---
title: ConnectWise RMM Reviews
meta_title: 'ConnectWise RMM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 81 reviews by the users' company size, role or industry to
  find out how ConnectWise RMM works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 81
  scale: '5'
date_modified: '2026-09-30'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# ConnectWise RMM Reviews
**Vendor:** ConnectWise  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 81  
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About ConnectWise RMM
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity.



## ConnectWise RMM Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find **ConnectWise RMM very easy to use** , appreciating its accessibility and helpful customer support. (26 reviews)
- Users value the **ease of remote access** with ConnectWise RMM, enabling seamless support from any location. (12 reviews)
- Users value **automation** in ConnectWise RMM, finding it convenient for managing assets and enhancing accessibility. (9 reviews)
- Users value the **all-in-one solution** of ConnectWise RMM, enhancing productivity and simplifying management tasks effectively. (8 reviews)
- Users value the **user-friendly interface** of ConnectWise RMM, enhancing visibility and ease of management in organizations. (8 reviews)
- Easy Deployment (7 reviews)
- Users value the **easy integrations** of ConnectWise RMM, enhancing their workflows and client support efficiency. (6 reviews)
- Users value the **seamless integrations** of ConnectWise RMM, enhancing automation and customer support efficiency significantly. (6 reviews)
- Customer Support (5 reviews)
- Easy Implementation (5 reviews)

**What users dislike:**

- Users are frustrated by **missing features** in ConnectWise RMM, hindering usability and lacking essential functionality. (7 reviews)
- Users often face **poor customer support** , with slow response times and communication issues impacting their experience. (7 reviews)
- Users report **feature issues** with ConnectWise RMM, citing complexity, poor documentation, and a cumbersome user interface. (5 reviews)
- Users face **integration issues** , with limited connectivity, reporting, and automation affecting overall functionality with ConnectWise RMM. (5 reviews)
- Users find ConnectWise RMM to be **expensive** , preferring more affordable cloud backup options that integrate seamlessly. (4 reviews)
- Learning Curve (4 reviews)
- Access Issues (3 reviews)
- Dashboard Issues (3 reviews)
- Users find the **setup process difficult** and experience clunkiness, making it less user-friendly overall. (3 reviews)
- Users find the **UX improvement** needed in ConnectWise RMM, citing interface complexities and poor training resources. (3 reviews)

## ConnectWise RMM Reviews
  ### 1. User-Friendly with Seamless Endpoint Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Salmankhan P. | Sr. Azure Engineer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 06, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ConnectWise RMM?**

I really like how ConnectWise RMM is very user-friendly, making it easy for me to log in to endpoints without any issues. It's convenient because I don't use RDP to access client machines, and with OS patching, I can start right away by clicking on the endpoint's name and choosing which patches to install. Also, setting it up was simple; just installing agents on the machines brings them into the workstation and server pane effortlessly. I don't see any need for improvement as it already provides everything I need, and checking the dashboard lets me manage whatever I want easily.

**What do you dislike about ConnectWise RMM?**

Nothing to dislike about this

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM streamlines device management with easy access to endpoints for patching and security tasks, without using RDP. Its user-friendly interface facilitates quick service deliveries and automations while accessing IT support information centrally.

  ### 2. Convenient Management, Needs More Innovation

**Rating:** 3.5/5.0 stars

**Reviewed by:** Cory S. | Technical Services Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** September 09, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ConnectWise RMM?**

I really like that ConnectWise RMM offers a single pane of glass for managing all my Windows endpoints. It's great for accurately doing patch management and remote access, allowing me to efficiently manage remote systems and assist end users from anywhere. The ability to see the status of updates and defer or approve them, whether optional or critical, is a key feature that works well for me. Support was decent quick to get back to me, but they are extremely knowledgeable

**What do you dislike about ConnectWise RMM?**

It seems like they're falling behind in terms of feature sets compared to competitors. In addition, they aren't innovating enough in terms of more features and AI aspect. The other thing too is I know they're transitioning to a web based platform. They are not feature parity versus the desktop environment, which can be very frustrating as I have to run two separate programs, one in a browser and one as a program to be able to achieve a simple task.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM provides an all-in-one platform that helps me manage all my Windows endpoints accurately. It solves patch management issues and allows remote access to computers, which means I don't have to use multiple systems for these tasks.

  ### 3. User-Friendly, Feature-Rich with Flexible Pricing Options Needed

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dylan B. | Senior service desk analyst, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 04, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ConnectWise RMM?**

I’ve found ConnectWise RMM to be fast and genuinely easy to use, even when I’m managing multiple endpoints at the same time. What stands out most is how intuitive the interface is—I didn’t need extensive training to feel comfortable navigating it.

I also really appreciate the breadth of features it offers. Everything from monitoring to remote access feels well thought out and covers most of what we need, without having to bolt on extra tools. On top of that, the initial setup was surprisingly smooth for us: we were up and running quickly and didn’t run into major configuration headaches, which made the onboarding process far less stressful than I expected.

**What do you dislike about ConnectWise RMM?**

Maybe the pricing could be better. It would be nice if there were more tiered options available to better fit different business sizes and budgets, especially for smaller teams. The reporting could also use a bit more customization, as some of the default report formats don't always match exactly what we need to present to clients.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I find ConnectWise RMM fast and easy to use, with a lot of useful features that simplify helping customers and end users. It's helped us streamline remote monitoring and troubleshooting across multiple client environments, so we can identify and resolve issues before they become bigger problems. This has cut down on the time our team spends on routine maintenance and support tickets, letting us respond to customers more quickly and focus on higher-value work instead of manual checks.

