# ConnectWise Automate vs ConnectWise RMM Comparison --- ## AI Generated Summary - **G2 reviewers report** that ConnectWise Automate excels in **customization** , making it a preferred choice for businesses that require tailored solutions. Users highlight its ability to manage over 2500 machines efficiently, stating, "Automate is the core of our business." - **Users say** that ConnectWise RMM is particularly **user-friendly** , with many finding it easy to implement and navigate. One reviewer noted, "ConnectWise RMM is very easy to use and helpful," which can be a significant advantage for teams looking for a straightforward setup. - **According to verified reviews** , ConnectWise Automate offers superior **device management** and **remote monitoring** capabilities, with users praising its effectiveness in automating maintenance and alerting for client systems. This feature set positions it as a robust tool in the RMM marketplace. - **Reviewers mention** that while ConnectWise RMM provides essential details in one place, it may not match the depth of automation features found in Automate. Users appreciate that RMM "takes a load off our staff," but some may find it lacks the extensive customization options of its counterpart. - **G2 reviewers highlight** that ConnectWise Automate has a slightly lower ease of setup score, indicating that some users experience challenges during the initial configuration. However, the trade-off is often worth it for the advanced features it offers, as noted by users who value its comprehensive automation capabilities. - **Users report** that both products are well-suited for small businesses, but ConnectWise RMM has a slight edge in **ease of use** and **administration**. This can be particularly beneficial for smaller teams that need to manage their resources efficiently without extensive training. | | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | | **Total Reviews** | 139 | 66 | | **Largest Market Segment** | Small-Business (64.6% of reviews) | Small-Business (66.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### ConnectWise RMM Pros: - Ease of Use (26 reviews) - Remote Access (12 reviews) Cons: - Missing Features (7 reviews) - Poor Customer Support (7 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 8.3 (57 reviews) | | **Ease of Use** | 7.4 (112 reviews) | 8.3 (58 reviews) | | **Ease of Setup** | 6.6 (73 reviews) | 7.7 (51 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 7.9 (39 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 7.5 (51 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 8.2 (38 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 7.5 (55 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ConnectWise RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **ConnectWise RMM** | 8.1/10 | 13 | #### Administration | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Change Management** | Not enough data | 7.6 (12 reviews) | | **Asset Management** | Not enough data | 8.3 (12 reviews) | | **Reports & Analytics** | Not enough data | 8.1 (12 reviews) | #### Service Desk | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Help Desk** | Not enough data | 8.2 (12 reviews) | | **Incident Reports** | Not enough data | 7.9 (12 reviews) | | **Process Workflow** | Not enough data | 7.5 (12 reviews) | #### Management | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Reporting** | Not enough data | 8.1 (12 reviews) | | **Administration Console** | Not enough data | 8.5 (11 reviews) | | **Access Management** | Not enough data | 8.3 (11 reviews) | | **Asset Management** | Not enough data | 8.3 (11 reviews) | | **Policy Dictation** | Not enough data | 8.5 (11 reviews) | #### Functionality | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Ticketing System** | Not enough data | 7.8 (12 reviews) | | **Performance Logging** | Not enough data | 8.1 (12 reviews) | | **Alerting** | Not enough data | 8.6 (13 reviews) | | **Automation** | Not enough data | 9.0 (13 reviews) | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.5 (9 reviews) | | **Multi-step Planning** | Not enough data | 8.5 (9 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | | **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (9 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | | **Decision Making** | Not enough data | 7.4 (9 reviews) | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.3/10 | 32 | | **ConnectWise RMM** | 7.4/10 | 55 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 8.2 (51 reviews) | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 8.5 (52 reviews) | | **Asset Tracking** | 9.1 (23 reviews) | 7.6 (50 reviews) | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 7.5 (51 reviews) | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 8.1 (49 reviews) | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 8.5 (51 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (18 reviews) | | **Multi-step Planning** | Not enough data | 7.1 (18 reviews) | | **Cross-system Integration** | Not enough data | 7.6 (17 reviews) | | **Adaptive Learning** | Not enough data | 6.7 (17 reviews) | | **Natural Language Interaction** | Not enough data | 6.7 (17 reviews) | | **Proactive Assistance** | Not enough data | 6.7 (17 reviews) | | **Decision Making** | Not enough data | 6.3 (17 reviews) | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **ConnectWise RMM** | 6.4/10 | 6 | #### Scope | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | 6.1 (6 reviews) | | **Multi-OS Support** | Not enough data | 6.9 (6 reviews) | #### Security | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Reporting and Alerts** | Not enough data | 7.3 (5 reviews) | | **Endpoint Protection** | Not enough data | 8.3 (5 reviews) | | **Remote Wiping** | Not enough data | 5.3 (5 reviews) | #### Management | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Device Enrollment** | Not enough data | 7.5 (6 reviews) | | **Device Configuration** | Not enough data | 5.7 (5 reviews) | | **Device Compliance** | Not enough data | 6.7 (5 reviews) | | **Usage Information** | Not enough data | 6.3 (5 reviews) | | **Data Separation** | Not enough data | 4.0 (5 reviews) | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Network Monitoring | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **ConnectWise RMM** | 6.9/10 | 7 | #### Functionality | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Performance Monitoring** | Not enough data | 8.6 (7 reviews) | | **Alerting** | Not enough data | 9.0 (7 reviews) | | **Improvement Suggestions** | Not enough data | 7.2 (6 reviews) | | **Multi-Network