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At a Glance
Market Segments
Small-Business (67.5% of reviews)
Small-Business (67.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Automate
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise Automate excels in Device Management with a score of 9.5, highlighting its robust capabilities in managing a wide range of devices seamlessly, while ConnectWise RMM scores lower at 8.4, indicating potential limitations in device oversight.
- Reviewers mention that the Remote Access feature in ConnectWise Automate is particularly strong, scoring 9.8, which allows for efficient troubleshooting and support, whereas ConnectWise RMM's Remote Access feature, scoring 8.2, may not provide the same level of responsiveness and ease of use.
- G2 users indicate that ConnectWise Automate's Patch Management feature, rated at 9.0, is highly effective in automating updates and ensuring system security, while ConnectWise RMM's lower score of 8.0 suggests it may not be as comprehensive in this critical area.
- Users on G2 report that ConnectWise Automate's Asset Management capabilities, scoring 9.0, provide detailed insights and tracking of assets, which is a significant advantage over ConnectWise RMM's score of 8.1, where users feel the asset tracking could be improved.
- Reviewers say that the Workflow Management in ConnectWise Automate, rated at 8.7, is more intuitive and user-friendly compared to ConnectWise RMM's score of 7.8, which may lead to inefficiencies in managing tasks and processes.
- Users mention that ConnectWise Automate's Application Deployment feature, with a score of 8.9, is praised for its ease of use and effectiveness, while ConnectWise RMM's score of 7.7 indicates that users may face challenges in deploying applications efficiently.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableConnectWise RMM
No pricing availableFree Trial
ConnectWise Automate
No trial information availableConnectWise RMM
Free Trial is available
Ratings
Meets Requirements
8.5
103
8.2
55
Ease of Use
7.3
105
8.2
56
Ease of Setup
6.5
67
7.6
49
Ease of Admin
7.2
63
7.8
38
Quality of Support
7.5
98
7.4
49
Has the product been a good partner in doing business?
7.8
64
8.2
37
Product Direction (% positive)
6.9
102
7.4
54
Features by Category
Administration
Not enough data
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Service Desk
Not enough data
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Management
Not enough data
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Functionality
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Inventory Management - Remote Monitoring & Management (RMM)
9.5
21
|
Verified
8.2
50
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.4
21
|
Verified
8.4
50
9.0
20
7.6
50
8.9
19
|
Verified
7.5
51
9.0
20
|
Verified
8.1
49
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.8
20
|
Verified
8.4
49
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.0
18
Not enough data
7.1
18
Not enough data
7.6
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.3
17
Scope
Not enough data
6.1
6
Not enough data
6.9
6
Security
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Management
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
7.5
6
Monitoring - Network Monitoring
Not enough data
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Management
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Analytics - Network Monitoring
Not enough data
6.0
5
Not enough data
6.0
5
Security - Network Monitoring
Not enough data
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Network Performance - Network Monitoring
Not enough data
6.0
5
Not enough data
7.0
5
AI Automation - Network Monitoring
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Agentic AI - Network Monitoring
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Administration
Not enough data
8.9
14
Not enough data
8.2
14
Not enough data
7.6
13
Not enough data
9.2
14
Not enough data
9.4
14
Not enough data
8.6
14
Maintenance
Not enough data
8.1
14
Not enough data
7.1
14
Communication
Not enough data
8.2
14
Not enough data
5.9
13
Not enough data
6.5
13
Not enough data
7.5
14
Security
Not enough data
8.1
13
Not enough data
7.9
13
Device Support
Not enough data
6.3
13
Not enough data
7.2
13
Not enough data
7.4
14
Performance
Not enough data
7.2
13
Generative AI
Not enough data
7.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.7
5
Platform
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Security
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise Automate and ConnectWise RMM are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Patch Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
65.9%
Computer & Network Security
7.3%
Computer Networking
4.1%
Construction
2.4%
Computer Software
2.4%
Other
17.9%
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
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