  ### 4. Proactive Monitoring with Effortless Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan P. | Second Line Support Engineer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 08, 2026

**What do you like best about ConnectWise RMM?**

I use ConnectWise RMM to remotely monitor and manage our clients' IT environments, which gives us centralized visibility across endpoints and lets us proactively identify issues, manage devices, deploy updates and patches, monitor health, and respond before problems become major incidents. The best tool that ConnectWise RMM offers is the ability to become super proactive and solve issues before customers even become aware. The whole system behind ConnectWise RMM is super effective and has helped us become a much more proactive IT company. We have integrated a lot of software within RMM, like rolling out software to be installed on users' devices, and scheduled daily patches, which is a great benefit of using the tool. The initial setup was extremely easy, even our T1's could configure it, saving us a bunch of time.

**What do you dislike about ConnectWise RMM?**

I think the majority of the tool works really well, the only small suggestion I would make would be the downtime we occasionally come across. Ensuring a 99.9% uptime rate would become even more effective.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM helps us manage and monitor a large number of client devices efficiently. It provides proactive monitoring, automated patching, and remote access, allowing us to resolve issues before they escalate. It’s a super effective system that makes us a more proactive IT company.

  ### 5. Effortless Remote Access, Clunky UI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Blake E. | IT Consultant, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 08, 2026

**What do you like best about ConnectWise RMM?**

I love the ease of use of ConnectWise RMM. It's super convenient to have a toolbox of installers and other items ready to use without the need to download something new each time. It's all there in the box, and I can just click to install for multiple clients. Plus, it's great that I can restart PCs when needed. Overall, it's just a great product.

**What do you dislike about ConnectWise RMM?**

The interface could use some work and setting up remote access for clients is a little bit clunky. Having pre-filled out forms or the ability to click on what you need without knowing coding would be nice.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM solves the issue of remote access, allowing us to assist clients without being onsite. It's easy to use, has a toolbox for quick installations, and supports actions like PC restarts, which makes it efficient.

  ### 6. ConnectWise RMM Runs Smoothly with Fast Built-In ScreenConnect

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 06, 2026

**What do you like best about ConnectWise RMM?**

ConnectWise RMM keeps all our client machines running smoothly without killing system performance, and having ScreenConnect built right in makes jumping on a user's computer super fast. The pricing is a bit steep, but it saves us enough time on patch management and ticketing that it pays for itself.

**What do you dislike about ConnectWise RMM?**

The UI can feel pretty clunky when you're trying to tweak deep settings, and their support is a bit of a hit or miss if you run into a real headache. Plus, it’s definitely on the expensive side, so it hurts the wallet if you aren't using all the automation features.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

It’s mainly the ease of use and overall convenience. I used to have to juggle multiple clients, and now I have one place to go that includes everything I need in a single spot.

  ### 7. to Deploy and Configure, Great for Remote Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tom M. | IT Technician, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 13, 2026

**What do you like best about ConnectWise RMM?**

Easy access, easy to use, very easy to deploy onto client devices. Easy to configure and organise. The web chat function is convenient to use and good for remote support

**What do you dislike about ConnectWise RMM?**

Nothing really to dislike about the screenconnect software. I’ve had occasional issues with the software. Sometimes laggy and sometimes has issues. No other issues.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Remote information technology support for end users. Web based support chat is easy to use and is very good to manage all of our many services, PC’s and servers

  ### 8. Flexible Custom Remote Scripts with Powerful Scheduling Options

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian D. | Free, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 14, 2026

**What do you like best about ConnectWise RMM?**

I love the ability to craft custom remote scripts and have the flexibility to schedule them, run on demand, or have them run when a set of specific errors occur

**What do you dislike about ConnectWise RMM?**

It takes a fair amount of trial and error to get the scripts to run as desired. Not everyone has the time to do this at one time so it can take a longer time to finally get it working.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Once the scripts are set up they minimize or eliminate the time it takes to contact an end user, set up a time to take over the device and carry out the repairs when Connectwise can do the repairs often without the end user even knowing the problem exists.

  ### 9. Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Parag R. | Senior System Administrator, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** August 03, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ConnectWise RMM?**

The ease of learning and the ease of using the tool is what I like about Connectwise RMM the most. Scripting is also one of the features that I like, it not only fixes stuff automatically but also saves time for the tecnicial with automating basic tasks and documenting them.

**What do you dislike about ConnectWise RMM?**

Nothing is perfect in this world there is always some room for improvement so is with this great tool. The tools efficiency and reliability can really be improved with continuous and quick updates. It runs on a little heavier side on resources of the system that can be improved.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

We use ConnectWise to monitor our clients throughout the globe. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows us to remote in on our clients and the alerting technology works in unison with our ticketing system.

  ### 10. Intuitive Remote Connections with Smooth, Non-Disruptive User Support Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** William A. | Jefe de sistemas de información, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 14, 2026

**What do you like best about ConnectWise RMM?**

It is truly very intuitive for establishing remote connections—without an overwhelming number of confusing options—and features excellent tools for performing operations on users' machines without interrupting their work.

**What do you dislike about ConnectWise RMM?**

I believe the graphical interface could be improved even further. Although the current interface is simple, that does not detract from the solution's potential. The goal is to improve the interface without losing the essentials.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

One scenario where this has proven very useful is when a machine loses its connection to Active Directory or becomes unreachable for some reason; the command option allows for the machine to be rebooted and for reconfigurations to be performed—tasks that would normally require an on-site visit.