Capability** | Not enough data | 7.5 (6 reviews) | #### Monitoring - Network Monitoring | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **360-Degree Network Visibility** | Not enough data | 7.0 (5 reviews) | | **Automated Network Discovery** | Not enough data | 6.9 (6 reviews) | | **Real-Time Monitoring** | Not enough data | 7.2 (6 reviews) | #### Management | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Performance Baseline** | Not enough data | 8.1 (6 reviews) | | **Data Visualization** | Not enough data | 8.6 (6 reviews) | | **Path Analysis** | Not enough data | 7.8 (6 reviews) | #### Analytics - Network Monitoring | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Predictive Performance Analytics** | Not enough data | 6.0 (5 reviews) | | **Packet & Flow Analysis** | Not enough data | 6.0 (5 reviews) | #### Security - Network Monitoring | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Encrypted Data Transmission** | Not enough data | 6.7 (5 reviews) | | **Zero Trust and Identity Management** | Not enough data | 6.0 (5 reviews) | | **Integrated Network Security** | Not enough data | 6.0 (5 reviews) | #### Network Performance - Network Monitoring | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Dynamic Network Optimization** | Not enough data | 6.0 (5 reviews) | | **Automated Tasks Routing** | Not enough data | 7.0 (5 reviews) | #### AI Automation - Network Monitoring | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Machine Learning-Based Anomaly Detection** | Not enough data | 5.7 (5 reviews) | | **Self-Healing Networks** | Not enough data | 5.7 (5 reviews) | | **Predictive Network Maintenance** | Not enough data | 5.7 (5 reviews) | #### Agentic AI - Network Monitoring | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 5.7 (5 reviews) | | **Multi-step Planning** | Not enough data | 5.7 (5 reviews) | | **Cross-system Integration** | Not enough data | 5.7 (5 reviews) | | **Adaptive Learning** | Not enough data | 5.7 (5 reviews) | | **Natural Language Interaction** | Not enough data | 5.7 (5 reviews) | | **Proactive Assistance** | Not enough data | 5.7 (5 reviews) | | **Decision Making** | Not enough data | 5.7 (5 reviews) | ### Remote Support | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **ConnectWise RMM** | 7.7/10 | 15 | #### Administration | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Screen Sharing** | Not enough data | 8.9 (14 reviews) | | **File Sharing** | Not enough data | 8.2 (14 reviews) | | **Session Recording** | Not enough data | 7.6 (13 reviews) | | **Unattended Remote Access** | Not enough data | 9.2 (14 reviews) | | **Multi - Session Handling** | Not enough data | 9.4 (14 reviews) | | **Multi-Monitor Support** | Not enough data | 8.6 (14 reviews) | #### Maintenance | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Remote Reboot** | Not enough data | 8.1 (14 reviews) | | **Remote Printing** | Not enough data | 7.1 (14 reviews) | #### Communication | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Text Chat** | Not enough data | 8.2 (14 reviews) | | **VoIP** | Not enough data | 5.9 (13 reviews) | | **Video Conference Call** | Not enough data | 6.5 (13 reviews) | | **Screen Annotations** | Not enough data | 7.5 (14 reviews) | #### Security | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Data Encryption** | Not enough data | 8.1 (13 reviews) | | **Compliance** | Not enough data | 7.9 (13 reviews) | #### Device Support | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Mobile Device Access** | Not enough data | 6.3 (13 reviews) | | **Multi-Platform Support** | Not enough data | 7.2 (13 reviews) | | **Cross-Platform** | Not enough data | 7.4 (14 reviews) | #### Performance | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Reporting** | Not enough data | 7.2 (13 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **ConnectWise RMM** | 7.5/10 | 8 | #### Generative AI | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **AI Text Summarization** | Not enough data | 7.5 (8 reviews) | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **ConnectWise RMM** | N/A | N/A | #### System Control | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **ConnectWise RMM** | 8.3/10 | 6 | #### Analysis | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Threat Detection** | Not enough data | 8.7 (5 reviews) | #### Platform | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Unified Communications Platform** | Not enough data | 8.7 (5 reviews) | | **Remote Access** | Not enough data | 8.9 (6 reviews) | | **ITIL Policy Compliance** | Not enough data | 8.0 (5 reviews) | | **Asset Tracking** | Not enough data | 8.0 (5 reviews) | | **IT Knowledge Management** | Not enough data | 7.3 (5 reviews) | #### Security | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Endpoint Protection** | Not enough data | 9.0 (5 reviews) | | **Patch Management** | Not enough data | 8.3 (5 reviews) | | **Disaster Recovery** | Not enough data | 6.7 (5 reviews) | | **Service Management** | Not enough data | 8.7 (5 reviews) | | **Workflow Management** | Not enough data | 8.7 (5 reviews) | #### Agentic AI - Enterprise IT Management | Feature | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to ConnectWise RMM (7):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Remote Support Software](https://www.g2.com/categories/remote-support), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | ConnectWise RMM | |---|---|---| | **Small-Business** | 64.6% | 66.7% | | **Mid-Market** | 33.1% | 27.0% | | **Enterprise** | 2.3% | 6.3% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.8% - **Computer & Network Security:** 7.7% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Food & Beverages:** 1.5% - **Hospitality:** 1.5% - **Other:** 11.5% #### ConnectWise RMM - **Information Technology and Services:** 58.7% - **Computer & Network Security:** 19.0% - **Government Administration:** 3.2% - **Construction:** 3.2% - **Computer Networking:** 3.2% - **Utilities:** 1.6% - **Security and Investigations:** 1.6% - **Logistics and Supply Chain:** 1.6% - **Internet:** 1.6% - **Facilities Services:** 1.6% - **Other:** 4.8% --- ## Alternatives ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews) ### Alternatives to ConnectWise RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1037 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1095 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### ConnectWise RMM - Title: [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) — 1 comment > **Top comment:** "Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-connectwise-rmm)