Compare ConnectWise Automate and ConnectWise RMM 
At a Glance
Market Segments
Small-Business (65.6% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Automate
Star Rating
(137)4.1 out of 5
Market Segments
Small-Business (65.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateConnectWise RMM
Star Rating
(66)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ConnectWise Automate excels in customization, making it a preferred choice for businesses that require tailored solutions. Users highlight its ability to manage over 2500 machines efficiently, stating, "Automate is the core of our business."
- Users say that ConnectWise RMM is particularly user-friendly, with many finding it easy to implement and navigate. One reviewer noted, "ConnectWise RMM is very easy to use and helpful," which can be a significant advantage for teams looking for a straightforward setup.
- According to verified reviews, ConnectWise Automate offers superior device management and remote monitoring capabilities, with users praising its effectiveness in automating maintenance and alerting for client systems. This feature set positions it as a robust tool in the RMM marketplace.
- Reviewers mention that while ConnectWise RMM provides essential details in one place, it may not match the depth of automation features found in Automate. Users appreciate that RMM "takes a load off our staff," but some may find it lacks the extensive customization options of its counterpart.
- G2 reviewers highlight that ConnectWise Automate has a slightly lower ease of setup score, indicating that some users experience challenges during the initial configuration. However, the trade-off is often worth it for the advanced features it offers, as noted by users who value its comprehensive automation capabilities.
- Users report that both products are well-suited for small businesses, but ConnectWise RMM has a slight edge in ease of use and administration. This can be particularly beneficial for smaller teams that need to manage their resources efficiently without extensive training.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableConnectWise RMM
No pricing availableFree Trial
ConnectWise Automate
No trial information availableConnectWise RMM
Free Trial is available
Ratings
Meets Requirements
8.5
108
8.2
56
Ease of Use
7.3
110
8.2
57
Ease of Setup
6.6
71
7.7
50
Ease of Admin
7.1
65
7.8
39
Quality of Support
7.5
103
7.5
50
Has the product been a good partner in doing business?
7.8
66
8.2
38
Product Direction (% positive)
6.9
107
7.5
55
Features by Category
Administration
Not enough data
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Service Desk
Not enough data
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Management
Not enough data
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Functionality
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Inventory Management - Remote Monitoring & Management (RMM)
9.5
24
|
Verified
8.2
51
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.4
23
|
Verified
8.5
51
9.0
22
7.6
50
8.9
19
|
Verified
7.5
51
9.0
21
|
Verified
8.1
50
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.8
22
|
Verified
8.5
50
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.0
18
Not enough data
7.1
18
Not enough data
7.8
18
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.3
17
Scope
Not enough data
6.1
6
Not enough data
6.9
6
Security
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Management
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
7.5
6
Monitoring - Network Monitoring
Not enough data
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Management
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Analytics - Network Monitoring
Not enough data
6.0
5
Not enough data
6.0
5
Security - Network Monitoring
Not enough data
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Network Performance - Network Monitoring
Not enough data
6.0
5
Not enough data
7.0
5
AI Automation - Network Monitoring
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Agentic AI - Network Monitoring
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Administration
Not enough data
8.9
14
Not enough data
8.2
14
Not enough data
7.6
13
Not enough data
9.2
14
Not enough data
9.4
14
Not enough data
8.6
14
Maintenance
Not enough data
8.1
14
Not enough data
7.1
14
Communication
Not enough data
8.2
14
Not enough data
5.9
13
Not enough data
6.5
13
Not enough data
7.5
14
Security
Not enough data
8.1
13
Not enough data
7.9
13
Device Support
Not enough data
6.3
13
Not enough data
7.2
13
Not enough data
7.4
14
Performance
Not enough data
7.2
13
Generative AI
Not enough data
7.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.7
5
Platform
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Security
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise Automate and ConnectWise RMM are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Patch Management, Endpoint Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
64.8%
Computer & Network Security
7.8%
Computer Networking
3.9%
Computer Software
2.3%
Construction
2.3%
Other
18.8%
Information Technology and Services
57.1%
Computer & Network Security
19.0%
Government Administration
3.2%
Education Management
3.2%
Construction
3.2%
Other
14.3%
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
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