  ### 11. Seamless ConnectWise Integration with Smooth ScreenConnect Remote Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 11, 2026

**What do you like best about ConnectWise RMM?**

It's tightly integrated with the rest of the ConnectWise stack, so alerts, tickets, and remote sessions flow together instead of requiring us to bounce between tools. Pairing it with ScreenConnect for remote access has been especially smooth.

**What do you dislike about ConnectWise RMM?**

Reporting is functional but rigid. Getting the exact view a client wants usually means exporting the data and rebuilding it outside the tool, which adds manual work to every client review cycle.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

It consolidates patching, monitoring, and remote access into one console instead of three, so alerts turn into tickets automatically and routine maintenance runs unattended. Our techs spend less time on repetitive work and cover more endpoints per person.

  ### 12. Streamlines Remote Monitoring Despite Complex UI

**Rating:** 4.0/5.0 stars

**Reviewed by:** Teejay T. | Platform Engineer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** September 04, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ConnectWise RMM?**

I like the remote monitoring and management feature of ConnectWise RMM the most. It gives us clear visibility into devices' health and alerts us to issues early, which helps us fix issues faster.

**What do you dislike about ConnectWise RMM?**

The interface can feel a bit complex at times, and some settings take time to find. Some device management and reporting options are buried in menus, so routine tasks can take extra clicks.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I use ConnectWise RMM to remotely monitor devices, giving us clear visibility into device health and alerting us to issues early, which helps us fix issues faster.

  ### 13. Accessible Remote Monitoring with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** ADIL M. | Cyber Security Analyst, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 08, 2026

**What do you like best about ConnectWise RMM?**

I like ConnectWise RMM for its accessibility and automation features. The initial setup was pretty easy, which made the transition from Defender smooth. I appreciate how these aspects contribute to an efficient workflow.

**What do you dislike about ConnectWise RMM?**

I find the patching feature in ConnectWise RMM could be improved. Also, I'd like to see enhancements in the reporting aspect as it doesn't quite meet my needs.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I use ConnectWise RMM for remote monitoring. It offers accessibility and automation, although patching and reporting could improve.

  ### 14. Streamlined Endpoint Management with Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 10, 2026

**What do you like best about ConnectWise RMM?**

I like ConnectWise RMM because it's fast and I can adjust manual features easily. The automation is really helpful, and I appreciate the AI and outsourcing processes included in the software. The onboarding process was good and intuitive, making it easy to get started.

**What do you dislike about ConnectWise RMM?**

I don't have negative feedback about ConnectWise RMM, but it could use more tools. Specifically, I think new tools for auditing and backup versions would be a great addition.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I use ConnectWise RMM for endpoint management, and it saves me time by automating manual management. Its fast and adjustable features, along with AI and outsourcing processes, are beneficial.

  ### 15. Patching and Administration Need Improvement Despite Strong ConnectWise Integration

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 14, 2026

**What do you like best about ConnectWise RMM?**

Fairly deep native integration with other Connectwise tools is a benefit of Connectwise RMM. Procurement from a single vendor is an advantage as well.

**What do you dislike about ConnectWise RMM?**

The patching and administration side of ConnectWise RMM was not as easy to administer as other tools we have used, which is ultimately why we decided to use another platform.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I don't see a unique problem that Connectwise RMM is solving; it is a comparable platform in its suite of features and functions to others in the market. A more native integration and shared platform with PSA is probably the biggest benefit.

  ### 16. Completely New to Me: Haven’t Used or Heard of ConnectWise RMM

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 10, 2026

**What do you like best about ConnectWise RMM?**

I have never used ConnectWise RMM so there’s not much that I can’t say about it. Don’t know what it is, have never heard of it from anyone in the past or now.

**What do you dislike about ConnectWise RMM?**

Again, I have never used the ConnectWise RMM before. It’s completely new to me - haven’t heard of it neither in the past nor now from anyone that I know.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I have never used ConnectWise RMM before so I am not able to comment whether it has solved any issues for me or benefited me in any shape or form in my life.

  ### 17. Easy to Install and Admin-Friendly, with Great Value

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 14, 2026

**What do you like best about ConnectWise RMM?**

It is very easy to install, the price is fair, and all users are generally happy with the experience. Probably the best thing about it is how easy it is for admins to use.

**What do you dislike about ConnectWise RMM?**

It doesn't quite have as many features as some of the most sophisticated remote desktop management softwares have, but I would say overall for the price that's overcomable

**What problems is ConnectWise RMM solving and how is that benefiting you?**

It allows us to remotely diagnose, remotely access, and remotely fix and update all devices that are company has, and as much more expedient than getting the device to us physically.

  ### 18. Access and maintain your endpoints from a web browser

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 01, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about ConnectWise RMM?**

It is easy to access and use from any location.  No need to install a client on your computer to perform necessary functions on client computers.

**What do you dislike about ConnectWise RMM?**

It could have more scripting capability as well as reporting options.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

The automation that it provides along with the additional assistance from their NOC when needed really enables us to perform more work with less hands.  No more manual patch testing and deployment.  The system als monitors and alerts for key things so you can be made aware BEFORE they become a hardware issue that causes the network to go down or the user to be without their device.

  ### 19. Easy-to-Use UI and an RMM That Delivers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Francis F. | IT Administrator/Service Delivery Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

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**Reviewed Date:** April 21, 2026

**What do you like best about ConnectWise RMM?**

The user interface was easy to use and the RMM did what we needed.

