high but the custoemr service is outstanding Review collected by and hosted on G2.com.
Constant Contact makes it VERY VERY easy to create email templates and send out a campaign. Stupid simple. Lists are straightforward, automated segments are fantastic, and tags are a great feature. Creating and managing sign-up forms is straightforward, and they tie nicely into the automated email system for something as nice as a custom "thanks for signing up to mailing list X". The KBs are well written, and support staff has been helpful when the KBs proved insufficient. Review collected by and hosted on G2.com.
From an admin perspective, user access controls are VERY limited. Folks are either admins with full access (excluding billing), OR can only create campaigns. Further, there is limited integration with third party CRMs, particularly Blackbaud products. Review collected by and hosted on G2.com.
Hello there, thank you for your review. We would like to send your feedback about our multi-user settings and integration offerings to our teams. Please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and what features you would like to see in these areas.
If by advanced automation you mean being able to have birthday cards and anniversary cards set up to go out after the initial set up, we love it. Review collected by and hosted on G2.com.
The automation does not go far enough - we need to be able to create automations that cover how customers respond as well as go on for more than 45 days. Review collected by and hosted on G2.com.
Their new design tools help those with minimum graphic design knowledge create nice-looking email campaigns. They have also added some helpful AI tools to help create subject lines and pre-header copy to save your the headache of thinking them up on your own. Review collected by and hosted on G2.com.
I am not a fan of having to include the Constant Contact logo in the footer on the lower-tier payment levels. Review collected by and hosted on G2.com.
Constant contacts automation features for drip campaigns are fantastic! The ability to segment contacts into various campaigns is so easy it makes everything a breeze! The customer support for issues that come up is quick to resolve and very communicative. Review collected by and hosted on G2.com.
The builder for emails could use some work. At times it is glitchy and a little clunky, but there have been significant improvements in the last year. Review collected by and hosted on G2.com.
I like that I can get people to sign up with having to do very little work on my part. There are so many options to use. I love that if I need help, I can email my person that they gave me to help me. Review collected by and hosted on G2.com.
Sometimes I get frustrated and forget that they are others who can help me. Review collected by and hosted on G2.com.
I appreciate that it's incredibly easy to build, change, and stop automations, as well as the content in them. I also like that it's easy to build individual campaigns and make quick updates on the fly. Review collected by and hosted on G2.com.
It's hard to parse out reports on email performance from week to week. Review collected by and hosted on G2.com.
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