**What do you dislike about ConnectWise RMM?**

There were times when we would have issues connecting to our endpoints but gave us no explanation on why we were disconnected.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Stability got better as we had the product for longer than a year.

  ### 20. Solid RMM Platform That Gets the Job Done

**Rating:** 4.5/5.0 stars

**Reviewed by:** joseph w. | SODEXO HEALTH CARE CHEF MANAGER, Food Production, Mid-Market (51-1000 emp.)

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**Reviewed Date:** July 08, 2025

**What do you like best about ConnectWise RMM?**

What I like most is how well it works with other ConnectWise tools. If you're already using something like ConnectWise Manage, this fits right in and keeps everything in sync. Turning tickets into projects or tasks is smooth, and it helps keep things organized across the team. I also really like how Moovila integrates with it—it makes scheduling and tracking progress a lot easier, especially when managing multiple resources.

**What do you dislike about ConnectWise RMM?**

The interface can be clunky, especially for newer users. It’s not always intuitive, and you might spend time just trying to figure out where things are. Also, the tax calculations are unreliable, so we have to double-check everything in a separate billing system. Some of the automation tools are helpful, but you’ll need to do quite a bit of tweaking to make them work the way you want—especially if your projects don’t follow a standard template.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM helps us stay on top of device management, monitoring, and support—especially across multiple client environments. It gives us real-time visibility into what's happening on machines, so we can catch and fix issues before users even notice. That means fewer reactive support tickets and more time spent on proactive work. It also streamlines patch management and automation, which saves a lot of manual effort. Overall, it’s helping us deliver faster, more reliable service to our clients and keeps our internal team more efficient.

  ### 21. A Proactive IT Management Tool That Delivers Value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melanie B. | Director of Operations, Enterprise (> 1000 emp.)

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**Reviewed Date:** July 08, 2025

**What do you like best about ConnectWise RMM?**

its seamless automation and deep integration across the ConnectWise ecosystem. The ability to proactively monitor, patch, and resolve issues without manual intervention has significantly reduced downtime and increased efficiency for our team.

The onboarding and policy-based automation tools are powerful—especially when managing large fleets of endpoints. I also really appreciate the real-time alerts and customizable dashboards that give us full visibility into system health and performance at a glance.

Another major plus is how well it integrates with ConnectWise PSA and other tools in the suite. This tight integration allows for streamlined ticketing, documentation, and billing, which makes the entire workflow—from detection to resolution—much more efficient.

In short, ConnectWise RMM helps us deliver better service with less overhead, and that's a huge win for both our team and our clients.

**What do you dislike about ConnectWise RMM?**

initial setup and configuration can be somewhat complex and time-consuming, especially for newer users or smaller teams without dedicated onboarding support.

Additionally, while the integration with the broader ConnectWise ecosystem is strong, it sometimes feels like certain features or updates lag behind what competitors offer in terms of modern UI or streamlined workflows. The patch management module, in particular, could benefit from more flexibility and transparency in how updates are applied and tracked.

Lastly, support response times can vary. When issues arise, we’ve occasionally experienced delays that impacted resolution speed.

That said, the product has been evolving steadily, and many of these pain points have improved over time. With continued updates, we’re confident the platform will only get better.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM helps us proactively monitor and manage endpoints, reducing downtime and reactive tickets. Automated patching, alerts, and scripting let us resolve issues before they affect users. It also saves time by streamlining routine tasks and integrating smoothly with our PSA, improving overall efficiency and service delivery.

  ### 22. Great cloud hosted RMM solution that is expanding into a lot of other areas

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis.
There is a lot of flexibility in what you can do and can make the platform do for you.
Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default.
Always good to keep an eye on the change logs as you might be pleasantly surprised.

**What do you dislike about ConnectWise RMM?**

They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Centrally manage all clients and their machines.
Being able to remotely access them, patch and get alerted to issues.
And get integration with their NOC and SOC.

  ### 23. A Lot of Promise, A Lot of Work to Be Done

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

- "Script Editor" for tasks is powerful. Allows for multiple scripts to run, ability to reference outputs from previous scripts, contain macOS & windows scripts in the same task
- "Asio Platform" concept has a lot of promise
- Tasks are pretty snappy when running
- Native Auvik integration
- I appreciate the patch policy/package setup, although it took some time to dial in

**What do you dislike about ConnectWise RMM?**

- UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!!
- Reporting is done in a completely separate platform (Brighgauge)
- Agents lose connectivity randomly, no discernible reason too sporadic to troubleshoot or raise a case with support
- 3rd party application patching lacking basic reporting features (what has been installed, what is scheduled to be installed, if the job failed, etc.)
- Limited integrations

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise provides remote monitoring and management functionality for our MSP/MSSP. It suffices as a relatively lateral move from datto RMM.

  ### 24. Ease of use and Agent Reviews

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chris D. | Technical Manager, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

ConnectWise RMM lets us support clients as if we were sitting at their workstation. Even better, its automation engine allows us to tie tasks to specific tickets and monitors, so we often resolve issues before the client even notices.<br><br>Deployment was simple: Simple setup of clients a small agents on their machines that can allow simple script deployment of our other products. My account manager checks in regularly to make sure everything’s running smoothly. It’s truly a fantastic partner that invests in your success as an MSP.

**What do you dislike about ConnectWise RMM?**

Workflow Feature can be better, Reduce ability to work with Apple Products and Mobiles

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Auditing

  ### 25. Great Product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Phil U. | Service Delivery Manager, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 03, 2025

**What do you like best about ConnectWise RMM?**

We've been using ConnectWise RMM for over 5 years now and just find it simple and effective. There are a ton of pre-built automations you can run to reduce engineering time and effort and the flexibility to set different policies to different groups of endpoints is quick and easy to use.

**What do you dislike about ConnectWise RMM?**

Visible Dashboards to give quick overviews are developing but could still be a bit better.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

A single pane of glass to manage all our clients' endpoints and automate deployments. Securing the devices with important patches in real time and remote support to end users.

  ### 26. Excellent product to provide pro-active service to your clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tyson W. | Co-Owner, Small-Business (50 or fewer emp.)

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**Reviewed Date:** March 06, 2025

**What do you like best about ConnectWise RMM?**

Connectwise RMM gives us the ability to assist our customers as though we were right there in front of their computer. On top of that, the ability to automate various tasks and assign them as workflows in response to various tickets and monitors gives us the ability to resolve a number of problems before the client is even aware there was a problem.

Implementation took me less than 3 hours. The first 15 minutes were spent setting up my account, the remainder of the time was setting up my customers and installing the agent on their machines. My account manager reaches out regularly to ensure that everything is going well. It's truly a fantastic company to work with that cares about your success as an MSP.

We also purchased access to their SOC services using BitDefender Gravity. Integrating BitDefender into the RMM portal was simple and completed in less than 10 minutes. Now, all of my clients that subscribe to the SOC offering receive BitDefender on their computers within 30 minutes of the agent being installed.

I'm on this platform daily monitoring my users' computers and am happy with the features provided.

**What do you dislike about ConnectWise RMM?**

Unlike their sister product Automate, there doesn't appear to be a thick client that I can install on my computer to manage everything. The Web interface is great, but I like having the thick client available.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I have a number of clients with multiple computers in use. This lets me ensure they are up to date, secure, and meeting the needs of my clients.

  ### 27. The software is very dependable, with robust remote access and integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** John M. | Owner and Operator, Small-Business (50 or fewer emp.)

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**Reviewed Date:** March 11, 2025

**What do you like best about ConnectWise RMM?**

Easy to use Remote Access. The integration of Webroot AV, and Sentinel One. Easy ability to provide OS upgrades. Also makes it very easy to analyze PC issues with the monitoring software. The software is easy to install, and customer support is very easy to reach, and they can usually solve all issues on the spot. As an MSP owner, I use the RMM every day.

**What do you dislike about ConnectWise RMM?**

Could use a more affordable cloud backup option, that integrates into the RMM.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Provides at a glance to determine OS versions, AV protection. If any of these programs have issues the built-in scripts can usually solve the issue, and when clients need support the One-Click Remote Access makes logging with needed tools easier than any other remote program on the market. I have also used support to fix issues.

  ### 28. Long term Automate User Converted to RMM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dominick F. | Chief Technology Officer, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

It’s a single pane of glass where my technicians can see everything. The improvements over the past couple years has been amazing. My staff is more productive than they ever been.

**What do you dislike about ConnectWise RMM?**

Sometimes there are integrations I wish they had but don’t exist yet. However, they are always working on adding integrations.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

We are able to manage our customers simply and easily without low learning curve for new technicians to use the product.

  ### 29. Huge leap forward with Connectwise RMM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael H. | Vice President Information Technology, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

Immensely friendly and modern UI, solid integration

**What do you dislike about ConnectWise RMM?**

Implementation can be rocky, but the outsourced teams Connectwise uses are good at intervening and getting implementation problems resolved.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

We had minimal proficiency with Connectwise Automate and were not well positioned to leverage it to full potential. Connectwise RMM does everything Automate was doing for us after a painful setup and now a lot more in a much easier to build gui.

  ### 30. ConnectWise RMM is a strong tool, but like all good tools...

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steve K. | Senior Technician, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 08, 2025

**What do you like best about ConnectWise RMM?**

Device management is key feature. Remote support tools are great and fairly easy to use!

**What do you dislike about ConnectWise RMM?**

The app can be klunky and somewhat to difficult to use the more in-depth you would like to use CW RMM. Access and functionality isn't as reliable as desired.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

CW RMM is great at making sure our client devices software is current (as required by client) and running latest updates.

  ### 31. Visuals Aside, This Product Works Well

**Rating:** 4.0/5.0 stars

**Reviewed by:** Justin  K. | Software Support Team Manager, Mid-Market (51-1000 emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

It's easy to navigate and to complete the tasks required of me. The processes tend to make sense.

**What do you dislike about ConnectWise RMM?**

The look and feel are very outdated. I think this needs a more modern look with customization.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Good record keeping is a huge thing for our team. With CW RMM, I can see a whole slew of history with just a few clicks.

  ### 32. It makes our work easier

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cynthia Feliz A. | Service Desk Coordinator, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 08, 2025

**What do you like best about ConnectWise RMM?**

It works very smoothly with our work especially for me as IT service desk coordinator

**What do you dislike about ConnectWise RMM?**

There are times it has error. Especially when updating a ticket it says it has already been updated by another person. So I have to refresh it everytime

**What problems is ConnectWise RMM solving and how is that benefiting you?**

IT supports. Applications, iPhone, Android, Windows and Mac

  ### 33. Effortless to Use and Implement for MSPs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lance L. | Scheduler, Small-Business (50 or fewer emp.)

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**Reviewed Date:** November 01, 2025

**What do you like best about ConnectWise RMM?**

Easy to use and implement for a msp! Used this all the time!

**What do you dislike about ConnectWise RMM?**

No dislikes all great things! No bad feedback here!

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Helps intergate all systems and customers!

  ### 34. ConnectWise Usage

**Rating:** 5.0/5.0 stars

**Reviewed by:** Syble W. | Director of Procurement and Finance, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 07, 2025

**What do you like best about ConnectWise RMM?**

The efficiency. The support provided by the AI-Assisted is extremely helpful.

**What do you dislike about ConnectWise RMM?**

Having to reassign the Agreement to an invoice in the final stages can be frustrating.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise makes things quicker and efficient. The Alerting is convenient by reducing the Noice. The automated routine tasks are helpful as well.

  ### 35. Great Tool for our Company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rochelle C. | Revenue Manager, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 02, 2025

**What do you like best about ConnectWise RMM?**

Connectwise RMM is an easy to use tool that allows us to have complete visibility of what is going on in our managed organizations. User friendly with a wide selection of already pre-programmed scripts.

**What do you dislike about ConnectWise RMM?**

There have been no downsides - only pluses!

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Reducing our man hours by automating tasks

  ### 36. Good monitoring and management software

**Rating:** 4.0/5.0 stars

**Reviewed by:** Yosef S. | Head of IT &amp; GRC, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 10, 2025

**What do you like best about ConnectWise RMM?**

ConnectWise RMM is very easy to use and helpful.

**What do you dislike about ConnectWise RMM?**

We have had some glitches where the agent does not pull through data and has given errors that the machine is down

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Having a handle of our servers and VMs

  ### 37. Full features and robust tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** James S. | I.T. Manager, Mid-Market (51-1000 emp.)

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**Reviewed Date:** July 08, 2025

**What do you like best about ConnectWise RMM?**

Everything is easy to use - very friendly

**What do you dislike about ConnectWise RMM?**

I've not really had any direct issues with customer support but my team has and have mentioned that ticket turnaround time could be faster

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Saves so much time with remote work

  ### 38. Connectwise Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rachel S. | Controller, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

Ease of use and connectivity. Easy to implement and connect with Customers.

**What do you dislike about ConnectWise RMM?**

Times out after a period of time. Would like the option to extend the session before it times out.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Allows remote support and quicker response times for getting support completed.

  ### 39. Just keeps getting better!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hayley C. | Head of Service &amp; Operations, Small-Business (50 or fewer emp.)

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**Reviewed Date:** May 16, 2025

**What do you like best about ConnectWise RMM?**

The roadmap, the feature releases and the UI. We have been using for just over 2 years now, and it just continues to get better and better. The integrations and workflows are very impressive!

**What do you dislike about ConnectWise RMM?**

It would help to have RMM consulting available, but partner success is great, as is the CW university!

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Ease of use, and integrations make us so much more operationally efficient!

  ### 40. Poor internal communication

**Rating:** 0.0/5.0 stars

**Reviewed by:** Mike B. | Owner, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 03, 2025

**What do you like best about ConnectWise RMM?**

The product is ok but the management is very poor. Each department does their own thing and does not communicate with the others.

**What do you dislike about ConnectWise RMM?**

Poor internal operations. They lack communication. Sales makes a deal and billing gets it wrong, then they tell you that management has to fix it, then after 6 months of overbilling they have the nerve to tell me to give them time.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

They have created more problems that they have solved.

  ### 41. Powerful and Reliable RMM Solution!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.)

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**Reviewed Date:** March 05, 2025

**What do you like best about ConnectWise RMM?**

ConnectWise RMM is an excellent tool for remote access, offering a fast, reliable, and secure connection with minimal lag. Managing multiple devices is seamless, making it easy to provide support efficiently. The integration with ConnectWise PSA streamlines workflows, allowing for better organization and ticket management. I also appreciate the security and stability of the remote connections, ensuring smooth access without disruptions.

**What do you dislike about ConnectWise RMM?**

The only downside is that there’s no direct IP connection option—you have to rely on the agent, which can be limiting in certain network setups.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM makes remote access fast, easy, and reliable, so I can support users without hassle. It saves me time by letting me quickly connect to devices, troubleshoot issues, and keep things running smoothly. Overall, it makes IT support way more efficient.

  ### 42. Review from a Finance person on the AP end

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

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**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

The portal is easy to log into, find customers and their devices, see quantities, see system information... all that is needed for billing.

The system is also very easy to use to screenshare with clients so that I can walk them through signing up for our billing portal, even for the least technical. (That would be me!!)

**What do you dislike about ConnectWise RMM?**

I haven't found anything that I dislike or find cumbersome to use. It's a great product.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

This doesn't really pertain to my job responsibilities. But I like that I can see multiple information regarding a device.

  ### 43. ConnectWise RMM is a good value

**Rating:** 4.0/5.0 stars

**Reviewed by:** Matt B. | CEO, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 08, 2025

**What do you like best about ConnectWise RMM?**

ConnectWise RMM takes a load off our staff and provides important details all in one place.

**What do you dislike about ConnectWise RMM?**

Some of the built-in alerts and tools aren't customizable requiring duplication of effort to create replacements.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

ConnectWise RMM solves the challenges of not being able to see all the details about endpoints in real time.

  ### 44. Great Ideas but most are not fully developed

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

I like the integrations with other Connectwise products. Screen Connect is also a good product.

**What do you dislike about ConnectWise RMM?**

Poor Automation abilities
Poor S1 Integration
Poor Patching System
Lacks several items we had in N-Able N Central

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Connectwise RMM is an OK tool to manage our MSP clients workstations but it is nothing special.

  ### 45. Service and Reporting is terrible

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

As the CEO, I can't think of 1 positive feature other than vendors have heard of CW. My team and I are reviewing other options.

**What do you dislike about ConnectWise RMM?**

Customer Support is terrible. If you ask them a question, the response is a list of KB article to review. I'm the CEO and I don't have the time to search KB articles and then trouble shoot. I've been a CW user to 10 years and I'm making a switch.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

It's a very basic tool that is of limited use.

  ### 46. Very convenient with room to grow

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

Convenience of web access to all inventory, security, and remote control features.

**What do you dislike about ConnectWise RMM?**

Lacks in-progress logs for any actions or scripts that I execute. Makes it hard to know if they're running, what they're doing or of any obstacles.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Ease of managing all these elements in one location.

  ### 47. A lot more to offer than one would think

**Rating:** 4.5/5.0 stars

**Reviewed by:** Caleb C. | Technician, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 02, 2025

**What do you like best about ConnectWise RMM?**

The integration aspect of things. With everything talking to each other it allows us to be more organized and efficient when fulfilling our daily tasks.

**What do you dislike about ConnectWise RMM?**

I haven't found anything notable up to this point personally.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

I'm not quite sure how to respond.

  ### 48. All the tools included in RMM makes it a really solid and easy to use solution.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 01, 2025

**What do you like best about ConnectWise RMM?**

Automated tools and alerting system helps to accomplish all the needed tasks. Plus, the backstage connection really helps a lot.

**What do you dislike about ConnectWise RMM?**

Documentation some times is not clear, have missing parts or its outdated.

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Remote access, monitoring, patching (recently improved) and automation.

  ### 49. Works pretty good

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 03, 2025

**What do you like best about ConnectWise RMM?**

Easy of use and it enables me to help clients

**What do you dislike about ConnectWise RMM?**

the screenconnect is using a zipped file now

**What problems is ConnectWise RMM solving and how is that benefiting you?**

screen connect uses a zipped folder now

  ### 50. Great product. Wish they had an option for a solo practitioner

**Rating:** 3.5/5.0 stars

**Reviewed by:** Matthew R. | Founder, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 04, 2025

**What do you like best about ConnectWise RMM?**

Ease of use. Easy to pickup and not a lot of issues with the product

**What do you dislike about ConnectWise RMM?**

Price. Charge per device and per tech. Most companies charge either or

**What problems is ConnectWise RMM solving and how is that benefiting you?**

Tracking devices


## ConnectWise RMM Discussions
  - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment

- [View ConnectWise RMM pricing details and edition comparison](https://www.g2.com/products/connectwise-rmm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+13%3A44%3A31+-0500&secure%5Bsession_id%5D=f1335631-ecec-4e94-9724-d49367400fdb&secure%5Btoken%5D=ba53f644bf629f14efcf6b90e9ae9cf3eafc426e18e646c1a91904543f11e688&format=llm_user)

## ConnectWise RMM Features
**Additional Functionality**
- Alerts/Notifications
- Patch Prioritization
- Status Tracking
- Audit Management
- Network Wide Management
- Remote Access/Control
- Remote Monitoring & Management
- Vulnerability Scanning
- Activity Tracking
- Policy Management
- Remote Update/Installation
- IT Asset Tracking
- Approval Process Control
- Automatic Patch Deployment
- Access Controls/Permissions
- Customization
- Dashboard
- Patch Testing
- Support Ticket Management
- Automatic Scans
- Active Directory Integration
- Compliance Management
- Application Management
- API
- Risk Assessment
- Scheduling
- Reporting & Statistics
- Maintenance Scheduling
- Generative AI
- Real-Time Updates
- Usage Tracking/Analytics
- AI Copilot
- Patch Management
- Third-Party Integrations
- Server Monitoring
- Real-Time Reporting
- Event Logs
- Service Level Agreement (SLA) Management

**Additional Functionality**
- Search/Filter
- Risk Management
- Generative AI
- Alerts/Notifications
- Compliance Management
- Third-Party Integrations
- Certificate Assessment
- API
- Incident Management
- Automated Containment
- Real-Time Data
- Vulnerability Scanning
- Monitoring
- Policy Management
- Asset Discovery
- Penetration Testing
- Runtime Container Security
- Activity Dashboard
- Security Auditing
- Issue Tracking
- Threat Intelligence
- Patch Management
- Endpoint Management
- Collaboration Tools
- Vulnerability Management
- Goal Setting/Tracking
- Vulnerability Assessment
- Asset Tagging
- Assessment Management
- Access Controls/Permissions
- AI Copilot
- Vulnerability/Threat Prioritization
- Vulnerability Protection
- Risk Assessment
- Reporting/Analytics
- SQL Injections

**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance
- User Management
- Task Management
- Issue Management
- Mobile Device Management

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**Monitoring - Network Monitoring**
- 360-Degree Network Visibility
- Automated Network Discovery
- Real-Time Monitoring
- Bandwidth Monitoring
- IP Address Monitoring
- Server Monitoring
- Multi-Location Monitoring

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Analysis**
- Threat Detection

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking
- Deployment Management
- Policy Management
- Configuration Management
- IT Incident Management
- Remediation Management
- Support Ticket Management
- Compliance Management
- Activity Tracking
- Help Desk Management
- Inventory Management
- Contract/License Management
- Vendor Management
- Network Monitoring
- Server Monitoring
- Server Monitoring
- Network Monitoring

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis
- Real-Time Data
- Historical Trend Analysis

**Maintenance**
- Remote Reboot
- Remote Printing

**Analytics - Network Monitoring**
- Predictive Performance Analytics
- Packet & Flow Analysis

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management
- IT Asset Management
- Activity Tracking

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Security - Network Monitoring**
- Encrypted Data Transmission
- Zero Trust and Identity Management
- Integrated Network Security
- Service Level Agreement (SLA) Management
- Asset Lifecycle Management
- Application Management
- Configuration Management
- Data Storage Management
- Calendar Management
- Workflow Management
- Compliance Management
- Inventory Management
- Remote Monitoring & Management
- Capacity Management
- Change Management
- User Management
- Configuration Management
- User Management
- Remote Monitoring & Management
- Capacity Management
- Compliance Management
- Service Level Agreement (SLA) Management
- Remediation Management
- Network Resource Management
- Patch Management

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management
- Remote Monitoring & Management
- Configuration Management
- Task Management
- License Management
- Capacity Management
- Compliance Management
- Service Level Agreement (SLA) Management
- Incident Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing
- Service Level Agreement (SLA) Management
- Remote Access/Control

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Security**
- Data Encryption
- Compliance

**Network Performance - Network Monitoring**
- Dynamic Network Optimization
- Automated Tasks Routing

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Mobile Content Management
- Generative AI
- Remote Access & Monitoring
- Deployment Management
- Policy Management
- Patch Management
- Encryption
- Compliance Management
- Alerts/Notifications
- Configuration Management
- User Management
- Support Ticket Management
- BYOD Management
- AI Copilot
- Mobile Device Management
- Endpoint Management
- App Management
- Access Controls/Permissions
- Workflow Automation

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
- Video Support

**AI Automation - Network Monitoring**
- Machine Learning-Based Anomaly Detection
- Self-Healing Networks
- Predictive Network Maintenance

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Active Directory Integration

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

**Additional Functionality**
- Audit Trail
- Single Sign On
- Security Tools
- Server Monitoring
- Generative AI
- Self Service Portal
- Event Logs
- Maintenance Scheduling
- Data Import/Export
- Personalization and Recommendation
- AI Copilot
- IT Reporting
- Alerts/Notifications
- Access Controls/Permissions
- Issue Auditing
- Dashboard
- API
- Real-Time Notifications
- Real-Time Monitoring
- Workflow Automation

**Additional Functionality**
- Audit Trail
- Build Automation
- Alerts/Notifications
- Scheduling
- Maintenance Scheduling
- Generative AI
- Dashboard
- Endpoint Protection
- API
- Real-Time Reporting
- Billing & Invoicing
- Anti Virus
- Security Tools
- Performance Metrics
- Event Logs
- Self Service Portal
- Real-Time Analytics
- Backup and Recovery
- CRM
- Real-Time Updates
- AI Copilot
- Customizable Reports
- Usage Tracking/Analytics
- Task Scheduling
- Automatic Backup
- Device Auto Discovery
- Vulnerability Scanning
- For MSPs
- Customizable Branding
- Real-time Alerts
- Activity Dashboard
- Real-Time Data
- Access Controls/Permissions
- Reporting/Analytics
- Network Security
- Uptime Reporting

**Performance**
- Reporting

**Agentic AI - Network Monitoring**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Audit Trail
- Collaboration Tools
- Generative AI
- Mobile Access
- AI Copilot
- Configurable Workflow
- Data Extraction
- Risk Assessment
- Charting
- Compliance Tracking
- Reporting & Statistics
- Self-Updating Maps
- IT Asset Tracking
- Dependency Tracking
- Data Import/Export
- Data Connectors
- Drag & Drop
- Map Exporting
- API
- Color Codes/Icons
- Uptime Reporting
- Document Storage
- Activity Dashboard
- Scheduling
- Event Logs
- Customizable Reports
- Web Traffic Reporting
- Downtime Tracking
- Threshold Alerts
- Simple Network Management Protocol (SNMP)
- Access Controls/Permissions
- Troubleshooting
- Maintenance Scheduling
- Network Mapping
- Performance Metrics
- Dashboard
- Search/Filter
- Vulnerability Scanning
- Virtualization
- Baseline Manager
- Real-Time Notifications
- Mobile Alerts
- Alerts/Escalation
- Bug/Issue Capture
- Mobile Network Troubleshooting
- Issue Auditing
- Customizable Dashboard
- Email Alerts
- Anti Virus
- Diagnostic Tools
- Remote Update/Installation
- Remote Access/Control
- Workflow Automation

**Additional Functionality**
- Remote Monitoring & Management
- AI Copilot
- SSL Security
- File Transfer
- Two-Factor Authentication
- Single Sign On
- Compliance Management
- Collaboration Tools
- Summary Reports
- Activity Dashboard
- Chat/Messaging
- Generative AI
- Session Transfer
- Remote Update/Installation
- Audit Trail
- Customizable Branding
- Server Monitoring
- Real-Time Updates
- Troubleshooting
- Real-Time Monitoring
- Workflow Management
- Multiple User Accounts
- Multi-Channel Communication
- CRM
- Surveys & Feedback
- Activity Tracking
- Self Service Portal
- API
- Support Ticket Management
- Access Controls/Permissions
- Remote Access/Control
- User Management
- Customizable Reports
- Real-Time Notifications
- Video Conferencing
- Diagnostic Tools
- Third-Party Integrations
- Reporting/Analytics

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